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Samsung Galaxy J7 / J7 V Support

Find device-specific support and online tools for your Samsung Galaxy J7 and J7 V.
Troubleshoot Galaxy J7 / J7V
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Getting to Know Your Samsung Galaxy J7 V

Get to know your new Samsung Galaxy J7 V with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy J7 - Activate / Set Up Device

Here's how to perform a quick activation and set up for your Galaxy J7 Prepaid device.

Samsung Galaxy J7 V - Activate / Set Up Device

Here's how to perform a quick activation and set up for your Galaxy J7 V.

Samsung Galaxy J7 V / Galaxy J7 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy J7 V / Galaxy J7 on or off.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy J7 V / Galaxy J7 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from your Galaxy J7 V / Galaxy J7 to a memory (SD) card.

Samsung Galaxy J7 V / Galaxy J7 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy J7 V / J7 and a computer.

Transfer Content - Apple iPhone to Android

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy J7 V / Galaxy J7 - Insert / Remove Battery

Here's how to insert / remove the battery for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Galaxy J7 V / Galaxy J7.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy J7 V / Galaxy J7 - Send Contact via Bluetooth®

Here's how to send a contact using Bluetooth from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy J7 V / Galaxy J7 on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy J7 V / Galaxy J7 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Samsung Galaxy.

Samsung Galaxy J7 V / Galaxy J7 - Call a Number

Here's how to place a call from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Manage DTMF Tones

Here's how to update the Galaxy J7 V / J7 keypad settings if unable to call automated systems.

Samsung Galaxy J7 V / Galaxy J7 - Place a Conference Call

Here's how to place a conference call from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Redial

Here's how to call a recently dialed number from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - View / Delete Call History

Here's how to clear the call history from your Samsung Galaxy.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy J7 V / Galaxy J7 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Samsung Galaxy.

Samsung Galaxy J7 V / Galaxy J7 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Galaxy J7 V / J7 and a computer.

Samsung Galaxy J7 V / Galaxy J7 - Record and Share a Video

Here's how to record and share a video on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Share Picture from Gallery

Here's how to share a picture from the gallery on your Galaxy J7 V / J7.

Samsung Galaxy J7 V / Galaxy J7 - Share Video from Gallery

Here's how to share a saved video from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Take and Share a Picture

Here's how to take and share a photo from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - View Pictures / Videos

Here's how to view saved pictures and videos on your Galaxy J7 V / Galaxy J7.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy J7 V / Galaxy J7 - USB Debugging Mode

Here's how to connect your Samsung Galaxy J7 V / Galaxy J7 to a computer using Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy J7 V / Galaxy J7 - Add a Contact

Here's how to add a contact to your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Contact Display Options

Here's how to configure how contacts are displayed on your device Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Delete a Contact

Here's how to delete a contact from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Edit a Contact

Here's how to edit a saved contact in your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Export Contacts to SD / Memory Card

Here's how to export contacts to a memory card from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Import Contacts from SD / Memory Card

Here's how to import a contact from a memory card to your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Link / Unlink Contacts

Here's how to link / unlink duplicate or missing contacts on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Send Contact via Bluetooth®

Here's how to send a contact using Bluetooth from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - View Contact Sync Source

Here's how to view where a phonebook contact in your Galaxy J7 V / J7 was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy J7 V / Galaxy J7 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy J7 V / J7 on or off.

Samsung Galaxy J7 V / Galaxy J7 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy J7 V / Galaxy J7 on or off.

Samsung Galaxy J7 V / Galaxy J7 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy J7 V / Galaxy J7 uses.

Date & Time

Samsung Galaxy J7 V / Galaxy J7 - Set Date and Time

Here's how to adjust the date and time setting on your Galaxy J7 V / Galaxy J7.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy J7 V / Galaxy J7 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - View Phone Number

Here's how to view the phone number for your Galaxy J7 V / Galaxy J7.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Samsung Galaxy J7 V / Galaxy J7 - Adjust Account Sync Settings

Here's how to adjust sync settings if your Galaxy J7 V / J7 isn't receiving email notifications.

Samsung Galaxy J7 V / Galaxy J7 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Manage Do Not Disturb Settings

Here's how to manage call and text notifications for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Reset All Settings

Here's how to reset settings if your Galaxy J7 V crashes, runs slow or apps freeze or reset the device.

Samsung Galaxy J7 V / Galaxy J7 - Turn Airplane Mode On / Off

Here's how to turn Verizon network services for your Galaxy J7 V / Galaxy J7 on or off.

Samsung Galaxy J7 V / Galaxy J7 - Turn One-Handed Operations On / Off

Here's how to enable one-handed operation for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Screen Rotation On / Off

Here's how to turn screen rotation for your Galaxy J7 V / Galaxy J7 on or off.

Samsung Galaxy J7 V / Galaxy J7 - View Device Screen on TV

Here's how to display your Galaxy J7 V / Galaxy J7 screen on a compatible device (e.g. HDTV).

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Samsung Galaxy J7 V / Galaxy J7 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Samsung Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Compose and Send Email Message

Here's how to compose and send an email message from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Create a New Google™ Account

Here's how to create a new Google account on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Delete Email Messages

Here's how to delete an email from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy J7 V.

Samsung Galaxy J7 V / Galaxy J7 - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy J7 V / J7.

Samsung Galaxy J7 V / Galaxy J7 - Email Account Notification Settings

Here's how to manage personal email notifications for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Manage Corporate Email Settings

Here's how to update the work email settings for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Perform a Gmail™ Sync

Here's how to enable sync (e.g. Google email, contacts, etc.) on your on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Remove Gmail™ Account

Here's how to remove a Gmail account if your Galaxy J7 V / J7 is not receiving emails.

Samsung Galaxy J7 V / Galaxy J7 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy J7 V / J7.

Samsung Galaxy J7 V / Galaxy J7 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy J7 V / Galaxy J7.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy J7 V / Galaxy J7 - Turn GPS Location On / Off

Here's how to turn location services (GPS) for your Galaxy J7 V / Galaxy J7 on or off.

Google Backup & restore

Samsung Galaxy J7 V / Galaxy J7 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy J7 V / Galaxy J7.

Home Screen

Samsung Galaxy J7 V / Galaxy J7 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Mode Change

Here's how to adjust the operating mode on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy J7 V / Galaxy J7.

Hotspot

Samsung Galaxy J7 V / Galaxy J7 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Galaxy J7 V / Galaxy J7 to Mobile Hotspot.

Samsung Galaxy J7 V / Galaxy J7 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) for your Galaxy J7 V / J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Galaxy J7 V / Galaxy J7 on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy J7 V / Galaxy J7 - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page for your Galaxy J7 V / Galaxy J7.

Language

Samsung Galaxy J7 V / Galaxy J7 - Language Selection

Here's how to change the language setting on your Galaxy J7 V / Galaxy J7.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy J7 V / Galaxy J7 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy J7 V / Galaxy J7 when the screen is locked.

Samsung Galaxy J7 V / Galaxy J7 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Unlock Screen

Here's how to unlock the screen on your Galaxy J7 V / Galaxy J7

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy J7 V / Galaxy J7 - Check Device Storage

Here's how to check available space if your Galaxy J7 V / Galaxy J7 runs slowly, crashes, apps freeze or you can't save media.

Samsung Galaxy J7 V / Galaxy J7 - Export Contacts to SD / Memory Card

Here's how to export contacts to a memory card from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Import Contacts from SD / Memory Card

Here's how to import a contact from a memory card to your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Insert SD / Memory Card

Here's how to insert an SD / memory card into your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from your Galaxy J7 V / Galaxy J7 to a memory (SD) card.

Samsung Galaxy J7 V / Galaxy J7 - Remove SD / Memory Card

Here's how to remove an SD / Memory Card on your Galaxy J7 V / Galaxy J7.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Operating System & Software

Samsung Galaxy J7 Prepaid Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy J7 Prepaid, including current Android security patches.

Samsung Galaxy J7 V / Galaxy J7 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy J7 V / Galaxy J7 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy J7 V / Galaxy J7 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy J7 V / J7 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy J7 V / Galaxy J7 - Install Device Software Update

Here's how to check for or to install software updates on your Galaxy J7 V / J7.

Samsung Galaxy J7 V / Galaxy J7 - View Software Version

Here's how to view the software version your Galaxy J7 V / Galaxy J7 is running.

Samsung Galaxy J7 V Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy J7 V, including current Android security patches.

Shutdown Prevention - Nougat 7.0 and higher (Samsung)

Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy J7 V / Galaxy J7 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy J7 V / Galaxy J7 or turn it on or off.

Samsung Galaxy J7 V / Galaxy J7 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - View SIM Card Number

Here's how to view the SIM card number for your Galaxy J7 V / Galaxy J7.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy J7 V / Galaxy J7 - Save a Ringtone

Here's how to save a ringtone on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Off All Sounds

Here's how to silence or turn off all sounds on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Vibrate Mode

Here's how to enable vibrate mode on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Volume Controls

Here's how to adjust the call, text and alerts volume if your Galaxy J7 V / J7 is not making any sounds.

Status Indicators/Lights

Samsung Galaxy J7 V / Galaxy J7 - View Signal Strength

Here's how to view signal strength on the Galaxy J7 V / Galaxy J7.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy J7 V / Galaxy J7 - Auto Receive Messages

Here's how to enable automatic multimedia message delivery on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Delete Messages

Here's how to delete messages from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Text Message Notification Settings

Here's how to manage text message notifications on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Premium SMS Permissions On / Off

Here's how to allow or block sending premium text messages from your Galaxy J7 V / J7.

Samsung Galaxy J7 V / Galaxy J7 - View Text Messages

Here's how to view text messages on your Galaxy J7 V / Galaxy J7.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Samsung Galaxy J7 V / Galaxy J7 - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Set Up Printing

Here's how to set up and add a printer to your Galaxy J7 V / Galaxy J7.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy J7 V / Galaxy J7 - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy J7 V / Galaxy J7.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy J7 V / Galaxy J7 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy J7 V / Galaxy J7 with other Wi-Fi capable devices.

Samsung Galaxy J7 V / Galaxy J7 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy J7 V / Galaxy J7 to auto switch between Wi-Fi and mobile data.

Samsung Galaxy J7 V / Galaxy J7 - Network Mode Settings

Here's how to adjust the network mode if your Galaxy J7 V / J7 is having issues with calls, text or data.

Samsung Galaxy J7 V / Galaxy J7 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Tethered Modem Connection

Here's how to share the internet connection on your Galaxy J7 V / Galaxy J7 with a computer.

Samsung Galaxy J7 V / Galaxy J7 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy J7 V / Galaxy J7.

Samsung Galaxy J7 V / Galaxy J7 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on / off for your Galaxy J7 V / Galaxy J7.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55