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Motorola DROID TURBO 2

Find device-specific support and online tools for your Motorola DROID Turbo 2.
Troubleshoot DROID TURBO 2

This online tool will help you identify and resolve problems with your device. 


Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

DROID TURBO 2 BY MOTOROLA - Activate / Set Up Device

Here's how to perform a quick setup and activation on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Adjust Account Sync Settings

If you're TURBO 2 isn't receiving email and app notifications, view this info on sync settings.

DROID TURBO 2 BY MOTOROLA - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your TURBO 2 on or off.

DROID TURBO 2 Quick Reference Guide (PDF)

Get to know your Droid Turbo 2 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

DROID TURBO 2 BY MOTOROLA - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your DROID TURBO 2 and a computer.

DROID TURBO 2 BY MOTOROLA - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your TURBO 2 to another NFC-capable device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

DROID TURBO 2 BY MOTOROLA - Capture a Screenshot

Here's how to capture a screenshot from your TURBO 2.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Turn Battery Optimization On / Off - Android 6.x and higher (Motorola)

Battery optimization helps conserve battery power on your Motorola device and is turned on by default.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

DROID TURBO 2 BY MOTOROLA - Restart Device

Restarting your DROID TURBO 2 can help if you experience continuous resetting / rebooting, crashing, freezing, or if the touchscreen is unresponsive.

DROID TURBO 2 BY MOTOROLA - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your TURBO 2.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Video: Battery Tips and Tricks for Your DROID TURBO 2 by Motorola
(length: 1:37)
Get the most out of your battery by learning power saving tips on your Droid Turbo 2 by Motorola.
Length: 1:37

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

DROID TURBO 2 BY MOTOROLA - Send Contact via Bluetooth

Here's how to send a contact on your TURBO 2 via Bluetooth.

DROID TURBO 2 BY MOTOROLA - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your DROID TURBO 2 on or off and make it visible to other devices for pairing.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

DROID TURBO 2 BY MOTOROLA - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Call a Number

Here's how to call a number on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your DROID TURBO 2 and your dialpad entries aren't recognized, view this info.

DROID TURBO 2 BY MOTOROLA - Place a Conference Call

Here's how to place a conference call from your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - View / Delete Call History

To view or clear the call history on your Turbo 2, check out this info.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google Photos - Android

Here's how to access your Google photos app on your device.

DROID TURBO 2 BY MOTOROLA - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.).

DROID TURBO 2 BY MOTOROLA - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your DROID TURBO 2 and a computer.

DROID TURBO 2 BY MOTOROLA - Record and Share a Video

Here's how to record and share a video on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Share Picture from Gallery

Here's how to share a picture from the gallery on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Share Video from Gallery

Here's how to share a video from the gallery on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Take and Share a Picture

Here's how to take and share a picture on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - View Pictures / Videos

Here's how to view pictures and videos on your TURBO 2.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

DROID TURBO 2 BY MOTOROLA - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - USB Debugging Mode

Here's how to facilitate a connection between your DROID TURBO 2 and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

DROID TURBO 2 BY MOTOROLA - Add a Contact

Here's how to add a contact on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Contact Display Options

Here's how to configure how your contacts display on your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - Delete a Contact

Here's how to delete a contact on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Edit a Contact

Here's how to edit a saved contact on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Link / Unlink Contacts

Here's how to link or unlink contacts on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Send Contact via Bluetooth

Here's how to send a contact on your TURBO 2 via Bluetooth.

DROID TURBO 2 BY MOTOROLA - View Contact Sync Source

Here's how to view where a phonebook contact on your DROID TURBO 2 was imported from.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

DROID TURBO 2 BY MOTOROLA - Allow / Deny Data Roaming

Here's how to turn data roaming for your DROID TURBO 2 on or off.

DROID TURBO 2 BY MOTOROLA - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - Turn Data On / Off

To turn the mobile data for your DROID TURBO 2 on or off, follow these steps.

DROID TURBO 2 BY MOTOROLA - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Droid Turbo 2 uses.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

DROID TURBO 2 BY MOTOROLA - Set Date and Time

If your TURBO 2 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

DROID TURBO 2 BY MOTOROLA - View Phone Number

Here's how to view the mobile number for your TURBO 2.

Check for Physical Damage

Here's how to help determine if your device has damage.

DROID TURBO 2 BY MOTOROLA - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - View MAC Address

Here's how to view the MAC address on your TURBO 2.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Training FAQs

These are my training FAQs. I hope you like them. For Google it's about 160 characters for this description area. These are my training FAQs. I hope you like them. For Google it's about 160 characters for this description area.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

DROID TURBO 2 BY MOTOROLA - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Screen saver, Font size, etc.) for your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Turbo 2 isn't receiving calls or alerts for texts and email.

DROID TURBO 2 BY MOTOROLA - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DROID TURBO 2, view this info.

DROID TURBO 2 BY MOTOROLA - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your TURBO 2 if it's reversed.

DROID TURBO 2 BY MOTOROLA - Turn Screen Rotation On / Off

If the display on your TURBO 2 doesn't rotate, here's how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

DROID TURBO 2 BY MOTOROLA - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Compose and Send Email Message

Here's how to compose and send an email message from your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Create a New Google Account

Here's how to create a new Google (Gmail) account for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Delete Email Messages

Here's how to delete email messages from your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Email Account Notification Settings

If you're not getting notifications for the personal email on your Turbo 2, view this info.

DROID TURBO 2 BY MOTOROLA - Email Account Password and Server Settings

To update the personal email password/server settings for your TURBO 2, view this info.

DROID TURBO 2 BY MOTOROLA - Email Account Signature Settings

To enter or edit the personal email signature on your DROID TURBO 2, view this info.

DROID TURBO 2 BY MOTOROLA - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Manage Corporate Email Settings

Here's info on updating work email settings for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Perform a Gmail Sync

Here's how to turn Gmail sync settings (email, contacts, calendar, etc.) for your TURBO 2 on / off.

DROID TURBO 2 BY MOTOROLA - Remove Gmail Account

Removing then re-adding a Gmail account on your TURBO 2 often fixes email issues.

DROID TURBO 2 BY MOTOROLA - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your TURBO 2.

DROID TURBO 2 BY MOTOROLA - View and Reply to an Email Message

Here's how to view and reply to an email message from your TURBO 2.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

DROID TURBO 2 BY MOTOROLA - Turn GPS Location On / Off

Here's how to turn GPS location for your DROID TURBO 2 on or off.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Backup & restore

DROID TURBO 2 BY MOTOROLA - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DROID TURBO 2.

Home Screen

DROID TURBO 2 BY MOTOROLA - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your TURBO 2.

Hotspot

DROID TURBO 2 BY MOTOROLA - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your DROID TURBO 2, view this info.

DROID TURBO 2 BY MOTOROLA - Configure Broadcast Settings - Mobile / Wi-Fi HotSpot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Turbo 2.

DROID TURBO 2 BY MOTOROLA - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your TURBO 2 on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

DROID TURBO 2 BY MOTOROLA - Language Selection

Here's how to change the language used on your TURBO 2.

Lock, Unlock, Password & Security

DROID TURBO 2 BY MOTOROLA - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - Set Lock Screen Notifications

Here's how to manage how notifications appear on your DROID TURBO 2 when the screen is locked.

DROID TURBO 2 BY MOTOROLA - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Unlock Screen

To unlock the screen on your TURBO 2, check out this info.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

DROID TURBO 2 BY MOTOROLA - Check Device Storage

Here's how to check available space if your DROID TURBO 2 runs slowly / crashes, apps freeze or you can't save media.

DROID TURBO 2 BY MOTOROLA - Format SD / Memory Card

Here's how to erase all data on the SD / memory card for your Turbo 2.

DROID TURBO 2 BY MOTOROLA - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Move Files from Internal Storage to SD / Memory Card

Here's how to free up internal storage on your TURBO 2 via an SD / Memory Card.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Video: Learning How to Navigate Your DROID TURBO 2 by Motorola
(length: 4:52)
Take a tour of your Droid Turbo 2 by Motorola, including unlocking the phone, viewing the notifications panel and tips on apps.
Length: 4:52

Near Field Communication (NFC)

DROID TURBO 2 BY MOTOROLA - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your DROID TURBO 2 to other NFC-capable devices.

DROID TURBO 2 BY MOTOROLA - Turn NFC On / Off

Here's how to turn NFC (Near Field Communications) for your TURBO 2 on or off.

Operating System & Software

DROID TURBO 2 BY MOTOROLA - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your TURBO 2 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

DROID TURBO 2 BY MOTOROLA - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Turbo 2 if the screen freezes or call, app, audio or sync issues occur.

DROID TURBO 2 BY MOTOROLA - Install Device Software Updates

Here's how to check for or install software updates on your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - View Software Version

Here's how to view the software version your TURBO 2 is running.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

SIM Card

DROID TURBO 2 BY MOTOROLA - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your DROID TURBO 2 or turn it on or off.

DROID TURBO 2 BY MOTOROLA - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - View SIM Card Number

Here's how to view the SIM card number associated with your TURBO 2.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Using Global Settings and the SIM Card on Your DROID TURBO 2 by Motorola
(length: 2:59)
Learn how to use global settings and how to locate your SIM card on your Droid Turbo 2 by Motorola.
Length: 2:59

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

DROID TURBO 2 BY MOTOROLA - Save a Ringtone

Here's how to save a ringtone on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Use Speakerphone

To utilize the speakerphone functionality on your Turbo 2, view this info.

DROID TURBO 2 BY MOTOROLA - Vibrate Mode

Here's how to turn vibrate mode for your DROID TURBO 2 BY MOTOROLA on or off.

DROID TURBO 2 BY MOTOROLA - Volume Controls

Here's how to adjust the volume if your DROID TURBO doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

DROID TURBO 2 BY MOTOROLA - View Signal Strength

Here's how to view signal strength on the DROID TURBO 2.

TV

DROID TURBO 2 BY MOTOROLA - View Device Screen on TV

Here's how to view your smartphone's screen via an external display (HDTV).

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

DROID TURBO 2 BY MOTOROLA - Set Default Messaging App

Here's how to set the default messaging app on your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your DROID TURBO 2.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Text Message Notification Settings - Android

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

DROID TURBO 2 BY MOTOROLA - Set Up Printing

Here's how to set up and add a printer to your TURBO 2.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

DROID TURBO 2 BY MOTOROLA - Manage TTY Settings

Here's how to change the TTY settings on your TURBO 2.

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

DROID TURBO 2 BY MOTOROLA - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your TURBO 2 with other Wi-Fi capable devices.

DROID TURBO 2 BY MOTOROLA - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Add a Wi-Fi Network

Here's how to connect your TURBO 2 to a Wi-Fi network.

DROID TURBO 2 BY MOTOROLA - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your DROID TURBO 2 to auto switch between Wi-Fi and mobile data, view this.

DROID TURBO 2 BY MOTOROLA - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your DROID TURBO 2.

DROID TURBO 2 BY MOTOROLA - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your DROID TURBO 2, view this info.

DROID TURBO 2 BY MOTOROLA - Reset Network Settings

Here's how to reset settings if your DROID TURBO 2 can't connect to data or send / receive messages.

DROID TURBO 2 BY MOTOROLA - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your for your TURBO 2.

DROID TURBO 2 BY MOTOROLA - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your DROID TURBO 2 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.