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Motorola moto z2 play

Find device-specific support and online tools for your Motorola moto z2 play.
Troubleshoot moto z2 play edition
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Motorola moto z2 play

This online tool will help you identify and resolve problems with your Motorola moto z2play.

App Issues

moto z2 play - Reset App

Here's how to reset your apps if your moto z2 play crashes, resets or freezes.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)
Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)
Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)
Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

moto z2 play - Power Up in Safe Mode

Here's how to boot your moto z2 play into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

moto z2 play - Restart in Safe Mode

Here's how to restart your moto z2 play into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

moto z2 play - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your moto z2 play to crash, reset or run slowly.

moto z2 play - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your moto z2 play.

Battery & Power Issues

Device Won't Turn On / Off - Motorola

Here are some steps to follow if your Motorola smartphone won't turn off.

Mobile phone overheating, low battery, battery drain & more

Troubleshoot your phone battery issues like why is my phone not charging, why does my phone get hot when charging, and how to improve phone battery life.

Video: Improving Battery Life
(length: 3:03)
Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)
Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

moto z2 play - Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto z2 play.

moto z2 play - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your z2 Play.

Calling & Messaging Issues

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:13)
Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:13

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)
HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)
Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)
Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

General

Announcement 11 - Authentication error

View this info if you hear an 'authentication error' message when making calls.

Announcement 13 - Unauthorized ESN

If you hear a "Your cellular number is either not active or is invalid. Please dial *611..." message when placing a call, view this info.

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 2 - Invalid Number

View this info if you hear a 'cannot complete your call... check number and try again' message when placing a call.

Announcement 21 - Mismatched ESN

If you hear a "We are unable to process your call due to conflicting serial number data" message when placing a call, view this info.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Announcement 39 - Authentication Error

View this info if you hear an 'Announcement 39' message when placing a call.

Announcement 4 - Dialing Change

View this info if you get a message that your call cannot be completed as dialed.

Announcement 7 - Toll And International Deny Origination Announcement

View this info if you hear 'long distance or international dialing is not included with your service' message when making a long-distance  / international call.

Announcement 8 - All circuits are busy

View this info if you hear an "all circuits are busy" message when making calls.

Announcement 9 - Roamer Dialing Instructions

View this info if you hear a roaming message when making calls.

How to turn off or restart your phone

Having trouble figuring out how to turn off your phone? Check out these FAQs for info on turning off or restarting your iPhone or Android device.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)
Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:20)
Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:20

moto z2 play - Reset All Settings

Here's how to reset your phone if your Moto Z2 PLAY crashes, resets or runs slow, or apps freeze or reset the device.

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

moto z2 play - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your moto z2 play to auto switch between Wi-Fi and mobile data.

moto z2 play - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto z2 play.

moto z2 play - Reset Network Settings

Here's how to reset settings if your moto z2 play can't connect to data or send / receive messages.

moto z2 play - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto z2 play, view this info.

moto z2 play - View MAC Address

Here's how to view the MAC ID on your moto z2 play.

moto z2 play - View Signal Strength

Here's how to view signal strength on the moto z2 play.

Lost, Stolen or Damaged

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

moto z2 play - Check for Physical Damage

Here's how to help determine if your moto z2 play has liquid or other physical damage.

moto z2 play - Unlock Screen

Here's how to unlock the screen on your Moto Z2 PLAY.

moto z2 play - View Device ID (ESN / IMEI / MEID)

Here's how to view the Device ID on your moto z2 play.

moto z2 play - View SIM Card Number

Here's how to view the SIM card number associated with your moto z2 play.

Software Issues

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

moto z2 play - Restart Device

Here's how to restart your moto z2 play if it crashes and resets, freezes or runs slowly.

moto z2 play - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto z2 play - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur.

moto z2 play - Install Device Software Update

Here's how to check for or to install software updates on your moto z2 play.