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BlackBerry® Z10 smartphone - Support Overview

Find device-specific support and online tools for your BlackBerry Z10 smartphone.
Troubleshoot Z10
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - BlackBerry® Z10

Here's how to quickly set up your BlackBerry Z10.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Back Up & Transfer Content

Media Share - BlackBerry® Z10

Here's how to view or play media on different devices with your Z10.

Move Music Files from Device - BlackBerry® Z10

To transfer or move music files/songs between your BlackBerry Z10 and a computer/PC, use this info.

Move Music Files to Device - BlackBerry® Z10

Here's how to transfer music files from a computer to your BlackBerry Z10.

Move Pictures / Videos from Device - BlackBerry® Z10

Here's how to transfer picture or video files from your BlackBerry Z10 to a computer.

Move Pictures / Videos to Device - BlackBerry® Z10

Here's how to transfer picture or video files from a computer to your BlackBerry Z10.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Data via BlackBerry Tag - BlackBerry® Z10

Here's how to wirelessly transfer data from your Z10 to anotherNFC-capable device using BlackBerry Tag.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Extend Battery Life - BlackBerry® Z10

Here's how to improve the battery life for your Z10.

Insert / Remove Battery - BlackBerry Z10

Here's how to insert / remove the battery for your BlackBerry Z10.

Soft Reset - BlackBerry® Z10

Here's how to perform a soft reset on your BlackBerry Z10 if it crashes and resets, freezes or runs slow.

View Battery Info - BlackBerry® Z10

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your BlackBerry Z10.

Bluetooth

Bluetooth® Discovery Mode - BlackBerry® Z10

To make your BlackBerry Z10 visible to Bluetooth devices, view this info.

Send Contact via Bluetooth® - BlackBerry® Z10

Here's how to send a contact on your BlackBerry Z10 via Bluetooth.

Turn Bluetooth® On / Off - BlackBerry® Z10

Here's how to turn Bluetooth for your BlackBerry Z10 on or off.

Calling & Dialing

Answer Options - BlackBerry® Z10

Here's how to change the way your BlackBerry Z10 answers calls.

Call a Number - BlackBerry® Z10

Here's how to place a call from your Z10.

Delete Call History - BlackBerry® Z10

Here's how to clear the call history from your BlackBerry Z10.

Place a Conference Call - BlackBerry® Z10

Here's how to place a conference call from your BlackBerry Z10.

Plus (+) Dialing - BlackBerry® Z10

Here's how to use the + sign to dial internationally from your BlackBerry Z10 while roaming outside the United States.

Redial - BlackBerry® Z10

Here's how to manually redial a number called from your BlackBerry Z10.

Smart Dialing - BlackBerry® Z10

Here's how to set a default country code and area code for phone numbers in the Contacts app on your BlackBerry Z10.

Speed Dial - BlackBerry® Z10

Here's how to add a speed dial to your BlackBerry Z10.

Turn Airplane Mode On / Off - BlackBerry® Z10

To turn Verizon network services on/off or if they aren't functioning on your BlackBerry Z10, view this info.

View Call History - BlackBerry® Z10

Here's how to view the call history of your BlackBerry Z10.

Voice Activated Dialing - BlackBerry® Z10

Here's how to use the voice-activated dialing feature on your BlackBerry Z10.

Camera, Photos & Videos

Move Pictures / Videos from Device - BlackBerry® Z10

Here's how to transfer picture or video files from your BlackBerry Z10 to a computer.

Move Pictures / Videos to Device - BlackBerry® Z10

Here's how to transfer picture or video files from a computer to your BlackBerry Z10.

Play / Copy Media (DLNA) - BlackBerry® Z10

Here's how to play and copy media with DLNA on your Z10.

View Pictures / Videos (via an external HDMI device) - BlackBerry® Z10

Here's how to view pictures and/or videos via an external HDMI device on your Z10.

View Pictures / Videos - BlackBerry® Z10

Here's how to view pictures and / or videos on your BlackBerry Z10.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - BlackBerry® Z10

Here's how to use your Z10 as a modem to connect to the internet via a USB or Bluetooth connection.

Contacts

Caller ID Image - BlackBerry® Z10

Here's how to set or change the image for a saved contact on your BlackBerry Z10.

Manage Contacts - BlackBerry® Z10

Here's how to add, delete or edit contacts on your Z10.

Send Contact via Bluetooth® - BlackBerry® Z10

Here's how to send a contact on your BlackBerry Z10 via Bluetooth.

Data

Allow / Deny Data Roaming - BlackBerry® Z10

Here's how to turn data roaming for your BlackBerry Z10 on or off.

Turn Data Services On / Off - BlackBerry® Z10

Here's how to turn mobile data for your Z10 on or off.

Date & Time

Set Date and Time - BlackBerry® Z10

If your BlackBerry Z10 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Create a New BlackBerry® ID - BlackBerry® Z10

Here's how to create a new BlackBerry ID for your BlackBerry Z10.

View BlackBerry ID Username - BlackBerry® Z10

Here's how to view the BlackBerry ID user name that's currently signed in on your Z10.

View Device ID (ESN / IMEI / MEID) - BlackBerry® Z10

Here's how to view the device ID (IMEI) for your Z10.

View MAC Address - BlackBerry® Z10

Here's how to view the Wi-Fi MAC address for your BlackBerry Z10.

View Phone Number - BlackBerry® Z10

Here's how to view the phone number for your BlackBerry Z10.

Device Settings

Answer Options - BlackBerry® Z10

Here's how to change the way your BlackBerry Z10 answers calls.

App Usage - Parental Controls - BlackBerry® Z10

Here's how to manage access to apps and features via Parental Controls on your BlackBerry Z10.

Call Timers - BlackBerry® Z10

Here's how to view or clear call timers on your BlackBerry Z10.

Display Settings - BlackBerry® Z10

Here's how to adjust display options including brightness, screen timeout, and swipe to wake on your BlackBerry Z10.

Mode Alerts - BlackBerry® Z10

Here's how to manage alerts based on the sound mode setting on your Blackberry Z10.

Sign In - BlackBerry® ID - BlackBerry® Z10

Here's how to sign in to your BlackBerry account on your BlackBerry Z10.

Turn Airplane Mode On / Off - BlackBerry® Z10

To turn Verizon network services on/off or if they aren't functioning on your BlackBerry Z10, view this info.

Turn Parental Controls On / Off - BlackBerry® Z10

Here's how to turn parental control functions on or off for your BlackBerry Z10.

Turn Screen Rotation On / Off - BlackBerry® Z10

If the display on your BlackBerry Z10 doesn't rotate, this shows how to fix it.

Email/Gmail

Add a Personal Email Account - BlackBerry® Z10

Here's how to add a personal email account to your BlackBerry Z10.

Compose and Send Email Message - BlackBerry® Z10

Here's how to create and send an email message from your BlackBerry Z10.

Configure Corporate Email (Exchange ActiveSync®) - BlackBerry® Z10

Here's how to update work email settings for your BlackBerry Z10.

Delete Email Messages - BlackBerry® Z10

Here's how to delete email messages from your BlackBerry Z10.

Email Account Settings (Personal POP / IMAP) - BlackBerry® Z10

Here's info on personal email settings for your BlackBerry Z10.

Enterprise Activation - BlackBerry® Z10

Here's how to activate your BlackBerry Z10 on a BlackBerry Enterprise Server.

Manually Add a Personal Email Account - BlackBerry® Z10

Here's how to add a personal email account by manually entering server info on your Z10.

Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Z10

Removing then re-adding a work email account on your Z10 often fixes email issues.

Remove a Personal Email Account - BlackBerry® Z10

Removing then re-adding an email account on your Z10 often fixes email issues.

Reply to an Email Message - BlackBerry® Z10

Here's how to reply to an email message from your Z10.

Set Up Corporate Email (Exchange ActiveSync®) - BlackBerry® Z10

To add a work email account on your Z10, view this info.

View Email Messages - BlackBerry® Z10

Here's how to view email messages on your BlackBerry Z10.

Find My Phone

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

Add Layers (BlackBerry® Maps) - BlackBerry® Z10

Here's how to view additional info layers in BlackBerry Maps on your Z10.

Find Current Location (BlackBerry® Maps) - BlackBerry® Z10

Here's how to find your current location in BlackBerry Maps on your BlackBerry Z10.

Find Driving Directions (BlackBerry® Maps) - BlackBerry® Z10

Here's how to use BlackBerry Maps to find driving directions on your Z10.

Turn GPS Location On / Off - BlackBerry® Z10

Here's how to turn GPS location for your BlackBerry Z10 on or off.

Hotspot

Manage Mobile / Wi-Fi Hotspot Settings - BlackBerry® Z10

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your BlackBerry Z10.

Turn Mobile / Wi-Fi Hotspot On / Off - BlackBerry® Z10

Here's how to turn the Mobile Hotspot feature for your BlackBerry Z10 on or off.

Internet & Web Browser

Access Websites - BlackBerry® Z10

Here's how to access websites on your Z10 using the web browser.

Add a Virtual Private Network - BlackBerry® Z10

Here's how to add a virtual private network (VPN) to your BlackBerry Z10.

Allow / Block Browser Cookies - BlackBerry® Z10

If you can't browse the Internet or view website images on your BlackBerry Z10, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Change the Browser Start / Home Page - BlackBerry® Z10

Here's how to change the Home page in the web browser on your Z10.

Clear Temporary Internet Files - BlackBerry® Z10

If you're getting a 'page cannot be displayed' error or can't browse the internet on your BlackBerry Z10, follow these steps.

Open / Manage Browser Bookmarks - BlackBerry Z10

Here's how to open, add, modify and remove browser bookmarks on your BlackBerry Z10.

Open Web Browser - BlackBerry® Z10

Here's how to open the default web browser on your BlackBerry Z10.

Save Pictures from Browser - BlackBerry® Z10

Here's how to save images viewed from websites on your BlackBerry Z10.

Turn Data Services On / Off - BlackBerry® Z10

Here's how to turn mobile data for your Z10 on or off.

Language

Language Selection - BlackBerry® Z10

Here's how to change the language used on your BlackBerry Z10.

Lock, Unlock, Password & Security

Change Device Password - BlackBerry® Z10

To change the method used to lock or unlock your BlackBerry Z10, view this info.

Create a Device Password - BlackBerry® Z10

Here's how to create a device password for your BlackBerry Z10.

Enable / Disable / Modify SIM PIN - BlackBerry® Z10

Here's how to change, enable or disable the SIM card lock code on your BlackBerry Z10.

Manage Screen Lock Settings - BlackBerry® Z10

Here's how to configure the screen lock settings for your BlackBerry Z10.

Turn Off the Device Password - BlackBerry® Z10

Here's how to remove the device lock password from your BlackBerry Z10.

Unlock Screen - BlackBerry® Z10

To unlock the screen on your BlackBerry Z10, check out this info.

Memory/Storage

Check Device Storage - BlackBerry® Z10

Here's how to free up space if your Z10 runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - BlackBerry® Z10

Here's how to erase all data on the SD / memory card of your BlackBerry Z10.

Insert SD / Memory Card - BlackBerry® Z10

Here's how to insert an SD / memory card into your BlackBerry Z10.

Remove SD / Memory Card - BlackBerry® Z10

Here's how to remove the SD / memory card from your BlackBerry Z10.

Music

Move Music Files from Device - BlackBerry® Z10

To transfer or move music files/songs between your BlackBerry Z10 and a computer/PC, use this info.

Move Music Files to Device - BlackBerry® Z10

Here's how to transfer music files from a computer to your BlackBerry Z10.

Play Music Files - BlackBerry® Z10

Here's how to play music files on your BlackBerry Z10.

Near Field Communication (NFC)

Turn NFC On / Off - BlackBerry® Z10

Here's how to turn NFC on or off so compatible apps can transfer files from your BlackBerry Z10.

Operating System & Software

BlackBerry Z10 - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

Install Device Software Update - BlackBerry® Z10

To check for or to install software updates on your BlackBerry Z10, view this info.

View Software Version - BlackBerry® Z10

Here's how to view the software version your BlackBerry Z10 is running.

Wipe Handheld Option - BlackBerry® Z10

Here's how to factory reset your BlackBerry Z10 if you have a blank or frozen screen or calling, app, audio and syncing issues.

SIM Card

Enable / Disable / Modify SIM PIN - BlackBerry® Z10

Here's how to change, enable or disable the SIM card lock code on your BlackBerry Z10.

Insert SIM Card - BlackBerry® Z10

Here's how to properly insert a SIM card into your BlackBerry Z10 to avoid potential service issues.

Remove SIM Card - BlackBerry® Z10

Here's how to remove the SIM card from your BlackBerry Z10.

Unblock SIM PIN - BlackBerry® Z10

Here's how to unblock the SIM PIN for your BlackBerry Z10.

View SIM Card Number - BlackBerry® Z10

Here's how to view the SIM card number associated with your BlackBerry Z10.

Sounds, Volume & Audio

Mode Alerts - BlackBerry® Z10

Here's how to manage alerts based on the sound mode setting on your Blackberry Z10.

Set Active Profile - BlackBerry® Z10

Here's how to set the active sound profile on your Z10.

Set Ringtones - BlackBerry® Z10

Here's how to select or change ringtones on your BlackBerry Z10.

Use Speakerphone - BlackBerry® Z10

To utilize the speakerphone functionality on your BlackBerry Z10, view this info.

Vibrate Mode - BlackBerry® Z10

Here's how to turn vibrate mode for your BlackBerry Z10 on or off.

Volume Controls - BlackBerry® Z10

Here's how to adjust the volume if your BlackBerry Z10 doesn't vibrate or play sounds when receiving calls / messages.

TV

HDMI Format - BlackBerry® Z10

Here's how to adjust the resolution of the screen contents your BlackBerry Z10 shares with an external display via HDMI.

Play / Copy Media (DLNA) - BlackBerry® Z10

Here's how to play and copy media with DLNA on your Z10.

View Pictures / Videos (via an external HDMI device) - BlackBerry® Z10

Here's how to view pictures and/or videos via an external HDMI device on your Z10.

Text & Multimedia Messaging

Auto Receive Messages - BlackBerry® Z10

If your Z10 is not receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - BlackBerry® Z10

Here's how to create and send a text message via the Text Messages app on your BlackBerry Z10.

Delete Messages - BlackBerry® Z10

Here's how to delete text messages from your BlackBerry Z10 via the Message app.

Phone and Text Message Restrictions - Parental Controls - BlackBerry® Z10

Here's how to set text message restrictions using parental controls for your BlackBerry Z10.

Save a Picture/Video Message - BlackBerry® Z10

Here's how to save a picture or video file sent as a message to your BlackBerry Z10.

Send PIN Message - BlackBerry® Z10

Here's how to send a message from your BlackBerry Z10 to another BlackBerry using the recipient's PIN.

Send Picture Message - BlackBerry® Z10

Here's how to send a saved picture from your BlackBerry Z10 to a messaging recipient.

Send Video Message - BlackBerry® Z10

Here's how to send a video to a messaging recipient from your BlackBerry Z10.

Turn Message Delivery Confirmation Setting On / Off - BlackBerry® Z10

To receive delivery confirmation for messages sent from your BlackBerry Z10, view this.

View Text Messages - BlackBerry® Z10

Here's how to view text messages via the Text Messages app on your BlackBerry Z10.

Tips, Tricks & Shortcuts

Cut, Copy and Paste Text - BlackBerry® Z10

Here's how to cut, copy and paste text on your BlackBerry Z10.

Visual & Hearing Accessibility

Manage TTY Settings - BlackBerry® Z10

To change the TTY settings on your BlackBerry Z10, check out this info.

Wallpapers/Theme

Set Wallpaper - BlackBerry® Z10

Here's how to set the Home screen image on your Z10.

Wi-Fi & Network

Add a Virtual Private Network - BlackBerry® Z10

Here's how to add a virtual private network (VPN) to your BlackBerry Z10.

Add a Wi-Fi Network - BlackBerry® Z10

Here's how to add an available Wi-Fi network to your Z10.

Manually Add a Wi-Fi Network - BlackBerry® Z10

View this info if the Wi-Fi network you want to add to your Z10 doesn't display.

Network Mode Settings - BlackBerry® Z10

View this info on network mode settings if you're having issues with voice / data services on your BlackBerry Z10.

Remove Wi-Fi Connection - BlackBerry® Z10

To remove a saved Wi-Fi network from your BlackBerry Z10, view this info.

Turn Wi-Fi On / Off - BlackBerry® Z10

Here's how to turn Wi-Fi for your BlackBerry Z10 on or off.

View Signal Strength - BlackBerry® Z10

Here's how to view signal strength on the BlackBerry Z10.

Wireless Mode - BlackBerry® Z10

Here's how to turn the mobile network for your BlackBerry Z10.