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Wear24™ - Support Overview

Find support and online tools for your Verizon Wear24.
Activate and setup
Learn how to activate and set up your Wear24.

Wear24 User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Wear24
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Verizon Wear24 Quick Reference Guide (PDF)

This Wear24 quick reference guide shows you how to set up your watch, make calls, answer calls, and basic use.

Wear24 User Guide (PDF)

This Wear24 User Guide can help you get the most out of your device, like charging, pairing, personalizing, setting up calling on your watch, and advanced use.

Wear24™ - Activate / Set Up Device

Here's how to set up your Wear24 with your companion smartphone.

Wear24™ - Activate Data Service

Here's how to activate data service on your Wear24.

Wear24™ - Add an Existing Google™ Account

Here's how to add an existing Google account to your Wear24.

Wear24™ - First time setup and activation - out of the box experience

Here's how to activate and setup your Wear24 for the first time.

Wear24™ - Remove Gmail™ Account

Here's how to remove a Gmail account from your Wear 24.

Alerts & Reminders

Wear24™ - Manage Alerts / Notifications

Here's how to change the notification sound for incoming calls and/or messages on your Wear24.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Wear24™ - Delete Carrier Profile

Here's how to delete a carrier profile from your Wear24.

Wear24™ - Disable Carrier Profile

Here's how to disable a carrier profile on your Wear 24.

Wear24™ - Download Carrier Profile

Here's how to download a carrier profile to activate your Wear24.

Wear24™ - Enable Carrier Profile

Here's how to enable a carrier profile on your Wear24.

Battery & Power

Wear24™ - Charge the Device

Here's how to properly charge your Wear24 using the charging cradle.

Wear24™ - Extend Battery Life

Here's how to optimize the battery life of your Wear24.

Wear24™ - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Wear24.

Bluetooth

Wear24 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Wear24 on or off and make it visible to other devices for pairing.

Wear24™ - Delete Paired Bluetooth® Connection

Here's how to remove a paired Bluetooth device from your Wear24.

Calling & Dialing

Wear24™ - Answer a Call

Here's how to answer a call on your Wear24.

Wear24™ - Call History

Here's how to view your call history from your Wear24.

Wear24™ - Call a Number

Here's how to call a number from your Wear24.

Wear24™ - Calling Setup

Here's how to set up your Wear24 to make and receive calls when you aren't near your phone.

Wear24™ - Redial

Here's how to redial the last number called from your Wear24.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Wear24™ - View Contacts

Here's how to view contacts on your Wear 24.

Data

Wear24™ - Activate Data Service

Here's how to activate data service on your Wear24.

Wear24™ - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Wear24.

Wear24™ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Wear24.

Wear24™ - Turn Data On / Off

Here's how to turn the cellular data for your Wear24 on or off.

Date & Time

Wear24™ - Set Date and Time

If your Wear24 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Wear24™ - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Wear24.

Wear24™ - View Phone Number

Here's how to view the phone number associated with your Wear24.

Wear24™ - View SIM Card Number

Here's how to view the SIM card number associated with your Wear24.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Wear24™ - Display Settings

Here's how to adjust the display settings (e.g., Brightness, Font) on your Wear24.

Wear24™ - Turn Airplane Mode On / Off

View this info to turn Verizon network services for your on your Wear 24 on/off or if they aren't functioning.

Email/Gmail

Wear24™ - Compose and Send Email Message

Here's how to compose and send an email from your Wear24.

Wear24™ - Reply to an Email Message

Here's how to reply to an email message from your Wear24.

GPS & Location Based Services

Wear24™ - Turn GPS Location On / Off

Here's how to turn GPS location for your Wear24 on or off.

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Lock, Unlock, Password & Security

Wear24™ - Change Permissions

Here's how to change the permissions (e.g., Add profile, Enable profile) for your Wear24.

Wear24™ - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Wear24.

Wear24™ - Unlock Screen

Here's how to unlock the screen on your Wear24.

Memory/Storage

Wear24™ - Check Device Storage

Here's how to check the available memory if your Wear24 runs slow, crashes/resets, or apps freeze.

Near Field Communication (NFC)

Wear24™ - Turn NFC On / Off

Here's how to turn NFC on or off on the Wear 23.

Operating System & Software

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Wear24 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

Wear24™ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Wear24 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Wear24™ - Factory Data Reset (Powered On)

Here's how to perform a factory data reset if your Wear24 crashes, freezes, or has call, app or sync issues.

Wear24™ - Install Device Software Update

Here's how to check for or install software updates on your Wear24.

Wear24™ - View Software Version

Here's how to view the software version your Wear24 is running.

Sounds, Volume & Audio

Wear24™ - Set Ringtones

Here's how to set the ringtone for your Wear24.

Wear24™ - Vibrate Mode

Here's how to enable vibrate mode on your Wear24.

Wear24™ - Volume Controls

Here's how to adjust the volume for your Wear24 if it doesn't vibrate or make sounds when receiving texts / email.

Status Indicators/Lights

Wear24™ - View Signal Strength

Here's how to view signal strength on the Wear24 smartwatch.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Wear24™ - Create and Send a Text Message

Here's how to create and send a text message from your Wear24.

Wear24™ - View Text Messages

Here's how to view text messages on your Wear24.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

Wear24™ - Add Wi-Fi Network

Here's how to add a Wi-Fi network to your Wear24.

Wear24™ - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your watch, view this info.

Wear24™ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Wear24 on or off.