Support Phone Senior Repair Priority
About Verizon’s Medical and Senior Repair Prioritization Program

Verizon's Medical and Senior Repair Prioritization program allows residential voice customers in Maryland, who do not have alternative access to Emergency-911 service (example - do not have a cell phone or another telephone line in the household), to pre-certify that a member of their household:

  • is age 65 years or older, or
  • has a medical condition (temporary or permanent) that warrants repair priority

Verizon's medical and senior repair prioritization program

Verizon's Medical and Senior Repair Prioritization program allows residential voice customers in Maryland, who do not have alternative access to Emergency-911 service (example - do not have a cell phone or another telephone line in the household), to pre-certify that a member of their household:

  • is age 65 years or older, or
  • has a medical condition (temporary or permanent) that warrants repair priority

Program participants who are properly pre-certified, and who then contact Verizon to report a voice service outage, will be given repair priority.

Note: If you live in a state other than Maryland, and are a senior, or individual with a medical condition or disability, you may nonetheless be eligible for an expedited repair. Ask your Verizon representative if you qualify.

  • Senior citizen

  • Medical condition - temporary

  • Medical condition - permanent

The household is eligible to participate in the Repair Prioritization program if there is no alternative access to call Emergency-911 services. Alternative access is defined as having use of a cell phone or another telephone line in the household to call Emergency-911 services.

  • The customer needs to fill out the form entitled Certification of Senior Status for Repair Priority
  • The customer self-certifies that the age requirement is met, no proof of age documentation is required
  • The completed form should be mailed to:
    Maryland Repair Priority Program
    P.O. Box 4846
    Trenton, NJ 08650-4846

The household is eligible to participate in the Repair Prioritization program if there is no alternative access to call Emergency-911 services. Alternative access is defined as having use of a cell phone or another telephone line in the household to call Emergency-911 services.

Temporary Medical Condition:

  • A temporary medical condition is defined as existing for a period up to 12 months
  • A medical professional must certify that a temporary medical condition exists
  • Both the customer and medical professional need to fill out the form entitled Medical Professional Certification Of Medical Condition Requiring Repair Priority
  • The completed form should be mailed to:
    Maryland Repair Priority Program
    P.O. Box 4846
    Trenton, NJ 08650-4846

The household is eligible to participate in the Repair Prioritization program if there is no alternative access to call Emergency-911 services. Alternative access is defined as having use of a cell phone or another telephone line in the household to call Emergency-911 services.

Permanent Medical Condition: