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Samsung Galaxy S7 - Support Overview

Find device specific support for your Samsung Galaxy S7.

Filter all topics below.


Accessories

Samsung Gear VR - Install Gear VR Software

When you connect the headset to your device, the Oculus software installs.

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Samsung Gear VR - Initial Setup

For step-by-step setup instructions for your Samsung Gear VR, view this info.

Samsung Gear VR - Install the Mobile Device

Follow these steps to attach your device to your Gear VR.

Samsung Gear VR - Loading New Apps

Here's how to load apps onto your Gear VR via the Store or the Oculus app.

Samsung Gear VR - Redeem Oculus Promos

If you are trying to redeem free promotional games or software from Oculus for your Gear VR, view this.

Samsung Gear VR - Remove the Mobile Device

Follow these steps to detach your device from the Samsung Gear VR.

Samsung Gear VR - Using the Charger

Here's some info on using the charger for your Gear VR.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Getting to Know Your Samsung Galaxy S7

Get to know your new Samsung Galaxy S7 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy S 7 / S 7 edge - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S 7 / S 7 edge on or off.

Samsung Galaxy S7 / S7 edge - Adjust Account Sync Settings

Here's how to manage account sync settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Activate / Set Up Device

Here's how to activate and setup your Galaxy S7 / S7 edge.

Samsung Galaxy S7 User Guide (PDF)

This Samsung Galaxy S7 User Guide can help you get the most out of your device, like Home Screen features, shortcuts, widgets, status bar icons, the notification panel, navigation tips, device setup, and advanced use.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy S7 / S7 edge - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S7 / S7 edge to an SD / Memory Card.

Samsung Galaxy S7 / S7 edge - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S7 / S7 edge and a computer.

Samsung Galaxy S7 / S7 edge - Transfer Data via Android Beam

To wirelessly transfer data from your Galaxy S7 / S7 edge to another NFC-capable device, view this.

Samsung Galaxy S7 / S7 edge - Transfer Data via S Beam

Here's how to wirelessly transfer data from your Galaxy S7 / S7 edge to another NFC-capable device.

Transfer Content - Apple iPhone to Android

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Samsung Galaxy S7 / S7 edge - Capture a Screenshot

Here's how to capture and view a screenshot on your Galaxy S7 / S7 edge.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy S7 / S7 edge - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your S7 / S7 edge.

Turn Battery Optimization On / Off - Android 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Video: Battery Tips and Tricks for Your Samsung Galaxy S7 from Verizon
(length: 1:45)
Save battery life by changing the settings on your Samsung Galaxy S7 from Verizon.
Length: 1:45

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S7 / S7 edge - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S7 / S7 edge on or off and make it visible to other devices for pairing.

Video: Setting Up Bluetooth on Your Samsung Galaxy S7 from Verizon
(length: 1:35)
Learn how to pair your Samsung Galaxy S7 from Verizon to a Bluetooth device.
Length: 1:35

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S7 / S7 edge - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Call a Number

Here's how to place a call using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage DTMF Tones

Here's how to configure DTMF tones for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Place a Conference Call

Here's how to place a multi-party conference call using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Redial

Here's how to redial a number using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Use Speakerphone

To utilize the speakerphone functionality on your Galaxy S7 / S7 edge, view this info.

Samsung Galaxy S7 / S7 edge - View / Delete Call History

Here's how to view and reset the call history for your Galaxy S7 / S7 edge.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Wi-Fi Calling - Android - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on an Android smartphone.

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi Calling - Android - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your Android smartphone.

Wi-Fi Calling - Android - Turn Roaming On / Off

Here's how to turn roaming for Wi-Fi Calling on or off for Android smartphones.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Samsung Galaxy S7 / S7 edge - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR, etc.) for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S7 / S7 edge and a computer.

Samsung Galaxy S7 / S7 edge - Record and Share a Video

Here's how to record and share a video using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Share Picture from Gallery

Here's how to share a picture from the gallery of your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Share Video from Gallery

Here's how to share a video from the gallery of your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Take and Share a Picture

Here's how to take and share a picture using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy S7 / S7 edge.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S7 / S7 edge - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S7 / S7 edge and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Samsung Galaxy S7 / S7 edge - Add a Contact

Here's how to add a contact to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Contact Display Options

Here's how to manage contact display options for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Delete a Contact

Here's how to delete a contact from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Edit a Contact

Here's how to edit contact info on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Export Contacts to SD / Memory Card

Here's how to export contacts from your Galaxy S7 / S7 edge to an SD / Memory Card.

Samsung Galaxy S7 / S7 edge - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory Card to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Link / Unlink Contacts

Here's how to link and unlink contacts for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Send Contact via Bluetooth

Here's how to send a contact from your Galaxy S7 / S7 edge using Bluetooth.

Samsung Galaxy S7 / S7 edge - View Contact Sync Source

Here's how to view where a phonebook contact was imported from for your Galaxy S7 / S7 edge.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy S7 / S7 edge - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Samsung S7 edge uses.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy S7 / S7 edge - Set Date and Time

Here's how to set the set date and time for your Galaxy S7 / S7 edge.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy S7 / S7 edge - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View Phone Number

Here's how to view the phone number for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View SIM Card Number

Here's how to view the SIM card number associated with your S7 / S7 edge.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Samsung Galaxy S7 / S7 edge - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc.) for your Samsung Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Language Selection

Here's how to change the display language on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage Do Not Disturb Settings

Here's how to manage interruption settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Mode Change

Here's how to change modes (user experience) using your Galaxy S7.

Samsung Galaxy S7 / S7 edge - Set Up Kids Mode

Here's how to set up Kids Mode on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Airplane Mode On / Off

Here's how to turn airplane mode on or off for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Data On / Off

Here's how to turn the mobile data for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - Turn Download Booster On / Off

Here's how to turn download booster for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - Turn Screen Inversion On / Off

If the color scheme on your Galaxy S7 / S7 edge is reversed, view this.

Samsung Galaxy S7 / S7 edge - Turn Screen Rotation On / Off

If the display on your Galaxy S7 / S7 edge doesn't rotate, this shows how to fix it.

Samsung Galaxy S7 / S7 edge - Vibrate Mode

Here's how to set your Galaxy S7 / S7 edge to vibrate mode for notifications.

Samsung Galaxy S7 / S7 edge - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy S7/S7 edge.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy S7 / S7 edge - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Compose and Send Email Message

Here's how to compose and send an email message using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Create a New Google Account

Here's how to create a new Google (Gmail) account for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Delete Email Messages

Here's how to delete your email messages on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Notification Settings

Here's how to adjust your personal email notification settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Perform a Gmail™ Sync

Here's how to configure Gmail account sync options for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Remove Gmail Account

Removing then re-adding a Gmail account on your Galaxy S7 / S7 edge often fixes email issues.

Samsung Galaxy S7 / S7 edge - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy S7 / S7 edge.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Samsung Galaxy S7 / S7 edge - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S7 / S7 edge on or off.

Google Backup & restore

Samsung Galaxy S7 / S7 edge - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S7 / S7 edge.

Home Screen

Edge Screen Settings - Samsung Galaxy S7 edge

Here's how to manage Edge screen settings for your Galaxy S7 edge.

Samsung Galaxy S7 / S7 edge - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Home Screen Settings

Here's how to change the default Home screen settings on your Galaxy S7 / S7 edge.

Hotspot

Samsung Galaxy S7 / S7 edge - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the mobile hotspot password for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) for your Samsung Galaxy S7.

Samsung Galaxy S7 / S7 edge - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S7 / S7 edge on or off.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S7 / S7 edge - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy S7 / S7 edge.

Video: How to Browse the Web on Your Samsung Galaxy S7 from Verizon
(length: 1:50)
Browse the web on the go using Google Chrome on your Samsung Galaxy S7 from Verizon.
Length: 1:50

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy S7 / S7 edge - Add Additional Fingerprints

Here's how to add additional fingerprints to unlock your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage Screen Lock Settings

Here's how to manage the lock screen settings for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Remove Saved Fingerprints

Here's how to remove fingerprints used to unlock your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S7 / S7 edge when the screen is locked.

Samsung Galaxy S7 / S7 edge - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Unlock Screen

Here's how to unlock the screen on your Galaxy S7 / S7 edge.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy S7 / S7 edge - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Galaxy S7 / S7 edge.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy S7 / S7 edge - Check Device Storage

Here's how to check available storage space for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Insert SD / Memory Card

Here's how to insert an SD / memory card into your Galaxy S7 / S7 edge.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Video: Navigating Your Samsung Galaxy S7 from Verizon
(length: 2:34)
Learn how to get around your Samsung Galaxy S7 from Verizon.
Length: 2:34

Near Field Communication (NFC)

Samsung Galaxy S7 / S7 edge - Turn Android Beam On / Off

Here's how to turn Android beam for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - Turn NFC On / Off

Here's how to turn Near Field Communication (NFC) on or off for your Galaxy S7 / S7 edge.

Video: How to Use NFC (Near Field Communications) on Your Samsung Galaxy S7 from Verizon
(length: 2:06)
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Samsung Galaxy S7 from Verizon.
Length: 2:06

Operating System & Software

Factory Data Reset - Need to Know - Samsung Galaxy S7 / S7 edge

Before performing a factory data (hard) reset on your Samsung Galaxy S7 / S7 edge, view this info on backing up contacts, media, apps, etc.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Samsung Galaxy S7 - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your Galaxy S7, including Android security patches.

Samsung Galaxy S7 / S7 edge - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S7 / S7 edge if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy S7 / S7 edge - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S7 / S7 edge if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S7 / S7 edge - Install Device Software Update

Here's how to update your Galaxy S7 / S7 edge software/firmware.

Samsung Galaxy S7 / S7 edge - Restart Device

Here's how to restart your Galaxy S7 / S7 edge if it crashes and resets, freezes or runs slowly.

Samsung Galaxy S7 / S7 edge - View Software Version

Here's how to view the software version your Galaxy S7 / S7 edge is running.

Shutdown Prevention - Nougat 7.0 and higher (Samsung)

Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy S7 / S7 edge - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy S7 / S7+ or turn it on or off.

Samsung Galaxy S7 / S7 edge - Insert SIM Card

Here's how to insert a SIM card into the Galaxy S7 / S7 edge.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy S7 / S7 edge - Save a Ringtone

Here's how to save a music file as a ringtone on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Record and Play File - Voice Recorder

To record and play a sound file on your Galaxy S7 / S7 edge, check out this info.

Samsung Galaxy S7 / S7 edge - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Volume Controls

Here's how to adjust the volume on your Galaxy S7 / S7 edge.

Status Indicators/Lights

Samsung Galaxy S7 / S7 edge - View Signal Strength

Here's how to view signal strength on the Galaxy S7 / S7 edge.

TV

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy S7 / S7 edge - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy S7 / S7 edge - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S7 / S7 edge.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages (Message+) - Android Smartphone - Auto Receive Messages

Here's how to manage Auto Receive Messages settings via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages (Message+) - Android Smartphone - Create and Send a Text Message

Here's how to create and send a text message via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages (Message+) - Android Smartphone - Manage Text Message Notification Settings

Here's how to manage text message notification settings via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy S7 / S7 edge - Set Up Printing

Here's how to set up printing from your Galaxy S7 / S7 edge.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S7 / S7 edge - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy S7 / S7 edge.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy S7 / S7 edge - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S7 / S7 edge with other Wi-Fi capable devices.

Samsung Galaxy S7 / S7 edge - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Samsung Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to maintain a consistent data connection on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to configure mobile hotspot broadcast settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Network Mode Settings

Here's how to configure network settings your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Reset Network Settings

Here's how to reset network settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S7 / S7 edge on or off.

Video: Setting up Wi-Fi on Your Samsung Galaxy S7 from Verizon
(length: 1:09)
Learn how to connect your tablet to Wi-Fi on your Samsung Galaxy S7 from from Verizon.
Length: 1:09

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.