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Motorola W385 - Support Overview

Find device-specific support and online tools for your Motorola W385.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - Motorola W385

Here's how to take picture with your Motorola W385 and send it to online storage.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Backup Assistant

Set Schedule - Backup Assistant - Motorola W385

Here's how to set backup assistant on your W385.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert / Remove Battery - Motorola W385

Here's how to insert / remove the battery for your Motorola W385.

Master Reset - Motorola W385

Here's how to restore your Motorola W385 to factory default settings.

View Battery Info - Motorola W385

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Motorola W385.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Turn Bluetooth® On / Off - Motorola W385

Here's how to turn Bluetooth for your Motorola W385 on or off.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - Motorola W385

Here's how to place a call from your Motorola W385.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Motorola W385

If you're calling into an automated system (e.g., Voicemail) from your Motorola W385 and your dialpad entries aren't recognized, view this info.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Removing call restrictions - Motorola W385

Here's how to remove call restrictions on your Motorola W385.

Speed Dial - Motorola W385

Here's how to add a speed dial on your Motorola W385.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Standalone Mode On / Off - Motorola W385

To turn Verizon network services on/off or if they aren't functioning on your Motorola W385, view this info.

Voice Activated Dialing - Motorola W385

Here's how to use the voice-activated dialing feature on your Motorola W385.

Camera, Photos & Videos

Common Camera Settings - Motorola W385

Here's info on common camera settings (e.g., flash, timer, etc.) for your Motorola W385.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Send Existing Picture via Messaging - Motorola W385

Here's how to send a saved picture on your Motorola W385 via a text message.

Send an Existing Picture to Online Album - Motorola W385

Here's how to send saved pictures to Verizon Cloud from your Motorola W385.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture to Online Album - Motorola W385

Here's how to take picture with your Motorola W385 and send it to online storage.

Take and Send a Picture via Messaging - Motorola W385

Here's how to take and send a picture with your Motorola W385.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - Motorola W385

Here's how to add a contact to your W385.

Caller ID Image - Motorola W385

Here's how to set or change the image for a saved contact on your Motorola W385.

Delete a Contact - Motorola W385

Here's how to delete a contact on your W385.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Device ID & Info

View Device ID (ESN / IMEI / MEID) - Motorola W385

Here's how to view the device ID (IMEI) for your Motorola W385.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

NAM Selection - Motorola W385

Here's how to switch your Motorola W385 between two different phone numbers that are programmed into it.

System Select - Motorola W385

Here's how to change the network mode selection setting on your Motorola W385.

Email/Gmail

Access MSN (Hotmail), Yahoo, or AOL Email Account with Mobile Web

Here's how to access an MSN (Hotmail), Yahoo, or AOL email account with Mobile Web.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - Motorola W385

Here's how to turn GPS location for your Motorola W385 on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Clear Temporary Internet Files - Motorola W385

If you're getting a 'page cannot be displayed' error or can't browse the internet on your W385. view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Lock, Unlock, Password & Security

Set Up Phone Lock - Motorola W385

Here's how to set up screen lock options on your Motorola W385.

Unlock Screen - Motorola W385

To unlock the screen on your Motorola W385, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - Motorola W385

Here's how to free up space if your Motorola W385 runs slow / crashes, apps freeze or you can't save media.

Music

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

View Software Version - Older Handsets

To view the software version your Older Handsets is running, check out this info.

Sounds, Volume & Audio

Use Speakerphone - Motorola W385

To utilize the speakerphone functionality on your Motorola W385, view this info.

Volume Controls - Motorola W385

Here's how to adjust volume if your Motorola W385 doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - Motorola W385

If your W385 isn't receiving multimedia (picture / video) messages, view this info.

Auto Save Messages - Motorola W385

Here's how to set your Motorola W385 to automatically save sentmessages.

Create and Send a Text Message - Motorola W385

Here's how to create and send a text message from your Motorola W385.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Signature - Motorola W385

To add, remove or edit the text message signature on your Motorola W385, view this info.

Wallpapers/Theme

Set Wallpaper - Motorola W385

Here's how to set the Home screen image on your Motorola W385.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55