Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

HTC One M9 - Support Overview

Find device-specific support and online tools for your HTC One M9.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - HTC One M9

Here's how to quickly navigate the initial activation setup screens on your HTC One M9.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Software Upgrade Assistant (HTC) - Initial Setup

Here's how to install the HTC Software Upgrade Assistant on your computer/PC or Mac.

Turn Android™ Device Protection On / Off - HTC One M9

Here's how to turn Android Device Protection for your HTC One M9 on or off.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - HTC One M9

Here's how to move your files to your SD / Memory Card on your M9.

Move Music Files from Device - HTC One M9

Here's how to transfer music files from your HTC One M9 to a computer.

Move Music Files to Device - HTC One M9

Here's how to transfer music files from a computer to your HTC One M9.

Move Pictures / Videos from Device - HTC One M9

Here's how to transfer picture or video files from your HTC One M9 to a computer.

Move Pictures / Videos to Device - HTC One M9

Here's how to transfer picture or video files from a computer to your HTC One m9.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

HTC One® M9 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your HTC One m9.

HTC One® M9 Simulator: Turning the Phone On and Off

Learn how to power on and shut down your HTC One m9.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

View Signal Strength - HTC One M9

Here's how to view signal strength on the HTC One M9.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - HTC One M9

Here's how to improve the battery life for your HTC One M9.

HTC One® M9 Simulator: Using Extreme Power Saving Mode

Learn how to switch to Extreme Power Saving mode to help lengthen the battery life of your HTC One m9.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Power Saver Settings - HTC One® M9

Here's how to manage 'Battery / Power saver' settings on your HTC One M9 to improve battery performance.

Restart Device - HTC One M9

Here's how to restart your HTC One M9 if it crashes and resets, freezes or runs slowly.

Turn Battery Optimization On / Off - Android™ 6.x and higher (HTC)

Battery optimization helps conserve battery power on your HTC device and is turned on by default.

Turn Power Saver On / Off - HTC One® M9

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your HTC One M9.

View Battery Info - HTC One M9

Here's info on the battery specs (e.g., Talk time, Standby time, etc.) for your HTC One M9

View Battery Status - HTC One M9

Here's how to view charging status, remaining battery and what uses the most battery on your HTC One M9.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

HTC One® M9 Simulator: Pairing with a Bluetooth® Device

Learn how to pair your HTC One m9 with your Bluetooth device.

HTC One® M9 Simulator: Sending Photos Using Bluetooth®

Learn how to wirelessly send photos using Bluetooth on your HTC One m9.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - HTC One M9

Here's how to send a contact on your HTC One M9 via Bluetooth.

Turn Bluetooth On / Off - HTC One M9

Here's how to turn Bluetooth for your HTC One M9 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - HTC One M9

Here's how to add or remove a speed dial number on your HTC One M9.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - HTC One M9

Here's how to send unwanted calls directly to voicemail for your HTC One M9.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - HTC One M9

Here's how to place a call from your HTC One M9.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

HTC One® M9 Simulator: Activating Advanced Calling 1.0

Learn how to activate Advanced Calling 1.0 with your HTC One m9 to place video and HD Voice calls.

HTC One® M9 Simulator: Calling by Voice

Discover how to use your voice to place a call with your HTC One m9.

HTC One® M9 Simulator: Changing the Ringtone

Learn how to change the ringtone on your HTC One m9.

HTC One® M9 Simulator: Forwarding an Email

Learn how to forward an email on your HTC One m9.

HTC One® M9 Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and sending a text message to the caller with your HTC One m9.

HTC One® M9 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your HTC One m9.

HTC One® M9 Simulator: Placing a Call to a Contact

An interactive guide on how to call a contact using your HTC One m9.

HTC One® M9 Simulator: Placing a Call to a New Number

Discover how to use your HTC One m9 to call a new number.

HTC One® M9 Simulator: Placing a Video Call

An interactive guide on how to make a video call to a contact with Advanced Calling 1.0 using your HTC One m9.

HTC One® M9 Simulator: Placing an HD Voice Call

Learn how to make an HD Voice call for a clearer, more natural sound using your HTC One m9.

HTC One® M9 Simulator: Replying to an Email

Discover how to reply to an email on your HTC One m9.

HTC One® M9 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your HTC One m9.

HTC One® M9 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your HTC One m9.

HTC One® M9 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your HTC One m9.

HTC One® M9 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your HTC One m9.

HTC One® M9 Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your HTC One m9.

HTC One® M9 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your HTC One m9.

HTC One® M9 Simulator: Turning Advanced Calling On and Off

Discover how to turn VoLTE Calling on and off for your HTC One m9.

HTC One® M9 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your HTC One m9.

Link / Unlink Contacts - HTC One M9

If you have duplicate or missing contacts, here's how to link or unlink them on your HTC One M9.

Manage DTMF Tones - HTC One M9

If you're calling into an automated system (e.g., Voicemail) from your HTC One M9 and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - HTC One M9

Here's how to place a conference call from your HTC One M9.

Redial - HTC One M9

Here's how to manually redial a number called from your HTC One M9 or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - HTC One M9

To turn Verizon network services on/off or if they aren't functioning on your HTC One M9, view this info.

View / Delete Call History - HTC One M9

To view or clear the call history on your HTC One M9, check out this info.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Common Camera Settings - HTC One M9

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your HTC One M9.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

HTC One® M9 Simulator: Accessing the Camera from the Lock Screen

Learn how to quickly access the Camera app on your HTC One m9.

HTC One® M9 Simulator: Adjusting the Video Setting for Sharing

Discover how to adjust the video setting for easy sharing in emails, social network posts and more on your HTC One m9.

HTC One® M9 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your HTC One m9.

HTC One® M9 Simulator: Changing the File Size of Pictures

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your HTC One m9.

HTC One® M9 Simulator: Recording a Video

Learn how to record a video using your HTC One m9.

HTC One® M9 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your HTC One m9.

HTC One® M9 Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your HTC One m9.

HTC One® M9 Simulator: Taking a Picture

Discover how to take a photo using your HTC One m9.

HTC One® M9 Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your HTC One m9.

HTC One® M9 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your HTC One m9.

HTC One® M9 Simulator: Turning the Flash On

A visual guide for how to take a picture with the flash on using your HTC One m9.

HTC One® M9 Simulator: Zooming In and Out for Pictures

Learn how to zoom in and out when taking photos on your HTC One m9.

HTC One® M9 Simulator: Zooming In and Out for Video

Learn how to zoom in and out while video recording on your HTC One m9.

Move Pictures / Videos from Device - HTC One M9

Here's how to transfer picture or video files from your HTC One M9 to a computer.

Move Pictures / Videos to Device - HTC One M9

Here's how to transfer picture or video files from a computer to your HTC One m9.

Record and Share a Video - HTC One M9

Here's how to record and send a video using your HTC One M9.

Share Picture from Gallery - HTC One M9

Here's how to share a saved picture from your HTC One M9.

Share Video from Gallery - HTC One M9

Here's how to share a saved video from your HTC One M9.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - HTC One M9

Here's how to take and share a picture from your HTC One M9.

View Device Screen on TV - HTC One M9

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your HTC One M9.

View Pictures / Videos - HTC One M9

Here's how to view pictures and/or videos on your HTC One M9.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - HTC One M9

Here's how to use your HTC One M9 as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - HTC One M9

Here's how to facilitate a connection between your HTC One M9 and a computer with the Android SDK.

Contacts

Add a Contact - HTC One M9

Here's how to add a contact to your HTC One M9.

Caller ID Image - HTC One M9

Here's how to set or change the image for a saved contact on your HTC One M9.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - HTC One M9

Here's how to configure how you want your contacts to display on your M9.

Delete a Contact - HTC One M9

Here's how to remove a contact from your HTC One M9.

Edit a Contact - HTC One M9

Here's how to edit a contact on your HTC One M9.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

HTC One® M9 Simulator: Adding a Contact

Learn how to add a new contact to your HTC One m9.

HTC One® M9 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your HTC One m9.

HTC One® M9 Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your HTC One m9.

HTC One® M9 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your HTC One m9 without looking at it.

HTC One® M9 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your HTC One m9.

HTC One® M9 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your HTC One m9.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Send Contact via Bluetooth® - HTC One M9

Here's how to send a contact on your HTC One M9 via Bluetooth.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

View Contact Sync Source - HTC One M9

Here's how to view where a phonebook contact on your HTC One M9 was imported from.

Data

Allow / Deny Data Roaming - HTC One M9

Here's how to check settings if you can't connect to the internet or send/receive messages on your One M9.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Manage Data Usage - HTC One M9

Here's how to change the data usage cycle and set data warnings and / or limits on your HTC One M9.

Turn Data On / Off - HTC One M9

To turn the mobile data for your HTC One M9 on or off, follow these steps.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - HTC One M9

Here's how to view / restrict the amount of data an app on your HTC One M9 uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Check for Water Damage - HTC

Here's how to check your HTC device for water damage.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - HTC One M9

Here's how to view the device ID (IMEI) for your HTC One M9.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View MAC Address - HTC One M9

Here's how to view the Wi-Fi MAC address for your HTC One M9.

View Phone Number - HTC One® M9

Here's how to view the phone number for your HTC One M9.

Device Settings

Adjust Account Sync Settings - HTC One M9

If you're not receiving email and app notifications, here's how to change sync settings.

Adjust Display / Brightness Settings - HTC One M9

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your HTC One M9.

BoomSound Settings - HTC One M9

Here's how to manage BoomSound settings on your HTC One M9.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

HTC One® M9 Simulator: Accessing Settings

Explore how to access settings on your HTC One m9 to change alert sounds, turn off GPS and more.

HTC One® M9 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your HTC One m9 by adjusting the screen timeout.

HTC One® M9 Simulator: Setting to Silent

Explore ways to mute your HTC One m9.

HTC One® M9 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your HTC One m9 to Airplane mode.

Peel Smart Remote - HTC One M9

Here's how to set up the Peel Smart Remote app to use your HTC One M9 as a remote control for your TV.

Set Date and Time - HTC One M9

If your HTC One M9 shows the incorrect date and/or time, view this info to correct it.

Set Up Printing - HTC One M9

Here's how to set up and add a printer to your HTC One M9.

Touch Screen Settings - HTC One M9

Here's how to access touch screen settings for your HTC One M9.

Turn Automatic App Restore On / Off - HTC One M9

Here's info on backing up and restoring app data on your HTC One M9.

Turn Phone Storage Encryption On / Off - HTC One M9

Here's how to turn phone storage encryption on or off for your HTC One M9.

Turn Screen Rotation On / Off - HTC One M9

If the display on your HTC One M9 doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal Email Account - HTC One M9

Here's how to add a personal email account to your HTC One M9.

Add an Existing Google™ Account - HTC One M9

Here's how to add your existing Google account to your HTC One M9.

Compose and Send Email Message - HTC One M9

Here's how to create and send an email message from your HTC One M9.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - HTC One M9

Here's how to create a new Google (Gmail) account for your HTC One M9.

Delete Email Messages - HTC One M9

Here's how delete email messages from your HTC One M9.

Email Account Common Settings - HTC One M9

Here's info on common personal email settings (e.g., account name, etc.) for your HTC One M9.

Email Account Notification Settings - HTC One M9

If you're not getting notifications for the personal email on your HTC One M9, view this info.

Email Account Password and Server Settings - HTC One M9

To update the personal email password/server settings for your HTC One M9, view this info.

Email Account Signature Settings - HTC One M9

To enter or edit the personal email signature on your HTC One M9, view this info.

Email Account Sync Frequency Settings - HTC One M9

To adjust the personal email sync frequency settings on your HTC One M9, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

HTC One® M9 Simulator: Setting Up Corporate Email

Learn how to access your work email on your HTC One m9.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - HTC One M9

Here's how to update the work email settings for your HTC One M9.

Perform a Gmail™ Sync - HTC One M9

Here's how to sync Google email, contacts, calendar, etc. on your HTC One M9.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange ActiveSync®) - HTC One M9

Removing then re-adding a work email account on your HTC One M9 often fixes email issues.

Remove Gmail™ Account - HTC One M9

Removing then re-adding a Gmail account on your HTC One M9 often fixes email issues.

Remove a Personal Email Account - HTC One M9

Here's how to remove an email account on your HTC One M9.

Set Up Corporate Email (Exchange ActiveSync®) - HTC One M9

Here's how to add a work email account to your HTC One M9.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

View and Reply to an Email Message - HTC One M9

Here's how to view and reply to an email message from your HTC One M9.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - HTC One M9

Here's how to turn GPS location for your HTC One M9 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google™ Backup and Restore - HTC One M9

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your HTC One M9.

Home Screen

Access Notification Panel - HTC One M9

Here's how to access the notification panel on your HTC One M9.

Add Folders to Home Screen - HTC One M9

Here's how to add folders to a Home screen on your HTC One M9.

Add Shortcuts to Home Screen - HTC One M9

Here's how to add a shortcut to a Home screen on your HTC One M9.

Add Widgets to Home Screen - HTC One M9

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your HTC One M9.

HTC One® M9 Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your HTC One m9 to help organize your apps.

HTC One® M9 Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your HTC One m9 for quick access to them.

HTC One® M9 Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to add a shortcutto the Lock screen of your HTC One M9.

HTC One® M9 Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your HTC One M9.

HTC One® M9 Simulator: Adjusting Widgets and Apps on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your HTC One m9.

HTC One® M9 Simulator: Removing Widgets and Apps from the Home Screen

Discover how to remove widgets and apps from the Home screen of your HTC One m9.

Remove Items from Home Screen - HTC One M9

Here's how to delete items such as shortcuts, widgets, and folders from the Home screen of your HTC One M9.

Rename Home Screen Folder - HTC One M9

Here's how to edit a folder name on your HTC One M9.

View / Manage Home Screen Panels - HTC One M9

Here's how to view / add / remove panels and set a default Home screen panel for your HTC One M9.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - HTC One® M9

To change the Mobile Hotspot password on your HTC M9, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - HTC One M9

Here's how to change the settings if you're having issues connecting your HTC One M9 to Mobile Hotspot.

Manage Mobile / Wi-Fi Hotspot Settings - HTC One M9

Here's how to configure Mobile Hotspot settings (e.g., password, allowed users, etc.), for your HTC One M9.

Turn Mobile / Wi-Fi Hotspot On / Off - HTC One M9

Here's how to turn the Mobile Hotspot feature for your HTC One M9on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - HTC One M9

Here's how to add a virtual private network (VPN) to your HTC One M9.

Change the Browser Start / Home Page - HTC One M9

Here's how to change the Home page in Chrome on your HTC One M9.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

HTC One® M9 Simulator: Bookmarking a Website

Learn how to bookmark a website on your HTC One m9, so it's easy to find later.

HTC One® M9 Simulator: Navigating to a Website

Discover how to find a website using your HTC One m9.

HTC One® M9 Simulator: Searching the Web by Voice

Discover how to search the web using your voice with your HTC One m9.

HTC One® M9 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your HTC One m9.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

HTC One® M9 Simulator: Changing the Language

Discover how to change the language settings on your HTC One m9.

Language Selection - HTC One M9

Here's how to change the language on your M9.

Lock, Unlock, Password & Security

HTC One® M9 Simulator: Setting Screen Security

A visual guide for setting screen security on your HTC One m9 to help protect your private information.

HTC One® M9 Simulator: Unlocking the Screen

Learn how to unlock the screen on your HTC One m9.

Manage Screen Lock Settings - HTC One M9

Here's how to configure the screen lock settings for your HTC One M9.

Set Lock Screen Notifications - HTC One M9

Here's how to manage how notifications appear on your HTC One M9 when the screen is locked.

Set Up Face Recognition - HTC One M9

Here's how to set up your facial recognition to unlock the screen on your HTC One M9.

Set Up Face Recognition - The all new HTC One® (M8)

Here's how to set up facial recognition to unlock the screen on your HTC M8.

Set Up Screen Lock - HTC One M9

Here's how to set up a screen lock option (password, pattern, etc.) for your HTC One M9.

Smart Lock - HTC One M9

Here's how to turn on and customize the Smart Lock setting on your HTC One M9.

Turn Off Screen Lock - HTC One M9

Here's how to turn off the screen lock setting on your HTC One M9.

Turn Phone Storage Encryption On / Off - HTC One M9

Here's how to turn phone storage encryption on or off for your HTC One M9.

Unlock Screen - HTC One M9

To unlock the screen on your HTC One M9, check out this info.

Memory/Storage

Check Device Storage - HTC One M9

To free up space if your device runs slow, crashes/resets, apps freeze, or you can't save media.

Export Contacts to SD / Memory Card - HTC One M9

Here's how to export contacts to an SD / memory card in your HTC One M9.

Format SD / Memory Card - HTC One M9

Here's how to erase all data on the SD / memory card of your HTC One M9.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - HTC One M9

Here's how to import contacts from an SD / memory card to your HTC One M9.

Insert or Remove SD / Memory Card - HTC One M9

Here's how to insert or remove an SD / memory card for your HTC One M9.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Move Files from Internal Storage to SD / Memory Card - HTC One M9

Here's how to move your files to your SD / Memory Card on your M9.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

HTC One® M9 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your HTC One m9 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music Files from Device - HTC One M9

Here's how to transfer music files from your HTC One M9 to a computer.

Move Music Files to Device - HTC One M9

Here's how to transfer music files from a computer to your HTC One M9.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Access Notification Panel - HTC One M9

Here's how to access the notification panel on your HTC One M9.

Add Shortcuts to Home Screen - HTC One M9

Here's how to add a shortcut to a Home screen on your HTC One M9.

Add Widgets to Home Screen - HTC One M9

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your HTC One M9.

HTC One® M9 Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your HTC One m9.

HTC One® M9 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your HTC One m9.

HTC One® M9 Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your HTC One m9.

Remove Items from Home Screen - HTC One M9

Here's how to delete items such as shortcuts, widgets, and folders from the Home screen of your HTC One M9.

Rename Home Screen Folder - HTC One M9

Here's how to edit a folder name on your HTC One M9.

View / Manage Home Screen Panels - HTC One M9

Here's how to view / add / remove panels and set a default Home screen panel for your HTC One M9.

Near Field Communication (NFC)

HTC One® M9 Simulator: Using Near Field Communication and Android Beam™

Learn how to use NFC and Android Beam on your HTC One m9 to wirelessly transmit information to other compatible devices.

Tap & Pay - HTC One M9

Here's how to use the 'Tap & pay' service with your HTC One M9.

Transfer Data via Android Beam - HTC One M9

To wirelessly transfer data from your HTC One® M9 to another NFC-capable device, view this info.

Turn Android Beam On / Off - HTC One M9

Here's how to enable Android Beam and transfer files from your HTC One M9 to other NFC-capable devices.

Turn NFC On / Off - HTC One M9

Here's how to turn NFC on or off so compatible apps can transfer files from your HTC One M9.

Operating System & Software

Check for Updates - HTC Sense Input

If your word prediction isn't working or disabled, you're experiencing low accuracy on word prediction on the HTC Sense Input keyboard, or autocorrect is recommending wrong words or not replacing incorrect words, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

Factory Data Reset (Powered Off) - HTC One M9

If your HTC One M9 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Factory Data Reset (Powered On) - HTC One M9

If your HTC One M9 has a frozen screen, calling, app, audio or syncing issues, here's how to factory reset it.

HTC One M9 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

HTC Sense Input Settings

Here's how to adjust the HTC Sense input settings (e.g., vibration feedback, word prediction, etc.) on your HTC smartphone.

Install Device Software Update - HTC One M9

To check for or to install software updates on your HTC One M9, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade Assistant (HTC) - Repair Assistant

Here's how to repair the software on your HTC device if the software update failed.

Software Upgrade Assistant (HTC) - Software Update

Here's how to upgrade software on your HTC device if the software update failed.

View Software Version - HTC One M9

To view the software version your HTC One M9 is running, check out this info.

SIM Card

HTC One® M9 Simulator: Inserting a Nano SIM Card

Discover how to put a nano SIM card into your HTC One m9.

HTC One® M9 Simulator: Inserting a microSD Card

Discover how to put a microSD card into your HTC One M9 to add memory for photos, videos, music, documents and more.

HTC One® M9 Simulator: Removing a Nano SIM Card

Learn how to take a nano SIM card out of your HTC One m9.

HTC One® M9 Simulator: Removing a microSD Card

Learn how to take a microSD card out of your HTC One M9.

Insert / Remove SIM Card - HTC One M9

Here's how to properly insert or remove a SIM card for your HTC One M9.

Modify SIM PIN - HTC One M9

Here's how to change the SIM card lock code on your HTC One M9.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - HTC One M9

Here's how to turn the SIM card lock code for your HTC One M9 on or off.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - HTC One M9

Here's how to view the SIM card number associated with your HTC One M9.

Social Networking

HTC One® M9 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your HTC One m9.

HTC One® M9 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your HTC One m9 to help protect your account.

HTC One® M9 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your HTC One m9.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

BoomSound Settings - HTC One M9

Here's how to manage BoomSound settings on your HTC One M9.

Enable / Disable Heads Up Notification - HTC One M9

Here's how to enable a heads up notification on your HTC One M9.

Manage Alerts / Notifications - HTC One M9

Here's how to change notification sounds for incoming calls or messages on your One M9.

Record and Play File - Voice Recorder - HTC One M9

Here's how to record and play a sound file on your One M9.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Save a Ringtone - HTC One M9

Here's how to save an audio file as a ringtone on your HTC One M9.

Set Ringtones - HTC One M9

Here's how to select or change ringtones on your HTC One M9.

Use Speakerphone - HTC One M9

To utilize the speakerphone functionality on your HTC One M9 , view this info.

Vibrate Mode - HTC One M9

Here's how to change the vibrate settings on your M9.

Volume Controls - HTC One M9

Here's how to adjust the volume if your One M9 doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

View Pictures / Videos - HTC One M9

Here's how to view pictures and/or videos on your HTC One M9.

Text & Multimedia Messaging

Auto Receive Messages - HTC One M9

Here's how to check settings on your HTC One M9 if you're not receiving your picture / video messages.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - HTC One M9

Here's how to create and send a text message on your HTC One M9

Delete Messages - HTC One M9

Here's how to delete text messages from your HTC One M9 via the Messages app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - HTC One M9

Here's how to set the default messaging app on your HTC One M9.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Notification Settings - HTC One M9

Here's how to turn text message notifications for your HTC One M9 on or off via the Messages app.

Text Message Signature - HTC One M9

To add, remove or edit the text message signature on your HTC One M9, view this info.

Turn Message Delivery Confirmation Setting On / Off - HTC One M9

Here's how to receive delivery confirmation for messages sent from your HTC One M9.

Turn Premium SMS Permissions On / Off - HTC One M9

Here's how to change permissions to allow or block sending premium texts from your HTC One M9.

View Text Messages - HTC One M9

Here's how to view text messages via the Messages app on your HTC One M9.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Cut, Copy and Paste Text - HTC One M9

Here's how to cut, copy and paste text on your HTC One M9.

HTC One® M9 Simulator: Adding Graphics to a Scribble

Learn how to add graphics to a Scribble note on your HTC One m9.

HTC One® M9 Simulator: Adding Text to a Scribble

Learn how to add a text box to a Scribble on your HTC One m9.

HTC One® M9 Simulator: Adding a Photo to a Scribble

Discover how to add a photo to a Scribble note on your HTC One m9.

HTC One® M9 Simulator: Choosing a Pen Style

Discover how to choose a pen style, like a large or fine tip, in Scribble on your HTC One m9.

HTC One® M9 Simulator: Converting Handwriting to Text

A visual guide for how to convert handwriting to text on your HTC One m9.

HTC One® M9 Simulator: Creating Custom Blinkfeed Topics

Discover how to create custom BlinkFeed topics on your HTC One m9.

HTC One® M9 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your HTC One m9.

HTC One® M9 Simulator: Opening Scribble

Learn how to open Scribble on your HTC One m9.

HTC One® M9 Simulator: Reading Blinkfeed Later

An interactive guide for how to save BlinkFeed content to reading later on your HTC One m9.

HTC One® M9 Simulator: Removing Blinkfeed from the Home Screen

Learn how to remove BlinkFeed from the Home screen on your HTC One m9.

HTC One® M9 Simulator: Searching for Blinkfeed Content

Discover how to search HTC BlinkFeed for content that can be added to the BlinkFeed stream on your HTC One m9.

HTC One® M9 Simulator: Using the Smart Launcher

Discover how to customize your home screen based on your location with your HTC One m9.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - HTC One M9

To change the TTY settings on your HTC One M9, check out this info.

Turn Assisted Dialing On / Off - HTC Smartphones

Here's how to check dial settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

HTC One® M9 Simulator: Changing the Theme

Discover how to change the device theme on your HTC One m9.

HTC One® M9 Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your HTC One m9.

Set Wallpaper - HTC One M9

Here's how to set the Home screen image on your HTC One M9.

Wi-Fi & Network

Access Wi-Fi Direct - HTC One M9

Here's how to use Wi-Fi Direct so you can easily connect your HTC One M9 with other Wi-Fi capable devices.

Add a Wi-Fi Network - HTC One M9

Here's how to add an available Wi-Fi network to your HTC One M9.

Auto Switch Between Wi-Fi & Mobile Data Networks - HTC One M9

To allow your HTC One M9 to auto switch between Wi-Fi and mobile data, view this.

HTC One® M9 Simulator: Connecting to a Wi-Fi Network

Learn how to use your HTC One m9 to connect to a Wi-Fi network, so you can access the Internet without using data.

Manually Add a Wi-Fi Network - HTC One M9

View this info if the Wi-Fi network you want to add to your HTC One M9 doesn't display.

Network Mode Settings - HTC One M9

View this info on network mode settings if you're having issues with voice / data services on your HTC One M9.

Remove Wi-Fi Connection - HTC One M9

To remove a saved Wi-Fi network from your HTC One M9, view this info.

Reset Network Settings - HTC One M9

Here's how to reset settings if your HTC One M9 can't connect to data or send / receive messages.

Turn Wi-Fi On / Off - HTC One M9

Here's how to turn Wi-Fi for your HTC One M9 on or off.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.