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Motorola moto z2 play
Motorola moto z2 play
Find device-specific support and online tools for your Motorola moto z2 play.
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A Troubleshooting Assistant
App Issues
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Troubleshooting Assistant for Motorola moto z2 play
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This online tool will help you identify and resolve problems with your Motorola moto z2play.
moto z2 play - Reset App
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Here's how to reset your apps if your moto z2 play crashes, resets or freezes.
Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems(length: 2:22)
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Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22
Video: Troubleshooting: How to Unfreeze Your Device(length: 4:53)
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Unfreeze your phone with the steps shown in this video.
Length: 4:53
Video: Troubleshooting: Using Safe Mode with Android(length: 2:38)
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Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38
moto z2 play - Power Up in Safe Mode
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Here's how to boot your moto z2 play into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.
moto z2 play - Restart in Safe Mode
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Here's how to restart your moto z2 play into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.
moto z2 play - Stop Running Apps
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Here's how to stop running apps if they freeze / hang or cause your moto z2 play to crash, reset or run slowly.
moto z2 play - Turn Automatic App Restore On / Off
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Here's info on backing up and restoring app data on your moto z2 play.
Device Won't Turn On / Off - Motorola
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Here are some steps to follow if your Motorola smartphone won't turn off.
Mobile phone overheating, low battery, battery drain & more
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Troubleshoot your phone battery issues like why is my phone not charging, why does my phone get hot when charging, and how to improve phone battery life.
Video: Improving Battery Life(length: 3:03)
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Improve your phone's battery life with the steps shown in this video.
Length: 3:03
Video: Troubleshooting: Device Overheating(length: 4:54)
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Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54
moto z2 play - Extend Battery Life
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Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your moto z2 play.
moto z2 play - View Battery Info
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Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your z2 Play.
Unblock SIM PIN - Android Smartphones / Tablets
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Here's how to unblock the SIM PIN for your Android smartphone / tablet.
Video: Factors That Impact Your Wireless Signal(length: 3:13)
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Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:13
Video: How to Make HD Calls on Android Smartphones(length: 1:54)
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HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54
Video: How to Make Wi-Fi Calls on Android Smartphones(length: 2:20)
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Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20
Video: Troubleshooting: Visual Voicemail (length: 4:16)
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Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16
Video: Troubleshooting Personal and Corporate Email(length: 3:24)
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Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24
Announcement 11 - Authentication error
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View this info if you hear an 'authentication error' message when making calls.
Announcement 13 - Unauthorized ESN
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If you hear a "Your cellular number is either not active or is invalid. Please dial *611..." message when placing a call, view this info.
Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area
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View this info if you hear a "calling restrictions" message when making calls.
Announcement 2 - Invalid Number
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View this info if you hear a 'cannot complete your call... check number and try again' message when placing a call.
Announcement 21 - Mismatched ESN
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If you hear a "We are unable to process your call due to conflicting serial number data" message when placing a call, view this info.
Announcement 3 - Suspended Service
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If you receive an "Announcement 3' message and can't complete a call, check out this info.
Announcement 39 - Authentication Error
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View this info if you hear an 'Announcement 39' message when placing a call.
Announcement 4 - Dialing Change
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View this info if you get a message that your call cannot be completed as dialed.
Announcement 7 - Toll And International Deny Origination Announcement
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View this info if you hear 'long distance or international dialing is not included with your service' message when making a long-distance / international call.
Announcement 8 - All circuits are busy
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View this info if you hear an "all circuits are busy" message when making calls.
Announcement 9 - Roamer Dialing Instructions
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View this info if you hear a roaming message when making calls.
How to turn off or restart your phone
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Having trouble figuring out how to turn off your phone? Check out these FAQs for info on turning off or restarting your iPhone or Android device.
Video: Getting the Best Performance from Your Android Smartphone(length: 4:21)
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Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21
Video: Managing Contacts Using My Verizon(length: 2:34)
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Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34
Video: Managing Duplicate Contacts Using Google(length: 2:45)
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Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Video: Managing Duplicate Contacts Using Your Android Device(length: 3:21)
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Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Video: Preparing for International Travel(length: 3:20)
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Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:20
moto z2 play - Reset All Settings
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Here's how to reset your phone if your Moto Z2 PLAY crashes, resets or runs slow, or apps freeze or reset the device.
Video: Troubleshooting a Wi-Fi Connection(length: 2:55)
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Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
moto z2 play - Auto Switch Between Wi-Fi & Mobile Data Networks
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Here's how to allow your moto z2 play to auto switch between Wi-Fi and mobile data.
moto z2 play - Manage Data Usage
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Here's how to change the data usage cycle and set data warnings and / or limits on your moto z2 play.
moto z2 play - Reset Network Settings
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Here's how to reset settings if your moto z2 play can't connect to data or send / receive messages.
moto z2 play - Turn Airplane Mode On / Off
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To turn Verizon network services on/off or if they aren't functioning on your moto z2 play, view this info.
moto z2 play - View MAC Address
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Here's how to view the MAC ID on your moto z2 play.
moto z2 play - View Signal Strength
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Here's how to view signal strength on the moto z2 play.
Damaged Device Fee FAQs
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Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.
Find My Device - Android - Remotely Erase Device
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Here's info on how to remotely locate and erase your Android device.
Find My Device - Android - Remotely Lock Device
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Here's how to use Find My Device to remotely locate and lock your device.
Find My Device - Android - Remotely Ring Device
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Here's how to make your Android device remotely ring so you can locate it.
Lost or stolen phone FAQs - Report unauthorized charges | Verizon
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Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.
My Verizon Website - View Device Info
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Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.
Turn Find My Device On / Off - Android
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Here's info on how to remotely locate, lock, ring or erase your Android device.
moto z2 play - Check for Physical Damage
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Here's how to help determine if your moto z2 play has liquid or other physical damage.
moto z2 play - Unlock Screen
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Here's how to unlock the screen on your Moto Z2 PLAY.
moto z2 play - View Device ID (ESN / IMEI / MEID)
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Here's how to view the Device ID on your moto z2 play.
moto z2 play - View SIM Card Number
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Here's how to view the SIM card number associated with your moto z2 play.
Software Upgrade / Repair Assistant (Motorola) - Software Update
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Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.
moto z2 play - Restart Device
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Here's how to restart your moto z2 play if it crashes and resets, freezes or runs slowly.
moto z2 play - Factory Data Reset (Powered Off)
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Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur and the device won't start up.
moto z2 play - Factory Data Reset (Powered On)
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Here's how to factory / hard reset your moto z2 play if the screen freezes or call, app, audio or sync issues occur.
moto z2 play - Install Device Software Update
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Here's how to check for or to install software updates on your moto z2 play.
24/7 automated phone system: call *611 from your mobile
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