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Wear24™ - Support Overview
Wear24™ - Support Overview
Find support and online tools for your Verizon Wear24.
Filter all topics below.
- Apps & Widgets
- Features
- How to Use
- Troubleshooting
All Topics
Activation, Setup & User Guides
Alerts & Reminders
Basics
Battery & Power
Bluetooth
Calling & Dialing
Computer/PC Connectivity
Contacts
Data
Date & Time
Device ID & Info
Device Settings
Email/Gmail
GPS & Location Based Services
Home Screen
Lock, Unlock, Password & Security
Memory/Storage
Near Field Communication (NFC)
Operating System & Software
SIM Card
Sounds, Volume & Audio
Status Indicators/Lights
Text & Multimedia Messaging
Visual & Hearing Accessibility
Wi-Fi & Network
Connect Your Device Directly to the PC
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Here's how to connect your device directly to your PC.
Import Other Dial-up Accounts - VZAccess® Manager
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Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.
Set Up Favorites - Mobile Web 2.0
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Here's how to add your favorite websites to Mobile Web 2.0.
Verizon Wear24 Quick Reference Guide (PDF)
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This Wear24 quick reference guide shows you how to set up your watch, make calls, answer calls, and basic use.
Wear24 User Guide (PDF)
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This Wear24 User Guide can help you get the most out of your device, like charging, pairing, personalizing, setting up calling on your watch, and advanced use.
Wear24™ - Activate / Set Up Device
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Here's how to set up your Wear24 with your companion smartphone.
Wear24™ - Activate Data Service
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Here's how to activate data service on your Wear24.
Wear24™ - Add an Existing Google™ Account
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Here's how to add an existing Google account to your Wear24.
Wear24™ - First time setup and activation - out of the box experience
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Here's how to activate and setup your Wear24 for the first time.
Wear24™ - Remove Gmail™ Account
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Here's how to remove a Gmail account from your Wear 24.
Wear24™ - Manage Alerts / Notifications
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Here's how to change the notification sound for incoming calls and/or messages on your Wear24.
How to Clean / Disinfect Your Device
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Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.
Wear24™ - Delete Carrier Profile
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Here's how to delete a carrier profile from your Wear24.
Wear24™ - Disable Carrier Profile
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Here's how to disable a carrier profile on your Wear 24.
Wear24™ - Download Carrier Profile
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Here's how to download a carrier profile to activate your Wear24.
Wear24™ - Enable Carrier Profile
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Here's how to enable a carrier profile on your Wear24.
Wear24™ - Charge the Device
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Here's how to properly charge your Wear24 using the charging cradle.
Wear24™ - Extend Battery Life
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Here's how to optimize the battery life of your Wear24.
Wear24™ - View Battery Info
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Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Wear24.
Wear24 - Turn Bluetooth On / Off
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Here's how to turn Bluetooth for your Wear24 on or off and make it visible to other devices for pairing.
Wear24™ - Delete Paired Bluetooth® Connection
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Here's how to remove a paired Bluetooth device from your Wear24.
Wear24™ - Answer a Call
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Here's how to answer a call on your Wear24.
Wear24™ - Call History
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Here's how to view your call history from your Wear24.
Wear24™ - Call a Number
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Here's how to call a number from your Wear24.
Wear24™ - Calling Setup
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Here's how to set up your Wear24 to make and receive calls when you aren't near your phone.
Wear24™ - Redial
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Here's how to redial the last number called from your Wear24.
Resolve Windows Device Manager Conflicts
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Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.
Wear24™ - View Contacts
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Here's how to view contacts on your Wear 24.
Wear24™ - Activate Data Service
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Here's how to activate data service on your Wear24.
Wear24™ - Allow / Deny Data Roaming
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Here's how to check settings if you can't connect to the internet or send / receive messages on your Wear24.
Wear24™ - Manage Data Usage
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Here's how to change the data usage cycle and set data warnings and / or limits on your Wear24.
Wear24™ - Turn Data On / Off
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Here's how to turn the cellular data for your Wear24 on or off.
Wear24™ - Set Date and Time
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If your Wear24 shows the incorrect date and/or time, here's how to correct it.
Check for Physical Damage
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Here's how to help determine if your device has damage.
Wear24™ - View Device ID (ESN / IMEI / MEID)
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Here's how to view the device ID (IMEI) for your Wear24.
Wear24™ - View Phone Number
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Here's how to view the phone number associated with your Wear24.
Wear24™ - View SIM Card Number
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Here's how to view the SIM card number associated with your Wear24.
Disable Automatic Configuration and Proxy Server Settings
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Here's how to disable automatic configuration and proxy server settings on your device.
Wear24™ - Display Settings
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Here's how to adjust the display settings (e.g., Brightness, Font) on your Wear24.
Wear24™ - Turn Airplane Mode On / Off
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View this info to turn Verizon network services for your on your Wear 24 on/off or if they aren't functioning.
Wear24™ - Compose and Send Email Message
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Here's how to compose and send an email from your Wear24.
Wear24™ - Reply to an Email Message
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Here's how to reply to an email message from your Wear24.
Wear24™ - Turn GPS Location On / Off
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Here's how to turn GPS location for your Wear24 on or off.
Customizing favorites on the Home Deck - Mobile Web
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Here's how to add a link / folder to mobile web on your desktop or notebook computer.
Wear24™ - Change Permissions
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Here's how to change the permissions (e.g., Add profile, Enable profile) for your Wear24.
Wear24™ - Enable / Disable / Modify Screen Lock
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Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Wear24.
Wear24™ - Unlock Screen
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Here's how to unlock the screen on your Wear24.
Wear24™ - Check Device Storage
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Here's how to check the available memory if your Wear24 runs slow, crashes/resets, or apps freeze.
Wear24™ - Turn NFC On / Off
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Here's how to turn NFC on or off on the Wear 23.
Reboot the Router
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If you can't connect to your Wi-Fi router, rebooting or restarting the may help.
Wear24 Software Update
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Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.
Wear24™ - Factory Data Reset (Powered Off)
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Here's how to factory / hard reset your Wear24 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.
Wear24™ - Factory Data Reset (Powered On)
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Here's how to perform a factory data reset if your Wear24 crashes, freezes, or has call, app or sync issues.
Wear24™ - Install Device Software Update
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Here's how to check for or install software updates on your Wear24.
Wear24™ - View Software Version
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Here's how to view the software version your Wear24 is running.
Wear24™ - View SIM EID Number
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Here's how to view the SIM EID number for your Wear24.
Wear24™ - Set Ringtones
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Here's how to set the ringtone for your Wear24.
Wear24™ - Vibrate Mode
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Here's how to enable vibrate mode on your Wear24.
Wear24™ - Volume Controls
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Here's how to adjust the volume for your Wear24 if it doesn't vibrate or make sounds when receiving texts / email.
Wear24™ - View Signal Strength
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Here's how to view signal strength on the Wear24 smartwatch.
Cancel Text Messaging Subscriptions
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Here's how to cancel text messaging subscriptions from your phone.
Wear24™ - Create and Send a Text Message
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Here's how to create and send a text message from your Wear24.
Wear24™ - View Text Messages
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Here's how to view text messages on your Wear24.
Accessibility Settings - Android™
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Here's how to configure common accessibility settings for your Android smartphone or tablet.
Magnification Gestures / Touch Zoom - Android™
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Here's how to configure your magnification gestures on your Android smartphone or tablet.
Wear24™ - Add Wi-Fi Network
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Here's how to add a Wi-Fi network to your Wear24.
Wear24™ - Remove Wi-Fi Connection
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To remove a saved Wi-Fi network from your watch, view this info.
Wear24™ - Turn Wi-Fi On / Off
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Here's how to turn Wi-Fi for your Wear24 on or off.
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