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Droid Turbo by Motorola

Find device-specific support and online tools for your Droid Turbo by Motorola.
Troubleshoot Droid Turbo
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

DROID TURBO by Motorola - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your DROID TURBO.

DROID TURBO by Motorola - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your DROID TURBO on or off.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Activating Your Droid Turbo by Motorola - Existing Customers

Droid Turbo activation and setup guide for new Verizon Wireless customers.

DROID Turbo by Motorola - Activate / Set Up Device

Here's how to quickly set up your DROID Turbo.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

DROID TURBO by Motorola - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your DROID TURBO and a computer.

DROID TURBO by Motorola - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Turbo to another NFC-capable device.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Transfer Content - Apple iPhone to Android

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

DROID TURBO by Motorola - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your DROID TURBO.

Turn Battery Optimization On / Off - Android 6.x and higher (Motorola)

Battery optimization helps conserve battery power on your Motorola device and is turned on by default.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

DROID TURBO by Motorola - Battery Re-calibration

Here's how to re-calibrate the battery on your DROID TURBO.

DROID TURBO by Motorola - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your DROID TURBO by Motorola.

DROID TURBO by Motorola - View Battery Info

Here's info on the battery specs (e.g., use time, standby time, etc.) for your TURBO.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

DROID TURBO by Motorola - Send Contact via Bluetooth

Here's how to send a contact on your DROID TURBO by Motorola via Bluetooth.

DROID Turbo by Motorola - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your DROID Turbo on or off and make it visible to other devices for pairing.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

DROID TURBO by Motorola - Call a Number

Here's how to place a call from your DROID TURBO by Motorola.

DROID TURBO by Motorola - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your DROID TURBO and your dialpad entries aren't recognized, view this info.

DROID TURBO by Motorola - Place a Conference Call

Here's how to place a conference call from your DROID TURBO by Motorola.

DROID TURBO by Motorola - Redial

Here's how to manually redial a number called from your DROID TURBO by Motorola.

DROID Turbo by Motorola - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your DROID TURBO.

DROID Turbo by Motorola - View / Delete Call History

Here's how to view or clear the call history on your DROID Turbo.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Access Google Photos - Android

Here's how to access your Google photos app on your device.

DROID TURBO by Motorola - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, panorama, etc.) for your DROID TURBO.

DROID TURBO by Motorola - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your DROID TURBO and a computer.

DROID TURBO by Motorola - Record and Share a Video

Here's how to record and send a video using your DROID TURBO.

DROID TURBO by Motorola - Share Picture from Gallery

Here's how to share a saved picture from your DROID TURBO.

DROID TURBO by Motorola - Share Video from Gallery

Here's how to share a saved video from your DROID TURBO.

DROID TURBO by Motorola - Take and Share a Picture

Here's how to take and share a picture from your DROID TURBO.

DROID TURBO by Motorola - View Pictures / Videos

Here's how to view pictures and/or videos on your DROID TURBO by Motorola.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

DROID TURBO by Motorola - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your TURBO.

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

DROID TURBO by Motorola - Contact Display Options

Here's how to determine how you want to display contacts on your device.

DROID TURBO by Motorola - Delete a Contact

Here's how to remove a contact from your DROID TURBO.

DROID TURBO by Motorola - Edit a Contact

Here's how to edit a contact on your Droid Turbo.

DROID TURBO by Motorola - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your DROID TURBO.

DROID TURBO by Motorola - View Contact Sync Source

Here's how to view where a phonebook contact on your DROID TURBO was imported from.

DROID Turbo by Motorola - Add a Contact

Here's how to add a contact to your DROID Turbo.

DROID Turbo by Motorola - Caller ID Image

Here's how to set or change the image for a saved contact on your DROID Turbo.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

DROID TURBO by Motorola - Turn Data On / Off

To turn the mobile data for your DROID TURBO by Motorola on or off, follow these steps.

DROID TURBO by Motorola - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your DROID TURBO.

DROID TURBO by Motorola - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your DROID Turbo uses.

DROID Turbo by Motorola - Allow / Deny Data Roaming

Here's how to turn data roaming for your DROID Turbo on or off.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

DROID TURBO by Motorola - Set Date and Time

If your DROID TURBO shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

DROID TURBO by Motorola - View Phone Number

Here's how to view the phone number for your DROID TURBO.

Check for Physical Damage

Here's how to help determine if your device has damage.

DROID TURBO by Motorola - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your DROID TURBO by Motorola.

DROID TURBO by Motorola - View MAC Address

Here's how to view the Wi-Fi MAC address for your DROID TURBO.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

DROID TURBO by Motorola - Turn Screen Rotation On / Off

If the display on your DROID TURBO doesn't rotate, this shows how to fix it.

DROID TURBO by Motorola - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Daydream, Font size, etc.) for your DROID TURBO.

DROID TURBO by Motorola - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your DROID TURBO and your dialpad entries aren't recognized, view this info.

DROID TURBO by Motorola - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your DROID TURBO isn't receiving calls or alerts for texts and email.

DROID TURBO by Motorola - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your DROID TURBO.

DROID TURBO by Motorola - Set Up Printing

Here's how to set up and add a printer to your DROID TURBO.

DROID TURBO by Motorola - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DROID TURBO, view this info.

DROID TURBO by Motorola - Turn Screen Inversion On / Off

If the color scheme on your DROID TURBO is reversed, view this.

DROID Turbo by Motorola - USB Debugging Mode

Here's how to facilitate a connection between your DROID Turbo and a computer with the Android SDK.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh

Here's how to leave a copy of messages on the server after you retrieve them.

DROID TURBO by Motorola - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your DROID TURBO.

DROID TURBO by Motorola - Compose and Send Email Message

Here's how to create and send an email message from your DROID TURBO.

DROID TURBO by Motorola - Email Account Data Usage Settings

To modify data usage options for the personal email account on your DROID TURBO, view this info.

DROID TURBO by Motorola - Email Account Notification Settings

If you're not getting notifications for the personal email on your DROID TURBO, view this info.

DROID TURBO by Motorola - Email Account Password and Server Settings

To update the personal email password/server settings for your DROID TURBO, view this info.

DROID TURBO by Motorola - Email Account Signature Settings

To enter or edit the personal email signature on your DROID TURBO, view this info.

DROID TURBO by Motorola - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your TURBO, view this info.

DROID TURBO by Motorola - Remove Gmail Account

Removing then re-adding a Gmail account on your TURBO often fixes email issues.

DROID TURBO by Motorola - View and Reply to an Email Message

Here's how to view and reply to an email message from your DROID TURBO by Motorola.

DROID Turbo by Motorola - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your DROID Turbo if you're not receiving email and app notifications.

DROID Turbo by Motorola - Delete Email Messages

Here's how to delete email messages from your DROID Turbo.

DROID Turbo by Motorola - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your DROID Turbo.

DROID Turbo by Motorola - Manage Corporate Email Settings

Here's info on updating work email settings for your DROID Turbo.

DROID Turbo by Motorola - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your DROID Turbo.

DROID Turbo by Motorola - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your DROID Turbo.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

DROID Turbo by Motorola - Turn GPS Location On / Off

Here's how to turn GPS location for your DROID Turbo on or off.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Google Backup & restore

DROID TURBO by Motorola - Create a New Google Account

Here's how to create a new Google (Gmail) account on your DROID TURBO.

DROID Turbo by Motorola - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DROID Turbo.

DROID Turbo by Motorola- Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your DROID Turbo.

Home Screen

DROID TURBO by Motorola - Customize Your Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your DROID TURBO by Motorola.

DROID TURBO by Motorola - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your DROID TURBO.

DROID Turbo by Motorola - Capture a Screenshot

Here's how to capture a screenshot on your DROID Turbo.

Hotspot

DROID TURBO by Motorola - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your DROID TURBO, view this info.

DROID TURBO by Motorola - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your DROID TURBO.

DROID TURBO by Motorola - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, allowed devices, etc.) for your DROID TURBO.

DROID TURBO by Motorola - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your DROID TURBO on or off.

DROID Turbo by Motorola - Tethered Modem Connection

Here's how to use your DROID Turbo as a modem to connect to the internet via USB or Bluetooth.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

DROID TURBO by Motorola - Turn Data On / Off

To turn the mobile data for your DROID TURBO by Motorola on or off, follow these steps.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

DROID TURBO by Motorola - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your TURBO.

DROID Turbo by Motorola - Capture a Screenshot

Here's how to capture a screenshot on your DROID Turbo.

DROID Turbo by Motorola - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your DROID Turbo.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

DROID TURBO by Motorola - Language Selection

Here's how to change the language used on your DROID TURBO.

Lock, Unlock, Password & Security

DROID TURBO by Motorola - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your DROID TURBO.

DROID Turbo by Motorola - Unlock Screen

Here's how to unlock the screen on your DROID Turbo.

DROID TURBO by Motorola - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your DROID TURBO or turn it on or off.

DROID TURBO by Motorola - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your DROID TURBO.

DROID TURBO by Motorola - Set Lock Screen Notifications

Here's how to manage how notifications appear on your DROID TURBO when the screen is locked.

DROID TURBO by Motorola - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your DROID TURBO.

DROID TURBO by Motorola - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your TURBO.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

DROID TURBO by Motorola - Check Device Storage

Here's how to free up space if your DROID TURBO runs slowly / crashes, apps freeze or you can't save media.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

DROID TURBO by Motorola - Manage Contactless Payments

Here's how to use the 'Tap & pay' service with your DROID TURBO by Motorola.

DROID TURBO by Motorola - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Turbo to another NFC-capable device.

DROID TURBO by Motorola - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your TURBO.

DROID Turbo by Motorola - Turn Android Beam On / Off

Here's how to turn Android Beam for your DROID Turbo on or off.

Operating System & Software

Software Upgrade / Repair Assistant (Motorola) - Initial Setup

Here's how to install the Software Upgrade Assistant on your computer for use with Motorola devices made after 8/20/2013 and prepaid devices.

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

DROID Turbo by Motorola - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your DROID Turbo if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

DROID Turbo by Motorola - Factory Data Reset (Powered On)

Here's how to factory / hard reset your DROID Turbo if the screen freezes or call, app, audio or sync issues occur.

DROID Turbo by Motorola - Install Device Software Updates

Here's how to check for and install software updates on your DROID Turbo.

DROID Turbo by Motorola - View Software Version

Here's how to view the software version your DROID Turbo.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

SIM Card

DROID TURBO by Motorola - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your DROID TURBO.

DROID TURBO by Motorola - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your DROID TURBO or turn it on or off.

DROID Turbo by Motorola - View SIM Card Number

Here's how to view the SIM card number associated with your DROID Turbo.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

DROID TURBO by Motorola - Use Speakerphone

To utilize the speakerphone functionality on your TURBO, view this info.

DROID Turbo by Motorola - Volume Controls

Here's how to adjust the volume if your DROID Turbo doesn't vibrate or play sounds when receiving calls / messages.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Status Indicators/Lights

DROID TURBO by Motorola - View Signal Strength

Here's how to view signal strength on the DROID TURBO by Motorola.

TV

DROID TURBO by Motorola - View Device Screen on TV

Here's how to view the screen of your DROID TURBO 2 via an external display (HDTV).

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

DROID TURBO by Motorola - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your DROID TURBO by Motorola.

DROID TURBO by Motorola - Set Default Messaging App

Here's how to set the default messaging app on your DROID TURBO.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

DROID TURBO by Motorola - Manage TTY Settings

To change the TTY settings on your DROID TURBO, check out this info.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Volume Issues

DROID Turbo by Motorola - Vibrate Mode

Here's how to turn vibrate mode for your DROID Turbo on or off.

Wi-Fi & Network

DROID TURBO by Motorola - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your DROID TURBO to auto switch between Wi-Fi and mobile data.

DROID TURBO by Motorola - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DROID TURBO.

DROID TURBO by Motorola - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your TURBO with other Wi-Fi capable devices.

DROID TURBO by Motorola - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your TURBO.

DROID TURBO by Motorola - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your DROID TURBO.

DROID TURBO by Motorola - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your DROID TURBO on or off.

DROID TURBO by Motorola - View MAC Address

Here's how to view the Wi-Fi MAC address for your DROID TURBO.

DROID Turbo by Motorola - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your DROID Turbo.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.