Motorola moto e5 go - Support Overview

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto e5 go - User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.

Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.

Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.

Length: 1:20

moto e5 go - Activate / Set Up Device

Here's how to set up your moto e5 go.

moto e5 go - Adjust Account Sync Settings

Here's how to check the sync settings if you're not receiving email and app notifications on your moto e5 go.

moto e5 go - Create a New Google™ Account

Here's how to create a new Google (Gmail) account on your moto e5 go.

moto e5 go - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your moto e5 go on or off.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.

Length: 2:58

moto e5 go - Move Files from Internal Storage to SD (Memory) Card

Here's how to move media files from your phone's internal storage to an SD (memory) card.

moto e5 go - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your moto e5 go and a computer.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Motorola Moto E5 Go Simulator: Charging Your Phone

Learn how to charge your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Motorola Moto E5 Go.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

moto e5 go - Insert / Remove Battery

Here's how to insert / remove the battery for your moto e5 go.

moto e5 go - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your moto e5 go.

moto e5 go - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto e5 go.

moto e5 go - View Battery Info

Here's info on the battery specs (Usage Time, Standby Time, etc.) for your moto e5 go.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Motorola Moto E5 Go Simulator: Pairing with a Bluetooth® Device

See how to pair your Motorola Moto E5 Go with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto e5 go - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your moto e5 go.

moto e5 go - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto e5 go on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Motorola Moto E5 Go Simulator: Calling a Contact

An interactive guide on how to call a contact using your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Calling a New Number

Discover how to use your Motorola Moto E5 Go to call a new number.

Motorola Moto E5 Go Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Turning HD Voice On and Off

Learn how to turn HD voice on and off on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Using speakerphone

Discover how to use speakerphone on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Motorola Moto E5 Go.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

moto e5 go - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto e5 go.

moto e5 go - Block / Unblock Numbers

Here's how to send unwanted calls for your moto e5 go directly to Voicemail.

moto e5 go - Call a Number

Here's how to make a call on your moto e5 go.

moto e5 go - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your moto e5 go and your dialpad entries aren't recognized, view this info.

moto e5 go - Place a Conference Call

Here's how to place a conference call on your moto e5 go.

moto e5 go - Redial

Here's how to redial a number on your moto e5 go.

moto e5 go - View / Delete Call History

Here's how to view or clear the call history on your moto e5 go.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Motorola Moto E5 Go Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Recording a Video

Learn how to record a video using your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Taking a Picture

Discover how to take a photo using your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Transferring Photos to an SD Card

Learn how to transfer to photos to an SD Card on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Motorola Moto E5 Go.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto e5 go - Common Camera Settings

Here's info on common camera settings for your moto e5 go.

moto e5 go - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your moto e5 go and a computer.

moto e5 go - Record and Share a Video

Here's how to record and share a video on your moto e5 go.

moto e5 go - Share Picture from Gallery

Here's how to share a picture from the gallery on your moto e5 go.

moto e5 go - Share Video from Gallery

Here's how to share a video from the gallery on your moto e5 go.

moto e5 go - Take and Share a Picture

Here's how to take and share a picture on your moto e5 go.

moto e5 go - View Pictures / Videos

Here's how to view pictures and videos on your moto e5 go.

Contacts

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Motorola Moto E5 Go Simulator: Adding a Contact

Learn how to add a new contact to your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Motorola Moto E5 Go without looking at it.

Motorola Moto E5 Go Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Motorola Moto E5 Go.

moto e5 go - Add a Contact

Here's how to add a contact to your moto e5 go.

moto e5 go - Delete a Contact

Here's how to delete a contact from your moto e5 go.

moto e5 go - Edit a Contact

Here's how to edit a contact on your moto e5 go.

moto e5 go - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / memory card on your moto e5 go.

moto e5 go - Import Contacts from SD (Memory) Card

Here's how to import contacts from SD (Memory) Card on your moto e5 go.

moto e5 go - Link / Unlink Contacts

Here's how link or unlink the contacts on your moto e5 go.

moto e5 go - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your moto e5 go.

moto e5 go - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your moto e5 go.

moto e⁵ go - Contact Display Options

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

moto e5 go - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your moto e5 go.

moto e5 go - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto e5 go.

moto e5 go - Turn Data On / Off

Here's how to turn the mobile data for your moto e5 go on or off.

Date & Time

moto e5 go - Set Date and Time

Here's how to set the date and time on your moto e5 go.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

moto e5 go - View Device ID (ESN / IMEI / MEID)

Here's how to view your Device ID (ESN / IMEI / MEID) for your moto e5 go.

moto e5 go - View MAC Address

Here's how to view the Wi-Fi MAC address on your moto e5 go.

moto e5 go - View Phone Number

Here's how to view your phone number on the moto e5 go.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Motorola Moto E5 Go Simulator: Accessing Settings

Explore how to access settings on your Motorola Moto E5 Go to change alert sounds, turn off GPS and more.

Motorola Moto E5 Go Simulator: Adding an Account

Explore how to add an account on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Motorola Moto E5 Go by adjusting the screen timeout.

Motorola Moto E5 Go Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Changing the Ringtone

Learn how to change the ringtone on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Configuring Location Settings

Learn how to manage location settings on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Managing Data Usage

Discover how to manage data usage on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Removing an Account

Explore how to remove an account on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Setting the Phone to Silent

Explore ways to mute your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Motorola Moto E5 Go to Airplane mode.

Motorola Moto E5 Go Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Motorola Moto E5 Go's battery life for the most important functions.

moto e5 go - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your moto e5 go.

moto e5 go - Manage Do Not Disturb Settings

Here's how to manage priority interruptions or do not disturb settings on your moto e5 go.

moto e5 go - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on / off or check settings if they aren't functioning.

moto e5 go - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your moto e5 go.

moto e5 go - Turn Screen Rotation On / Off

Here's how to check settings if the display on your moto e5 go doesn't rotate or flip.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Motorola Moto E5 Go Simulator: Forwarding an Email

Learn how to forward an email on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Replying to an Email

Discover how to reply to an email on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Sending an Email to a Group

See how to send a group email on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Setting Up Corporate Email

Learn how to access your work email on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Setting Up Personal Email

See how to access your existing email account on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Switching Between Email Accounts

See how to access different email accounts on your Motorola Moto E5 Go.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

moto e5 go - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your moto e5 go.

moto e5 go - Add an Existing Google™ Account

Here's how to add an existing Google account on to your moto e5 go.

moto e5 go - Compose and Send Email Message

Here's how to compose and send email message on your moto e5 go.

moto e5 go - Delete Email Messages

Here's how to delete email messages on your moto e5 go.

moto e5 go - Email Account Common Settings

Here's info on common personal email settings for your moto e5 go.

moto e5 go - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto e5 go.

moto e5 go - Email Account Notification Settings

Here's how to enable or disable notifications for the personal email on your moto e5 go.

moto e5 go - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your moto e5 go.

moto e5 go - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto e5 go.

moto e5 go - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto e5 go.

moto e5 go - Manage Corporate Email (Exchange ActiveSync®) Settings

Here's info update the work email settings for your moto e5 go.

moto e5 go - Perform a Gmail™ Sync

Here's how to sync your Google email, contacts, calendar on your moto e5 go.

moto e5 go - Remove Gmail™ Account

Here's how to remove then re-add a Gmail (Google) account on your moto e5 go.

moto e5 go - View and Reply to an Email Message

Here's how to view and reply to an email message from your moto e5 go.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

moto e5 go - Turn GPS Location On / Off

Here's how to turn GPS location for your moto e5 go on or off.

Google Backup & restore

moto e5 go - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto e5 go.

Home Screen

Motorola Moto E5 Go Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Motorola Moto E5 Go for quick access to them.

Motorola Moto E5 Go Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Motorola Moto E5 Go to help organize your apps.

Motorola Moto E5 Go Simulator: Adding emergency information to your Lock screen

Learn to add emergency information to the lock screen on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Motorola Moto E5 Go.

moto e5 go - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto e5 go.

moto e5 go - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your moto e go.

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

moto e5 go - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto e5 go.

moto e5 go - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your moto e5 go on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Motorola Moto E5 Go Simulator: Bookmarking a Website

Learn how to bookmark a website on your Motorola Moto E5 Go, so it's easy to find later.

Motorola Moto E5 Go Simulator: Navigating to a Website

Discover how to find a website using your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Motorola Moto E5 Go.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

moto e5 go - Change the Browser Start / Home Page

Here's how to change the browser search engine on your moto e5 go.

Language

Motorola Moto E5 Go Simulator: Changing the Language

Discover how to change the language settings on your Motorola Moto E5 Go.

moto e5 go - Language Selection

Here's how to change the language used on your moto e5 go.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Motorola Moto E5 Go Simulator: Setting Screen Security

A visual guide for setting screen security on your Motorola Moto E5 Go to help protect your private information.

Motorola Moto E5 Go Simulator: Unlocking the Screen

See how to unlock the screen on your Motorola Moto E5 Go.

moto e5 go - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto e5 go.

moto e5 go - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your moto e5 go.

moto e5 go - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto e5 go when the screen is locked.

moto e5 go - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto e5 go.

moto e5 go - Unlock Screen

Here's how to unlock the screen on your moto e5 go.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

moto e5 go - Check Device Storage

Here's how to free up space if your moto e5 go runs slowly, crashes / resets, apps freeze, or you can't save media.

moto e5 go - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / memory card on your moto e5 go.

moto e5 go - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your moto e5 go.

moto e5 go - Import Contacts from SD (Memory) Card

Here's how to import contacts from SD (Memory) Card on your moto e5 go.

moto e5 go - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto e5 go.

moto e5 go - Remove SD (Memory) Card

Here's how to remove the SD / memory card from your moto e5 go.

Mobile Hotspot

Motorola Moto E5 Go Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Motorola Moto E5 Go as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Navigating & Multitasking

Motorola Moto E5 Go Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Motorola Moto E5 Go.

Operating System & Software

Motorola moto e5 go - Software Update

Get instructions to download the latest software update for the moto e5 go to optimize device performance, resolve known issues and apply security patches.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

moto e5 go - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto e5 go if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto e5 go - Factory Data Reset (Powered On)

Here's how to reset your moto e5 go, which can help if it has a blank or frozen screen or calling, app, audio and sync issues.

moto e5 go - Install Device Software Update

Here's how to check for system updates or to install software updates on your moto e5 go.

moto e5 go - View Software Version

Here's how to view the software version your moto e5 go is running.

SIM Card

Motorola Moto E5 Go Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Motorola Moto E5 Go.

Motorola Moto E5 Go Simulator: Inserting and Removing the microSD Card

Find out how to insert and remove a microSD card from your Motorola Moto E5 Go.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

moto e5 go - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto e5 or turn it on or off.

moto e5 go - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto e5 go.

moto e5 go - View SIM Card Number

Here's how to view the SIM card number on your moto e5 go.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

moto e5 go - Save a Ringtone

Here's how to save an audio file as a ringtone via the Messages app on your moto e5 go.

moto e5 go - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto e5 go.

moto e5 go - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto e5 go.

moto e5 go - Vibrate Mode

Here's how to turn on/off vibrate mode on your moto e5 go.

moto e5 go - Volume Controls

Here's how set the volume levels for calls, media and alarms on your moto e5 go.

Status Indicators/Lights

moto e⁵ go - View Signal Strength

TV

moto e5 go - View Device Screen on TV

Here's how to display content from your moto e5 go on a TV or another media device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages

Here's how to troubleshoot sending an international text message.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.