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Samsung Galaxy Tab S4 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Tab S4.
Troubleshoot Tab S4
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy Tab S4 - Add a User Account

Here's how to add a user profile so multiple people can use your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Create a New Google Account

Here's how to create a new Google (Gmail) account on your Galaxy Tab S4.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Samsung Galaxy Galaxy Tab S4 Quick Reference Guide (PDF)

This Quick Reference Guide can help you get the most out of your device.

Samsung Galaxy Tab S4 - Activate / Set Up Device

Here's how to perform a quick set up and activation on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Galaxy Tab S4 if you're not receiving email and app notifications.

Samsung Galaxy Tab S4 - Edit / Remove a User Account

Here's how to modify or delete a user account on your Samsung Galaxy Tab S4.

Samsung Galaxy Tab S4 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy Tab S4 on or off.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy Tab S4 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy Tab S4 and a computer.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Samsung Galaxy Tab S4 - Sign In / Out

Here's how to sign in/out of additional user accounts set up on your Galaxy Tab S4.

Battery & Power

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Samsung Galaxy Tab S4 - Turn Power Saver On / Off

Here's how to turn 'Power saving mode' on or off to help manage battery performance for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine which apps use the most power on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Tab S4.

Turn Battery Optimization On / Off - Android 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

Bluetooth

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Samsung Galaxy Tab S4 - TurnBluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Tab S4 on or off and make it visible to other devices for pairing.

Calling & Dialing

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Samsung Galaxy Tab S4 - Common Camera Settings

Here's info on common camera settings for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy Tab S4 and a computer.

Samsung Galaxy Tab S4 - View Pictures / Videos

Here's how to view pictures and videos on your Galaxy Tab S4.

Computer/PC Connectivity

Samsung Galaxy Tab S4 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy Tab S4 and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Samsung Galaxy Tab S4 - Delete a Contact

Here's how to delete a contact from your Galaxy Tab S4.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Samsung Galaxy Tab S4 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy Tab S4 on or off.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Samsung Galaxy Tab S4 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy Tab S4 on or off.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Date & Time

Samsung Galaxy Tab S4 - Set Date and Time

If your Galaxy Tab S4 shows the incorrect date and/or time, here's how correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Tab S4 - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - View MAC Address

Here's how to view the MAC address assigned to your Galaxy Tab S4.

Samsung Galaxy Tab S4 - View Phone Number

Here's how to find the mobile number for your Galaxy Tab S4.

Device Settings

Samsung Galaxy Tab S4 - Turn Airplane Mode On / Off

To turn Verizon network services on/off for your Galaxy Tab S4 or if they aren't functioning, view this info.

Samsung Galaxy Tab S4 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Galaxy Tab S4 isn't receiving calls or alerts for texts and email.

Samsung Galaxy Tab S4 - Reset All Settings

If your Galaxy Tab S4 crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy Tab S4 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Galaxy Tab S4 doesn't rotate or flip.

Samsung Galaxy Tab S4 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy Tab S4.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Samsung Galaxy Tab S4 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Email Account Notification Settings

Here's how to adjust settings if you're not getting notifications for the personal email on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy Tab S4.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Samsung Galaxy Tab S4 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Compose and Send Email Message

Here's how to create and send an email message from your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Delete Email Messages

Here's how to delete email messages from your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Manage Corporate Email Settings

Here's how to update work email settings for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Perform a Gmail Sync

Here's how to sync your Google email, contacts, calendar, etc. on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy Tab S4.

Samsung Galaxy Tab S4 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy Tab S4.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Samsung Galaxy Tab S4 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy Tab S4 on or off.

Gestures & Motions

Samsung Galaxy Tab S4 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy Tab S4.

Google Backup & restore

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Samsung Galaxy Tab S4 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Tab S4.

Home Screen

Samsung Galaxy Tab S4 - Home Screen Settings

Here's how to change the default Home screen settings for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Add Widgets to Home Screen

Here's how to add a widget to a Home screen on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Tab S4.

Hotspot

Samsung Galaxy Tab S4 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot feature for your Galaxy Tab S4 on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Samsung Galaxy Tab S4 - Change the Browser Start / Home Page

Here's how to set the Home page for the Chrome browser on your Galaxy Tab S4.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Samsung Galaxy Tab S4 - Language Selection

Here's how to change the language used on your Galaxy Tab S4.

Lock, Unlock, Password & Security

Samsung Galaxy Tab S4 - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Set Up Iris Recognition

View this info to set up or remove Iris recognition, which unlocks your Galaxy Tab S4 using a scan of your eye.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy Tab S4 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Galaxy Tab S4 when the screen is locked.

Samsung Galaxy Tab S4 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Unlock Screen

Here's how to unlock the screen on your Galaxy Tab S4.

Memory/Storage

Samsung Galaxy Tab S4 - Check Device Storage

Here's how to check available space if your Galaxy Tab S4 runs slowly, crashes or you can't save media.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy Tab S4 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / Memory card for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy Tab S4 to an SD / memory card.

Navigating & Multitasking

Samsung Galaxy Tab S4 - Use Multi Window

Here's how to configure the Multi window settings on your Galaxy Tab S4.

Operating System & Software

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Samsung Galaxy Tab S4 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Tab S4 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Tab S4 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Tab S4 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Tab S4 - Install Device Software Update

Here's how to check for and install software updates on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - View Software Version

Here's how to view the software version your Galaxy Tab S4 is running.

Samsung Galaxy Tab S4 Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy Tab S4, including current Android security patches.

S Pen

Samsung Galaxy Tab S4 - Configure S Pen Settings

Here's how to set up options for using the S Pen on your Galaxy Tab S4.

SIM Card

Samsung Galaxy Tab S4 - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy Tab S4.

Samsung Galaxy Tab S4 - View SIM Card Number

Here how to view the SIM card number associated with your Galaxy Tab S4.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy Tab S4 - Set Notification Sounds

Here's how to select or change notification sounds on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Volume Controls

Here's how to adjust volume controls on your Galaxy Tab S4.

Status Indicators/Lights

Samsung Galaxy Tab S4 - View Signal Strength

Here's how to view signal strength on the Galaxy Tab S4.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Samsung Galaxy Tab S4 - Capture a Screenshot

Here's how to take a screenshot on your Galaxy Tab S4.

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Samsung Galaxy Tab S4 - Set Up Printing

Here's how to set up and add a printer on your Galaxy Tab S4.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy Tab S4 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy Tab S4 to auto switch between Wi-Fi and mobile data.

Samsung Galaxy Tab S4 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Tab S4 with other Wi-Fi capable devices.

Samsung Galaxy Tab S4 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Samsung Galaxy Tab S4.

Samsung Galaxy Tab S4 - Network Mode Settings

View this info on network mode settings if you're having issues with data services on your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Tab S4.

Samsung Galaxy Tab S4 - Reset Network Settings

Here's how to reset settings if your Galaxy Tab S4 can't connect to data or send / receive messages.

Samsung Galaxy Tab S4 - Tethered Modem Connection

Here's how to create a tethered modem connection for your Galaxy Tab S4 via USB or Bluetooth.

Samsung Galaxy Tab S4 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Tab S4 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55