Frequently asked questions about billing migration

Yes, we are in the process of converting certain accounts to a new billing system and we wanted to make sure you were aware of the change.

If you pay your bill using your bank’s online bill pay service, you will need to update the Verizon payment information with your new account number. And if you mail in your payment, be sure to write the new account number on your check.

Yes, you can.

Some customers may experience a change in the payment draft date. If you are affected, we will send you a notice with the new payment draft date.

No, unfortunately you will not be able to get the previous date. However, if you don't like the new payment date, you can select a new one that works better for you using the My Fios app or signing into My Verizon.

During the conversion, some customers will have pro-rated charges when the bill date changes which could cause an increase in the first bill with the new account number.

Due to the billing system conversion, we are changing your bill date which results in pro-rated charges to align the bill cycle.