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Motorola moto e5 go - Support Overview

Find device-specific support and online tools for your Motorola moto e5 go.
Troubleshooting moto e5 go
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto e5 go - User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

moto e5 go - Activate / Set Up Device

Here's how to set up your moto e5 go.

moto e5 go - Adjust Account Sync Settings

Here's how to check the sync settings if you're not receiving email and app notifications on your moto e5 go.

moto e5 go - Create a New Google Account

Here's how to create a new Google (Gmail) account on your moto e5 go.

moto e5 go - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your moto e5 go on or off.

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

moto e5 go - Move Files from Internal Storage to SD (Memory) Card

Here's how to move media files from your phone's internal storage to an SD (memory) card.

moto e5 go - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your moto e5 go and a computer.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Turn Battery Optimization On / Off - Android 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

moto e5 go - Insert / Remove Battery

Here's how to insert / remove the battery for your moto e5 go.

moto e5 go - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your moto e5 go.

moto e5 go - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto e5 go.

moto e5 go - View Battery Info

Here's info on the battery specs (Usage Time, Standby Time, etc.) for your moto e5 go.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto e5 go - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your moto e5 go.

moto e5 go - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto e5 go on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

moto e5 go - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto e5 go.

moto e5 go - Block / Unblock Numbers

Here's how to send unwanted calls for your moto e5 go directly to Voicemail.

moto e5 go - Call a Number

Here's how to make a call on your moto e5 go.

moto e5 go - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your moto e5 go and your dialpad entries aren't recognized, view this info.

moto e5 go - Place a Conference Call

Here's how to place a conference call on your moto e5 go.

moto e5 go - Redial

Here's how to redial a number on your moto e5 go.

moto e5 go - View / Delete Call History

Here's how to view or clear the call history on your moto e5 go.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto e5 go - Common Camera Settings

Here's info on common camera settings for your moto e5 go.

moto e5 go - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your moto e5 go and a computer.

moto e5 go - Record and Share a Video

Here's how to record and share a video on your moto e5 go.

moto e5 go - Share Picture from Gallery

Here's how to share a picture from the gallery on your moto e5 go.

moto e5 go - Share Video from Gallery

Here's how to share a video from the gallery on your moto e5 go.

moto e5 go - Take and Share a Picture

Here's how to take and share a picture on your moto e5 go.

moto e5 go - View Pictures / Videos

Here's how to view pictures and videos on your moto e5 go.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

moto e5 go - Add a Contact

Here's how to add a contact to your moto e5 go.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

moto e5 go - Contact Display Options

Here's how to configure how you want your contacts to display on your moto e5 go.

moto e5 go - Delete a Contact

Here's how to delete a contact from your moto e5 go.

moto e5 go - Edit a Contact

Here's how to edit a contact on your moto e5 go.

moto e5 go - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / memory card on your moto e5 go.

moto e5 go - Import Contacts from SD (Memory) Card

Here's how to import contacts from SD (Memory) Card on your moto e5 go.

moto e5 go - Link / Unlink Contacts

Here's how link or unlink the contacts on your moto e5 go.

moto e5 go - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your moto e5 go.

moto e5 go - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your moto e5 go.

Data

moto e5 go - Turn Data On / Off

Here's how to turn the mobile data for your moto e5 go on or off.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

moto e5 go - Allow / Deny Data Roaming

Here's how to turn data roaming for your moto e5 go on or off.

moto e5 go - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto e5 go.

Date & Time

moto e5 go - Set Date and Time

Here's how to set the date and time on your moto e5 go.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

moto e5 go - View Device ID (ESN / IMEI / MEID)

Here's how to view your Device ID (ESN / IMEI / MEID) for your moto e5 go.

moto e5 go - View MAC Address

Here's how to view the Wi-Fi MAC address on your moto e5 go.

moto e5 go - View Phone Number

Here's how to view your phone number on the moto e5 go.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

moto e5 go - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font size, etc.) for your moto e5 go.

moto e5 go - Manage Do Not Disturb Settings

Here's how to manage priority interruptions or do not disturb settings on your moto e5 go.

moto e5 go - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on / off or check settings if they aren't functioning.

moto e5 go - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your moto e5 go.

moto e5 go - Turn Screen Rotation On / Off

Here's how to check settings if the display on your moto e5 go doesn't rotate or flip.

Email/Gmail

moto e5 go - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your moto e5 go.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

moto e5 go - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your moto e5 go.

moto e5 go - Add an Existing Google Account

Here's how to add an existing Google account on to your moto e5 go.

moto e5 go - Compose and Send Email Message

Here's how to compose and send email message on your moto e5 go.

moto e5 go - Delete Email Messages

Here's how to delete email messages on your moto e5 go.

moto e5 go - Email Account Common Settings

Here's info on common personal email settings for your moto e5 go.

moto e5 go - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your moto e5 go.

moto e5 go - Email Account Notification Settings

Here's how to enable or disable notifications for the personal email on your moto e5 go.

moto e5 go - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto e5 go.

moto e5 go - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto e5 go.

moto e5 go - Manage Corporate Email (Exchange ActiveSync) Settings

Here's info update the work email settings for your moto e5 go.

moto e5 go - Perform a Gmail Sync

Here's how to sync your Google email, contacts, calendar on your moto e5 go.

moto e5 go - Remove Gmail Account

Here's how to remove then re-add a Gmail (Google) account on your moto e5 go.

moto e5 go - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your moto e5 go.

moto e5 go - View and Reply to an Email Message

Here's how to view and reply to an email message from your moto e5 go.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

moto e5 go - Turn GPS Location On / Off

Here's how to turn GPS location for your moto e5 go on or off.

Google Backup & restore

moto e5 go - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto e5 go.

Home Screen

moto e5 go - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto e5 go.

moto e5 go - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your moto e go.

Hotspot

moto e5 go - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto e5 go.

moto e5 go - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your moto e5 go on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

moto e5 go - Change the Browser Start / Home Page

Here's how to change the browser search engine on your moto e5 go.

Language

moto e5 go - Language Selection

Here's how to change the language used on your moto e5 go.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

moto e5 go - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto e5 go.

moto e5 go - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your moto e5 go.

moto e5 go - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto e5 go when the screen is locked.

moto e5 go - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto e5 go.

moto e5 go - Unlock Screen

Here's how to unlock the screen on your moto e5 go.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

moto e5 go - Check Device Storage

Here's how to free up space if your moto e5 go runs slowly, crashes / resets, apps freeze, or you can't save media.

moto e5 go - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / memory card on your moto e5 go.

moto e5 go - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your moto e5 go.

moto e5 go - Import Contacts from SD (Memory) Card

Here's how to import contacts from SD (Memory) Card on your moto e5 go.

moto e5 go - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto e5 go.

moto e5 go - Remove SD (Memory) Card

Here's how to remove the SD / memory card from your moto e5 go.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Operating System & Software

Motorola moto e5 go - Software Update

Get instructions to download the latest software update for the moto e5 go to optimize device performance, resolve known issues and apply security patches.

moto e5 go - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto e5 go if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto e5 go - Factory Data Reset (Powered On)

Here's how to reset your moto e5 go, which can help if it has a blank or frozen screen or calling, app, audio and sync issues.

moto e5 go - Install Device Software Updates

Here's how to check for and install software updates on your moto e5 go.

moto e5 go - View Software Version

Here's how to view the software version your moto e5 go is running.

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

moto e5 go - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto e5 or turn it on or off.

moto e5 go - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto e5 go.

moto e5 go - View SIM Card Number

Here's how to view the SIM card number on your moto e5 go.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

moto e5 go - Save a Ringtone

Here's how to save an audio file as a ringtone via the Messages app on your moto e5 go.

moto e5 go - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto e5 go.

moto e5 go - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto e5 go.

moto e5 go - Vibrate Mode

Here's how to turn on/off vibrate mode on your moto e5 go.

moto e5 go - Volume Controls

Here's how set the volume levels for calls, media and alarms on your moto e5 go.

Status Indicators/Lights

moto e5 go - View Signal Strength

Here's how to view the signal strength on your moto e5 go.

TV

moto e5 go - View Device Screen on TV

Here's how to display content from your moto e5 go on a TV or another media device.

Text & Multimedia Messaging

moto e5 go - Text Message Notification Settings

Here's how to set text message notification settings via the Messages app on your moto e5 go.

moto e5 go - View Text Messages

Here's how to view text messages via the Messages app on your moto e5 go.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

moto e5 go - Auto Receive Messages

Here's how to auto receive your multimedia messages on your moto e5 go via the Messages app.

moto e5 go - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your moto e5 go.

moto e5 go - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto e5 go.

moto e5 go - Delete Messages

Here's how to delete text messages via the Messages app on your moto e5 go.

moto e5 go - Set Default Messaging App

Here's how to set / change the default messaging app for your moto e5 go.

moto e5 go - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent via the Messages app on your moto e5 go.

moto e5 go - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto e5 go.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

moto e5 go - Capture a Screenshot

Here's how to capture a screenshot on your moto e5 go.

moto e5 go - Set Up Printing

Here's how to set up and add a printer to your moto e go.

Visual & Hearing Accessibility

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

moto e5 go - Manage TTY Settings

Here's how to change the TTY settings on your moto e5 go.

Wi-Fi & Network

moto e5 go - Reset Network Settings

Here's how to reset settings if your moto e5 go can't connect to data or send / receive messages.

moto e5 go - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your moto e5 go.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

moto e5 go - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto e5 go with other Wi-Fi capable devices.

moto e5 go - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto e5 go.

moto e5 go - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your moto e5 go.

moto e5 go - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto e5 go to auto switch between Wi-Fi and mobile data.

moto e5 go - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your moto e5 go.

moto e5 go - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., network name, password, etc.) on your moto e5 go.

moto e5 go - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto e5 go.

moto e5 go - Remove Wi-Fi Connection

Here's how to remove a Wi-Fi connection on your moto e5 go.

moto e5 go - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto e5 go on or off.

moto e5 go - USB Debugging Mode

Here's how to facilitate a connection between your moto e5 go and a computer with the Android SDK.