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motorola moto g7 play - Support Overview

Find device-specific support and online tools for your Motorola moto g7 play.
Troubleshoot moto g7 play
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Motorola moto g7 play User Guide (PDF)

This User Guide can help you get the most out of your moto g7 Play. Learn about set up, advanced feature use and navigation.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

moto g7 play - Activate / Set Up Device

Here's how to perform a quick set up and activation on your moto g7 play.

moto g7 play - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your moto g7 play.

moto g7 play - Adjust Account Sync Settings

Here's how to adjust sync settings for email and app notifications on your moto g7 play.

moto g7 play - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your moto g7 play on or off.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content - Apple iPhone to Android

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

moto g7 play - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your moto g7 play to an SD / memory card.

moto g7 play - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your moto g7 play and a computer.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Turn Battery Optimization On / Off - Android 6.x and higher (Motorola)

Battery optimization helps conserve battery power on your Motorola device and is turned on by default.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

moto g7 play - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your moto g7 play.

moto g7 play - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto g7 play.

moto g7 play - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your moto g7 play.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

moto g7 play - Send Contact via Bluetooth

Here's how to send a contact on your moto g7 play via Bluetooth.

moto g7 play - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your moto g7 play on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto g7 play - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your moto g7 play.

moto g7 play - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your moto g7 play.

moto g7 play - Call a Number

Here's how to place a call from your moto g7 play.

moto g7 play - Place a Conference Call

Here's how to place a conference call from your moto g7 play.

moto g7 play - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your moto g7 play.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

moto g7 play - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your moto g7 play.

moto g7 play - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your moto g7 play and a computer.

moto g7 play - Record and Share a Video

Here's how to record and send a video using your moto g7 play.

moto g7 play - Share Picture from Gallery

Here's how to share a saved picture from your moto g7 play.

moto g7 play - Share Video from Gallery

Here's how to share a saved video from your moto g7 play.

moto g7 play - Take and Share a Picture

Here's how to take and share a picture from your moto g7 play.

moto g7 play - View Pictures / Videos

Here's how to view pictures and / or videos on your moto g7 play.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

moto g7 play - USB Debugging Mode

Here's how to facilitate a connection between your moto g7 play and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

moto g7 play - Add a Contact

Here's how to add a contact to your moto g7 play.

moto g7 play - Contact Display Options

Here's how to configure how your contacts display on your moto g7 play.

moto g7 play - Delete a Contact

Here's how to remove a contact from your moto g7 play.

moto g7 play - Edit a Contact

Here's how to edit a contact on your moto g7 play.

moto g7 play - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / Memory Card in your moto g7 play.

moto g7 play - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your moto g7 play.

moto g7 play - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your moto g7 play.

moto g7 play - Send Contact via Bluetooth

Here's how to send a contact on your moto g7 play via Bluetooth.

moto g7 play - View Contact Sync Source

Here's how to view where a phonebook contact on your moto g7 play was imported from.

Data

moto g7 play - Allow / Deny Data Roaming

Here's how to turn data roaming for your moto g7 play on or off.

moto g7 play - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your moto g7 play.

moto g7 play - Turn Data On / Off

Here's how to turn mobile data for your moto g7 play on or off.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

moto g7 play - Set Date and Time

If your moto g7 play shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

moto g7 play - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your moto g7 play.

moto g7 play - View MAC Address

Here's how to view the Wi-Fi MAC address for your moto g7 play.

moto g7 play - View Phone Number

Here's how to view the phone number for your moto g7 play.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto g7 play - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your moto g7 play.

moto g7 play - Manage Do Not Disturb Settings

If your moto g7 play isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

moto g7 play - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your moto g7 play, view this info.

moto g7 play - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your moto g7 play.

moto g7 play - Turn Screen Rotation On / Off

Here's how to check settings if the display on your moto g7 play doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

moto g7 play - Add a Personal / Corporate Email Account

Here's how to add a personal / corporate email account to your moto g7 play.

moto g7 play - Compose and Send Email Message

Here's how to create and send an email message from your moto g7 play.

moto g7 play - Delete Email Messages

Here's how to delete email messages from your moto g7 play.

moto g7 play - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your moto g7 play.

moto g7 play - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your moto g7 play.

moto g7 play - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your moto g7 play.

moto g7 play - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your moto g7 play.

moto g7 play - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your moto g7 play.

moto g7 play - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your moto g7 play.

moto g7 play - Manage Corporate Email (Exchange ActiveSync) Settings

Here's how to update the work email settings for your moto g7 play.

moto g7 play - Perform a Gmail Sync

Here's how to sync Google email, contacts, etc. on your moto g7 play.

moto g7 play - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your moto g7 play.

moto g7 play - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your moto g7 play.

moto g7 play - View and Reply to an Email Message

Here's how to reply to an email message from your moto g7 play.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

moto g7 play - Turn GPS Location On / Off

Here's how turn GPS location for your moto g7 play on or off.

Google Backup & restore

moto g7 play - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your moto g7 play.

Home Screen

moto g7 play - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your moto g7 play.

moto g7 play - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your moto g7 play.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

moto g7 play - Language Selection

Here's how to change the language used on your moto g7 play.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

moto g7 play - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your moto g7 play.

moto g7 play - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your moto g7 play.

moto g7 play - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your moto g7 play.

moto g7 play - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your moto g7 play.

moto g7 play - Set Lock Screen Notifications

Here's how to manage how notifications appear on your moto g7 play when the screen is locked.

moto g7 play - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your moto g7 play.

moto g7 play - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your moto g7 play.

moto g7 play - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your moto g7 play.

moto g7 play - Unlock Screen

Here's how to unlock the screen on your moto g7 play.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

moto g7 play - Check Device Storage

Here's how to check available space if your moto g7 play runs slowly / crashes, apps freeze or you can't save media.

moto g7 play - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / Memory Card in your moto g7 play.

moto g7 play - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your moto g7 play.

moto g7 play - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your moto g7 play.

moto g7 play - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your moto g7 play.

moto g7 play - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your moto g7 play to an SD / memory card.

moto g7 play - Remove SD / Memory Card

Here's how to remove the SD / memory card from your moto g7 play.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Operating System & Software

Motorola moto g7 play Software Update

Get instructions on downloading the latest software update for performance improvements to your moto g7 play, including current Android security patches.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

moto g7 play - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto g7 play if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto g7 play - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto g7 play if the screen freezes or call, app, audio or sync issues occur.

moto g7 play - Install Device Software Updates

Here's how to check for and install software updates on your moto g7 play.

moto g7 play - View Software Version

Here's how to view the software version your moto g7 play is running.

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

moto g7 play - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your moto g7 play or turn it on or off.

moto g7 play - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your moto g7 play.

moto g7 play - View SIM Card Number

Here's how to view the SIM card number associated with your moto g7 play.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

moto g7 play - Save a Ringtone

Here's how to save an audio file as a ringtone on your moto g7 play.

moto g7 play - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your moto g7 play.

moto g7 play - Use Speakerphone

Here's how to utilize the speakerphone functionality on your moto g7 play.

moto g7 play - Vibrate Mode

Here's how to turn vibrate mode for your moto g7 play on or off.

moto g7 play - Volume Controls

Here's how to adjust the volume if your moto g7 play doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

moto g7 play - View Signal Strength

Here's how to view signal strength on your moto g7 play.

TV

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

moto g7 play - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your moto g7 play.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Motorola Connect - Android™

Here's how to set up and use Motorola Connect.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

moto g7 play - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your moto g7 play.

moto g7 play - Set Default Messaging App

Here's how to set the default messaging app on your moto g7 play.

moto g7 play - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your moto g7 play.

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

moto g7 play - Capture a Screenshot

Here's how to capture a screenshot on your moto g7 play.

moto g7 play - Set Up Printing

Here's how to set up and add a printer to your moto g7 play.

Visual & Hearing Accessibility

Turn Assisted Dialing On / Off - Motorola Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

moto g7 play - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your moto g7 play.

moto g7 play - Manage TTY Settings

Here's how to change the TTY settings on your moto g7 play.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

moto g7 play - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your moto g7 play with other Wi-Fi capable devices.

moto g7 play - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your moto g7 play.

moto g7 play - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your moto g7 play.

moto g7 play - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto g7 play to auto-switch between Wi-Fi and mobile data.

moto g7 play - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your moto g7 play.

moto g7 play - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your moto g7 play.

moto g7 play - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, network name, etc.) on your moto g7 play.

moto g7 play - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your moto g7 play.

moto g7 play - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your moto g7 play.

moto g7 play - Reset Network Settings

Here's how to reset settings if your moto g7 play can't connect to data or send / receive messages.

moto g7 play - Restart in Safe Mode

Here's how to restart your moto g7 play into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

moto g7 play - Tethered Modem Connection

Here's how to use your moto g7 play as a modem to connect to the internet via USB or Bluetooth.

moto g7 play - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your moto g7 play on or off.

moto g7 play - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your moto g7 play.

moto g7 play - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your moto g7 play on or off.