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HTC One® (M8) for Windows® - Support Overview

Find device-specific support and online tools for your HTC One (M8) for Windows.
Troubleshoot One (M8) for Windows
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Remove SD / Memory Card - HTC One® (M8) for Windows®

Here's how to remove the SD / memory card from your HTC One (M8) for Windows.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Music Files from Device - HTC One® (M8) for Windows®

Here's how to transfer music files from your HTC One (M8) for Windows to a computer.

Move Music Files to Device - HTC One® (M8) for Windows®

Here's how to transfer music files from a computer to your HTC One (M8).

Move Pictures / Videos from Device - HTC One® (M8) for Windows®

Here's how to transfer picture or video files from your HTC One (M8) to a computer.

Move Pictures / Videos to Device - HTC One® (M8) for Windows®

Here's how to transfer picture or video files from a computer to your HTC One (M8) for Windows.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Data via Tap+Send - HTC One® (M8) for Windows®

Here's how to wirelessly transfer data from your HTC One (M8) for Windows to another NFC-capable device using Tap+Send.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

View Signal Strength - HTC One® (M8) for Windows®

Here's how to view the signal strength for your HTC One (M8) for Windows.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Saver - HTC One® (M8) for Windows®

Here's how to manage 'battery saver' settings on your HTC One (M8) for Windows.

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Restart Device- HTC One (M8) for Windows

Here's how to restart your HTC One (M8) for Windows if it crashes and resets, freezes or runs slowly.

Turn Battery Optimization On / Off - Android™ 6.x and higher (HTC)

Battery optimization helps conserve battery power on your HTC device and is turned on by default.

View Battery Info - HTC One® (M8) for Windows®

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your HTC One (M8) for Windows

Bluetooth

Add a Bluetooth® COM Port (Incoming) - Windows®

Here's how to add an incoming Bluetooth COM port for Windows.

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Check out this info on Bluetooth device compatibility.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - HTC One® (M8) for Windows®

Here's how to send a contact on your HTC One (M8) for Windows via Bluetooth.

Turn Bluetooth On / Off - HTC One (M8) for Windows

Here's how to turn the Bluetooth on or off on your HTC One (M8) for Windows and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - HTC One® (M8) for Windows®

Here's how to place a call from your HTC One (M8) for Windows.

Delete Call History - HTC One® (M8) for Windows®

Here's how to clear the call history on your HTC One (M8) for Windows.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - HTC One® (M8) for Windows®

If you're calling into an automated system (e.g., Voicemail) from your HTC One (M8) for Windows and your dialpad entries aren't recognized, view this.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - HTC One® (M8) for Windows®

Here's how to place a conference call from your HTC One (M8) for Windows.

Redial - HTC One® (M8) for Windows®

Here's how to manually redial a number called from your HTC One (M8) for Windows.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - HTC One® (M8) for Windows®

To turn Verizon network services on/off or if they aren't functioning on your HTC One (M8) for Windows, view this info.

View Call History - HTC One® (M8) for Windows®

Here's how to see the recent call history on your HTC One (M8) for Windows.

Voice Activated Dialing - HTC One® (M8) for Windows®

Here's how to use the voice-activated dialing feature on your HTC One (M8) for Windows.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - HTC One® (M8) for Windows®

Here's how to transfer picture or video files from your HTC One (M8) to a computer.

Move Pictures / Videos to Device - HTC One® (M8) for Windows®

Here's how to transfer picture or video files from a computer to your HTC One (M8) for Windows.

Send Picture to Online Album - HTC One® (M8) for Windows®

Here's how to send a picture from your HTC One (M8) for Windows to OneDrive for online storage.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Send a Picture via Messaging - HTC One® (M8) for Windows®

Here's how to take and send a picture with your HTC One (M8) for Windows via the Messaging app.

View Pictures - HTC One® (M8) for Windows®

Here's how to view pictures taken with or saved to your HTC One (M8) for Windows.

View Videos - HTC One® (M8) for Windows®

Here's how to view videos taken with or stored on your HTC One M8 for Windows.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Testing Network Connectivity via Timeless Ping - Windows®

Here's how to use a timeless ping to test connectivity on your Windows computer.

Testing Network Connectivity via Timeless Ping with Output - Windows®

Here's how to perform a timeless ping with output using your Windows computer.

Testing Network Connectivity via Traceroute - Windows®

Here's how to use your Windows computer to run the traceroute utility to determine the route which data takes between two points.

Contacts

Add a Contact - HTC One® (M8) for Windows®

Here's how to add a contact to your HTC One (M8) for Windows.

Back Up Contacts - Backup Assistant℠ Plus - HTC One® (M8) for Windows®

Here's how to back up your contacts via Backup Assistant Plus from your HTC One (M8) for Windows.

Caller ID Image - HTC One® (M8) for Windows®

Here's how to set or change the image for a saved contact on your HTC One (M8).

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Delete a Contact - HTC One® (M8) for Windows®

Here's how to remove a contact from your HTC One (M8) for Windows.

Edit a Contact - HTC One® (M8) for Windows®

Here's how to edit a contact on your HTC One (M8) for Windows.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Windows Phone

Here's how to import contacts to your Windows phone.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Link a Contact - HTC One® (M8) for Windows®

Here's how to merge contacts on your HTC One (M8) for Windows.

Restore Contacts - Backup Assistant℠ Plus - HTC One® (M8) for Windows®

Here's how to restore your contacts via Backup Assistant Plus on your HTC One (M8) for Windows.

Send Contact via Bluetooth® - HTC One® (M8) for Windows®

Here's how to send a contact on your HTC One (M8) for Windows via Bluetooth.

Unlink a Contact - HTC One® (M8) for Windows®

Here's how to separate contacts that have been linked together on your HTC One (M8) for Windows.

Data

Allow / Deny Data Roaming - HTC One® (M8) for Windows®

Here's how to check settings if you can't connect to the internet or send/receive messages on your HTC One (M8) for Windows.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Turn Data On / Off - HTC One® (M8) for Windows®

Here's how to turn mobile data for your HTC One (M8) for Windows on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Set Date and Time - HTC One® (M8) for Windows®

If your HTC One (M8) for Windows shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - HTC

Here's how to check your HTC device for water damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Starting the Wireless Zero Configuration Service - Windows® XP

Here's how to dynamically select a wireless network connection based on configured preferences and default settings for Windows XP.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - HTC One® (M8) for Windows®

Here's how to view the device ID (IMEI) for your HTC One (M8) for Windows.

View MAC Address - HTC One® (M8) for Windows®

Here's how to view the Wi-Fi MAC address for your HTC One (M8) for Windows.

View Phone Number - HTC One® (M8) for Windows®

Here's how to view the phone number for your HTC One (M8) for Windows®.

Device Settings

Adjust Brightness - HTC One® (M8) for Windows®

Here's how to adjust screen brightness on your HTC One (M8) for Windows.

Adjust Screen Time Out - HTC One® (M8) for Windows®

Here's how to adjust your screen timeout settings on your One (M8) for Windows.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Display Theme Settings - HTC One® (M8) for Windows®

Here's how to change the display color scheme on your HTC One (M8) for Windows.

Manage DTMF Tones - HTC One® (M8) for Windows®

If you're calling into an automated system (e.g., Voicemail) from your HTC One (M8) for Windows and your dialpad entries aren't recognized, view this.

Turn Airplane Mode On / Off - HTC One® (M8) for Windows®

To turn Verizon network services on/off or if they aren't functioning on your HTC One (M8) for Windows, view this info.

Email/Gmail

Add a Microsoft® Account - HTC One® (M8) for Windows®

Here's how to add a personal Microsoft email account to your HTC One (M8) for Windows.

Add a Personal Email Account - HTC One® (M8) for Windows®

Here's how to add a personal email account to your HTC One (M8) for Windows.

Compose and Send Email Message - HTC One® (M8) for Windows®

Here's how to create and send an email message from your HTC One (M8) for Windows.

Configure Corporate Email (Exchange ActiveSync®) - HTC One® (M8) for Windows®

Here's how to update work email settings for your HTC One (M8) for Windows.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a Microsoft® Account - HTC One® (M8) for Windows®

Here's how to create a new Microsoft account from your One (M8) for Windows.

Delete Email Messages - HTC One® (M8) for Windows®

Here's how to delete email messages from your HTC One (M8) for Windows.

Email Account Settings (Personal POP / IMAP) - HTC One® (M8) for Windows®

Here's info on personal email settings for your HTC One (M8) for Windows.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manually Add a Personal Email Account - HTC One® (M8) for Windows®

Here's how to manually add a personal email account to your HTC One (M8) for Windows if automatic setup fails.

Personal (POP / IMAP) Email Notifications - HTC One® (M8) for Windows®

Here's how to manage personal email notifications on your HTC One (M8) for Windows.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Recover Microsoft® Account Sign-in Information

Here's how to recover your Microsoft account sign-in info.

Remove Corporate Email Account (Exchange ActiveSync®) - HTC One® (M8) for Windows®

Here's how to remove a corporate / work email account from your HTC One (M8) for Windows.

Remove a Personal Email Account - HTC One® (M8) for Windows®

Here's how to remove a personal email account from your HTC One (M8).

Set Up Corporate Email (Exchange ActiveSync®) - HTC One® (M8) for Windows®

Here's how to add a work email account to your HTC One (M8) for Windows.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - HTC One (M8) for Windows

Here's how to view and reply to an email message from your HTC One (M8) for Windows.

Factory Reset Protection

Reset Protection - Enable / Disable Through Phone - Windows Phone OS 8.1

Here's how to turn Reset Protection for your Windows smartphone on or off.

Find My Phone

Find My Phone Settings - Windows® Phone

Here's how to set up and use 'Find my phone' on your Windows Phone.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Locate My Device - Find My Phone - Website - Windows® Phone

If you would like to locate your device remotely, view this info.

Lock Device from Website - Find My Phone - Windows® Phone

Here's how to remotely your Windows smartphone from the Find My Phone website.

Remotely Erase Device - Find My Phone Website - Windows® Phone

Here's how to remotely erase your Windows phone via the Find My Phone website.

Remove Microsoft Account Relationship - Find My Phone - Website

Here's how to delete a Microsoft account relationship for a Windows phone via the Find My Phone website.

Ring Device from Website - Find My Phone - Windows® Phone

Here's how to remotely ring your Windows smartphone from the Find My Phone website.

Using Find My Phone - Website - Windows® Phone

Here's how to locate your Window's phone if you have misplaced it.

GPS & Location Based Services

Add Layers (HERE Maps) - HTC One® (M8) for Windows®

Here's how to add map layers to HERE Maps on your HTC One (M8) for Windows.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find Current Location (HERE Maps) - HTC One® (M8) for Windows®

Here's how to use HERE Maps to find driving directions on your HTC One (M8) for Windows.

Find Driving Directions (HERE Maps) - HTC One® (M8) for Windows®

Here's how to use maps on your HTC One (M8) for Windows.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - HTC One® (M8) for Windows®

Here's how to turn GPS location for your HTC One (M8) for Windows on or off.

Home Screen

Manage Tiles - HTC One® (M8) for Windows®

Here's how to manage app and widget tiles on the Home screen of your HTC One (M8) for Windows.

Hotspot

Manage Mobile / Wi-Fi Hotspot Settings - HTC One® (M8) for Windows®

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., broadcast name, password, etc.) for your HTC One M8.

Turn Mobile / Wi-Fi Hotspot On / Off - HTC One® (M8) for Windows®

Here's how to turn the Mobile Hotspot feature for your HTC One (M8) for Windows on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - HTC One® (M8) for Windows®

Here's how to access websites on your HTC One (M8) for Windows using the web browser.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Allow / Block Browser Cookies - HTC One® (M8) for Windows®

If you can't browse the Internet or view website images on your Windows Phone 8X by HTC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Clear Temporary Internet Files - HTC One® (M8) for Windows®

If you're getting a 'page cannot be displayed' error or can't browse the internet on your HTC One (M8) for Windows, follow these steps.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Open / Manage Browser Bookmarks - HTC One (M8) for Windows

Here's how to open, add, modify and remove browser bookmarks on your HTC One (M8) for Windows.

Open Web Browser - HTC One® (M8) for Windows®

Here's how to open the default web browser on your HTC One (M8) for Windows.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Save Pictures from Browser - HTC One® (M8) for Windows®

Here's how to save images viewed from websites on your HTC One (M8) for Windows.

Turn Data On / Off - HTC One® (M8) for Windows®

Here's how to turn mobile data for your HTC One (M8) for Windows on or off.

View Browser History - Windows Phone

Here's how to view the browser history on your Windows smartphone.

Language

Language Selection - HTC One® (M8) for Windows®

Here's how to change the language used on your HTC One (M8) for Windows.

Lock, Unlock, Password & Security

Change Device Password - HTC One® (M8) for Windows®

To change the method used to lock or unlock your HTC One (M8) for Windows, view this info.

Create a Device Password - HTC One® (M8) for Windows®

Here's how to create a device password for your HTC One (M8) for Windows.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify SIM PIN - HTC One® (M8) for Windows®

Here's how to change the SIM PIN for your HTC One (M8) for Windows or turn it on or off.

Manage Screen Lock Settings - HTC One® (M8) for Windows®

Here's how to configure the screen lock settings for your HTC One (M8) for Windows.

Set Up Phone Lock - HTC One® (M8) for Windows®

Here's how to set up screen lock options on your HTC One (M8) for Windows.

Smart Lock - The all new HTC One® (M8)

Here's how to turn on and customize the Smart Lock setting on your HTC One (M8).

Turn Off the Device Password - HTC One® (M8) for Windows®

Here's how to remove the device lock password from your HTC One (M8) for Windows.

Unlock Screen - HTC One® (M8) for Windows®

To unlock the screen on your HTC One (M8) for Windows, check out this info.

Memory/Storage

Check Device Storage - HTC One® (M8) for Windows®

Here's how to check available space if your HTC One (M8) for Windows runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - HTC One® (M8) for Windows®

Here's how to erase all data on the SD / memory card of your HTC One (M8) for Windows.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert SD / Memory Card - HTC One® (M8) for Windows®

Here's how to insert an SD / memory card into your HTC One (M8) for Windows.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Remove SD / Memory Card - HTC One® (M8) for Windows®

Here's how to remove the SD / memory card from your HTC One (M8) for Windows.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - HTC One® (M8) for Windows®

Here's how to transfer music files from your HTC One (M8) for Windows to a computer.

Move Music Files to Device - HTC One® (M8) for Windows®

Here's how to transfer music files from a computer to your HTC One (M8).

Play Music Files - HTC One® (M8) for Windows®

Here's how to play music files on your HTC One (M8) for Windows.

Near Field Communication (NFC)

Transfer Data via Tap+Send - HTC One® (M8) for Windows®

Here's how to wirelessly transfer data from your HTC One (M8) for Windows to another NFC-capable device using Tap+Send.

Turn NFC On / Off - HTC One® (M8) for Windows®

Here's how to turn NFC on or off so compatible apps can transfer files from your HTC One (M8) for Windows.

Operating System & Software

Check for System Updates - HTC One® (M8) for Windows®

Here's how to check for device software updates on your HTC One (M8) for Windows.

Download and Install Software - Windows® Phone Companion - Windows®

Here's how to download and install software for your Windows phone using Windows Phone Companion.

Factory Data Reset (Powered Off) - HTC One® (M8) for Windows®

Here's how to factory / hard reset your HTC One (M8) for Windows if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - HTC One® (M8) for Windows®

If your HTC One (M8) for Windows has a blank or frozen screen or calling, app and sync issues, view this.

Install Device Software Update - HTC One® (M8) for Windows®

To check for or to install software updates on your HTC One (M8) for Windows, view this.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

View Software Version - HTC One® (M8) for Windows®

To view the software version your HTC One (M8) for Windows is running, check out this info.

SIM Card

Enable / Disable / Modify SIM PIN - HTC One® (M8) for Windows®

Here's how to change the SIM PIN for your HTC One (M8) for Windows or turn it on or off.

Insert SIM Card - HTC One® (M8) for Windows®

Here's how to properly insert a SIM card into your HTC One (M8) for Windows to avoid potential service issues.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - HTC One® (M8) for Windows®

Here's how to remove the SIM card from your HTC One (M8) for Windows.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - HTC One® (M8) for Windows®

Here's how to unblock the SIM PIN for your One (M8) for Windows.

View SIM Card Number - HTC One® (M8) for Windows®

Here's how to view the SIM card number associated with your HTC One (M8) for Windows.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones / Notification Sounds - HTC One® (M8) for Windows®

Here's how to select or change ringtones / reminder sounds on your HTC One (M8) for Windows.

Use Speakerphone - HTC One® (M8) for Windows®

Here's how to utilize the speakerphone functionality on your HTC One (M8) for Windows.

Vibrate Mode - HTC One® (M8) for Windows®

Here's how to turn vibrate mode for your HTC One (M8) for Windows on or off.

Volume Controls - HTC One® (M8) for Windows®

Here's how to adjust the volume if your HTC One (M8) for Windows doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - HTC One® (M8) for Windows®

Here's how to create and send a text message via the Messaging app on your HTC One (M8) for Windows.

Delete Messages - HTC One® (M8) for Windows®

Here's how to delete text messages from your HTC One (M8) for Windows via the Messaging app.

Send Existing Picture via Messaging - HTC One® (M8) for Windows®

Here's how to send a saved picture from your HTC One (M8) for Windows to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Send Video Message - HTC One® (M8) for Windows®

Here's how to send a video to a messaging recipient from your One (M8) for Windows.

Take and Send a Picture via Messaging - HTC One® (M8) for Windows®

Here's how to take and send a picture with your HTC One (M8) for Windows via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - HTC One® (M8) for Windows®

To receive delivery confirmation for messages sent from your HTC One (M8) for Windows, view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

View Text Messages - HTC One® (M8) for Windows®

Here's how to view text messages from your HTC One (M8) for Windows.

Tips, Tricks & Shortcuts

Capture a Screenshot - HTC One® (M8) for Windows®

Here's how to capture and view a screenshot on your HTC One (M8) for Windows.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Manage TTY Settings - HTC One® (M8) for Windows®

To change the TTY settings on your HTC One (M8) for Windows, check out this info.

Turn Assisted Dialing On / Off - HTC Smartphones

Here's how to check dial settings if you're getting an error message when placing calls.

Turn Assisted Dialing On / Off - Windows® Smartphones

Here's how to turn assisted dialing for your Windows smartphone on or off.

Turn Narrator On / Off - Windows® Phone

Here's how to turn the Narrator setting, which reads all the elements on screen, on / off for your Windows smartphone.

Wallpapers/Theme

Display Theme Settings - HTC One® (M8) for Windows®

Here's how to change the display color scheme on your HTC One (M8) for Windows.

Set Wallpaper - HTC One® (M8) for Windows®

Here's how to set the Home screen image on your HTC One (M8) for Windows.

Wi-Fi & Network

Add a Wi-Fi Network - HTC One® (M8) for Windows®

Here's how to add an available Wi-Fi network to your HTC One (M8) for Windows.

Network Mode Settings - HTC One® (M8) for Windows®

View this info on network mode settings if you're having issues with voice / data services on your HTC One (M8) for Windows.

Remove Wi-Fi Connection - HTC One® (M8) for Windows®

To remove a saved Wi-Fi network from your HTC One (M8) for Windows, view this info.

Set Up Wi-Fi Connection - Windows®

Here's how to set up an available Wi-Fi network on your Windows computer.

Turn Wi-Fi On / Off - HTC One® (M8) for Windows®

Here's how to turn Wi-Fi for your HTC One (M8) for Windows on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Windows® - Remove / Forget Wi-Fi Connection

To remove a saved Wi-Fi network from your Windows, view this info.