Smart Setup

Smart Setup guides you through, step-by-step, to backup your old phone and set up your new phone. You can chat with a live expert if you need help.

Allow 20 - 60 minutes to set up a new Android™ or Apple® iPhone®. Total time depends on how much you need to transfer and the speed of your Wi-Fi connection.

Rarely*. SIM stands for "subscriber identity module". Whether it's a removable card or built in, SIM stores the data your device uses to connect to our network. Your new phone has a SIM so you don’t need to move your old SIM when you switch phones.

*Replacement devices sent to you by an insurer may require you to move your SIM card.

No. You don't have to connect your smartphone to a computer during setup. However, you may want to view the Smart Setup guides on your computer while you backup and transfer your phones.

Note: Smart Setup is for smartphones only. It doesn't work with basic phones.

If you don’t have your old phone, Chat with live experts. The Smart Setup Tech Coach can help you set up your device.

When you set up a new Android or Apple iPhone, you can transfer your apps, contacts, data and photos from your old phone to your new phone.

Before you start Smart Setup, fully charge your phone(s). Keeping your phone plugged in (optional) prevents battery drain during backup, transfer and setup.

You can check the value of your old device and complete your trade-in online.

Visit our Bring Your Own Device (BYOD) page to activate a BYOD smartphone on the Verizon network. Then, if you need help transferring content from old devices, Smart Setup can help.

Yes, Smart Setup can guide you in switching between Android and Apple phones. Tell Smart Setup which devices you have to get a step-by-step set up guide.