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Samsung Galaxy Book - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Book.
Interactive simulator

The Interactive Simulator provides step-by-step instructions for how to use your device.


Troubleshoot Galaxy Book
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Samsung Galaxy Book - Activate / Set Up Device

Here's how to activate and set up your Galaxy Book.

Samsung Galaxy Book User Guide (PDF)

This Samsung Galaxy Book User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Windows 10 - Edit / Remove a User Account

Here's how to modify or delete a user account on your Windows 10 device.

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy Book - Transfer Data via USB

Here's how to transfer data for your Galaxy Book via a USB cable.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Samsung Galaxy Book Simulator: Charging Your Tablet

Learn how to charge your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Getting to Know Your Tablet

An interactive map of the Home screen and buttons on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Getting to Know the Back of Your Tablet

Learn more about the back of your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Turning Your Tablet On and Off

Learn how to power on and shut down your Samsung Galaxy Book.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Samsung Galaxy Book - Power the Device On / Off

Here's how to turn your Galaxy Book on or off.

Samsung Galaxy Book - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Book.

Bluetooth

Samsung Galaxy Book Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy Book with your Bluetooth device.

Camera, Photos & Videos

Samsung Galaxy Book - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy Book.

Samsung Galaxy Book Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Sharing Videos

A visual guide for sharing videos by email, social networks and more using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy Book.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Samsung Galaxy Book Simulator: Adding a Contact

See how to add a new contact to your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Book.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Device Settings

Samsung Galaxy Book Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy Book to change alert sounds, turn off GPS and more.

Samsung Galaxy Book Simulator: Adjusting the Screen Timeout and Brightness

Learn how to save battery life on your Samsung Galaxy Book by adjusting the screen timeout.

Samsung Galaxy Book Simulator: Changing Sounds

Learn how to change the sounds on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Setting to Silent

Explore ways to mute your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy Book to Airplane mode.

Email/Gmail

Samsung Galaxy Book Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy Book.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Samsung Galaxy Book - Find My Device

Here's how to use Find My Device to remotely locate, lock and erase your Galaxy Book.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

Home Screen

Samsung Galaxy Book Simulator: Moving a Tile on the Start Menu

Learn how to move tiles on the Start Menu of your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Pinning a Tile to the Start Menu

An interactive guide on how to pin tiles on the Start Menu of your Samsung Galaxy Book for quick access to them.

Samsung Galaxy Book Simulator: Resizing a Tile on the Start Menu

Learn how to resize tiles on the Start Menu of your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Unpinning a Tile from the Start Menu

See how to unpin tiles from the Start Menu of your Samsung Galaxy Book.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Allow / Block Browser Cookies - Microsoft® Edge

If you can't browse the internet or view website images via the Edge browser on your device, view this info.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Samsung Galaxy Book - Open Web Browser

Here's how to open a web browser on your Samsung Galaxy Book.

Samsung Galaxy Book - Websites

Here's how to launch a website on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Book, so it's easy to find later.

Samsung Galaxy Book Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Book.

Keyboard

Samsung Galaxy Book - Connect Keyboard Cover

Here's how to attach the removable keyboard cover from your Galaxy Book.

Samsung Galaxy Book - Keyboard Settings

Here's how to manage keyboard settings for your Galaxy Book.

Language

Samsung Galaxy Book Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy Book.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy Book - Device Lock

Here's how to lock and unlock the screen for your Galaxy Book.

Samsung Galaxy Book Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy Book to help protect your private information.

Samsung Galaxy Book Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy Book.

Memory/Storage

Samsung Galaxy Book - Insert SD / Memory Card

Here's how to remove the SD / Memory Card for your Galaxy Book.

Samsung Galaxy Book - Remove SD / Memory Card

Here's how to remove an SD / Memory Card from your Galaxy Book.

Navigating & Multitasking

Samsung Galaxy Book Simulator: Navigating the Start Menu

A visual guide for navigating the start menu on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Switching to Tablet Mode

Find out how to switch to tablet mode on your Samsung Galaxy Book.

Operating System & Software

Samsung Galaxy Book - Restore to Factory Default

Here's how to restore your Galaxy Book to default factory settings.

Samsung Galaxy Book Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

S Pen

Samsung Galaxy Book - Air Command

Here's how to manage Air Command settings for your Galaxy Book.

Samsung Galaxy Book - Configure S Pen™ Settings

Here's how to configure S Pen settings (e.g., Show visual effects, Show cursor, etc.) on your Galaxy Book.

Samsung Galaxy Book - Direct S Pen™ Input

Here's info on S Pen handwriting options for your Galaxy Book.

SIM Card

Samsung Galaxy Book - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Book.

Samsung Galaxy Book Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Samsung Galaxy Book to add memory for photos, videos, music, documents and more.

Samsung Galaxy Book Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy Book.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy Book Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy Book to help protect your account.

Samsung Galaxy Book Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy Book.

Sounds, Volume & Audio

Samsung Galaxy Book - Volume Controls

Here's how to adjust the volume if your Galaxy Book doesn't vibrate or play sounds when receiving messages / email.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Tips, Tricks & Shortcuts

Samsung Galaxy Book - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy Book.

Samsung Galaxy Book Simulator: Accessing Air Command

Learn how to access air comman on your Samsung Galaxy Book with your S Pen.

Samsung Galaxy Book Simulator: Creating Notes

Learn how to create notes with your S Pen on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Multitasking Between Apps

Find out how to multitask between apps on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Using Apps Side-by-Side

See how to multitask between apps on your Samsung Galaxy Book.

Wallpapers/Theme

Samsung Galaxy Book Simulator: Changing the Windows Accent Color

A visual guide for changing the windows accent color on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Changing the Windows Theme

Find out how to change the windows theme on your Samsung Galaxy Book.

Samsung Galaxy Book Simulator: Customizing the Lock Screen

Learn how to customize the lock screen on your Samsung Galaxy Book.

Wi-Fi & Network

Delete and Recreate Manual Dial-Up Networking (DUN) Connections - Windows® 10

Here's how to delete and recreate manual dial-up networking connections on Windows 10.

Samsung Galaxy Book Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy Book to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55