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Palm - Support Overview

Find device-specific support and online tools for your Palm (connected device).
Troubleshoot Palm
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Palm - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Palm.

Palm - Create a New Google Account

Here's how to create a new Google (Gmail) account for your Palm.

Palm - Activate / Set Up Device

Here's how to activate and setup your Palm.

Palm - Adjust Account Sync Settings

Here's how to check sync settings if your Palm isn't receiving email and app notifications.

Palm - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Palm device on or off.

Palm Quick Reference Guide (PDF)

This Quick Reference Guides provides you with the basics you need to start using your Palm.

Palm User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Video: Palm Text and Call Syncing on iPhone
(length: 2:47)
Your Palm can send and receive calls and text messages using the same phone number you use on your primary device. Watch this video to learn how to sync your Palm and an iPhone.
Length: 2:47

Back Up & Transfer Content

Palm - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Palm and a computer.

Battery & Power

Palm - Turn Power Saver On / Off

Here's how to turn 'Battery / Power saver / Power mode/ Power saving mode' on or off to help manage battery performance for your Palm.

Palm - View / Extend Battery Life

Here's how to extend battery life, view charging status, view remaining battery charge and determine what uses the most power on your Palm device.

Palm - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Palm.

Turn Battery Optimization On / Off - Android 6.x and higher (Palm)

Battery optimization helps conserve battery power on your Palm device and is turned on by default.

Bluetooth

Palm - Send Contact via Bluetooth

Here's how to send a contact on your Palm via Bluetooth.

Palm - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Palm on or off and make it visible to other devices for pairing.

Calling & Dialing

Palm - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Palm.

Palm - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Palm.

Palm - Call a Number

Here's how to call a number from your Palm.

Palm - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Palm and your dialpad entries aren't recognized, view this info.

Palm - Place a Conference Call

Here's how to place a conference call from your Palm.

Palm - Redial

Here's how to manually redial a number previously called from your Palm.

Palm - View / Delete Call History

Here's how to view or clear the call history from your Palm.

Video: Palm Text and Call Syncing on Android
(length: 2:24)
Your Palm can send and receive calls and text messages using the same phone number you use on your primary device. Watch this video to learn how to sync your Palm and another Android device.
Length: 2:24

Camera, Photos & Videos

Palm - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Palm.

Palm - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Palm and a computer.

Palm - Record and Share a Video

Here's how to record and share a video on your Palm.

Palm - Share Picture from Gallery

Here's how to share a saved picture from your Device Palm.

Palm - Share Video from Gallery

Here's how to share a video from the gallery on your Palm.

Palm - Take and Share a Picture

Here's how to take a picture and share a picture on your Palm device.

Palm - View Pictures / Videos

Here is how to view pictures or videos on your Palm device.

Computer/PC Connectivity

Palm - USB Debugging Mode

Here's how to turn on USB debugging mode on your Palm device.

Contacts

Palm - Add a Contact

Here's how to add contacts on your Palm.

Palm - Contact Display Options

Here's how to configure how you want your contacts to display on your Palm.

Palm - Delete a Contact

Here's how to delete a contact from your Palm.

Palm - Edit a Contact

Here's how to edit a saved contact on your Palm.

Palm - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Palm.

Palm - Send Contact via Bluetooth

Here's how to send a contact on your Palm via Bluetooth.

Palm - View Contact Sync Source

Here's how to view where a phonebook contact on your Palm was imported from.

Data

Palm - Allow / Deny Data Roaming

Here's how to turn data roaming for your Palm on or off.

Palm - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Palm.

Palm - Turn Data On / Off

Here's how to turn the mobile data for your Palm on or off.

Date & Time

Palm - Set Date and Time

If your Palm shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Palm - View Device ID (ESN / IMEI / MEID)

Here's how to view device information (ESN, IMEI, MEID) on your Palm device.

Palm - View MAC Address

Here's how to view the Wi-Fi MAC address for your Palm.

Palm - View Phone Number

Here's how view the phone number associated with your Palm.

Device Settings

Palm - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, Ambient display, etc.) for your Palm.

Palm - Manage Do Not Disturb Settings

If your Palm isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Palm - Reset All Settings

If your Palm crashes, resets or runs slow, or apps freeze or reset the device, view this.

Palm - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Palm, view this info.

Palm - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Palm.

Palm - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Palm doesn't rotate or flip.

Email/Gmail

Palm - Remove Gmail Account

Here's how to remove a Gmail account from your Palm.

Palm - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Palm.

Palm - Compose and Send Email Message

Here's how to compose and send an email message from your Palm.

Palm - Delete Email Messages

Here's how to delete email messages from your Palm.

Palm - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Palm.

Palm - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Palm.

Palm - Email Account Notification Settings

If you're not getting notifications for the personal email on your Palm, view this info.

Palm - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Palm.

Palm - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Palm.

Palm - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Palm.

Palm - Manage Corporate Email Settings

Here's info on updating work email settings for your Palm.

Palm - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Palm.

Palm - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Palm.

Palm - View and Reply to an Email Message

Here's how to view and reply to an email message from your Palm.

GPS & Location Based Services

Palm - Turn GPS Location On / Off

Here's how to turn GPS location for your Palm on or off.

Gestures & Motions

Video: Palm Gesture Pad
(length: 1:09)
Palm's gesture pad allows you to access apps, actions and settings with a swipe of the finger. Watch this video to see how.
Length: 1:09

Google Backup & restore

Palm - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Palm device.

Home Screen

Palm - Customize Your Home Screen

Here's how to add / remove Home screen items (apps, folders, etc.) on your Palm.

Palm - View Home Screen Panels

IF DEVICE CAN SET A DEFAULT PANEL: Here's how to view / add / remove panels and set a default Home screen panel for your Device Palm. IF DEVICE CAN'T SET A DEFAULT PANEL: Here's how to view, add and remove Home screen panels for your Device Palm.

Instructions & User Guides

Video: Palm Google Assistant and Voice Search
(length: 1:07)
Using Google assistant and Voice Search is one way for you to quickly navigate your Palm. See how it works!
Length: 1:07

Video: Palm Life Mode
(length: 2:21)
Life Mode minimizes distractions from the apps on your device, and saves battery life. It silences incoming calls and notifications when the screen is off. Watch this video to see how it works and how to set it up.
Length: 2:21

Internet & Web Browser

Palm - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page on your Palm device.

Keyboard

Video: Palm - Using the Fleksy Keyboard
(length: 1:42)
Palm uses the Fleksy keyboard to make it easier to enter text, numbers, symbols and emojis. This video goes over how it works.
Length: 1:42

Language

Palm - Language Selection

Here's how to change the language used on your Palm.

Lock, Unlock, Password & Security

Palm - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Palm.

Palm - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Palm device.

Palm - Set Up Face Recognition

Here's how to set up a facial recognition scan to access and unlock your Palm device.

Palm - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Palm.

Palm - Unlock Screen

Here's how to fix your screen / display on your Palm if it doesn't flip or rotate.

Memory/Storage

Palm - Check Device Storage

Here's how to check available space if your Palm runs slowly / crashes, apps freeze or you can't save media.

Navigating & Multitasking

Video: Palm Action Menus
(length: 0:48)
Palm's action menu makes accessing the most used actions simple. This video shows you how to get started.
Length: 0:48

Operating System & Software

Palm - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Palm if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Palm - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Palm if the screen freezes or call, app, audio or sync issues occur.

Palm - Install Device Software Updates

Here's how to check for and install software updates on your Palm.

Palm - View Software Version

Here's how to view the software version your Palm is running.

Palm Palm Software Update

Get instructions on downloading the latest software update for performance improvements to your Palm, including current Android security patches.

SIM Card

Palm - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Palm or turn it on or off.

Palm - View SIM Card Number

Here's how to view the SIM card number associated with your Palm.

Sounds, Volume & Audio

Palm - Save a Ringtone

Here's how to save an audio file from the Messages+ app as a ringtone on your Palm.

Palm - Set Ringtones / Notification Sounds

Here's how to select or change ringtones and notification sounds on your Palm device.

Palm - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Palm.

Palm - Vibrate Mode

Here's how to turn on vibrate mode for your Palm device.

Palm - Volume Controls

Here's how to adjust the volume on your Palm device.

Status Indicators/Lights

Palm - View Signal Strength

Here's how to view signal strength on your Palm.

Text & Multimedia Messaging

Palm - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Palm.

Palm - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Palm.

Tips, Tricks & Shortcuts

Palm - Capture a Screenshot

Here's how to capture a screenshot from your Palm.

Palm - Set Up Printing

Here's how to set up and add a printer to your Palm.

Visual & Hearing Accessibility

Palm - TTY Settings

Here is how to enable and disable the TTY settings on your Palm device.

Turn Assisted Dialing On / Off - Palm Smartphones

Here's how to turn assisted dialing for your Palm device on or off.

Wi-Fi & Network

Palm - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Palm with other Wi-Fi capable devices.

Palm - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Palm.

Palm - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Palm.

Palm - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Palm to auto switch between Wi-Fi and mobile data.

Palm - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Palm.

Palm - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Palm.

Palm - Reset Network Settings

If you can't connect to the internet or send or receive email and messages on your Palm, view this info.

Palm - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve the indoor call quality for your Palm.

Palm - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Plam on or off.