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Samsung Galaxy A11 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy A11.
Troubleshoot Galaxy A11

This online tool will help identify and resolve problems with your device.


Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy A11 - Activate / Set Up Device

Here's how to quickly set up your Galaxy A11.

Samsung Galaxy A11 - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Galaxy A11.

Samsung Galaxy A11 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Galaxy A11 if you're not receiving email and app notifications.

Samsung Galaxy A11 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy A11 on or off.

Samsung Galaxy A11 User Guide (PDF)

This User Guide can help you get the most out of your Galaxy A11. Learn about set up, advanced feature use and navigation.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Samsung Galaxy A11 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy A11 to an SD / memory card.

Samsung Galaxy A11 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy A11 and a computer.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy A11 - Turn Power Saver On / Off

Here's how to manage 'Battery / Power saver' settings on your Galaxy A11 to improve battery performance.

Samsung Galaxy A11 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy A11.

Samsung Galaxy A11 - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy A11.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy A11 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy A11 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy A11 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy A11.

Samsung Galaxy A11 - Block / Unblock Numbers

Here's how to send unwanted calls directly to Voicemail for your Galaxy A11.

Samsung Galaxy A11 - Call a Number

Here's how to place a call from your Galaxy A11.

Samsung Galaxy A11 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy A11 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy A11 - Place a Conference Call

Here's how to place a conference call from your Galaxy A11.

Samsung Galaxy A11 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Galaxy A11.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy A11 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Galaxy A11.

Samsung Galaxy A11 - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your Galaxy A11.

Samsung Galaxy A11 - Record and Share a Video

Here's how to record and send a video using your A11.

Samsung Galaxy A11 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy A11.

Samsung Galaxy A11 - Share Video from Gallery

Here's how to share a saved video from your Galaxy A11.

Samsung Galaxy A11 - Take and Share a Picture

Here's how to take and share a picture from your Galaxy A11.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy A11- USB Debugging Mode

Here's how to facilitate a connection between your Galaxy A11 and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Samsung Galaxy A11 - Add a Contact

Here's how to add a contact to your Galaxy A11.

Samsung Galaxy A11 - Contact Display Options

Here's how to configure how your contacts display on your Galaxy A11.

Samsung Galaxy A11 - Delete a Contact

Here's how to remove a contact from your Galaxy A11.

Samsung Galaxy A11 - Edit a Contact

Here's how to edit a contact on your Galaxy A11.

Samsung Galaxy A11 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy A11.

Samsung Galaxy A11 - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy A11 was imported from.

Verizon Cloud - Android Smartphone - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android smartphone.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy A11 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy A11 on or off.

Samsung Galaxy A11 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy A11.

Samsung Galaxy A11 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy A11 on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy A11 - Set Date and Time

If your Galaxy A11 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy A11 - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (IMEI) for your Galaxy A11.

Samsung Galaxy A11 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy A11.

Samsung Galaxy A11 - View Phone Number

Here's how to view the mobile number for your Galaxy A11.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy A11 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc.) for your Galaxy A11.

Samsung Galaxy A11 - Manage Do Not Disturb Settings

If your Galaxy A11 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy A11 - Reset All Settings

If your Galaxy A11 crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy A11 - Reset Network Settings

Here's how to reset settings if your Galaxy A11 can't connect to data or send / receive messages.

Samsung Galaxy A11 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Galaxy A11, view this info.

Samsung Galaxy A11 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy A11.

Samsung Galaxy A11 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Galaxy A11 doesn't rotate or flip.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create Gmail™ Account

Here's how to create a Gmail account.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy A11 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy A11.

Samsung Galaxy A11 - Compose and Send Email Message

Here's how to create and send an email message from your Galaxy A11.

Samsung Galaxy A11 - Delete Email Messages

Here's how to delete email messages from your Galaxy A11.

Samsung Galaxy A11 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy A11.

Samsung Galaxy A11 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Galaxy A11.

Samsung Galaxy A11 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Galaxy A11.

Samsung Galaxy A11 - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Galaxy A11.

Samsung Galaxy A11 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy A11.

Samsung Galaxy A11 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy A11.

Samsung Galaxy A11 - Manage Corporate Email Settings

Here's how to update work email settings for your Galaxy A11.

Samsung Galaxy A11 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy A11.

Samsung Galaxy A11 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Galaxy A11.

Samsung Galaxy A11 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy A11.

Samsung Galaxy A11 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy A11.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Samsung Galaxy A11 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy A11 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy A11 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy A11.

Samsung Galaxy A11 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy A11 on or off.

Google Backup & restore

Samsung Galaxy A11 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy A11.

Home Screen

Samsung Galaxy A11 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy A11.

Samsung Galaxy A11 - Home Screen Settings

Here's how to change the default Home screen settings on your Galaxy A11.

Samsung Galaxy A11 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy A11.

Samsung Galaxy A11 - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy A11.

Samsung Galaxy A11 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy A11.

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy A11 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy A11.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy A11 - Language Selection

Here's how to change the language used on your Galaxy A11.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy A11 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy A11.

Samsung Galaxy A11 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy A11.

Samsung Galaxy A11 - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Galaxy A11.

Samsung Galaxy A11 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy A11 when the screen is locked.

Samsung Galaxy A11 - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy A11.

Samsung Galaxy A11 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Galaxy A11.

Samsung Galaxy A11 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy A11.

Samsung Galaxy A11 - Unlock Screen

Here's how to unlock the screen of your Galaxy A11.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy A11 - Check Device Storage

Here's how to check available space if your Galaxy A11 runs slow / crashes, apps freeze or you can't save media.

Samsung Galaxy A11 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Galaxy A11.

Samsung Galaxy A11 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy A11.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Samsung Galaxy A11 - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy A11.

Operating System & Software

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Samsung Galaxy A11 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy A11 if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

Samsung Galaxy A11 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy A11 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy A11 - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy A11.

Samsung Galaxy A11 - View Software Version

Here's how to view the software version your Galaxy A11 is running.

Samsung Galaxy A11 Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy A11, including current Android security patches.

SIM Card

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy A11 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy A11 or turn it on or off.

Samsung Galaxy A11 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy A11.

Samsung Galaxy A11 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy A11.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Samsung Galaxy A11 - Save a Ringtone

Here's how to save an audio file as a ringtone on your Galaxy A11.

Samsung Galaxy A11 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy A11.

Samsung Galaxy A11 - Use Speakerphone

Here's to utilize the speakerphone functionality on your Galaxy A11.

Samsung Galaxy A11 - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy A11 on or off.

Samsung Galaxy A11 - Volume Controls

Here's how to adjust the volume if your Galaxy A11 doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Samsung Galaxy A11 - View Signal Strength

Here's how to view the signal strength on your Galaxy A11.

TV

Samsung Galaxy A11 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy A11.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Samsung Galaxy A11 - Auto Receive Messages

Here's how to check settings on your Galaxy A11 if you're not receiving your picture / video messages.

Samsung Galaxy A11 - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy A11.

Samsung Galaxy A11 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy A11.

Samsung Galaxy A11 - Delete Messages

Here's how to delete text messages from your Galaxy A11 via the Messages app.

Samsung Galaxy A11 - Set Default Messaging App

Here's how to set the default messaging app on your Galaxy A11.

Samsung Galaxy A11 - Text Message Notification Settings

Here's how to turn text message notifications for your Galaxy A11 on or off via the Messages app.

Samsung Galaxy A11 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy A11 via the Messages app.

Samsung Galaxy A11 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy A11.

Samsung Galaxy A11 - View Text Messages

Here's how to view text (SMS) messages via the Messages app on your Galaxy A11.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy A11 - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy A11.

Samsung Galaxy A11 - Set Up Printing

Here's how to set up and add a printer to your Galaxy A11.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy A11 - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your Galaxy A11.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy A11 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy A11 with other Wi-Fi capable devices.

Samsung Galaxy A11 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy A11.

Samsung Galaxy A11 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Galaxy A11.

Samsung Galaxy A11 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy A11 to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy A11 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Galaxy A11.

Samsung Galaxy A11 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy A11.

Samsung Galaxy A11 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Galaxy A11.

Samsung Galaxy A11 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy A11.

Samsung Galaxy A11 - Power Up in Safe Mode

Here's how to boot your Galaxy A11 into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

Samsung Galaxy A11 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy A11.

Samsung Galaxy A11 - Restart Device

Here's how to restart your Galaxy A11 if it crashes and resets, freezes or runs slowly.

Samsung Galaxy A11 - Restart in Safe Mode

Here's how to restart your Galaxy A11 into Safe Mode to help determine if an app is causing it to freeze, reset or run slowly.

Samsung Galaxy A11 - Tethered Modem Connection

Here's how to use your Galaxy A11 as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy A11 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy A11 on or off.

Samsung Galaxy A11 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy A11.

Samsung Galaxy A11 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy A11 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.