Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon Smart Locator - Support Overview

Find device-specific support and online tools for the Verizon Smart Locator.
Troubleshoot Smart Locator
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Verizon Smart Locator - Activate / Set Up Device

Here's how to set up your Verizon Smart Locator using the Smart Locator Hub app.

Verizon Smart Locator - Add a Smart Locator

Here's how to add a Smart Locator device via the Smart Locator Hub.

Verizon Smart Locator - Create an Account

Here's how to create an account on the Smart Locator Hub app via your smartphone.

Verizon Smart Locator - Delete Smart Locator

Here's how to delete a Smart Locator device via the Smart Locator Hub app on your smartphone.

Verizon Smart Locator - Manage Your Smart Locator Hub Profile

Here's how to update your Smart Locator profile in from the Smart Locator Hub.

Verizon Smart Locator - Sign In / Out of Smart Locator Hub

Here's how to sign in / out of the Smart Locator Hub via your device.

Verizon Smart Locator User Guide (PDF)

This User Guide can help you get the most out of your Smart Locator. Learn about set up, advanced feature use and navigation.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Verizon Smart Locator - Accept Invitation

Here's how to accept an invite to be a contact via the Smart Locator Hub app on your smartphone.

Verizon Smart Locator - How to Use

Learn how to activate and set up the Verizon Smart Locator. Get instructions on how to track important items with location alerts on your smartphone.

Verizon Smart Locator - Manage Your Service

Here's how to manage your Smart Locator account from the Smart Locator Hub.

Verizon Smart Locator - Replace Smart Locator

Here's how to replace your Smart Locator device via the Smart Locator Hub app.

Verizon Smart Locator - Tracking Mode

Here's how to set a tracking mode for your Smart Locator via the Smart Locator Hub app.

Verizon Smart Locator FAQs

Attach a Smart Locator tracker to important items like keys or wallet. Get location alerts on your smartphone anytime with the Verizon Smart Locator Hub app.

Battery & Power

Verizon Smart Locator - Charge the Device

Here's how to charge your Smart Locator device.

Verizon Smart Locator - Check Battery Life

Here's how to check the battery life for your Smart Locator via the Smart Locator Hub.

Verizon Smart Locator - Remotely Power Off Device

Here's how to remotely power off your Smart Locator off via the Smart Locator Hub app.

Contacts

Verizon Smart Locator - Add a Contact

Here's how to add a contact for your Smart Locator via the Smart Locator Hub app.

Verizon Smart Locator - Delete a Contact

Here's how to delete a contact via the Smart Locator app.

Verizon Smart Locator - Edit Contact Permissions

Here's how to edit contact permissions for your Smart Locator via the Smart Locator Hub app.

Verizon Smart Locator - Edit a Contact

Here's how to edit a contact via the Smart Locator Hub.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Verizon Smart Locator - Configure Settings

Here's how to configure settings for your Smart Locator via the Smart Locator Hub app.

Verizon Smart Locator - Display Settings

Here's how to manage display settings for your Smart Locator via the Smart Locator Hub.

Verizon Smart Locator - Turn Guide On / Off

Here's how enable or disable the guide that assists by providing steps when using the Smart Locator Hub.

GPS & Location Based Services

Verizon Smart Locator - Locate Device

Here's how to locate a Smart Locator device via the Smart Locator Hub app.

Verizon Smart Locator - Remove Location Alerts

Here's how to remove location alerts via the Smart Locator Hub app.

Verizon Smart Locator - Turn Satellite Map View On / Off

Here's how to change the location map view for your Smart Locator via the Smart Locator Hub app.

Verizon Smart Locator - Use Location Alerts

Here's how to add location and scheduled alerts for your Smart Locator via the Smart Locator Hub app.

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Lock, Unlock, Password & Security

Verizon Smart Locator - Change Security PIN

Here's how to change the Security PIN for your Smart Locator via the Smart Locator Hub.

Verizon Smart Locator - Create a Security PIN

Here's how to create a Security PIN for your Smart Locator via the Smart Locator Hub app.

Verizon Smart Locator - Turn Security PIN Off

Here's how to remove the Security PIN for your Smart Locator via the Smart Locator Hub off.

Operating System & Software

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Verizon Smart Locator - Install Device Software Update

Here's how to check for / install software updates for your Smart Locator device via the Smart Locator Hub app on your smartphone.

Verizon Smart Locator - View Software Version

Here's how to view the software version for your Smart Locator via the Smart Locator Hub app.

Verizon Smart Locator Software Update

Get instructions on downloading the latest software update for improvements and enhancements to your Smart Locator.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.