Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon 5G Home Internet - Support Overview

Find support and online tools for your Verizon 5G Home Internet.
Troubleshoot 5G Home Internet
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

5G Home Router - Sign in to the Admin WebGUI

Here's how to access the admin page or if you forgot the admin password for your 5G Home Router.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Connected devices

5G Home Internet - My Verizon app - Enable / Disable a Connected Device

Here's how allow or block a device from connecting to your 5G Home router via the My Verizon app.

5G Home Internet - My Verizon website - Enable / Disable a Connected Device

Here's how to allow or block a device from connecting to your 5G Home Internet router via the My Verizon website.

Device ID & Info

5G Home Internet - My Verizon Website - Edit Connected Device Name

Here's how to rename the devices in your 5G Home Internet via the My Verizon website.

5G Home Internet - My Verizon Website - View Router Details

Here's how to view your Verizon 5G Home router info via My Verizon.

5G Home Internet - My Verizon app - Edit Device Nickname

Here's how to rename the devices in your 5G Home via the My Verizon app.

5G Home Internet - My Verizon app - Edit Router Nickname

Here's how to edit your 5G Home Internet router nickname via the My Verizon app.

5G Home Internet - My Verizon app - View Router Details

Here's how to view the 5G Home Internet router details via the My Verizon app.

5G Home Router - View Technical Router Info

Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router.

Lock, Unlock, Password & Security

5G Home Internet - My Verizon app - Change the Network Name / Password

Here's how to rename your 5G Home Wi-Fi network or change the password via the My Verizon app.

Operating System & Software

5G Home Router - Check for Software Update

Here's how to check for or install software updates on your 5G Home Router.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Parental Controls

5G Home Internet - My Verizon app - Parental Controls / Time Blocks

Here's how add or remove time restrictions for devices connected to your 5G Home Internet via the My Verizon app.

5G Home Internet - My Verizon website - Parental Controls / Time Blocks

Here's how to restrict internet usage on your 5G Wi-Fi router via the My Verizon website.

SIM Card

5G Home Router - View SIM Card Number

Here's how to view the SIM card number associated with your 5G Home Router.

Status Indicators/Lights

5G Home Indoor Receiver - View LED Status Indicators

Here's how to identify the LED light status indicators on your 5G Home Receiver.

5G Home Internet - My Verizon app - View Wi-Fi Signal Strength

Here's how to analyze your 5G Home Wi-Fi network signal quality via the My Verizon app.

Wi-Fi & Network

5G Home Internet - My Verizon app - Connect Using WPS

Here's how to connect a WPS capable device to your 5G Home router via the My Verizon app.

5G Home Internet - My Verizon app - Share Wi-Fi with Guest

Here's how share your 5G Home Internet Wi-Fi connection with a guest via the My Verizon app.

5G Home Internet - My Verizon website - Connect a Device using WPS

Here's how to connect a device using WPS to your 5G Home Internet router via the My Verizon website.