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Samsung Galaxy S7 - Support Overview

Find device specific support for your Samsung Galaxy S7.
Troubleshoot Galaxy S7
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Samsung Gear VR - Initial Setup

For step-by-step setup instructions for your Samsung Gear VR, view this info.

Samsung Gear VR - Install Gear VR Software

When you connect the headset to your device, the Oculus software installs.

Samsung Gear VR - Install the Mobile Device

Follow these steps to attach your device to your Gear VR.

Samsung Gear VR - Loading New Apps

Here's how to load apps onto your Gear VR via the Store or the Oculus app.

Samsung Gear VR - Redeem Oculus Promos

If you are trying to redeem free promotional games or software from Oculus for your Gear VR, view this.

Samsung Gear VR - Remove the Mobile Device

Follow these steps to detach your device from the Samsung Gear VR.

Samsung Gear VR - Using the Charger

Here's some info on using the charger for your Gear VR.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Getting to Know Your Samsung Galaxy S7

Get to know your new Samsung Galaxy S7 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Galaxy S® 7 / S® 7 edge - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S 7 / S 7 edge on or off.

Samsung Galaxy S7 / S7 edge - Adjust Account Sync Settings

Here's how to manage account sync settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Activate / Set Up Device

Here's how to activate and setup your Galaxy S7 / S7 edge.

Samsung Galaxy S7 User Guide (PDF)

This Samsung Galaxy S7 User Guide can help you get the most out of your device, like Home Screen features, shortcuts, widgets, status bar icons, the notification panel, navigation tips, device setup, and advanced use.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Samsung Galaxy S7 / S7 edge - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S7 / S7 edge to an SD / Memory Card.

Samsung Galaxy S7 / S7 edge - Move Music Files from Device

Here's how to transfer music files from your Galaxy S7 / S7 edge to a computer.

Samsung Galaxy S7 / S7 edge - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy S7 / S7 edge to a computer.

Samsung Galaxy S7 / S7 edge - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Transfer Data via Android Beam

To wirelessly transfer data from your Galaxy S7 / S7 edge to another NFC-capable device, view this.

Samsung Galaxy S7 / S7 edge - Transfer Data via S Beam™

Here's how to wirelessly transfer data from your Galaxy S7 / S7 edge to another NFC-capable device.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Samsung Galaxy S7 / S7 edge - Capture a Screenshot

Here's how to capture and view a screenshot on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Turning the Phone On and Off

Learn how to power on and shut down your Samsung Galaxy S7.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy S7 / S7 edge - Extend Battery Life

Here's how to improve the battery life for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Power Saver Settings

Here's how to configure power saver settings for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Power Saver On / Off

Here's how to turn power saver for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your S7 / S7 edge.

Samsung Galaxy S7 Simulator: Using Power Saving Mode

Learn how to switch to Power Saving mode to help lengthen the battery life of your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Using Ultra Power Saving Mode

See how to switch to Ultra Power Saving mode to help lengthen the battery life of your Samsung Galaxy S7.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Video: Battery Tips and Tricks for Your Samsung Galaxy S7 from Verizon
(length: 1:45)
Save battery life by changing the settings on your Samsung Galaxy S7 from Verizon.
Length: 1:45

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S7 / S7 edge - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S7 / S7 edge on or off and make it visible to other devices for pairing.

Samsung Galaxy S7 Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy S7 with your Bluetooth device.

Samsung Galaxy S7 Simulator: Sending Photos Using Bluetooth®

Find out how to wirelessly send photos using Bluetooth on your Samsung Galaxy S7.

Video: Setting Up Bluetooth on Your Samsung Galaxy S7 from Verizon
(length: 1:35)
Learn how to pair your Samsung Galaxy S7 from Verizon to a Bluetooth device.
Length: 1:35

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Samsung Galaxy S7 / S7 edge - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Call a Number

Here's how to place a call using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage DTMF Tones

Here's how to configure DTMF tones for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Place a Conference Call

Here's how to place a multi-party conference call using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Redial

Here's how to redial a number using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Use Speakerphone

To utilize the speakerphone functionality on your Galaxy S7 / S7 edge, view this info.

Samsung Galaxy S7 / S7 edge - View / Delete Call History

Here's how to view and reset the call history for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Calling a New Number

Discover how to use your Samsung Galaxy S7 to call a new number.

Samsung Galaxy S7 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Using Hands-Free Calling

Discover how to use your voice to place a call with your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S7.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on an Android smartphone.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi Calling - Android™ - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your Android smartphone.

Wi-Fi Calling - Android™ - Turn Roaming On / Off

Here's how to turn roaming for Wi-Fi Calling on or off for Android smartphones.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S7 / S7 edge - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR, etc.) for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy S7 / S7 edge to a computer.

Samsung Galaxy S7 / S7 edge - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Record and Share a Video

Here's how to record and share a video using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Share Picture from Gallery

Here's how to share a picture from the gallery of your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Share Video from Gallery

Here's how to share a video from the gallery of your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Take and Share a Picture

Here's how to take and share a picture using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View Pictures / Videos

Here's how to view pictures or videos on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Changing the File Size of Pictures

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Samsung Galsxy S7.

Samsung Galaxy S7 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Using Panorama Mode

A visual guide for how to take a panoramic picture using your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Using Selective Focus

Learn how to use selective focus when taking photos on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy S7.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S7 / S7 edge - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S7 / S7 edge and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Samsung Galaxy S7 / S7 edge - Add a Contact

Here's how to add a contact to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Contact Display Options

Here's how to manage contact display options for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Delete a Contact

Here's how to delete a contact from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Edit a Contact

Here's how to edit contact info on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Export Contacts to SD / Memory Card

Here's how to export contacts from your Galaxy S7 / S7 edge to an SD / Memory Card.

Samsung Galaxy S7 / S7 edge - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / Memory Card to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Link / Unlink Contacts

Here's how to link and unlink contacts for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Send Contact via Bluetooth®

Here's how to send a contact from your Galaxy S7 / S7 edge using Bluetooth.

Samsung Galaxy S7 / S7 edge - View Contact Sync Source

Here's how to view where a phonebook contact was imported from for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your Samsung Galaxy S7 without looking at it.

Samsung Galaxy S7 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S7.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy S7 / S7 edge - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy S7 / S7 edge uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Samsung Galaxy S7 / S7 edge - Set Date and Time

Here's how to set the set date and time for your Galaxy S7 / S7 edge.

Device ID & Info

Check for Water Damage - Samsung

Here's how to help determine if your Samsung device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Samsung Galaxy S7 / S7 edge - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View MAC Address

Here's how to view the Wi-Fi MAC address for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View Phone Number

Here's how to view the phone number for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View SIM Card Number

Here's how to view the SIM card number associated with your S7 / S7 edge.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Samsung Galaxy S7 / S7 edge - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Font size, Screen mode, Screen timeout, Edge screen, etc.) for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Language Selection

Here's how to change the display language on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage Do Not Disturb Settings

Here's how to manage interruption settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Mode Change

Here's how to change modes (user experience) using your Galaxy S7.

Samsung Galaxy S7 / S7 edge - Set Up Kids Mode

Here's how to set up Kids Mode on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Airplane Mode On / Off

Here's how to turn airplane mode on or off for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Data On / Off

Here's how to turn the mobile data for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - Turn Download Booster On / Off

Here's how to turn download booster for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - Turn Screen Inversion On / Off

If the color scheme on your Galaxy S7 / S7 edge is reversed, view this.

Samsung Galaxy S7 / S7 edge - Turn Screen Rotation On / Off

If the display on your Galaxy S7 / S7 edge doesn't rotate, this shows how to fix it.

Samsung Galaxy S7 / S7 edge - Vibrate Mode

Here's how to set your Galaxy S7 / S7 edge to vibrate mode for notifications.

Samsung Galaxy S7 / S7 edge - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy S7/S7 edge.

Samsung Galaxy S7 Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy S7 to change alert sounds, turn off GPS and more.

Samsung Galaxy S7 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Samsung Galaxy S7 by adjusting the screen timeout.

Samsung Galaxy S7 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Setting to Silent

Explore ways to mute your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy S7 to Airplane mode.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Samsung Galaxy S7 / S7 edge - Add a Personal Email Account

Here's how to add an email account to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Compose and Send Email Message

Here's how to compose and send an email message using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Delete Email Messages

Here's how to delete your email messages on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Notification Settings

Here's how to adjust your personal email notification settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage Corporate Email Settings

Here's info on updating work email settings for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Perform a Gmail™ Sync

Here's how to configure Gmail account sync options for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Remove Corporate Email Account (Exchange ActiveSync®)

Removing then re-adding a work email account on your Galaxy S7 / S7 edge often fixes email issues.

Samsung Galaxy S7 / S7 edge - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Galaxy S7 / S7 edge often fixes email issues.

Samsung Galaxy S7 / S7 edge - Remove a Personal Email Account

Here's how to remove an email account from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your Samsung Galaxy S7.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Samsung Galaxy S7 / S7 edge - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy S7 / S7 edge on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Samsung Galaxy S7 / S7 edge - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S7 / S7 edge.

Home Screen

Edge Screen Settings - Samsung Galaxy S7 edge

Here's how to manage Edge screen settings for your Galaxy S7 edge.

Samsung Galaxy S7 / S7 edge - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Home Screen Settings

Here's how to change the Home screen settings for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your Samsung Galaxy S7 for quick access to them.

Samsung Galaxy S7 Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your Samsung Galaxy S7 to help organize your apps.

Samsung Galaxy S7 Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to add a shortcut to the Lock screen of your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Changing the Default Home Screen

Learn how to change the default Home screen of your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Moving Apps on the Home Screen

Discover how to move apps from the Home screen of your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Removing Widgets and Apps from the Home Screen

See how to remove widgets and apps from the Home screen of your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Using Shortcuts to Unlock the Screen

Find out how to use shortcuts to unlock the screen of your Samsung Galaxy S7.

Hotspot

Samsung Galaxy S7 / S7 edge - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the mobile hotspot password for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Manage Mobile / Wi-Fi Hotspot Settings for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy S7 / S7 edge on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S7 / S7 edge - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy S7, so it's easy to find later.

Samsung Galaxy S7 Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S7.

Video: How to Browse the Web on Your Samsung Galaxy S7 from Verizon
(length: 1:50)
Browse the web on the go using Google Chrome on your Samsung Galaxy S7 from Verizon.
Length: 1:50

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy S7 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy S7.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Galaxy S7 / S7 edge - Add Additional Fingerprints

Here's how to add additional fingerprints to unlock your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manage Screen Lock Settings

Here's how to manage the lock screen settings for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy S7 / S7 edge when the screen is locked.

Samsung Galaxy S7 / S7 edge - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Off Screen Lock

Here's how to disable the screen lock setting on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Unlock Screen

Here's how to unlock the screen on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy S7 to help protect your private information.

Samsung Galaxy S7 Simulator: Unlocking the Screen

Learn how to unlock the screen on your Samsung Galaxy S7.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy S7 / S7 edge - Check Device Storage

Here's how to check available storage space for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Insert SD / Memory Card

Here's how to insert an SD / memory card into your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Galaxy S7 / S7 edge.

Mobile Hotspot

Samsung Galaxy S7 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy S7 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple® Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy S7 / S7 edge - Move Music Files from Device

Here's how to transfer music files from your Galaxy S7 / S7 edge to a computer.

Samsung Galaxy S7 / S7 edge - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Creating a Station

Learn how to create a station on Milk Music with your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Listening to Music

Explore how to listen to music using Milk Music on your Samsung Galaxy S7.

Samsung Galaxy S7 edge Simulator: Using Samsung Milk Music™ Dial

See how to use the Milk Music dial on your Samsung Galaxy S7.

Navigating & Multitasking

Samsung Galaxy S7 Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Using Multi Window™

Learn how to use Multi Window on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Using Picture-in-Picture Video

Discover how to use picture-in-picture video on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your Samsung Galaxy S7.

Video: Navigating Your Samsung Galaxy S7 from Verizon
(length: 2:34)
Learn how to get around your Samsung Galaxy S7 from Verizon.
Length: 2:34

Near Field Communication (NFC)

Samsung Galaxy S7 / S7 edge - Turn Android Beam On / Off

Here's how to turn Android beam for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 / S7 edge - Turn NFC On / Off

Here's how to turn Near Field Communication (NFC) on or off for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Using Near Field Communication and Android Beam™

Learn how to use NFC and Android Beam on your Samsung Galaxy S7 to wirelessly transmit information to other compatible devices.

Video: How to Use NFC (Near Field Communications) on Your Samsung Galaxy S7 from Verizon
(length: 2:06)
Share pictures and more with the tap of your phone. This video shows how to use NFC on your Samsung Galaxy S7 from Verizon.
Length: 2:06

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset - Need to Know - Samsung Galaxy S7 / S7 edge

Before performing a factory data (hard) reset on your Samsung Galaxy S7 / S7 edge, view this info on backing up contacts, media, apps, etc.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Samsung Galaxy S7 - Software Update

Get instructions on how to download the latest software update for performance improvements and fixes to your Galaxy S7, including Android security patches.

Samsung Galaxy S7 / S7 edge - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S7 / S7 edge if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy S7 / S7 edge - Factory Data Reset (Powered On)

Here's how to reset your Galaxy S7 / S7 edge if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S7 / S7 edge - Install Device Software Update

Here's how to update your Galaxy S7 / S7 edge software/firmware.

Samsung Galaxy S7 / S7 edge - Soft Reset

Here's how to restart your Galaxy S7 / S7 edge if it crashes and resets, freezes or runs slow.

Samsung Galaxy S7 / S7 edge - View Software Version

Here's how to view the software version your Galaxy S7 / S7 edge is running.

Shutdown Prevention - Nougat 7.0 and higher (Samsung)

Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

Software Upgrade Assistant (Samsung) - Enable / Disable Auto Updates

Here's how to update software on Samsung devices via PC or Mac if an Over-the-Air (OTA) update fails.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Galaxy S7 / S7 edge - Insert SIM Card

Here's how to insert a SIM card into the Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Modify SIM PIN

Here's how to modify the SIM PIN on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn SIM PIN On / Off

Here's how to turn SIM lock for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 Simulator: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Samsung Galaxy S7 to add memory for photos, videos, music, documents and more.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy S7 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy S7 to help protect your account.

Samsung Galaxy S7 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S7.

Sounds, Volume & Audio

Samsung Galaxy S7 / S7 edge - Manage Alerts / Notifications

Here's how to manage alerts and notifications for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Record and Play File - Voice Recorder

To record and play a sound file on your Galaxy S7 / S7 edge, check out this info.

Samsung Galaxy S7 / S7 edge - Save a Ringtone

Here's how to save a music file as a ringtone on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Set Ringtones

Here's how to set ringtones for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Off All Sounds

Here's how to turn off all sounds on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Volume Controls

Here's how to adjust the volume on your Galaxy S7 / S7 edge.

Starter Mode

Samsung Galaxy S7 Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the notification panel while in Easy mode on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Adding and Removing Apps from Favorites

Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S7.

Samsung Galaxy S7 Simulator: Switching to Easy Mode

Learn how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S7.

Status Indicators/Lights

Samsung Galaxy S7 / S7 edge - View Signal Strength

Here's how to view signal strength on the Galaxy S7 / S7 edge.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Samsung Galaxy S7 / S7 edge - Auto Receive Messages

Here's how to set your Galaxy S7 / S7 edge to auto receive MMS messages.

Samsung Galaxy S7 / S7 edge - Create and Send a Text Message

Here's how to create and send a text (SMS) message using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Delete Messages

Here's how to delete text messages from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy S7 / S7 edge - Text Message Notification Settings

Here's how to set up your text notifications on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Text Message Signature

To add, remove or edit the text message signature on your Galaxy S7 / S7 edge, view this info.

Samsung Galaxy S7 / S7 edge - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - View Text Messages

Here's how to view text messages via the Messages app on your Galaxy S7 / S7 edge.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Android Smartphone - Auto Receive Messages

Here's how to manage Auto Receive Messages settings via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Create and Send a Text Message

Here's how to create and send a text message via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Manage Text Message Notification Settings

Here's how to manage text message notification settings via the Verizon Messages (Message+) app on your Android smartphone.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy S7 / S7 edge - Set Up Printing

Here's how to set up printing from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S7.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android™

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S7 / S7 edge - Manage TTY Settings

Here's how to change the TTY settings on your Galaxy S7 / S7 edge.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy S7 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy S7.

Wi-Fi & Network

Samsung Galaxy S7 / S7 edge - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S7 / S7 edge with other Wi-Fi capable devices.

Samsung Galaxy S7 / S7 edge - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Add a Wi-Fi Network

Here's how to connect to a Wi-Fi network using your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to maintain a consistent data connection on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to configure mobile hotspot broadcast settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Manually Add a Wi-Fi Network

Here's how to manually add a Wi-Fi connection to your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Network Mode Settings

Here's how to configure network settings your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Reset Network Settings

Here's how to reset network settings on your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Galaxy S7 / S7 edge.

Samsung Galaxy S7 / S7 edge - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S7 / S7 edge on or off.

Samsung Galaxy S7 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy S7 to connect to a Wi-Fi network, so you can access the Internet without using data.

Samsung Galaxy S7 Simulator: Using QuickConnect

Find out how to use QuickConnect on your Samsung Galaxy S7.

Video: Setting up Wi-Fi on Your Samsung Galaxy S7 from Verizon
(length: 1:09)
Learn how to connect your tablet to Wi-Fi on your Samsung Galaxy S7 from from Verizon.
Length: 1:09

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.