Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Microsoft Surface 3 4G LTE - Support Overview

Find device-specific support and online tools for your Microsoft Surface 3 4G LTE Tablet.
Troubleshoot Surface 3
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - Microsoft® Surface 3

Here's how to quickly set up your Microsoft Surface 3.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Windows 10 - Edit / Remove a User Account

Here's how to modify or delete a user account on your Windows 10 device.

Windows 10 - Sign In / Out

Here's how to sign in or out of your account on your Windows 10 device.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Data via USB - Microsoft® Surface 3

Here's how to transfer data from your Microsoft Surface 3 to a portable USB storage device.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Windows 10 - Turn Off Automatic Backup (OneDrive)

Here's how to turn off automatic backup for OneDrive on your Windows 10 device.

Windows 10 - Turn On Automatic Backup (OneDrive)

Here's how to turn on automatic backup for OneDrive on your Windows 10 device.

Basics

Add Files (OneDrive) - Windows® 8

Here's how to add files to OneDrive from your Windows 8 device.

Add a Microsoft® Account - Windows® 8

Here's how to add a personal Microsoft email account in Windows 8.

Add a User Account - Windows 8

Here's how to add a user profile in Windows 8 so multiple people can use your device.

Create a Microsoft® Account - Windows® 8

Here's how to create a new Microsoft account in Windows 8.

Edit / Remove a User Account - Windows 8

Here's how to modify or delete a user account on your Windows 8 device.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Microsoft Surface 3 Simulator: Getting to Know Your Tablet

An interactive map of the Home screen and buttons on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Turning the Tablet On and Off

Learn how to power on and shut down your Microsoft Surface 3.

Sign In / Out - Windows® 8

Here's how to sign in/out of additional user accounts set up on your Windows 8 device.

Sign In Without a Microsoft® Account - Windows® 8

Here's how to sign in to your device running Windows 8 without a Microsoft account.

View Signal Strength - Windows® 8

Here's how to view signal strength for your Windows 8 device.

Windows 10 - Add Files (OneDrive)

Here's how to add files on your Windows 10 device via OneDrive.

Windows 10 - Add a Microsoft Account

Here's how to add a Microsoft account using Windows 10.

Windows 10 - Add a User Account

Here's how to add a user profile so multiple people can use your Windows 10 device.

Windows 10 - Create a Microsoft Account

Here's how to create a Microsoft account for your Windows 10 device.

Windows 10 - How to Restore, Refresh, or Reset your PC

Here how to restore, refresh or reset your Windows 10 device.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power the Device On / Off - Microsoft® Surface 3

Here's how to turn your Microsoft Surface 3 on or off.

View Battery Info - Microsoft® Surface 3

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Surface 3.

Bluetooth

Add a Bluetooth® COM Port (Incoming) - Windows®

Here's how to add an incoming Bluetooth COM port for Windows.

Delete Paired Bluetooth® Connection - Windows® 8

Here's how to delete a paired Bluetooth device from your Windows 8 device.

Microsoft Surface 3 Simulator: Pairing with a Bluetooth® Device

Learn how to pair your Microsoft Surface 3 with your Bluetooth device.

Turn Bluetooth® On / Off - Windows® 8

Here's how to turn Bluetooth for your Windows 8 device on or off.

Windows 10 - Delete Paired Bluetooth Connection

Here's how to delete a Bluetooth connection from your Windows 10 device.

Windows 10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Windows device on or off and make it visible to other devices for pairing.

Calling & Dialing

Airplane / Standalone Mode - Windows® 8

To turn Verizon network services on/off or if they aren't functioning on your Windows 8 device, view this info.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Camera, Photos & Videos

Microsoft Surface 3 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Recording a Video

Learn how to record a video using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Taking a Picture

Discover how to take a picture using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Microsoft Surface 3.

Contacts

Microsoft Surface 3 Simulator: Adding a Contact

Learn how to add a new contact to your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Adding and Deleting Contacts from Favorites

A visual guide for how to add or delete contacts from your Favorites list on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Assigning a Picture to a Contact

Discover how to assign a picture to a contact on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Microsoft Surface 3.

Data

Allow / Deny Data Roaming - Windows® 8

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 8.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Turn Data On / Off - Windows® 8

Here's how to turn mobile data for your Windows 8 device on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Windows 10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 10 device.

Windows® 10 - Turn Data On / Off

Here's how to turn cellular date for your Windows 10 device on or off.

Date & Time

Set Date and Time - Windows® 8

If your Windows 8 shows the incorrect date and/or time, view this info to correct it.

Windows 10 - Set Date and Time

If your Windows 10 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / IMEI / MEID) - Windows® 8

Here's how to view the device ID (IMEI) for your Windows 8 device.

View Device Info - Windows® 8

Here's how to view device info (e.g., Firmware, Data class, etc.) for your Windows 8 device.

View MAC Address - Windows® 8

Here's how to view the Wi-Fi MAC address for your Windows 8 device.

View Phone Number - Windows® 8

Here's how to view the phone number for your Windows 8 device.

Windows 10 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) associated with your Windows 10 device.

Windows 10 - View MAC Address

Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.

Windows 10 - View Phone Number

Here's how to view the phone number associated with your Windows 10 device.

Device Settings

Airplane / Standalone Mode - Windows® 8

To turn Verizon network services on/off or if they aren't functioning on your Windows 8 device, view this info.

Microsoft Surface 3 Simulator: Accessing Settings

Learn how to access settings on your Microsoft Surface 3 for changing alert sounds, turning off GPS and more.

Microsoft Surface 3 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Microsoft Surface 3 by adjusting the screen timeout.

Microsoft Surface 3 Simulator: Changing Sounds

Learn how to change the notification sounds on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Setting to Silent

A visual guide for muting your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Microsoft Surface 3 to Airplane mode.

Turn Off Automatic Backup (OneDrive) - Windows® 8

Here's how to turn off automatic backup to OneDrive on your Windows 8 device.

Turn On Automatic Backup (OneDrive) - Windows® 8

Here's how to turn on automatic backup to OneDrive on your Windows 8 device.

Turn Screen Rotation On / Off - Microsoft® Surface 3

If the display on your Microsoft Surface 3 doesn't rotate, this shows how to fix it.

Windows 10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Windows 10 device, view this info.

Windows 10 - Turn Screen Rotation On / Off

If the display on your Windows 10 device doesn't flip or rotate, here's how to fix it.

Windows 10 - Turn Tablet Mode On / Off

Here's how to turn 'Tablet mode' for your Windows 10 device on or off.

Email/Gmail

Add a Personal Email Account - Windows® 8

Here's how to add a personal email account to your Windows 8 device.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Configure Corporate Email (Exchange ActiveSync®) - Microsoft® Surface 3

Here's how to update work email settings (e.g., Server, Account name, etc.) for your Microsoft Surface 3.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Manually Add a Personal Email Account - Windows® 8

Here's how to complete a manual (advanced) corporate email setup for your Windows 8 device.

Microsoft Surface 3 Simulator: Forwarding an Email

Learn how to forward an email on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Replying to an Email

A visual guide for replying to an email on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Sending an Email

A step-by-step visual guide for sending an email using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Microsoft Surface 3.

Remove Corporate Email Account (Exchange ActiveSync®) - Windows® 8

Removing then re-adding a work email account on Windows 8 often fixes email issues.

Remove a Personal Email Account - Windows® 8

Removing then re-adding an email account on Windows 8 often fixes email issues.

Set Up Corporate Email (Exchange ActiveSync®) - Windows® 8

To add a work email account on your Windows 8 device, view this info.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Email Messages - Windows® 8

Here's how to view email messages on your Windows phone.

Windows 10 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Windows 10 device.

Windows 10 - Manually Add a Personal Email Account

Here's how to complete a manual (advanced) corporate email setup for your Windows 10 device.

Windows 10 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Windows 10 device.

Windows 10 - Sign In Without a Microsoft Account

Here's how to sign in to your Windows 10 device without a Microsoft account.

Windows 10 - View Email Messages

Here's how to view email messages on your Windows 10 device.

GPS & Location Based Services

Turn GPS Location On / Off - Windows® 8

Here's how to turn GPS location for your Windows 8 device on or off.

Windows 10 - Turn GPS Location On / Off

Here's how to turn the GPS location for your Windows 10 device on or off.

Home Screen

Manage Tiles - Windows® 8

Here's how to manage app and widget tiles on the Home screen of your Windows 8 device.

Microsoft Surface 3 Simulator: Moving a Tile

An interactive guide on how to move a tile on the Start screen of your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Pinning a Tile

Discover how to quickly access apps by pinning them to the Start screen on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Resizing a Tile

Learn how to resize a tile on the Start screen of your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Unpinning a Tile

Learn how to unpin a tile from the Start screen of your Microsoft Surface 3.

Windows 10 - Manage Tiles

Here's how to pin, unpin, resize and rearrange tiles on your Windows 10 device.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Windows® 8

To change the Mobile Hotspot password on your Windows 8 device, view this info.

Manage Mobile / Wi-Fi Hotspot Settings - Windows® 8

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for Windows 8.

Turn Mobile / Wi-Fi Hotspot On / Off - Windows® 8

Here's how turn Mobile Hotspot for your Windows 8 device on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Windows 10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Windows 10 device.

Windows 10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) for your Windows 10 device.

Windows 10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Windows 10 device on or off.

Internet & Web Browser

Add a Browser Bookmark - Windows® 8

Here's how to add a browser bookmark on your Windows 8.

Allow / Block Browser Cookies - Microsoft® Edge

If you can't browse the internet or view website images via the Edge browser on your device, view this info.

Change the Browser Start / Home Page - Windows® 8

Here's how to change the Home page in Chrome on your Windows 8 device.

Create or End Internet Connection - Windows® 8

Here's how to establish or terminate an internet connection for your Windows 8 device.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Delete Temporary Internet Files and Cookies - Microsoft Edge

Here's how to delete temp files and cookies from your Edge browser.

Delete a Browser Bookmark - Windows® 8

Here's how to remove a browser bookmark from your Windows 8 device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Edit a Browser Bookmark - Windows® 8

Here's how to edit a browser bookmark on your Windows 8 device.

Launch a Browser Bookmark - Windows® 8

Here's how to connect to a website from browser bookmarks on your Windows 8 device.

Microsoft Surface 3 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Microsoft Surface 3, so it's easy to find later.

Microsoft Surface 3 Simulator: Navigating to a Website

Discover how to find a website using your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Microsoft Surface 3.

Open Web Browser - Windows® 8

Here's how to open a web browser on your Windows 8 device.

Windows 10 - Change the Browser Start / Home Page

Here's how to change the Edge browser start / home page on your Windows 10 device.

Windows 10 - Create or End Internet Connection

Here's how to create or end an internet connection on your Windows 10 device.

Windows 10 - Microsoft Edge - Add, Delete or Open Favorites

Here's how to add, delete or open favorites using Microsoft Edge on Windows 10.

Windows 10 - Open Web Browser

Here's how to launch the Microsoft Edge browser on your Windows 10 device.

Keyboard

Keyboard Settings - Microsoft® Surface 3

Here's some info on adjusting keyboard settings on your Microsoft Surface 3.

Language

Microsoft Surface 3 Simulator: Changing the Language

An interactive guide for changing the language settings on your Microsoft Surface 3.

Lock, Unlock, Password & Security

Device Lock - Microsoft® Surface 3

Here's how to lock / unlock your Microsoft Surface 3.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Microsoft Surface 3 Simulator: Customizing the Lock Screen

An interactive guide on how to add and change the apps that appear on the Lock screen of your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Setting Screen Security

A visual guide for setting screen security on your Microsoft Surface 3 to help protect your private information.

Microsoft Surface 3 Simulator: Unlocking the Screen

Learn how to unlock the screen on your Microsoft Surface 3.

Memory/Storage

Check Memory - Windows® 8

Here's how to free up space if your Windows 8 device runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - Windows® 8

Here's how to erase all data on the SD / memory card of your Windows 8.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert or Remove SD / Memory Card - Microsoft Surface 3

Here's how to insert or remove an SD / memory card for your Surface 3.

Windows 10 - Check Device Storage

Here's how to view free up space if your Windows 10 device runs slow or crashes and/or apps freeze when running them.

Windows 10 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Windows 10 device.

Navigating & Multitasking

Microsoft Surface 3 Simulator: Multitasking Between Apps

An interactive guide on how to easily find, open and close apps that are running on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Navigating the Tablet's Screen

A visual guide for swiping between multiple Home screens on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Switching to Desktop Computer Mode

Learn how to switch to desktop computer mode on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Using Apps Side-by-Side

Learn how to use two apps at the same time on your Microsoft Surface 3.

Operating System & Software

Install Device Software Update - Windows® 8

To check for or to install software updates on your Windows 8, view this info.

Windows - View Software Version

Here's how to view the software version your Windows OS device is running.

Windows 10 - Install Device Software Update

Here's how to check for or to install software updates on your Windows 10 device.

SIM Card

Enable / Disable / Modify SIM PIN - Windows® 8

Here's how to change, enable or disable the SIM card lock code on your Windows 8 device.

Insert / Remove SIM Card - Microsoft Surface 3

Here's how to properly insert or remove a SIM card for your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Inserting a Nano SIM Card

Discover how to put a nano SIM card into your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Removing a Nano SIM Card

Learn how to take a nano SIM card out of your Microsoft Surface 3.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Windows® 8

Here's how to unblock the SIM PIN for your Windows 8 device.

View SIM Card Number - Windows® 8

Here's how to view the SIM card number associated with your Windows 8 device.

Windows 10 - Enable / Disable / Modify SIM PIN

Here's how to enable, disable or modify the PIN associated with the SIM card for your Windows 10 device.

Windows 10 - Unblock SIM PIN

If your SIM PIN for your Windows 10 device is blocked, here's how to unblock it.

Windows 10 - View SIM Card Number

Here's how to view the number for the SIM card associated with your Windows 10 device.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Microsoft Surface 3 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Microsoft Surface 3 to help protect your account.

Microsoft Surface 3 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Microsoft Surface 3.

Sounds, Volume & Audio

Volume Controls - Microsoft® Surface 3

Here's how to adjust the volume on your Microsoft Surface 3.

Status Indicators/Lights

Windows 10 - View Signal Strength

Here's how to view the signal strength for your Windows 10 device.

Tips, Tricks & Shortcuts

Capture a Screenshot - Microsoft® Surface 3

Here's how to capture a screenshot from your Surface 3.

Microsoft Surface 3 Simulator: Finding More Help and Tips

Discover how to find videos and tutorials that can help you learn to use your Microsoft Surface 3.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Wallpapers/Theme

Microsoft Surface 3 Simulator: Changing the Start Screen Color

Discover how to customize the Start screen color scheme on your Microsoft Surface 3.

Microsoft Surface 3 Simulator: Changing the Start Screen Theme

Learn how to customize the Start screen theme on your Microsoft Surface 3.

Wi-Fi & Network

Delete and Recreate Manual Dial-Up Networking (DUN) Connections - Windows® 10

Here's how to delete and recreate manual dial-up networking connections on Windows 10.

Edit Access Point Name (APN) - Windows® 8

Here's how to configure the Access Point Names (APNs) your Windows 8 device can use.

How to Manually Connect to a Wi-Fi Network on Windows 10

Learn how to add a Wi-Fi network to your Windows 10 device if the one you want doesn't display. Follow these instructions from Verizon and get connected.

Microsoft Surface 3 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Microsoft Surface 3 to connect to a Wi-Fi network, so you can access the Internet without using data.

Set Up Wi-Fi Connection - Windows®

Here's how to set up an available Wi-Fi network on your Windows computer.

Turn Wi-Fi On / Off - Windows® 8

Here's how to turn Wi-Fi for your Windows 8 device on or off.

Verizon Connection Manager - Network Mode Settings

Here's how to adjust network mode settings using Verizon Connection Manager on your Windows computer.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Windows 10 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network on Windows 10.

Windows 10 - Disconnect from a Wi-Fi Network

Here's how to remove a saved Wi-Fi network from your Windows 10 device.

Windows 10 - Edit Access Point Name (APN)

Here's how to configure the APNs your Windows 10 device can use.

Windows 10 - Forget Wi-Fi Connection

Here's how to remove a saved Wi-Fi connection from your Windows 10 device.

Windows 10 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Windows 10 device on or off.