Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue. |
Palm Phone - Support Overview
Filter all topics below.
- Apps & Widgets
- Features
- How to Use
- Simulator
- Troubleshooting
Download and Install Samsung Gear Manager - Android®
heading
Activate Your Device FAQs
heading
Activate Your New or Certified Pre-owned Smartphone
heading
Connect Your Device Directly to the PC
heading
How to use Verizon Cloud
heading
Obtaining USB Drivers for your Wireless Device
heading
Palm Phone - Activate / Set Up Device
heading
Palm Phone - Add an Existing Google™ Account
heading
Palm Phone - Adjust Account Sync Settings
heading
Palm Phone - Create a New Google™ Account
heading
Palm Phone - Turn Android™ Device Protection On / Off
heading
Palm Quick Reference Guide (PDF)
heading
Palm User Guide (PDF)
heading
Perform Over-The-Air Activation (OTA)
heading
Prepare for an International Trip
heading
Set up Verizon Prepaid Service - Android™
heading
Smart Setup Guide
heading
Swap devices with someone on your account
heading
Top 10 Things to Do with Your New Smartphone
heading
Validate Emergency Address (E911)
heading
Video: How to Activate Your Device(length: 3:07)
heading
Video: How to Swap Phones on Your Account (length: 1:54)
heading
Video: What is Verizon Cloud?(length: 1:20)
heading
Content Transfer Center
heading
Palm Phone - Move Media Files to / from Computer
heading
Smart Setup Guide
heading
Transfer Content - Apple® iPhone® to Android™
heading
Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)
heading
Verizon Cloud - Transfer Content - Android Smartphone
heading
Video: Use the Content Transfer App to Move Content Between Devices(length: 2:58)
heading
Certified Like-New Replacement
heading
How to Clean / Disinfect Your Device
heading
Palm Simulator: Charging Your Phone
heading
Battery Issues - Battery Usage
heading
Palm Phone - Turn Power Saver On / Off
heading
Palm Phone - View / Extend Battery Life
heading
Palm Phone - View Battery Info
heading
Power & Charging Issues - Non-Removable Battery Devices
heading
Power & Charging Issues - Removable Battery Devices
heading
Power Cycle the Wireless Device
heading
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
heading
Connect your Vehicle to Bluetooth®
heading
Create a Paired Connection - Windows
heading
Delete Paired Bluetooth® Connection - Android™
heading
Palm Phone - Send Contact via Bluetooth®
heading
Palm Phone - Turn Bluetooth On / Off
heading
Palm Simulator: Pairing with a Bluetooth® Device
heading
Resolving Car Kit mode
heading
Add / Remove Spam Blocks - My Verizon Website
heading
Add a Block - Call & Message Blocking - My Verizon Website
heading
Call Waiting - Smartphone
heading
Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly
heading
Move Pictures / Videos to Device - Android™ Smartphone
heading
Palm Phone - Add / Remove Speed Dial Number
heading
Palm Phone - Block / Unblock Numbers
heading
Palm Phone - Call a Number
heading
Palm Phone - Manage DTMF Tones
heading
Palm Phone - Place a Conference Call
heading
Palm Phone - Redial
heading
Palm Phone - View / Delete Call History
heading
Palm Simulator: Activating Wi-Fi calling
heading
Palm Simulator: Calling a New Number
heading
Palm Simulator: Switching Between Calls
heading
Palm Simulator: Teaching Kids How to Call 911
heading
Palm Simulator: Viewing a Missed Call and Adding It as a Contact
heading
Remove a Block - Call & Message Blocking - My Verizon Website
heading
Verizon Wi-Fi Calling FAQs
heading
Video: Verizon Messages - HD Video Calling(length: 1:46)
heading
Wi-Fi Calling - Android™ - Determine Wi-Fi Call
heading
Access Google™ Photos - Android™
heading
Ensure Picture / Video Message does not Exceed File Size Limit
heading
Palm Phone - Common Camera Settings
heading
Palm Phone - Move Media Files to / from Computer
heading
Palm Phone - Record and Share a Video
heading
Palm Phone - Share Picture from Gallery
heading
Palm Phone - Share Video from Gallery
heading
Palm Phone - Take and Share a Picture
heading
Palm Phone - View Pictures / Videos
heading
Palm Simulator: Adjusting your display size
heading
Palm Simulator: Recording a Video
heading
Palm Simulator: Sharing Photos
heading
Palm Simulator: Taking a Selfie
heading
Palm Simulator: Taking a picture while recording a video
heading
Palm Simulator: Turning the Flash On and Off
heading
Palm Simulator: Using screen magnification
heading
Supported file types for Picture / Video Messaging
heading
Palm Phone - USB Debugging Mode
heading
Resolve Windows Device Manager Conflicts
heading
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
heading
Choose Contacts to Display on Device
heading
Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook
heading
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™
heading
Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts
heading
Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage
heading
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook
heading
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
heading
Palm Phone - Send Contact via Bluetooth®
heading
Palm Phone - Add a Contact
heading
Palm Phone - Contact Display Options
heading
Palm Phone - Delete a Contact
heading
Palm Phone - Edit a Contact
heading
Palm Phone - Link / Unlink Contacts
heading
Palm Phone - View Contact Sync Source
heading
Palm Simulator: Assigning a Picture to a Contact
heading
Palm Simulator: Creating a Group and Adding Contacts to It
heading
Palm Simulator: Sharing a Contact's Information
heading
Verizon Cloud - Android Smartphone - Back Up Contacts / Media
heading
Video: Managing Contacts Using My Verizon(length: 2:21)
heading
Video: Managing Duplicate Contacts Using Google(length: 2:45)
heading
Video: Managing Duplicate Contacts Using Your Android Device(length: 3:21)
heading
Bonus Data FAQs
heading
Conserve Data Usage - Google+
heading
Data Gifting FAQs
heading
Data Utilization FAQs
heading
Palm Phone - Allow / Deny Data Roaming
heading
Palm Phone - Manage Data Usage
heading
Palm Phone - Turn Data On / Off
heading
Palm Phone - View / Restrict Data Usage by App
heading
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
heading
Auto Date and Time - Android™
heading
Palm Phone - Set Date and Time
heading
Damaged Device Fee FAQs
heading
How to Locate ESN or MEID Serial Numbers on Phones
heading
My Verizon Website - View Device Info
heading
Palm Phone - View Device ID (ESN / IMEI / MEID)
heading
Palm Phone - View MAC Address
heading
Palm Phone - View Phone Number
heading
Understanding ESN and MEID Numbers
heading
Configure Company Name ID
heading
Disable Automatic Configuration and Proxy Server Settings
heading
Palm Phone - Manage Do Not Disturb Settings
heading
Palm Phone - Reset All Settings
heading
Palm Phone - Turn Airplane Mode On / Off
heading
Palm Phone - Turn Screen Inversion On / Off
heading
Palm Phone - Turn Screen Rotation On / Off
heading
Palm Simulator: Changing Roaming Settings for a Trip
heading
Palm Simulator: Managing Data Usage
heading
Palm Simulator: Removing an Account
heading
Palm Simulator: Setting the Phone to Silent
heading
Palm Simulator: Turning Airplane Mode On and Off
heading
Palm Simulator: Turning on Life Mode
heading
Turn TalkBack / Screen Reader On or Off - Android
heading
Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™
heading
Gmail for Android - Reply to a Message
heading
Gmail™ for Android™ - Auto Signature
heading
Gmail™ for Android™ - Compose and Send a Message
heading
Gmail™ for Android™ - Delete Messages
heading
Gmail™ for Android™ - View Messages
heading
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
heading
Leave or Remove Copies of Email Messages on the Messaging Server
heading
Palm Phone - Add a Personal / Corporate Email Account
heading
Palm Phone - Compose and Send Email Message
heading
Palm Phone - Delete Email Messages
heading
Palm Phone - Email Account Common Settings
heading
Palm Phone - Email Account Data Usage Settings
heading
Palm Phone - Email Account Notification Settings
heading
Palm Phone - Email Account Password and Server Settings
heading
Palm Phone - Email Account Signature Settings
heading
Palm Phone - Email Account Sync Frequency Settings
heading
Palm Phone - Manage Corporate Email Settings
heading
Palm Phone - Perform a Gmail™ Sync
heading
Palm Phone - Remove Gmail™ Account
heading
Palm Phone - Remove a Personal / Corporate Email Account
heading
Palm Phone - View and Reply to an Email Message
heading
Palm Simulator: Forwarding an Email
heading
Palm Simulator: Including an Email Attachment
heading
Palm Simulator: Setting Up Corporate Email
heading
Palm Simulator: Switching Between Email Accounts
heading
Recover Gmail™ Sign-in Information
heading
Standard Email Messaging Ports
heading
Update the Gmail Password - Android™
heading
Video: Troubleshooting Personal and Corporate Email(length: 3:21)
heading
Find My Device - Android™ - Remotely Locate Device
heading
Find My Device - Android™ - Remotely Lock Device
heading
Find My Device - Android™ - Remotely Ring Device
heading
How to Find Your Lost or Stolen Phone or Tablet
heading
Turn Find My Device On / Off - Android™
heading
E911 Compliance FAQs
heading
GPS Location Settings - Android™
heading
Google Maps™ - Add Layers
heading
Google Maps™ - Download an Offline Map
heading
Google Maps™ - Find Current Location
heading
Google Maps™ - Find Driving Directions
heading
Palm Phone - Turn GPS Location On / Off
heading
Google Maps™ - Gestures
heading
Palm Phone - Google™ Backup and Restore
heading
Palm Phone - Customize Your Home Screen
heading
Palm Simulator: Use Shortcuts to Unlock the Screen
heading
Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet
heading
Access Websites - Mobile Web
heading
Chrome Browser - Android - Access Websites
heading
Chrome Browser - Android - Clear Temporary Internet Files
heading
Chrome™ Browser - Android™ - Add a Browser Bookmark
heading
Chrome™ Browser - Android™ - Allow / Block Browser Cookies
heading
Chrome™ Browser - Android™ - Delete a Browser Bookmark
heading
Chrome™ Browser - Android™ - Edit a Browser Bookmark
heading
Chrome™ Browser - Android™ - Open a Browser Bookmark
heading
Chrome™ Browser - Android™ - Save Pictures from Browser
heading
Chrome™ Browser - Android™ - Turn JavaScript On / Off
heading
Disable Work Offline - Internet Browser
heading
How to Check Your Internet Connection Speed
heading
Palm Phone - Change the Browser Start / Home Page
heading
Palm Simulator: Searching the Web Using Your Voice
heading
Palm Simulator: Using Web Browser Windows
heading
Power Cycling and Launching Mobile Web Browser
heading
View Browser History - Android™
heading
Turn Voice Input On / Off - Android™
heading
Palm Phone - Language Selection
heading
Palm Simulator: Changing the Language
heading
Device Locking FAQs
heading
Palm Phone - Enable / Disable / Modify Screen Lock
heading
Palm Phone - Manage Screen Lock Settings
heading
Palm Phone - Set Up Face Recognition
heading
Palm Phone - Smart Lock
heading
Palm Phone - Unlock Screen
heading
Format SD / Memory Card via PC
heading
Insert the memory card that contained the songs from the play list
heading
Palm Phone - Check Device Storage
heading
Apple Music - My Verizon app - Opt In
heading
How to Use Apple Music FAQs
heading
Move Music to Device - Android™ Smartphone
heading
Subscribe to Apple Music - My Verizon Website
heading
Palm Simulator: Hiding the navigation bar
heading
Palm Phone - Factory Data Reset (Powered Off)
heading
Palm Phone - Factory Data Reset (Powered On)
heading
Palm Phone - Install Device Software Updates
heading
Palm Phone - View Software Version
heading
Palm Phone Software Update
heading
Protect Against Downloading Ransomware Malware - Android™
heading
Reboot the Router
heading
Remove Ransomware From the Device - Android™
heading
Palm Phone - Enable / Disable / Modify SIM PIN
heading
Palm Phone - View SIM Card Number
heading
SIM Card FAQs - Replace & activate a new card
heading
SIM Card Tips and Tricks
heading
Unblock SIM PIN - Android Smartphones / Tablets
heading
Manage Facebook® Privacy
heading
Palm Phone - Save a Ringtone
heading
Palm Phone - Set Ringtones / Notification Sounds
heading
Palm Phone - Use Speakerphone
heading
Palm Phone - Vibrate Mode
heading
Palm Phone - Volume Controls
heading
Palm Phone - View Signal Strength
heading
Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV
heading
Cancel Text Messaging Subscriptions
heading
Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device
heading
Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages
heading
Palm Phone - Cut, Copy and Paste Text
heading
Palm Phone - Turn Premium SMS Permissions On / Off
heading
Save a Picture / Video Message - Android™ Smartphone
heading
Send Picture/Video Message using Email
heading
Text Message Notification Settings - Android™
heading
Text to Landline FAQs
heading
Texting FAQs - International messaging & email to text
heading
Verizon Messages - Website - Print Text Messages
heading
Video: Verizon Messages - Basic Use (length: 1:24)
heading
Video: Verizon Messages - Getting Creative(length: 1:31)
heading
Video: Verizon Messages - On the Move(length: 2:04)
heading
Android™ - Access Menus with Long Press
heading
Palm Phone - Capture a Screenshot
heading
Palm Phone - Set Up Printing
heading
Palm Simulator: Using Your Feed
heading
Top 10 Things to Do with Your New Smartphone
heading
Accessibility Settings - Android™
heading
Configure TalkBack / Screen Reader Settings - Android
heading
Magnification Gestures / Touch Zoom - Android™
heading
Palm Phone - TTY Settings
heading
Turn TalkBack / Screen Reader On or Off - Android
heading
Palm Simulator: Changing the Wallpaper
heading
Palm Phone - Access Wi-Fi Direct
heading
Palm Phone - Add a Virtual Private Network
heading
Palm Phone - Add a Wi-Fi Network
heading
Palm Phone - Auto Switch Between Wi-Fi & Mobile Data Networks
heading
Palm Phone - Network Mode Settings
heading
Palm Phone - Remove Wi-Fi Connection
heading
Palm Phone - Reset Network Settings
heading
Palm Phone - Turn Wi-Fi Calling On / Off
heading
Palm Phone - Turn Wi-Fi On / Off
heading
Video: Troubleshooting a Wi-Fi Connection(length: 2:55)
heading
Wi-Fi Calling - Android™ - Determine Wi-Fi Call
heading