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Moto X™ by Motorola - Support Overview

Find device-specific support and online tools for your Moto X by Motorola.
Troubleshoot Moto X
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Moto X™

Here's how to quickly set up your Moto X.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Media Files to / from Computer - Moto X

Here's how to transfer picture, video or music files between your Moto X and a computer.

Take and Share a Picture - Moto X™

Here's how to take and share a picture from your Moto X.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Transfer Data via Android Beam - Moto X™

Here's how to wirelessly transfer data from a Moto X to another NFC-capable device.

Turn Android Beam On / Off - Moto X™

Here's how to enable Android Beam and transfer files from your Moto X to other NFC-capable devices.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

View Signal Strength - Moto X™

Here's how to view signal strength on the Moto X.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - Motorola Moto X™ 4G LTE

Here's how to save battery power on your Motorola Moto X.

Restart Device - Moto X™

Here's how to restart your Moto X if it crashes and resets, freezes or runs slowly.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

View / Extend Battery Life - Moto X™

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Moto X.

View Battery Info - Moto X™

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your Moto X.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - Moto X™

Here's how to send a contact on your Moto X via Bluetooth.

Turn Bluetooth On / Off - Moto X

Here's how to turn Bluetooth for your Moto X on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - Moto X

Here's how to add or remove a speed dial number on your Moto X.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call History - Moto X™

Here's how to view or clear the call history from a Moto X.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - Moto X™

Here's how to place a call from your Moto X.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Moto X™

If you're calling into an automated system (e.g., Voicemail) from your Moto X and your dialpad entries aren't recognized, view this info.

Manage Do Not Disturb Settings - Moto X™

If a Moto X isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Moto X™

Here's how to place a conference call from your Moto X.

Redial - Moto X™

Here's how to manually redial a number called from your Moto X.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - Moto X™

To turn Verizon network services on/off or if they aren't functioning on your Moto X, view this info.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Media Files to / from Computer - Moto X

Here's how to transfer picture, video or music files between your Moto X and a computer.

Quick Capture - Moto X™

Here's how to quick capture photos on your Moto X.

Record and Share a Video - Moto X™

Here's how to record and send a video using your Moto X.

Share Video from Gallery - Moto X™

Here's how to share a saved video from your Moto X.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Moto X™

Here's how to take and share a picture from your Moto X.

View Pictures / Videos - Moto X™

Here's how to view pictures and/or videos on your Moto X.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - Moto X™

Here's how to use your Moto X as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - Moto X™

Here's how to facilitate a connection between your Moto X and a computer with the Android SDK.

Contacts

Add a Contact - Moto X™

Here's how to add a contact to your Moto X.

Caller ID Image - Moto X™

Here's how to set or change the image for a saved contact on your Moto X.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Moto X™

View this info to configure how you want contacts to display on a Moto X.

Delete a Contact - Moto X™

Here's how to remove a contact from your Moto X.

Edit a Contact - Moto X™

Here's how to edit a contact on your Moto X.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - Moto X™

Here's how to export contacts to an SD / memory card in your Moto X.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - Moto X™

Here's how to import contacts from an SD / memory card to your Moto X.

Link / Unlink Contacts - Moto X™

Here's how to link or unlink duplicate contacts in your Moto X.

Send Contact via Bluetooth® - Moto X™

Here's how to send a contact on your Moto X via Bluetooth.

Verizon Cloud - Android Smartphone - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android smartphone.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Moto X™

Here's how to view where a phonebook contact on a Moto X was imported from.

Data

Allow / Deny Data Roaming - Moto X™

Here's how to turn data roaming for your Moto X on or off.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Email Account Data Usage Settings - Moto X™

Here's how to modify data usage options for the personal email account on your Moto X.

Manage Data Usage - Moto X™

Here's how to change the data usage cycle and set data warnings and / or limits on your Moto X.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Moto X™

Here's how to turn mobile data for a Moto X on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Moto X™

Here's how to view / restrict the amount of data an app on your Moto X uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Moto X™

If your Moto X shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - Moto X™

Here's how to view the device ID (IMEI) for your Moto X.

View MAC Address - Moto X™

Here's how to view the Wi-Fi MAC address for your Moto X.

View Phone Number - Moto X™

Here's how to view the phone number for your Moto X.

Device Settings

Adjust Account Sync Settings - Moto X™

Here's how to view sync settings on your Moto X if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - Moto X

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your Moto X.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Manage DTMF Tones - Moto X™

If you're calling into an automated system (e.g., Voicemail) from your Moto X and your dialpad entries aren't recognized, view this info.

Quick Settings - Moto X™

Here's how to access quick settings on your Moto X to adjust device features (e.g., Brightness, airplane mode, etc).

Set Up Printing - Moto X™

Here's how to set up and add a printer to your Moto X.

Touchless Control - Moto X™

Here's how to setup Touchless Control on your Moto X.

Turn Airplane Mode On / Off - Moto X™

To turn Verizon network services on/off or if they aren't functioning on your Moto X, view this info.

Turn Screen Rotation On / Off - Moto X™

Here's how to check settings if the display on a Moto X doesn't rotate or flip.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Add a Personal / Corporate Email Account - Moto X™

Here's how to set up a personal / corporate email account on your Moto X.

Add an Existing Google™ Account - Moto X™

Here's how to add an existing Google (Gmail) account to your Moto X.

Adjust Account Sync Settings - Moto X™

Here's how to view sync settings on your Moto X if you're not receiving email and app notifications.

Compose and Send Email Message - Moto X™

Here's how to create and send an email message from your Moto X.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - Moto X™

Here's how to create a new Google account on your Moto X.

Delete Email Messages - Moto X™

Here's how to delete email messages from your Moto X.

Email Account Common Settings - Moto X™

Here's info on common personal email settings (e.g., account name, Quick Responses, etc.) for your Moto X.

Email Account Data Usage Settings - Moto X™

Here's how to modify data usage options for the personal email account on your Moto X.

Email Account Notification Settings - Moto X™

Here's how to manage notifications for a personal email account on a Moto X.

Email Account Password and Server Settings - Moto X™

Here's how to update personal email password and server settings for a Moto X.

Email Account Signature Settings - Moto X™

To enter or edit the personal email signature on your Moto X, view this info.

Email Account Sync Frequency Settings - Moto X™

Here's how to adjust the personal email sync frequency settings on a Moto X.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - Moto X™

Here's how to update work email settings for a Moto X.

Perform a Gmail™ Sync - Moto X™

Here's how to sync Google email, contacts, calendar, etc. on a Moto X.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Gmail™ Account - Moto X™

Here's how to remove a Gmail (Google) account from a Moto X.

Remove a Personal / Corporate Email Account - Moto X™

Here's how to delete a personal / corporate email account from your Moto X.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - Moto X

Here's how to view and reply to an email message from your Moto X.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Add Layers

Here's how to add layers in Google Maps.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Moto X™

Here's how to turn GPS location for your Moto X on or off.

Gestures & Motions

Google Maps - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google™ Backup and Restore - Moto X™

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Moto X.

Home Screen

Customize Your Home Screen - Moto X

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Moto X.

View Home Screen Panels - Moto X™

Here's how to view Home screen panels on your Moto X.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Moto X™

Here's how to change the settings if you're having issues connecting your Moto X to Mobile Hotspot.

Manage Mobile / Wi-Fi Hotspot Settings - Moto X™

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Moto X.

Turn Mobile / Wi-Fi Hotspot On / Off - Moto X™

Here's how to turn Mobile Hotspot for a Moto X on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - Moto X™

Here's how to add a virtual private network (VPN) to your Moto X.

Change the Browser Start / Home Page - Moto X™

Here's how to change the Home page in Chrome on your Moto X.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Turn Data On / Off - Moto X™

Here's how to turn mobile data for a Moto X on or off.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Moto X™

Here's how to change the language used on your Moto X.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify Screen Lock - Moto X™

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Moto X.

Manage Screen Lock Settings - Moto X™

Here's how to configure the screen lock settings for your Moto X.

Set Lock Screen Notifications - Moto X™

Here's how to manage how notifications appear on your Moto X when the screen is locked.

Set Up Face Recognition - Moto X™

Here's how to set up facial recognition to unlock your Moto X.

Smart Lock - Moto X™

Here's how to turn on and customize the Smart Lock setting on your Moto X.

Turn Off Screen Lock - Moto X™

Here's how to disable the screen lock setting (e.g., PIN, pattern, etc.) on a Moto X.

Unlock Screen - Moto X™

Here's how to unlock the screen on your Moto X.

Memory/Storage

Check Device Storage - Moto X™

Here's how to check available space if your Moto X runs slowly or crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Moto X™

Here's how to export contacts to an SD / memory card in your Moto X.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Moto X™

Here's how to import contacts from an SD / memory card to your Moto X.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

View, Open or Close Recently Used Apps - Moto X™

To view or close recently used apps on your Moto X, view this info.

Near Field Communication (NFC)

Manage Contactless Payments - Moto X™

Here's how to use the 'Tap & pay' service with your Moto X.

Transfer Data via Android Beam - Moto X™

Here's how to wirelessly transfer data from a Moto X to another NFC-capable device.

Turn Android Beam On / Off - Moto X™

Here's how to enable Android Beam and transfer files from your Moto X to other NFC-capable devices.

Turn NFC On / Off - Moto X™

Here's how to turn NFC on or off so compatible apps can transfer files from your Moto X.

Operating System & Software

Factory Data Reset (Powered Off) - Moto X™

Here's how to factory / hard reset your Moto X if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Moto X™

Here's how to factory / hard reset your Moto X if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Moto X™

Here's how to check for and install software updates on a Moto X.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

View Software Version - Moto X™

Here's how to view the software version a Moto X is running.

SIM Card

Insert SIM Card - Moto X™

Here's how to properly insert a SIM card into your Moto X to avoid potential service issues.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - Moto X™

Here's how to remove the SIM card from your Moto X.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - Moto X™

Here's how to view the SIM card number associated with your Moto X.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones / Notification Sounds - Moto X™

Here's how to select or change ringtones / notification sounds on your Moto X.

Use Speakerphone - Moto X™

Here's how to utilize the speakerphone functionality on a Moto X.

Vibrate Mode - Moto X™

Here's how to set vibrate mode on your Moto X.

Volume Controls - Moto X™

Here's how to adjust the volume if your Moto X doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Device Screen on TV - Moto X™

Here's how to view the contents on your Moto X on your TV or another media device.

Text & Multimedia Messaging

Auto Receive Messages - Moto X™

If your Moto X isn't receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - Moto X™

Here's how to create and send a text message via the Messaging app on your Moto X.

Cut, Copy and Paste Text - Moto X™

Here's how to cut, copy and paste text on your Moto X.

Delete Messages - Moto X™

Here's how to delete text messages from your Moto X via the Messaging app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - Moto X™

Here's how to set the default messaging app on your Moto X.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Moto X™

Here's how to receive delivery confirmation for messages sent from a Moto X via the Messaging app.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Moto X™

Here's how to view text messages via the Messaging app on your Moto X.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Moto X™

Here's how to capture a screenshot on your Moto X.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - Moto X™

To change the TTY settings on your Moto X, check out this info.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Access Wi-Fi Direct - Moto X™

Here's how to use Wi-Fi Direct so you can easily connect your Moto X with other Wi-Fi capable devices.

Add a Virtual Private Network - Moto X™

Here's how to add a virtual private network (VPN) to your Moto X.

Add a Wi-Fi Network - Moto X™

Here's how to add a Wi-Fi network to your Moto X.

Auto Switch Between Wi-Fi & Mobile Data Networks - Moto X™

Here's how to allow a Moto X to auto-switch between Wi-Fi and mobile data.

Network Mode Settings - Moto X™

View this info on network mode settings if you're having issues with voice / data services on your Moto X.

Remove Wi-Fi Connection - Moto X™

Here's how to delete a saved Wi-Fi network from your Moto X.

Turn Wi-Fi On / Off - Moto X™

Here's how to turn Wi-Fi for your Moto X on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.