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Samsung 4G LTE Network Extender 2 for Enterprise - Support Overview

Get support for your Samsung Network Extender 2 for Enterprise from Verizon Wireless.
Setup instructions
Learn how to connect and power up your 4G LTE Network Extender 2 for Enterprise.

Troubleshoot Network Extender 2 for Enterprise
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

4G LTE Network Extender for Enterprise 2 - Access Configuration Console

Here's how to access the configuration console on your 4G LTE Network Extender for Enterprise 2.

4G LTE Network Extender for Enterprise 2 - Configure DHCP

If you're having issues configuring DHCP on your 4G LTE Network Extender for Enterprise 2, view this info.

4G LTE Network Extender for Enterprise 2 - Device Reference

If you're having issues understanding the connections, layout and available ports on your 4G LTE Network Extender for Enterprise 2, view this info.

4G LTE Network Extender for Enterprise 2 - Install the GPS Extension Cable

Here's how to install the external antenna on your 4G LTE Network Extender for Enterprise 2.

4G LTE Network Extender for Enterprise 2 - Set Admin Password

Here's how to set the admin password on your 4G LTE Network Extender for Enterprise 2.

4G LTE Network Extender for Enterprise 2 - View Connected Devices

Here's how to view the devices connected to your 4G LTE Network Extender for Enterprise 2.

4G LTE Network Extender for Enterprise 2 - Wired Connection - LMT Port

If you're having issues connecting Ethernet to your 4G LTE Network Extender for Enterprise 2, view this info.

Alerts & Reminders

4G LTE Network Extender for Enterprise 2 - View Status and Alerts

Here's how to view the status and alerts history on your 4G LTE Network Extender for Enterprise 2.

Basics

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Verizon Wireless Network Extender - Determine Device by SKU

Here's how to determine the Network Extender device by SKU.

Battery & Power

4G LTE Network Extender for Enterprise 2 - Configure Transmit Power

If you've been instructed to manually configure the power settings of your 4G Network Extender for Enterprise 2, view this.

4G LTE Network Extender for Enterprise 2 - Connect and Power On the Device

If you're having initial setup issues on your 4G LTE Network Extender for Enterprise 2, view this info.

4G LTE Network Extender for Enterprise 2 - Power the Device On / Off

Here's how to connect your 4G LTE Network Extender for Enterprise 2 to a power source.

Device ID & Info

4G LTE Network Extender for Enterprise 2 - View MAC Address

Here's how to view the MAC address of your 4G LTE Network Extender for Enterprise 2.

Check for Physical Damage

Here's how to help determine if your device has damage.

Internet & Web Browser

4G LTE Network Extender for Enterprise 2 - Configure LAN Settings

If your 4G LTE Network Extender for Enterprise 2 LAN settings need to be modified, here's how to adjust them.

4G LTE Network Extender for Enterprise 2 - Verify Connection

Here's how to verify you're under coverage on your 4G LTE Network Extender for Enterprise.

Operating System & Software

4G LTE Network Extender for Enterprise 2 - Factory Reset

Here's how to restore your default settings on your 4G LTE Network Extender for Enterprise 2.

Status Indicators/Lights

4G LTE Network Extender for Enterprise 2 - LED Status Indicators

Here's how to interpret the LED status indicators on your 4G LTE Network Extender for Enterprise 2.