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Palm - Support Overview

Find device-specific support and online tools for your Palm (connected device).
Activate and setup
Learn how to activate and set up your Palm.

Interactive simulator
The interactive simulator provides step-by-step instructions for how to use your device.

Troubleshoot Palm
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Palm - Activate / Set Up Device

Here's how to activate and setup your Palm.

Palm - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Palm.

Palm - Adjust Account Sync Settings

Here's how to check sync settings if your Palm isn't receiving email and app notifications.

Palm - Create a New Google Account

Here's how to create a new Google (Gmail) account for your Palm.

Palm - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Palm on or off.

Palm Quick Reference Guide (PDF)

This Quick Reference Guides provides you with the basics you need to start using your Palm.

Palm User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Video: Palm Text and Call Syncing on iPhone
(length: 2:47)
Your Palm can send and receive calls and text messages using the same phone number you use on your primary device. Watch this video to learn how to sync your Palm and an iPhone.
Length: 2:47

Back Up & Transfer Content

Palm - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Palm and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Palm FAQs

Learn about the Palm companion device that syncs with your primary mobile phone, so you can receive all your texts, phone calls and notifications, even when you leave your primary phone behind.

Palm Simulator: Charging Your Phone

Learn how to charge your Palm.

Palm Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Palm.

Palm Simulator: Getting to Know the Back of Your Phone

Discover more about the back of your Palm.

Palm Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Palm.

Battery & Power

Palm - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Palm.

Palm - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Palm.

Palm - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Palm.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Palm)

Battery optimization helps conserve battery power on your Palm device and is turned on by default.

Bluetooth

Palm - Send Contact via Bluetooth®

Here's how to send a contact on your Palm via Bluetooth.

Palm - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Palm on or off and make it visible to other devices for pairing.

Palm Simulator: Pairing with a Bluetooth® Device

See how to pair your Palm with your Bluetooth device.

Calling & Dialing

Palm - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Palm.

Palm - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Palm.

Palm - Call a Number

Here's how to call a number from your Palm.

Palm - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Palm and your dialpad entries aren't recognized, view this info.

Palm - Place a Conference Call

Here's how to place a conference call from your Palm.

Palm - Redial

Here's how to redial a number using your Palm.

Palm - View / Delete Call History

Here's how to view or clear the call history from your Palm.

Palm Simulator: Activating Wi-Fi calling

Discover how to activate wifi calling with your Palm.

Palm Simulator: Calling a Contact

An interactive guide on how to call a contact using your Palm.

Palm Simulator: Calling a New Number

Discover how to use your Palm to call a new number.

Palm Simulator: Ignoring a Call and Replying with a Text

Discover how to ignore a call and reply with a text on your Palm.

Palm Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Palm.

Palm Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Palm.

Palm Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Palm.

Palm Simulator: Using speakerphone

Discover how to use the speakerphone on your Palm.

Palm Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Palm.

Video: Palm Text and Call Syncing on Android
(length: 2:24)
Your Palm can send and receive calls and text messages using the same phone number you use on your primary device. Watch this video to learn how to sync your Palm and another Android device.
Length: 2:24

Camera, Photos & Videos

Palm - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Palm.

Palm - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Palm and a computer.

Palm - Record and Share a Video

Here's how to record and share a video on your Palm.

Palm - Share Picture from Gallery

Here's how to share pictures from the photo gallery on your Palm.

Palm - Share Video from Gallery

Here's how to share a video from the gallery on your Palm.

Palm - Take and Share a Picture

Here's how to send a picture from the photo gallery on your Palm.

Palm - View Pictures / Videos

Here's how view pictures or videos on your Palm.

Palm Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Palm.

Palm Simulator: Adjusting your display size

Learn how to adjust display size on your Palm.

Palm Simulator: Adjusting your font size

A visual guide for adjusting font size using your Palm.

Palm Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Palm.

Palm Simulator: Changing the File Size of Pictures and Videos

An interactive guide on how to take a selfie with your Palm.

Palm Simulator: Recording a Video

Learn how to record a video using your Palm.

Palm Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Palm.

Palm Simulator: Taking a Picture

Discover how to take a photo using your Palm.

Palm Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Palm.

Palm Simulator: Taking a picture while recording a video

See how to take a picture while recording video on your Palm.

Palm Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Palm.

Palm Simulator: Using TalkBack

An interactive guide on how to use talkback with your Palm.

Palm Simulator: Using screen magnification

Learn how to use screen magnification on your Palm.

Palm Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Palm.

Computer/PC Connectivity

Palm - USB Debugging Mode

Here's how to facilitate a connection between your Palm and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Palm - Send Contact via Bluetooth®

Here's how to send a contact on your Palm via Bluetooth.

Palm - Add a Contact

Here's how to add contacts on your Palm.

Palm - Contact Display Options

Here's how to configure how you want your contacts to display on your Palm.

Palm - Delete a Contact

Here's how to delete a contact from your Palm.

Palm - Edit a Contact

Here's how to edit a saved contact on your Palm.

Palm - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Palm.

Palm - View Contact Sync Source

Here's how to view where a phonebook contact on your Palm was imported from.

Palm Simulator: Adding a Contact

Learn how to add a new contact to your Palm.

Palm Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Palm.

Palm Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Palm.

Palm Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Palm without looking at it.

Palm Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Palm.

Palm Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Palm.

Data

Palm - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Palm.

Palm - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Palm.

Palm - Turn Data On / Off

Here's how to turn the mobile data for your Palm on or off.

Date & Time

Palm - Set Date and Time

If your Palm shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Palm - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (IMEI) for your Palm.

Palm - View MAC Address

Here's how to view the MAC (Wi-Fi) address on your Palm.

Palm - View Phone Number

Here's how view the phone number associated with your Palm.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Palm - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, Ambient display, etc.) for your Palm.

Palm - Manage Do Not Disturb Settings

If your Palm isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Palm - Reset All Settings

If your Palm crashes, resets or runs slow, or apps freeze or reset the device, view this.

Palm - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Palm, view this info.

Palm - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your Palm if it's reversed.

Palm - Turn Screen Rotation On / Off

If the display on your Palm doesn't flip or rotate, here's how to fix it.

Palm Simulator: Accessing Settings

Explore how to access settings on your Palm to change alert sounds, turn off GPS and more.

Palm Simulator: Adding an Account

Explore how to add an account on your Palm.

Palm Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Palm by adjusting the screen timeout.

Palm Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Palm.

Palm Simulator: Changing the Ringtone

Learn how to change the ringtone on your Palm.

Palm Simulator: Configuring Location Settings

Learn how to manage location settings on your Palm.

Palm Simulator: Managing Data Usage

Discover how to manage data usage on your Palm.

Palm Simulator: Reducing Data Usage by Turning on Data Saver

Find out how to manage data usage with data saver on your Palm.

Palm Simulator: Removing an Account

Explore how to remove an account on your Palm.

Palm Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Palm to Airplane mode.

Palm Simulator: Turning on Life Mode

Learn how to turn on life mode for your Palm.

Palm Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Palm's battery life for the most important functions.

Email/Gmail

Palm - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Palm.

Palm - Compose and Send Email Message

Here's how to compose and send an email message from your Palm.

Palm - Delete Email Messages

Here's how to delete email messages from your Palm.

Palm - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Palm.

Palm - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Palm.

Palm - Email Account Notification Settings

If you're not getting notifications for the personal email on your Palm, view this info.

Palm - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Palm.

Palm - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Palm.

Palm - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Palm.

Palm - Manage Corporate Email Settings

Here's info on updating work email settings for your Palm.

Palm - Perform a Gmail Sync

Here's how to turn Gmail sync settings (email, contacts, calendar, etc.) for your Palm on / off.

Palm - Remove Gmail Account

Here's how to remove a Gmail account from your Palm.

Palm - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Palm.

Palm - View and Reply to an Email Message

Here's how to view and reply to an email message from your Palm.

Palm Simulator: Forwarding an Email

Learn how to forward an email on your Palm.

Palm Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Palm.

Palm Simulator: Replying to an Email

Discover how to reply to an email on your Palm.

Palm Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Palm.

Palm Simulator: Sending an Email to a Group

See how to send a group email on your Palm.

Palm Simulator: Setting Up Corporate Email

Learn how to access your work email on your Palm.

Palm Simulator: Setting Up Personal Email

See how to access your existing email account on your Palm.

Palm Simulator: Switching Between Email Accounts

See how to access different email accounts on your Palm.

GPS & Location Based Services

Palm - Turn GPS Location On / Off

Here's how to turn GPS location for your Palm on or off.

Gestures & Motions

Video: Palm Gesture Pad
(length: 1:09)
Palm's gesture pad allows you to access apps, actions and settings with a swipe of the finger. Watch this video to see how.
Length: 1:09

Google Backup & restore

Palm - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Palm.

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Palm - Customize Your Home Screen

Here's how to add / remove Home screen items (apps, folders, etc.) on your Palm.

Palm Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Palm to help organize your apps.

Palm Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Palm.

Instructions & User Guides

Video: Palm Google Assistant and Voice Search
(length: 1:07)
Using Google assistant and Voice Search is one way for you to quickly navigate your Palm. See how it works!
Length: 1:07

Video: Palm Life Mode
(length: 2:21)
Life Mode minimizes distractions from the apps on your device, and saves battery life. It silences incoming calls and notifications when the screen is off. Watch this video to see how it works and how to set it up.
Length: 2:21

Internet & Web Browser

Palm - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page on your Palm.

Palm Simulator: Bookmarking a Website

Learn how to bookmark a website on your Palm, so it's easy to find later.

Palm Simulator: Navigating to a Website

Discover how to find a website using your Palm.

Palm Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Palm.

Palm Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Palm.

Keyboard

Video: Palm - Using the Fleksy Keyboard
(length: 1:42)
Palm uses the Fleksy keyboard to make it easier to enter text, numbers, symbols and emojis. This video goes over how it works.
Length: 1:42

Language

Palm - Language Selection

Here's how to change the language used on your Palm.

Palm Simulator: Changing the Language

Discover how to change the language settings on your Palm.

Lock, Unlock, Password & Security

Palm - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Palm.

Palm - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Palm.

Palm - Set Up Face Recognition

Here's how to set up face recognition scan to access your Palm.

Palm - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Palm.

Palm - Unlock Screen

Here's how to unlock the screen for your Palm.

Palm Simulator: Setting Screen Security

A visual guide for setting screen security on your Palm to help protect your private information.

Palm Simulator: Unlocking the Screen

See how to unlock the screen on your Palm.

Memory/Storage

Palm - Check Device Storage

Here's how to check available space if your Palm runs slowly / crashes, apps freeze or you can't save media.

Navigating & Multitasking

Palm Simulator: Hiding the navigation bar

See how to hide the navigation bar on your Palm.

Palm Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Palm.

Palm Simulator: Using Navtap gestures

Learn how to use the navtap gestures on your Palm.

Palm Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Palm.

Video: Palm Action Menus
(length: 0:48)
Palm's action menu makes accessing the most used actions simple. This video shows you how to get started.
Length: 0:48

Operating System & Software

Palm - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Palm if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Palm - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Palm if the screen freezes or call, app, audio or sync issues occur.

Palm - Install Device Software Updates

Here's how to check for and install software updates on your Palm.

Palm - View Software Version

Here's how to view the software version your Palm is running.

Palm Palm Software Update

Get instructions on downloading the latest software update for performance improvements to your Palm, including current Android security patches.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

SIM Card

Palm - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Palm or turn it on or off.

Palm - View SIM Card Number

Here's how to view the SIM card number associated with your Palm.

Palm Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Palm.

Sounds, Volume & Audio

Palm - Save a Ringtone

Here's how to save an audio file from the Messages+ app as a ringtone on your Palm.

Palm - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Palm.

Palm - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Palm.

Palm - Vibrate Mode

Here's how to activate vibrate mode on your Palm.

Palm - Volume Controls

Here's how to adjust the volume if your Palm doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Palm - View Signal Strength

Here's how to view signal strength for your Palm.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Palm - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Palm.

Palm - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Palm.

Tips, Tricks & Shortcuts

Palm - Capture a Screenshot

Here's how to capture a screenshot from your Palm.

Palm - Set Up Printing

Here's how to set up printing from your Palm.

Palm Simulator: Planning Your Day

Discover how to do plan your day with your Palm.

Palm Simulator: Searching Your Photos

Discover how to do a photo search using Google on your Palm.

Palm Simulator: Searching Your Screen

Discover how to do a screen search using Google on your Palm.

Palm Simulator: Setting Up Google Assistant™

See how to use set up Google Assistant on your Palm.

Palm Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email on your Palm.

Palm Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your Palm.

Visual & Hearing Accessibility

Palm - TTY Settings

Here's how to change the TTY settings on your Palm.

Turn Assisted Dialing On / Off - Palm Smartphones

Here's how to turn assisted dialing for your Palm device on or off.

Wallpapers/Theme

Palm Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Palm.

Wi-Fi & Network

Palm - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Palm with other Wi-Fi capable devices.

Palm - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Palm.

Palm - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Palm.

Palm - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Palm to auto switch between Wi-Fi and mobile data.

Palm - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Palm.

Palm - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Palm.

Palm - Reset Network Settings

If you can't connect to the internet or send or receive email and messages on your Palm, view this info.

Palm - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve the indoor call quality for your Palm.

Palm - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Plam on or off.

Palm Simulator: Connecting to a Wi-Fi Network

Learn how to use your Palm to connect to a Wi-Fi network, so you can access the internet without using data.