Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Jetpack® MiFi® 8800L - Support Overview

Find support and online tools for your Jetpack MiFi 8800L.
Setup instructions
Learn how to set up your Jetpack MiFi 8800L.

Troubleshoot Jetpack MiFi 8800L
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Verizon Jetpack MiFi 8800L User Guide (PDF)

This User Guide can help you get the most out of your mobile hotspot. Learn about set up, feature use and advanced functions.

Verizon Jetpack® MiFi® 8800L - Change the Admin Password

Here's how to change the password used to access the Admin page for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Sign in to the Admin Page

Here's how to navigate to the admin page for your MiFi 8800L.

Alerts & Reminders

Verizon Jetpack® MiFi® 8800L - Manage Alerts / Notifications

Here's how to turn audio alerts (low battery, etc.) on/off for your MiFi 8800L.

Basics

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Verizon Jetpack MiFi 8800L Simulator: Adjusting the screen timeout

Discover how to adjust the screen timeout on your Verizon Jetpack MiFi 8800L.

Verizon Jetpack MiFi 8800L Simulator: Changing the Jetpack Wi-Fi password

Find out how to change the password on your Verizon Jetpack MiFi 8800L.

Verizon Jetpack MiFi 8800L Simulator: Getting to know the front of your device

An interactive map of the Home screen and buttons on your Verizon Jetpack MiFi 8800L.

Verizon Jetpack MiFi 8800L Simulator: Resetting your MiFi

Learn how to reset your Verizon Jetpack MiFi 8800L.

Verizon Jetpack MiFi 8800L Simulator: Updating your Jetpack software

A visual guide for updating the software on your Verizon Jetpack MiFi 8800L.

Verizon Jetpack MiFi 8800L Simulator: Viewing conncted devices

An interactive map to view the devices connected to your Verizon Jetpack MiFi 8800L.

Verizon Jetpack MiFi 8800L Simulator: Viewing data usage

An interactive map to view data usage from you Verizon Jetpack MiFi 8800L.

Battery & Power

Verizon Jetpack MiFi 8800L - Insert / Remove Battery

Here's how to insert / remove the battery for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Battery Power Management Settings

Here's how to configure display, sleep and power-down options for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Charging Options

Here's how to identify ports and view the charging status of your MiFi 8800L.

Calling & Dialing

Verizon Jetpack MiFi 8800L Simulator: Accessing settings

A visual guide for accessing settings on your Verizon Jetpack MiFi 8800L.

Verizon Jetpack MiFi 8800L Simulator: Finding additional help

Learn how to find more help for your Verizon Jetpack MiFi 8800L.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Verizon Jetpack MiFi 8800L Simulator: Inserting and Removing the nano SIM card

Learn how to add a nano SIM card to your Verizon Jetpack MiFi 8800L.

Data

Verizon Jetpack® MiFi® 8800L - View Data Usage

Here's how to view how much data your MiFi 8800L has used.

Device ID & Info

Verizon Jetpack® MiFi® 8800L - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID (IMEI) for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - View Diagnostic Info

Here's how to view device and network-specific info for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - View Network Name and Password

Here's how to find the password/key for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - View Phone Number

Here's how to view the mobile number your MiFi 8800L is using.

Device Settings

Verizon Jetpack® MiFi® 8800L - Advanced Settings

Here's how to change advanced settings (e.g., Networks, Manual DNS, etc.) on your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Auto Shutdown

Here's how to choose a shutdown time limit for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - DMZ Settings

Here's how to test your MiFi 8800L firewall settings.

Verizon Jetpack® MiFi® 8800L - LAN Settings

Here's how to configure advanced LAN settings for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - MiFi Share Settings

Here's how to change MiFi share settings on your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Port Filtering

Here's how to block access to services or apps on your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Port Forwarding

Here's how to configure your MiFi 8800L port settings if access is blocked.

Verizon Jetpack® MiFi® 8800L - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren'tfunctioning on your Jetpack MiFi 8800L, view this info.

Verizon Jetpack® MiFi® 8800L - Wireless Network Security Settings

Here's how to view/change security settings (password) for your MiFi 8800L.

Find My Phone

Verizon Jetpack® MiFi® 8800L - Find Device

Here's how to use an audio alert to locate your MiFi 8800L.

GPS & Location Based Services

Verizon Jetpack® MiFi® 8800L - GPS over Wi-Fi

Here's how to change GPS over Wi-Fi settings for your MiFi 8800L.

Hotspot

Verizon Jetpack® MiFi® 8800L - Configure Broadcast Settings

Here's how to check Wi-Fi settings if you're having issues connecting to your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - View Connected Devices

Here's how to view info about devices connected to your MiFi 8800L.

Operating System & Software

Verizon Jetpack® MiFi® 8800L - Restore Settings to Factory Defaults

Here's how to reset your MiFi 8800L if it won't connect, crashes/resets, freezes or runs slowly.

Verizon Jetpack® MiFi® 8800L - Update Firmware

Here's how to check for software updates for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - View Software Version

Here's how to view the software version your MiFi 8800L is running.

SIM Card

Verizon Jetpack MiFi 8800L - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Modify SIM PIN

Here's how to change the SIM card lock code on your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Turn SIM PIN On / Off

Here's how to lock the SIM card for your MiFi 8800L to prevent use until a PIN is entered.

Verizon Jetpack® MiFi® 8800L - Unblock SIM PIN

Here's how to unblock the SIM card on your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - View SIM Card Number

Here's how to view the SIM card number for your MiFi 8800L.

Status Indicators/Lights

Verizon Jetpack® MiFi® 8800L - LED Status Indicators

Here's how the LED status indicator is used on your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - View Signal Strength

Here's how to view the signal strength (signal bars) for your MiFi 8800L.

Text & Multimedia Messaging

Verizon Jetpack® MiFi® 8800L - Delete Messages

Here's how to delete messages from your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - View Text Messages

Here's how to view text messages sent to your MiFi 8800L.

Wi-Fi & Network

Verizon Jetpack MiFi 8800L - Turn Network Name (SSID) On / Off

Here's how to display or not display your MiFi 8800L Wi-Fi name to other devices.

Verizon Jetpack® MiFi® 8800L - Add a WPS Device

Here's how to add a new Wi-Fi (WPS device) to your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Edit Access Point Name (APN)

Here's how to configure which APNs your MiFi 8800L can use.

Verizon Jetpack® MiFi® 8800L - MAC Filtering

Here's how to control MAC address access for your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Network Mode Settings

Here's how to view network mode settings on your MiFi 8800L.

Verizon Jetpack® MiFi® 8800L - Tethered Modem Connection

Here's how to disable Wi-Fi connectivity on your MiFi 8800L and use a tethered connection.