Paying Your Verizon TV, Internet & Phone Bill FAQs

Here are some options to view and pay your bill:

• My Verizon website: Sign in to your payment home page.
• My Verizon app: Select Me > tap Fios > Bills > Pay Bill.
• Fios TV Remote: Menu > Customer Support > My Account > Bill & Payment > Pay My Bill.
• In person:  For a list of payment locations in your area, visit our Store Payment locator.

It depends on how you pay your bill:

• With the My Verizon app and My Verizon, your bill is always viewable and printable at no charge.
• When paying your bill by phone, a $3.50 vendor fee is applicable.  If you aren’t registered for My Verizon, register now.
• If you pay your bill in person at an Authorized agent, they may charge a fee.
  • Visit our Paying your Verizon TV, internet & phone in person FAQs for additional information about agent fees.

This fee appears if you end your Verizon contract before the agreed-upon expiration date.

Yes, Verizon charges a fee for each payment returned. To avoid this and late fees, ensure funds are available in your account on your scheduled payment date.

Your first bill includes one-time activation fees and partial-month charges. Verizon bills recurring charges one month in advance. When you disconnect service later, you receive a credit for any charges billed in advance.

A payment arrangement is a plan to pay your balance by a specific date. It notifies Verizon of your intent to pay to help avoid service interruption. Late fees from the original due date still apply. Visit our Verizon Fios Payment Arrangement page to learn about setting one up.

Powered by Trustly^®, this allows you to securely link your bank account using your bank login. Verizon cannot view your login credentials, and you don’t need to enter routing numbers.

Visit your payment home page in My Verizon. You’ll be asked to sign in.

You can view your current and past statements online:

• My Verizon website: Sign in to your Billing History page in My Verizon.
• My Verizon app: Select Me > tap Fios > select Bill > scroll down to Billing History.

You can verify payment receipt through:

• My Verizon website: Sign in to your Payment history in My Verizon.
• Verizon app: Select Me > tap Fios > select Bill > scroll down to Payment History.
• Fios TV Remote: Customer Support > My Account > View My Bill.
• Paper Bill: Look under the Account Summary in the Previous Period section.

Scheduled payments are debited on the selected date. One-time payments are typically processed within 24 hours.

Include your account number and mail to your regional P.O. Box:

• CT, NY, DE, MA, RI & PA (area codes 412, 724, 814, 878, 215, 267, 445, 717): P.O. Box 15124, Albany, NY 12212-5124.
• NJ, DC, MD, VA & PA (area codes 570, 610, 484, 835): P.O. Box 16801, Newark, NJ 07101-6801.
  

• My Verizon website: Sign in to the My Verizon Bill Home page.
• My Verizon app: Select Me > tap Fios > Bill Overview > scroll down to Saved Payment Method.

• My Verizon website: Sign in to your payment home page.
• My Verizon app: Tap Profile & settings > to update your address and contact info.

Sign in to the Paper Free Billing page in My Verizon to enroll in Paper-Free Billing.

Here’s how you can set up Auto Pay:

• My Verizon website: Sign in to the Auto Pay Enrollment page. Follow the prompts to set your payment method and payment date.
• My Verizon app: Select Me > tap Fios > choose Bill Overview > Manage Auto Pay.
  Visit our Fios Auto Pay sign up and discount FAQs page for more information.

Yes, you can pay immediately or schedule a one-time payment. Note that Verizon allows only 2 same-day cancellations within 90 days.

After 12 months of service (6 months in VA), Verizon reviews your payment history. Eligible refunds are applied to your credit/debit card or directly to your bill.

In My Verizon:

• My Verizon website: Sign in to your payment arrangement page.
• My Verizon app: Select Me > tap Fios > Bill overview > scroll down to Payment Arrangements.

Learn about how you can donate to eligible charities when you pay your bill in My Verizon.

Review a comparison of your bills:

• My Verizon website: Sign in to your Bill Compare page to review what’s different.
• My Verizon app: Select Me > tap Fios > Bill overview > scroll down to Bill Compare.

Yes, visit verizon.com/PayOnline. You will need your account number and billing ZIP code to verify your identity.

This happens if previous payments were returned. You must pay via cashier’s check, money order, credit/debit card, or cash until you re-establish a positive payment history.

Verizon charges a fee for each returned check or chargeback. To avoid these and late fees, ensure funds are available in your account on your scheduled payment date.

Only the primary account holder can view the bill.
It’s also possible that the bill is not yet available. To receive a notification when your bill is available, go to the notification center in My Verizon.

If you’re trying to access your online bill from behind a firewall and are receiving an error, you can temporarily disable the firewall. Refer to your firewall hardware/software instructions for information about temporarily disabling the firewall. If you are trying to access your online bill from a location where you cannot disable the firewall, try accessing it from another location.