Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites

  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy


    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


  • Support  

    Community help





  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.






    See what's Trending!


FiOS Internet

Check the Battery Back-up Unit (BBU) for Power


  1. Have you had a power outage in the last eight hours?
    • Yes: Your BBU provides up to 8 hours of power to your phone service. Check the red battery status indicator light on the BBU. If the red battery light is on, go to step 2.
    • No: Go to Step 3.
  2. Check to ensure the battery is properly connected in the BBU. Is the battery light still on?
  3. Do any of the following conditions apply?
    • The power cord is unplugged: Make sure the power cord is plugged into a working AC outlet.
    • The outlet that the BBU is plugged into has a reset switch: The outlet switch may have been tripped. Press the reset button on the outlet.
    • A fuse or circuit breaker has an issue: Check the fuse or circuit breaker to make sure your outlet is working. Reset the breaker or replace fuses if necessary.

      Once you have checked for and resolved the issues for this step, go to Step 4.
  4. Check the AC status indicator light on the BBU. What is the status of the AC light?


Note: The Battery Backup Unit (BBU) will shut down approximately one hour before that battery has completely drained. If you need to make an emergency phone call after the BBU has shut down, press the Battery Emergency Use button on the ONT. This should enable the ONT to reboot and provide up to one hour of talk time. After you press the Battery Emergency Use button, the BBU will operate until the battery has completely drained.

Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=45993,15168,16237,16237,16237,15168
Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

Support Tools

Watch FiOS


  • Visual 411