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Palm Phone - Support Overview

Find device-specific support and online tools for your Palm Phone.
Troubleshoot Palm Phone
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Palm Phone - Activate / Set Up Device

Here's how to activate and setup your Palm Phone.

Palm Phone - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Palm Phone.

Palm Phone - Adjust Account Sync Settings

Here's how to check sync settings if your Palm Phone isn't receiving email and app notifications.

Palm Phone - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Palm Phone.

Palm Phone - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Palm Phone on or off.

Palm Quick Reference Guide (PDF)

This Quick Reference Guides provides you with the basics you need to start using your Palm.

Palm User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Palm Phone - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Palm Phone and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Palm Simulator: Charging Your Phone

Learn how to charge your Palm.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Palm Phone - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Palm Phone.

Palm Phone - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Palm Phone.

Palm Phone - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Palm Phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Palm Phone - Send Contact via Bluetooth®

Here's how to send a contact on your Palm Phone via Bluetooth.

Palm Phone - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Palm Phone on or off and make it visible to other devices for pairing.

Palm Simulator: Pairing with a Bluetooth® Device

See how to pair your Palm with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Palm Phone - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Palm Phone.

Palm Phone - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Palm Phone.

Palm Phone - Call a Number

Here's how to call a number from your Palm Phone.

Palm Phone - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Palm phone and your dialpad entries aren't recognized, view this info.

Palm Phone - Place a Conference Call

Here's how to place a conference call from your Palm Phone.

Palm Phone - Redial

Here's how to redial a number using your Palm Phone.

Palm Phone - View / Delete Call History

Here's how to view or clear the call history from your Palm Phone.

Palm Simulator: Activating Wi-Fi calling

Discover how to activate wifi calling with your Palm.

Palm Simulator: Calling a New Number

Discover how to use your Palm to call a new number.

Palm Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Palm.

Palm Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Palm.

Palm Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Palm.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Palm Phone - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Palm Phone.

Palm Phone - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Palm Phone and a computer.

Palm Phone - Record and Share a Video

Here's how to record and share a video on your Palm Phone.

Palm Phone - Share Picture from Gallery

Here's how to share pictures from the photo gallery on your Palm Phone.

Palm Phone - Share Video from Gallery

Here's how to share a video from the gallery on your Palm Phone.

Palm Phone - Take and Share a Picture

Here's how to send a picture from the photo gallery on your Palm Phone.

Palm Phone - View Pictures / Videos

Here's how view pictures or videos on your Palm Phone.

Palm Simulator: Adjusting your display size

Learn how to adjust display size on your Palm.

Palm Simulator: Recording a Video

Learn how to record a video using your Palm.

Palm Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Palm.

Palm Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Palm.

Palm Simulator: Taking a picture while recording a video

See how to take a picture while recording video on your Palm.

Palm Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Palm.

Palm Simulator: Using screen magnification

Learn how to use screen magnification on your Palm.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Palm Phone - USB Debugging Mode

Here's how to facilitate a connection between your Palm Phone and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Palm Phone - Send Contact via Bluetooth®

Here's how to send a contact on your Palm Phone via Bluetooth.

Palm Phone - Add a Contact

Here's how to add contacts on your Palm Phone.

Palm Phone - Contact Display Options

Here's how to configure how you want your contacts to display on your Palm Phone.

Palm Phone - Delete a Contact

Here's how to delete a contact from your Palm Phone.

Palm Phone - Edit a Contact

Here's how to edit a saved contact on your Palm Phone.

Palm Phone - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Palm Phone.

Palm Phone - View Contact Sync Source

Here's how to view where a phonebook contact on your Palm Phone was imported from.

Palm Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Palm.

Palm Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Palm.

Palm Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Palm.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Palm Phone - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Palm Phone.

Palm Phone - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Palm Phone.

Palm Phone - Turn Data On / Off

Here's how to turn the mobile data for your Palm Phone on or off.

Palm Phone - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Palm Phone uses.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Palm Phone - Set Date and Time

If your Palm Phone shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Palm Phone - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (IMEI) for your Palm Phone.

Palm Phone - View MAC Address

Here's how to view the MAC (Wi-Fi) address on your Palm Phone.

Palm Phone - View Phone Number

Here's how view the phone number associated with your Palm Phone.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Palm Phone - Manage Do Not Disturb Settings

If your Palm Phone isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Palm Phone - Reset All Settings

If your Palm Phone crashes, resets or runs slow, or apps freeze or reset the device, view this.

Palm Phone - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Palm phone, view this info.

Palm Phone - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your Palm Phone if it's reversed.

Palm Phone - Turn Screen Rotation On / Off

If the display on your Palm Phone doesn't flip or rotate, here's how to fix it.

Palm Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Palm.

Palm Simulator: Managing Data Usage

Discover how to manage data usage on your Palm.

Palm Simulator: Removing an Account

Explore how to remove an account on your Palm.

Palm Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Palm to Airplane mode.

Palm Simulator: Turning on Life Mode

Learn how to turn on life mode for your Palm.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Palm Phone - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Palm Phone.

Palm Phone - Compose and Send Email Message

Here's how to compose and send an email message from your Palm Phone.

Palm Phone - Delete Email Messages

Here's how to delete email messages from your Palm Phone.

Palm Phone - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Palm Phone.

Palm Phone - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Palm Phone.

Palm Phone - Email Account Notification Settings

If you're not getting notifications for the personal email on your Palm Phone, view this info.

Palm Phone - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Palm Phone.

Palm Phone - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Palm Phone.

Palm Phone - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Palm Phone.

Palm Phone - Manage Corporate Email Settings

Here's info on updating work email settings for your Palm Phone.

Palm Phone - Perform a Gmail™ Sync

Here's how to turn Gmail sync settings (email, contacts, calendar, etc.) for your Palm Phone on / off.

Palm Phone - Remove Gmail™ Account

Here's how to remove a Gmail account from your Palm Phone.

Palm Phone - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Palm Phone.

Palm Phone - View and Reply to an Email Message

Here's how to view and reply to an email message from your Palm Phone.

Palm Simulator: Forwarding an Email

Learn how to forward an email on your Palm.

Palm Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Palm.

Palm Simulator: Setting Up Corporate Email

Learn how to access your work email on your Palm.

Palm Simulator: Switching Between Email Accounts

See how to access different email accounts on your Palm.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Palm Phone - Turn GPS Location On / Off

Here's how to turn GPS location for your Palm Phone on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Palm Phone - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Palm Phone.

Home Screen

Palm Phone - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Palm Phone.

Palm Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Palm.

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Palm Phone - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page on your Palm Phone.

Palm Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Palm.

Palm Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Palm.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Palm Phone - Language Selection

Here's how to change the language used on your Palm Phone.

Palm Simulator: Changing the Language

Discover how to change the language settings on your Palm.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Palm Phone - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Palm Phone.

Palm Phone - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Palm Phone.

Palm Phone - Set Up Face Recognition

Here's how to set up face recognition scan to access your Palm Phone.

Palm Phone - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Palm Phone.

Palm Phone - Unlock Screen

Here's how to unlock the screen for your Palm Phone.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Palm Phone - Check Device Storage

Here's how to check available space if your Palm Phone runs slowly / crashes, apps freeze or you can't save media.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Palm Simulator: Hiding the navigation bar

See how to hide the navigation bar on your Palm.

Operating System & Software

Palm Phone - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Palm Phone if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Palm Phone - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Palm Phone if the screen freezes or call, app, audio or sync issues occur.

Palm Phone - Install Device Software Updates

Here's how to check for and install software updates on your Palm Phone.

Palm Phone - View Software Version

Here's how to view the software version your Palm Phone is running.

Palm Phone Software Update

Get instructions on downloading the latest software update for performance improvements to your Palm Phone, including current Android security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

SIM Card

Palm Phone - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Palm Phone or turn it on or off.

Palm Phone - View SIM Card Number

Here's how to view the SIM card number associated with your Palm Phone.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Palm Phone - Save a Ringtone

Here's how to save an audio file from the Messages+ app as a ringtone on your Palm Phone.

Palm Phone - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Palm Phone.

Palm Phone - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Palm Phone.

Palm Phone - Vibrate Mode

Here's how to manage Vibrate Mode settings on your Palm Phone.

Palm Phone - Volume Controls

Here's how to adjust the volume if your Palm Phone doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Palm Phone - View Signal Strength

Here's how to view signal strength for your Palm Phone.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Palm Phone - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Palm Phone.

Palm Phone - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Palm Phone.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Palm Phone - Capture a Screenshot

Here's how to capture a screenshot from your Palm Phone.

Palm Phone - Set Up Printing

Here's how to set up printing from your Palm Phone.

Palm Simulator: Using Your Feed

See how to use Googleto automatically give you updates and information you want on your Palm.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Palm Phone - TTY Settings

Here's how to change the TTY settings on your Palm Phone.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Palm Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Palm.

Wi-Fi & Network

Palm Phone - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Palm Phone with other Wi-Fi capable devices.

Palm Phone - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your Palm Phone.

Palm Phone - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Palm Phone.

Palm Phone - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Palm Phone to auto switch between Wi-Fi and mobile data.

Palm Phone - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Palm phone.

Palm Phone - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Palm Phone.

Palm Phone - Reset Network Settings

If you can't connect to the internet or send or receive email and messages on your Palm Phone, view this info.

Palm Phone - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Palm Phone.

Palm Phone - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Palm Phone on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.