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Samsung Galaxy J3 Eclipse - Support Overview
This online tool will help you identify and resolve problems with your device.
Filter all topics below.
- Apps & Widgets
- Features
- How to Use
- Troubleshooting
Using Verizon Wireless or Manufacturer Approved Accessories
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Activate New Device - Existing Verizon Customer
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How to use Verizon Cloud
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Perform Over-The-Air Activation (OTA)
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Prepare for an International Trip
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Samsung Galaxy J3 Eclipse - Activate / Set Up Device
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Adjust Account Sync Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Create a New Google Account
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Android Device Protection On / Off
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Samsung Galaxy J3 Mission - Activate / Set Up Device
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Set up Verizon Prepaid Service - Android
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Smart Setup Guide
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Validate Emergency Address (E911)
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Content Transfer Center
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Move Files from Internal Storage to SD / Memory Card
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Move Media Files to / from Computer
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Smart Setup Guide
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Transfer Content with Samsung Smart Switch Mobile App
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How to Clean / Disinfect Your Device
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How to Clean Your Samsung Galaxy Device
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Power Cycle the Wireless Device
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Insert / Remove Battery
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Power Saver On / Off
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View / Extend Battery Life
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Battery Info
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Create a Paired Connection - Windows
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Resolving Car Kit mode
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Send Contact via Bluetooth
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Bluetooth On / Off
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Call Waiting - Smartphone
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Move Pictures / Videos to Device - Android Smartphone
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add / Remove Speed Dial Number
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Block / Unblock Numbers
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Call a Number
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage DTMF Tones
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Place a Conference Call
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Wi-Fi Calling On / Off
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View / Delete Call History
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Ensure Picture / Video Message does not Exceed File Size Limit
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Common Camera Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Move Media Files to / from Computer
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Record and Share a Video
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Share Picture from Gallery
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Share Video from Gallery
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Take and Share a Picture
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Device Screen on TV
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Pictures / Videos
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Supported file types for Picture / Video Messaging
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Resolve Windows Device Manager Conflicts
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - USB Debugging Mode
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Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone
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Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add a Contact
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Contact Display Options
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Delete a Contact
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Edit a Contact
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Link / Unlink Contacts
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Send Contact via Bluetooth
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Video: Managing Contacts Using My Verizon(length: 2:34)
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Video: Managing Duplicate Contacts Using Google(length: 2:45)
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Video: Managing Duplicate Contacts Using Your Android Device(length: 3:21)
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Allow / Deny Data Roaming
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Data Usage
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Data On / Off
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View / Restrict Data Usage by App
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Date and Time
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Check for Physical Damage
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How to Locate ESN or MEID Serial Numbers on Phones
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My Verizon Website - View Device Info
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Device ID
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View MAC Address
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Phone Number
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Adjust Brightness / Display Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Do Not Disturb Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Reset All Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Airplane Mode On / Off
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn One-Handed Operations On / Off
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Screen Inversion On / Off
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Screen Rotation On / Off
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Use Multi Window
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Contact Sync Source
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Turn TalkBack / Screen Reader On or Off - Android
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Gmail for Android - View Account Address / Username
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Gmail for Android - View Messages
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add a Personal / Corporate Email Account
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add an Existing Google Account
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Compose and Send Email Message
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Delete Email Messages
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Common Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Data Usage Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Notification Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Password and Server Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Signature Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Email Account Sync Frequency Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Corporate Email Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Perform a Gmail Sync
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Remove Gmail Account
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Remove a Personal / Corporate Email Account
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View and Reply to an Email Message
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Standard Email Messaging Ports
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Update the Gmail Password - Android
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Video: Troubleshooting Personal and Corporate Email(length: 3:24)
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Find My Device - Android - Remotely Erase Device
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Find My Device - Android - Remotely Lock Device
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Find My Device - Android - Remotely Ring Device
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Turn Find My Device On / Off - Android
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Find My Mobile - Samsung
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GPS Location Settings - Android
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn GPS Location On / Off
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Motions and Gestures
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Google Backup and Restore
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Customize Your Home Screen
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Mode Change
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View / Manage Home Screen Panels
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Change Mobile / Wi-Fi Hotspot Password
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Mobile / Wi-Fi Hotspot Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Mobile / Wi-Fi Hotspot On / Off
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Disable Work Offline - Internet Browser
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How to Check Your Internet Connection Speed
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Power Cycling and Launching Mobile Web Browser
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Language Selection
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Device Locking FAQs
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Enable / Disable / Modify Screen Lock
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage Screen Lock Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Lock Screen Notifications
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Smart Lock
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Unlock Screen
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Format SD / Memory Card via PC
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Check Device Storage
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Format SD / Memory Card
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Insert or Remove SD / Memory Card
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Move Files from Internal Storage to SD / Memory Card
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Remove SD / Memory Card
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Apple Music - My Verizon app - Opt In
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Move Music to Device - Android™ Smartphone
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Subscribe to Apple Music - My Verizon Website
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Factory Data Reset (Powered Off)
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Factory Data Reset (Powered On)
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Install Device Software Update
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Software Version
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Samsung Galaxy J3 Eclipse Software Update
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Shutdown Prevention - Nougat 7.0 and higher (Samsung)
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Software Upgrade Assistant (Samsung) - Initial Setup
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Software Upgrade Assistant (Samsung) - Repair Assistant
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Software Upgrade Assistant (Samsung) - Software Update
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SIM and eSIM FAQs
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Enable / Disable / Modify SIM PIN
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Insert / Remove SIM Card
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View SIM Card Number
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Unblock SIM PIN - Android Smartphones / Tablets
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Manage Facebook Privacy
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Ringtones / Notification Sounds
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Off All Sounds
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Use Speakerphone
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Vibrate Mode
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Volume Controls
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - View Signal Strength
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Cancel Text Messaging Subscriptions
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Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device
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Mute / Unmute Messages
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Report Spam Messages
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Default Messaging App
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Premium SMS Permissions On / Off
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Text to Landline FAQs
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Texting FAQs - International messaging & email to text
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Verizon Messages - Website - Print Text Messages
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Video: Verizon Messages - Getting Creative(length: 1:31)
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Video: Verizon Messages - On the Move(length: 2:05)
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Capture a Screenshot
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Set Up Printing
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Accessibility Settings - Android
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Configure TalkBack / Screen Reader Settings - Android
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Magnification Gestures / Touch Zoom - Android
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Manage TTY Settings
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Turn Assisted Dialing On / Off - Samsung Smartphones
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Turn TalkBack / Screen Reader On or Off - Android
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add a Virtual Private Network
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Add a Wi-Fi Network
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Auto Switch Between Wi-Fi and Mobile Data Networks
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Network Mode Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Remove Wi-Fi Connection
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Reset Network Settings
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Tethered Modem Connection
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Wi-Fi Calling On / Off
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Samsung Galaxy J3 Eclipse / Galaxy J3 Mission - Turn Wi-Fi On / Off
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Video: Troubleshooting a Wi-Fi Connection(length: 2:55)
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