Frequently asked questions about billing migration

Verizon is converting some customers to a new billing system. Below are some Frequently Asked Questions regarding the conversion.

I received a notification (email/letter) about a change to my Verizon account number, is this valid?
Yes, we are in the process of converting certain accounts to a new billing system and we wanted to make sure you were aware of the change.
Is there anything that I need to do?
If you pay your bill using your bank’s online bill pay service, you will need to update the Verizon payment information with your new account number. And if you mail in your payment, be sure to write the new account number on your check.
Can I still pay my bill the same way?
Yes, you can.
Will my Auto Pay payment date change?
Some customers may experience a change in the payment draft date. If you are affected, we will send you a notice with the new payment draft date.
If my Auto Pay payment date changes, can I change it back?
No, unfortunately you will not be able to get the previous date. However, if you don't like the new payment date, you can select a new one that works better for you using the My Fios app or signing into My Verizon.
Will my bill increase with this change?
During the conversion, some customers will have pro-rated charges when the bill date changes which could cause an increase in the first bill with the new account number.
Why is my bill increasing?
Due to the billing system conversion, we are changing your bill date which results in pro-rated charges to align the bill cycle.

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