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Motorola DROID MAXX 2

Find device-specific support and online tools for your Motorola DROID Maxx 2.
Troubleshoot DROID MAXX 2
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate / Set Up Device - DROID MAXX 2 BY MOTOROLA

Here's how to complete a quick setup of your DROID MAXX 2.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Adjust Account Sync Settings - DROID MAXX 2 BY MOTOROLA

Here's how to view sync settings on your DROID MAXX 2 if you're not receiving email and app notifications.

DROID MAXX 2 Quick Reference Guide (PDF)

Get to know your Droid Maxx 2 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Remove or Install the Back Cover - DROID MAXX 2BY MOTOROLA

Here's how to remove / replace the back cover on your DROID MAXX 2.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Turn Android Device Protection On / Off - DROID MAXX 2 BY MOTOROLA

Here's how to turn Android Device Protection for your DROID MAXX 2 on or off.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Media Files to / from Computer - DROID MAXX 2 BY MOTOROLA

Here's how to transfer picture, video or music files between your DROID MAXX 2 and a computer.

Transfer Content - Apple iPhone to Android

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Transfer Data via Android Beam - BY MOTOROLA

To wirelessly transfer data from your MAXX 2 to another NFC-capable device, view this info.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

Capture a Screenshot - DROID MAXX 2 BY MOTOROLA

Here's how to capture a screenshot on your DROID MAXX 2.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Turn Battery Optimization On / Off - Android 6.x and higher (Motorola)

Battery optimization helps conserve battery power on your Motorola device and is turned on by default.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Extend Battery Life - DROID MAXX 2 BY MOTOROLA

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your DROID MAXX 2.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Restart Device - DROID MAXX 2 BY MOTOROLA

Here's how to restart your DROID MAXX 2 if it crashes and resets, freezes or runs slowly.

Turn Power Saver On / Off - DROID MAXX 2 BY MOTOROLA

Here's how to turn 'Battery saver' on or off to help manage battery performance for your DROID MAXX 2.

Video: Battery Tips and Tricks for Your DROID MAXX 2 by Motorola
(length: 1:37)
Get the most out of your battery by learning power saving tips on your Droid MAXX 2 by Motorola.
Length: 1:37

View Battery Info - DROID MAXX 2 BY MOTOROLA

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your DROID MAXX 2.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth - BY MOTOROLA

Here's how to send a contact on your DROID MAXX 2 BY MOTOROLA via Bluetooth.

Turn Bluetooth On / Off - DROID MAXX 2 BY MOTOROLA

Here's how to turn Bluetooth for your DROID MAXX 2 on or off and make it visible to other devices for pairing.

Calling & Dialing

View / Delete Call History - DROID MAXX 2BY MOTOROLA

To view or clear the call history on your DROID MAXX 2, check out this info.

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - DROID MAXX 2 BY MOTOROLA

Here's how to add or remove a speed dial number on your DROID MAXX 2.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - DROID MAXX 2BY MOTOROLA

Here's how to block messages and send unwanted calls directly to Voicemail for your DROID MAXX 2BY MOTOROLA.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - DROID MAXX 2 BY MOTOROLA

Here's how to place a call from your DROID MAXX 2 BY MOTOROLA.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - DROID MAXX 2 BY MOTOROLA

If you're calling into an automated system (e.g., Voicemail) from your DROID MAXX 2 and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - DROID MAXX 2 BY MOTOROLA

Here's how to place a conference call from your DROID MAXX 2.

Redial - BY MOTOROLA

Here's how to manually redial a number called from your DROID MAXX 2 BY MOTOROLA.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Wi-Fi Calling On / Off - DROID MAXX 2BY MOTOROLA

When turned on, Wi-Fi Calling may improve indoor call quality for your DROID MAXX 2.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Common Camera Settings - DROID MAXX 2 BY MOTOROLA

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your DROID MAXX 2.

Move Media Files to / from Computer - DROID MAXX 2 BY MOTOROLA

Here's how to transfer picture, video or music files between your DROID MAXX 2 and a computer.

Record and Share a Video - BY MOTOROLA

Here's how to record and send a video using your DROID MAXX 2.

Share Picture from Gallery - BY MOTOROLA

Here's how to share a saved picture from your DROID MAXX 2.

Share Video from Gallery - BY MOTOROLA

Here's how to share a saved video from your DROID MAXX 2.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - BY MOTOROLA

Here's how to take and share a picture from your DROID MAXX 2.

View Pictures / Videos - BY MOTOROLA

Here's how to view pictures and/or videos on your DROID MAXX 2 BY MOTOROLA.

Computer/PC Connectivity

Tethered Modem Connection - DROID MAXX 2 BY MOTOROLA

Here's how to use your DROID MAXX 2 as a modem to connect to the internet via USB or Bluetooth.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - DROID MAXX 2 BY MOTOROLA

Here's how to facilitate a connection between your DROID MAXX 2 and a computer with the Android SDK.

Contacts

Edit a Contact - DROID MAXX 2 BY MOTOROLA

Here's how to edit a contact on your DROID MAXX 2 BY MOTOROLA.

Add a Contact - DROID MAXX 2 BY MOTOROLA

Here's how to add a contact to your DROID MAXX 2 BY MOTOROLA.

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - DROID MAXX 2 BY MOTOROLA

Here's how to configure how your contacts display on your DROID MAXX 2.

Delete a Contact - DROID MAXX 2 BY MOTOROLA

Here's how to remove a contact from your DROID MAXX 2 BY MOTOROLA.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - DROID MAXX 2 BY MOTOROLA

Here's how to export contacts to an SD / memory card in your DROID MAXX 2 BY MOTOROLA.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - DROID MAXX 2 BY MOTOROLA

Here's how to import contacts from an SD / memory card to your DROID MAXX 2.

Link / Unlink Contacts - DROID MAXX 2 BY MOTOROLA

Here's how to link or unlink duplicate contacts in your DROID MAXX 2

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Send Contact via Bluetooth - BY MOTOROLA

Here's how to send a contact on your DROID MAXX 2 BY MOTOROLA via Bluetooth.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - DROID MAXX 2 BY MOTOROLA

Here's how to view where a phonebook contact on your DROID MAXX 2 was imported from.

Data

Allow / Deny Data Roaming - DROID MAXX 2 BY MOTOROLA

Here's how to turn data roaming for your DROID MAXX 2 on or off.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Manage Data Usage - DROID MAXX 2 BY MOTOROLA

Here's how to change the data usage cycle and set data warnings and / or limits on your limits DROID MAXX 2 BY MOTOROLA.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - DROID MAXX 2 BY MOTOROLA

To turn the mobile data for your DROID MAXX 2 BY MOTOROLA on or off, follow these steps.

View / Restrict Data Usage by App - Device Droid Maxx 2 - BY MOTOROLA

Here's how to view / restrict the amount of data an app on your DROID MAXX 2 uses.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - DROID MAXX 2 BY MOTOROLA

If your DROID MAXX 2 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - DROID MAXX 2 BY MOTOROLA

Here's how to view the device ID (IMEI) for your DROID MAXX 2.

View MAC Address - DROID MAXX 2 BY MOTOROLA

Here's how to view the Wi-Fi MAC address for your DROID MAXX 2.

View Phone Number - DROID MAXX 2BY MOTOROLA

Here's how to view the phone number for your DROID MAXX 2 BY MOTOROLA.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Adjust Brightness / Display Settings - DROID MAXX 2 BY MOTOROLA

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Daydream, Font size, etc.) for your DROID MAXX 2.

Manage Do Not Disturb Settings - DROID MAXX 2 BY MOTOROLA

Here's how to check Do Not Disturb settings if your DROID MAXX 2 isn't receiving calls or alerts for texts and email.

Turn Airplane Mode On / Off - DROID MAXX 2 BY MOTOROLA

To turn Verizon network services on/off or if they aren't functioning on your DROID MAXX 2, view this info.

Turn Screen Inversion On / Off - DROID MAXX 2BY MOTOROLA

If the color scheme on your DROID MAXX 2 is reversed, view this.

Turn Screen Rotation On / Off - DROID MAXX 2BY MOTOROLA

If the display on your DROID MAXX 2 doesn't rotate, this shows how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Set Default Messaging App - BY MOTOROLA

Here's how to set the default messaging app on your DROID MAXX 2 BY MOTOROLA.

Add a Personal / Corporate Email Account - DROID MAXX 2 BY MOTOROLA

Here's how to set up a personal / corporate email account on your DROID MAXX 2 BY MOTOROLA .

Add an Existing Google Account - DROID MAXX 2 BY MOTOROLA

Here's how to add an existing Google (Gmail) account to your DROID MAXX 2 BY MOTOROLA.

Compose and Send Email Message - DROID MAXX 2 BY MOTOROLA

Here's how to create and send an email message from your DROID MAXX 2.

Create a New Google Account - DROID MAXX 2 BY MOTOROLA

Here's how to create a new Google (Gmail) account for your MAXX 2.

Delete Email Messages - DROID MAXX 2 BY MOTOROLA

Here's how to delete email messages from your DROID MAXX 2.

Email Account Common Settings - DROID MAXX 2 BY MOTOROLA

Here's info on common personal email settings (e.g., account name, etc.) for your DROID MAXX 2.

Email Account Data Usage Settings - DROID MAXX 2 BY MOTOROLA

To modify data usage options for the personal email account on your DROID MAXX 2, view this info.

Email Account Notification Settings - DROID MAXX 2 BY MOTOROLA

If you're not getting notifications for the personal email on your DROID MAXX 2, view this info.

Email Account Password and Server Settings - DROID MAXX 2 BY MOTOROLA

To update the personal email password/server settings for your DROID MAXX 2, view this info.

Email Account Signature Settings - DROID MAXX 2 BY MOTOROLA

To enter or edit the personal email signature on your DROID MAXX 2, view this info.

Email Account Sync Frequency Settings - DROID MAXX 2 BY MOTOROLA

To adjust the personal email sync frequency settings on your MAXX 2, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - DROID MAXX 2 BY MOTOROLA

Here's info on updating work email settings for your DROID MAXX 2.

Perform a Gmail Sync - DROID MAXX 2 BY MOTOROLA

Here's how to sync Google email, contacts, calendar, etc. on your DROID MAXX 2.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Gmail Account - BY MOTOROLA

Removing then re-adding a Gmail account on your MAXX 2 often fixes email issues.

Remove a Personal / Corporate Email Account - BY MOTOROLA

Here's how to delete a personal / corporate email account from your MAXX 2.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

View and Reply to an Email Message - BY MOTOROLA

Here's how to view and reply to an email message from your DROID MAXX 2.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Turn GPS Location On / Off - DROID MAXX 2 BY MOTOROLA

Here's how to turn GPS location for your DROID MAXX 2 on or off.

Google Backup & restore

Google Backup and Restore - DROID MAXX 2 BY MOTOROLA

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DROID MAXX 2.

Home Screen

Customize Your Home Screen - DROID MAXX 2 BY MOTOROLA

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your DROID MAXX 2.

View / Manage Home Screen Panels - DROID MAXX 2 BY MOTOROLA

Here's how to view / add / remove panels and set a default Home screen panel for your DROID MAXX 2.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - DROID MAXX 2BY MOTOROLA

To change the Mobile Hotspot password on your DROID Maxx 2, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - DROID MAXX 2 BY MOTOROLA

Here's how to change the settings if you're having issues connecting your DROID MAXX 2 to Mobile Hotspot.

Manage Mobile / Wi-Fi Hotspot Settings - DROID MAXX 2BY MOTOROLA

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, allowed devices, timeout settings, etc.) on your DROID MAXX 2.

Turn Mobile / Wi-Fi Hotspot On / Off - DROID MAXX 2 BY MOTOROLA

Here's how to turn Mobile Hotspot for your DROID MAXX 2 on or off.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Change the Browser Start / Home Page - DROID MAXX 2 BY MOTOROLA

Here's how to change the Home page in Chrome on your DROID MAXX 2 BY MOTOROLA.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - DROID MAXX 2 BY MOTOROLA

Here's how to change the language used on your DROID MAXX 2.

Lock, Unlock, Password & Security

Set Up Face Recognition - BY MOTOROLA

Here's how to set up facial recognition to unlock the screen on your DROID MAXX 2.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify Screen Lock - DROID MAXX 2 BY MOTOROLA

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your DROID MAXX 2.

Manage Screen Lock Settings - DROID MAXX 2 BY MOTOROLA

Here's how to configure the screen lock settings for your DROID MAXX 2.

Set Lock Screen Notifications - DROID MAXX 2 BY MOTOROLA

Here's how to manage how notifications appear on your MAXX 2 when the screen is locked.

Smart Lock - BY MOTOROLA

Here's how to turn on and customize the Smart Lock setting on your DROID MAXX 2.

Unlock Screen - DROID MAXX 2 BY MOTOROLA

Here's how to unlock the screen on your DROID MAXX 2.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Check Device Storage - DROID MAXX 2 BY MOTOROLA

Here's how to check available space if your DROID MAXX 2 runs slowly / crashes, apps freeze or you can't save media.

Format SD / Memory Card - DROID MAXX 2 BY MOTOROLA

Here's how to erase all data on the SD / memory card of your MAXX 2.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert or Remove SD / Memory Card - DROID MAXX 2 BY MOTOROLA

Here's how to insert or remove an SD / memory card for your DROID MAXX 2.

Move Files from Internal Storage to SD / Memory Card - DROID MAXX 2 BY MOTOROLA

Here's how to move files from internal storage on your DROID MAXX 2 BY MOTOROLA to an SD / memory card.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

Manage Contactless Payments - DROID MAXX 2 BY MOTOROLA

Here's how to use the Tap & pay service with your DROID MAXX 2.

Turn Android Beam On / Off - DROID MAXX 2 BY MOTOROLA

Here's how to enable Android Beam and transfer files from your DROID MAXX 2 to other NFC-capable devices.

Turn NFC On / Off - DROID MAXX 2 BY MOTOROLA

Here's how to turn NFC on or off so compatible apps can transfer files from your DROID MAXX 2.

Operating System & Software

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

DROID MAXX 2 by Motorola Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

Factory Data Reset (Powered Off) - DROID MAXX 2 BY MOTOROLA

Here's how to factory / hard reset your DROID MAXX 2 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - DROID MAXX 2 BY MOTOROLA

If your DROID MAXX 2 has a blank or frozen screen or calling, app, audio and sync issues, view this.

Install Device Software Updates - DROID MAXX 2 BY MOTOROLA

To check for or to install software updates on your DROID MAXX 2, view this info.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

View Software Version - DROID MAXX 2 BY MOTOROLA

Here's how to view the software version your DROID MAXX 2 BY MOTOROLA is running.

SIM Card

Enable / Disable / Modify SIM PIN - DROID MAXX 2 BY MOTOROLA

Here's how to change the SIM PIN for your DROID MAXX 2 or turn it on or off.

Insert / Remove SIM Card - DROID MAXX 2 BY MOTOROLA

Here's how to properly insert or remove a SIM card for your DROID MAXX 2.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - DROID MAXX 2 BY MOTOROLA

Here's how to view the SIM card number associated with your DROID MAXX 2.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Save a Ringtone - DROID MAXX 2 BY MOTOROLA

Here's how to save a music file as a ringtone on your MAXX 2.

Set Ringtones / Notification Sounds - DROID MAXX 2 BY MOTOROLA

Here's how to select or change ringtones / notification sounds on your DROID MAXX 2.

Use Speakerphone - DROID MAXX 2 BY MOTOROLA

To utilize the speakerphone functionality on your MAXX 2, view this info.

Vibrate Mode - DROID MAXX 2 BY MOTOROLA

Here's how to turn vibrate mode on or off for your MAXX 2.

Volume Controls - DROID MAXX 2 BY MOTOROLA

Here's how to adjust the volume if your MAXX 2 doesn't ring when receiving texts or emails.

Status Indicators/Lights

View Signal Strength - DROID MAXX 2 BY MOTOROLA

Here's how to view signal strength on the DROID MAXX 2..

TV

Verizon Cloud - Android Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Device Screen on TV - BY MOTOROLA

Here's how to share your screen with another display (TV, game console, etc.) using your DROID MAXX 2.

Text & Multimedia Messaging

Turn Message Delivery Confirmation Setting On / Off - DROID MAXX 2 BY MOTOROLA

To receive delivery confirmation for messages sent from your DROID MAXX 2, view this.

Auto Receive Messages - DROID MAXX 2 BY MOTOROLA

Here's how to check settings on your DROID MAXX 2 if you're not receiving your picture / video messages.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - DROID MAXX 2 BY MOTOROLA

Here's how to create and send a text message via the messaging app on your DROID MAXX 2.

Cut, Copy and Paste Text - DROID MAXX 2 BY MOTOROLA

Here's how to cut, copy and paste text on your DROID MAXX 2.

Delete Messages - DROID MAXX 2 BY MOTOROLA

Here's how to delete text messages from your DROID MAXX 2 BY MOTOROLA via the Messaging app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Notification Settings - BY MOTOROLA

Here's how to turn text message notifications for your DROID MAXX 2 on or off via the Messaging app.

Text Message Signature - DROID MAXX 2 BY MOTOROLA

To add, remove or edit the text message signature on your DROID MAXX 2, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Premium SMS Permissions On / Off - Device Droid Maxx 2 - BY MOTOROLA

Here's how to change permissions to allow or block sending premium texts from your DROID Maxx 2.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

View Text Messages - BY MOTOROLA

Here's how to view text messages via the Messaging app on your DROID MAXX 2 BY MOTOROLA.

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Set Up Printing - DROID MAXX 2 BY MOTOROLA

Here's how to set up and add a printer to your DROID MAXX 2.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - DROID MAXX 2 BY MOTOROLA

To change the TTY settings on your DROID MAXX 2, check out this info.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Access Wi-Fi Direct - DROID MAXX 2 BY MOTOROLA

Here's how to use Wi-Fi Direct so you can easily connect your DROID MAXX 2 with other Wi-Fi capable devices.

Add a Virtual Private Network - DROID MAXX 2 BY MOTOROLA

Here's how to add a virtual private network (VPN) to your DROID MAXX 2.

Add a Wi-Fi Network - DROID MAXX 2 BY MOTOROLA

Here's how to add a Wi-Fi network to your DROID MAXX 2.

Auto Switch Between Wi-Fi & Mobile Data Networks - DROID MAXX 2 BY MOTOROLA

To allow your DROID MAXX 2 to auto switch between Wi-Fi and mobile data, view this.

Network Mode Settings - DROID MAXX 2 BY MOTOROLA

View this info on network mode settings if you're having issues with voice / data services on your DROID MAXX 2.

Remove Wi-Fi Connection - DROID MAXX 2 BY MOTOROLA

To remove a saved Wi-Fi network from your DROID MAXX 2, view this info.

Turn Wi-Fi Calling On / Off - DROID MAXX 2BY MOTOROLA

When turned on, Wi-Fi Calling may improve indoor call quality for your DROID MAXX 2.

Turn Wi-Fi On / Off - DROID MAXX 2 BY MOTOROLA

Here's how to turn Wi-Fi for your DROID MAXX 2 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.