Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 1:38)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.

Length: 1:38

Windows 10 - Edit / Remove a User Account

Here's how to modify or delete a user account on your Windows 10 device.

Windows 10 - Sign In / Out

Here's how to sign in or out of your account on your Windows 10 device.

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Data via USB - Microsoft® Surface 3

Here's how to transfer data from your Microsoft Surface 3 to a portable USB storage device.

Windows 10 - Turn Off Automatic Backup (OneDrive)

Here's how to turn off automatic backup for OneDrive on your Windows 10 device.

Windows 10 - Turn On Automatic Backup (OneDrive)

Here's how to turn on automatic backup to OneDrive on your Windows 10.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Windows 10 - Add Files (OneDrive)

Here's how to add files on your Windows 10 device via OneDrive.

Windows 10 - Add a Microsoft Account

Here's how to add a Microsoft account using Windows 10.

Windows 10 - Add a User Account

Here's how to add a user profile so multiple people can use your Windows 10 device.

Windows 10 - Create a Microsoft Account

Here's how to create a Microsoft account for your Windows 10 device.

Windows 10 - How to Restore, Refresh, or Reset your PC

Here how to restore, refresh or reset your Windows 10 device.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power the Device On / Off - Microsoft® Surface 3

Here's how to turn your Microsoft Surface 3 on or off.

View Battery Info - Microsoft® Surface 3

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Surface 3.

Bluetooth

Add a Bluetooth COM Port (Incoming) - Windows

Here's how to add an incoming Bluetooth COM port for Windows.

Windows 10 - Delete Paired Bluetooth Connection

Here's how to delete a Bluetooth connection from your Windows 10 device.

Windows 10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Windows device on or off and make it visible to other devices for pairing.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Windows 10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 10 device.

Windows® 10 - Turn Data On / Off

Here's how to turn cellular date for your Windows 10 device on or off.

Date & Time

Windows 10 - Set Date and Time

If your Windows 10 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Windows 10 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) associated with your Windows 10 device.

Windows 10 - View MAC Address

Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.

Windows 10 - View Phone Number

Here's how to view the mobile number for your Windows 10.

Device Settings

Turn Screen Rotation On / Off - Microsoft® Surface 3

If the display on your Microsoft Surface 3 doesn't rotate, this shows how to fix it.

Windows 10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Windows 10 device, view this info.

Windows 10 - Turn Screen Rotation On / Off

If the display on your Windows 10 device doesn't flip or rotate, here's how to fix it.

Windows 10 - Turn Tablet Mode On / Off

Here's how to turn 'Tablet mode' for your Windows 10 device on or off.

Email/Gmail

Configure Corporate Email (Exchange ActiveSync®) - Microsoft® Surface 3

Here's how to update work email settings (e.g., Server, Account name, etc.) for your Microsoft Surface 3.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:24

Windows 10 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Windows 10.

Windows 10 - Manually Add a Personal Email Account

Here's how to complete a manual (advanced) corporate email setup for your Windows 10 device.

Windows 10 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Windows 10 device.

Windows 10 - Sign In Without a Microsoft Account

Here's how to sign in to your Windows 10 device without a Microsoft account.

Windows 10 - View Email Messages

Here's how to view email messages on your Windows 10 device.

GPS & Location Based Services

Windows 10 - Turn GPS Location On / Off

Here's how to turn the GPS location for your Windows 10 device on or off.

Home Screen

Windows 10 - Manage Tiles

Here's how to pin, unpin, resize and rearrange tiles on your Windows 10 device.

Hotspot

Windows 10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Windows 10 device.

Windows 10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) for your Windows 10 device.

Windows 10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Windows 10 device on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Allow / Block Browser Cookies - Microsoft® Edge

If you can't browse the internet or view website images via the Edge browser on your device, view this info.

Delete Temporary Internet Files and Cookies - Microsoft Edge

Here's how to delete temp files and cookies from your Edge browser.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Open / Manage Browser Bookmarks - Windows 8

Here's how to connect to a website from browser bookmarks on your Windows mobile.

Windows 10 - Change the Browser Start / Home Page

Here's how to change the Edge browser start / home page on your Windows 10 device.

Windows 10 - Create or End Internet Connection

Here's how to create or end an internet connection on your Windows 10 device.

Windows 10 - Microsoft Edge - Add, Delete or Open Favorites

Here's how to add, delete or open favorites using Microsoft Edge on Windows 10.

Windows 10 - Open Web Browser

Here's how to launch the Microsoft Edge browser on your Windows 10 device.

Keyboard

Keyboard Settings - Microsoft® Surface 3

Here's some info on adjusting keyboard settings on your Microsoft Surface 3.

Lock, Unlock, Password & Security

Device Lock - Microsoft Surface 3

Here's how to lock / unlock your Microsoft Surface.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.