Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Samsung Galaxy Tab E - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Tab E.
Troubleshoot Galaxy Tab E
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Samsung Galaxy Tab E - Activate / Set Up Device

Here's how to quickly set up your Galaxy Tab E.

Samsung Galaxy Tab E - Adjust Account Sync Settings

Here's how to view sync settings on your Galaxy Tab E if you're not receiving email and app notifications.

Samsung Galaxy Tab E - Create a New Google Account

Here's how to create a New Google account on your Tab E.

Samsung Galaxy Tab E Quick Reference Guide

Get to know your new Galaxy Tab E with this quick reference guide.

Samsung Galaxy Tab E User Guide (PDF)

This Samsung Galaxy Tab E User Guide can help you get the most out of your device, like Home Screen features, shortcuts, widgets, status bar icons, the notification panel, navigation tips, device setup, and advanced use.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy Tab E - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Samsung Galaxy Tab E to an SD / memory card.

Samsung Galaxy Tab E - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy Tab E and a computer.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Samsung Galaxy Tab E - Capture a Screenshot

Here's how to take a screenshot on your Galaxy Tab E.

Battery & Power

Samsung Galaxy Tab E - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Tab E.

Samsung Galaxy Tab E - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy Tab E.

Samsung Galaxy Tab E - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Tab E.

Bluetooth

Samsung Galaxy Tab E - Send Contact via Bluetooth

Here's how to remove a paired Bluetooth device from your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Tab E on or off and make it visible to other devices for pairing.

Camera, Photos & Videos

Samsung Galaxy Tab E - Common Camera Settings

Here's info on common camera settings (e.g., storage, timer, etc.) for your Galaxy Tab E.

Samsung Galaxy Tab E - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy Tab E and a computer.

Samsung Galaxy Tab E - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Samsung Galaxy.

Samsung Galaxy Tab E - View Pictures / Videos

Here's how to view pictures and videos Galaxy Tab E.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Samsung Galaxy Tab E - Add a Contact

Here's how to add a contact to your Galaxy Tab E.

Samsung Galaxy Tab E - Caller ID Image

Here's how to change the caller ID image on your Galaxy Tab E.

Samsung Galaxy Tab E - Delete a Contact

Here's how to remove a contact from your Galaxy Tab E.

Samsung Galaxy Tab E - Edit a Contact

Here's how to edit a contact on your Galaxy Tab E.

Samsung Galaxy Tab E - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy Tab E.

Samsung Galaxy Tab E - Send Contact via Bluetooth

Here's how to remove a paired Bluetooth device from your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy Tab E was imported from.

Data

Samsung Galaxy Tab E - Allow / Deny Data Roaming

Here's how to turn data roaming for your Samsung Galaxy Tab E on or off.

Samsung Galaxy Tab E - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy Tab.

Samsung Galaxy Tab E - Turn Data On / Off

Here's how to turn mobile data for your Galaxy Tab E on or off.

Samsung Galaxy Tab E - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy Tab E tablet uses.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Tab E - View Device ID

Here's how to find the device ID (IMEI) for your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - View MAC Address

Here's how to view the Wi-Fi MAC address for your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - View Phone Number

Here's how to view the phone number associated with your Galaxy Tab E.

Samsung Galaxy Tab E - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Tab E.

Device Settings

Samsung Galaxy Tab E - Add a User Account

Here's how to add additional user accounts to your Galaxy Tab E.

Samsung Galaxy Tab E - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen zoom, Font size, Screen timeout, etc.) for your Galaxy Tab E.

Samsung Galaxy Tab E - Language Selection

Here's how to change the language used on your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Network Mode Settings

Here's how to view network mode settings if you're having issues with voice / data services on your Galaxy Tab E.

Samsung Galaxy Tab E - Set Date and Time

If your Samsung Galaxy Tab E shows the incorrect date and/or time, here's how to correct it.

Samsung Galaxy Tab E - Set Up Printing

Here's how to set up and add a printer to your Galaxy Tab.

Samsung Galaxy Tab E - Sign In / Out

Here's how to sign in / out of multiple accounts setup on your Galaxy Tab E

Samsung Galaxy Tab E - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on/off or if they aren't functioning on your Galaxy Tab E.

Samsung Galaxy Tab E - Turn Data On / Off

Here's how to turn mobile data for your Galaxy Tab E on or off.

Samsung Galaxy Tab E - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Tab E.

Samsung Galaxy Tab E - Turn Screen Inversion On / Off

If the color scheme on your Galaxy Tab E is reversed, here's how to fix it.

Samsung Galaxy Tab E - Turn Screen Rotation On / Off

If the display on your Galaxy Tab E doesn't rotate, here's how to fix it.

Samsung Galaxy Tab E - USB Debugging Mode

Here's how to facilitate a connection between your Samsung Galaxy and a computer with the Android SDK.

Samsung Galaxy Tab E - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy Tab on or off.

Email/Gmail

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Samsung Galaxy Tab E - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Samsung Galaxy.

Samsung Galaxy Tab E - Add a User Account

Here's how to add additional user accounts to your Galaxy Tab E.

Samsung Galaxy Tab E - Add an Existing Google Account

Here's how to add a Google account to your Galaxy Tab E.

Samsung Galaxy Tab E - Clearing Random Access Memory

Here's how to clear memory (Random Access Memory) on your Galaxy Tab E.

Samsung Galaxy Tab E - Create a New Google Account

Here's how to create a New Google account on your Tab E.

Samsung Galaxy Tab E - Delete Email Messages

Here's how to delete email messages from your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Edit / Remove a User Account

Here's how to modify or delete a user account on your Galaxy Tab E.

Samsung Galaxy Tab E - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Galaxy Tab.

Samsung Galaxy Tab E - Email Account Notification Settings

Here's how to access your personal email notification settings on your Galaxy Tab E.

Samsung Galaxy Tab E - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy Tab.

Samsung Galaxy Tab E - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Manage Corporate Email Settings

Here's how to update the work email settings for your Galaxy Tab E.

Samsung Galaxy Tab E - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy Tab E.

Samsung Galaxy Tab E - View Email Messages

Here's how to view email messages on your Galaxy Tab E.

Samsung Galaxy Tab E - View and Reply to an Email Message

Here's how to view and reply to an email message from your Samsung Galaxy Tab E.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy Tab E - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy Tab on or off.

Gestures & Motions

Samsung Galaxy Tab E - Motions and Gestures

Here's how to use motion-activated services on your Galaxy Tab E.

Google Backup & restore

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Samsung Galaxy Tab E - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Tab E.

Home Screen

Samsung Galaxy Tab E - Add Home Screen Panels

Here's how to add panels to the Home screen on your Galaxy Tab.

Samsung Galaxy Tab E - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Home Screen Settings

Here's how to configure the Home screen layout for your Galaxy Tab E.

Samsung Galaxy Tab E - Remove Home Screen Panels

Here's how to remove panels and set a default Home screen panel for your Galaxy Tab E.

Samsung Galaxy Tab E - Set Default Home Screen Panel

Here's how to set the default Home screen panel on your Galaxy Tab E.

Samsung Galaxy Tab E - View / Manage Home Screen Panels

IF DEVICE CAN SET A DEFAULT PANEL: Here's how to view / add / remove panels and set a default Home screen panel for your Samsung Galaxy. IF DEVICE CAN'T SET A DEFAULT PANEL: Here's how to view, add and remove Home screen panels for your Samsung Galaxy.

Hotspot

Samsung Galaxy Tab E - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy Tab E.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy Tab E - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy Tab E.

Samsung Galaxy Tab E - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy Tab E when the screen is locked.

Samsung Galaxy Tab E - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Samsung Galaxy.

Samsung Galaxy Tab E - Unlock Screen

Here's how to unlock the screen on your Galaxy Tab E.

Memory/Storage

Samsung Galaxy Tab E - Check Device Storage

Here's how to check available space if your Galaxy Tab E runs slow / crashes, apps freeze or you can't save media.

Samsung Galaxy Tab E - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Galaxy Tab E.

Samsung Galaxy Tab E - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy Tab E.

Samsung Galaxy Tab E - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Samsung Galaxy Tab E to an SD / memory card.

Navigating & Multitasking

Samsung Galaxy Tab E - Add Home Screen Panels

Here's how to add panels to the Home screen on your Galaxy Tab.

Samsung Galaxy Tab E - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Samsung Galaxy Tab E.

Operating System & Software

Samsung Galaxy Tab E - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Tab E if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

Samsung Galaxy Tab E - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Tab E if the screen freezes or app, audio or sync issues occur.

Samsung Galaxy Tab E - Install Device Software Updates

To check for or to install software updates on your Galaxy Tab E, view this info.

Samsung Galaxy Tab E - Restart Device

Here's how to restart your Galaxy Tab E if it crashes and resets, freezes or runs slowly.

Samsung Galaxy Tab E - View Software Version

Here's how to view the software version your Galaxy Tab E is running.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

Samsung Galaxy Tab E - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Tab E.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy Tab E - Set Notification Sounds

Here's how to select or change notification sounds on your Galaxy Tab E.

Samsung Galaxy Tab E - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Galaxy Tab.

Samsung Galaxy Tab E - Volume Controls

Here's how to manage volume controls if your Galaxy Tab doesn't vibrate or make sounds.

TV

Samsung Galaxy Tab E - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Samsung Galaxy.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Tips, Tricks & Shortcuts

Samsung Galaxy Tab E - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy Tab E.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

Samsung Galaxy Tab E - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy Tab E.

Samsung Galaxy Tab E - Add a Wi-Fi Network

Here's how to connect your Galaxy Tab E to a Wi-Fi network.

Samsung Galaxy Tab E - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Samsung Galaxy Tab E to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy Tab E - Compose and Send Email Message

Here's how to compose and send an email on your Galaxy Tab E.

Samsung Galaxy Tab E - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your Galaxy Tab E.

Samsung Galaxy Tab E - Network Mode Settings

Here's how to view network mode settings if you're having issues with voice / data services on your Galaxy Tab E.

Samsung Galaxy Tab E - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Samsung Galaxy Tab E.

Samsung Galaxy Tab E - Tethered Modem Connection

Here's how to use your Samsung Galaxy Tab E as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy Tab E - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Galaxy Tab E on or off.

Samsung Galaxy Tab E - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Tab E on or off.

Samsung Galaxy Tab E - View Signal Strength

Here's how to view signal strength on your Samsung Galaxy Tab E.