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Fix CableCard Problems

CableCard activation screen does not display

  1. Check whether the CableCard has been removed from the card slot.
  2. Ensure that the CableCard is properly plugged into the card slot.
  3. If it has been removed or is not properly plugged in, try to reinsert the CableCard into the card slot in the TV or DVR.
  4. If the activation screen does not appear within five minutes, contact a Verizon Live Chat agent.

    NOTE: Make sure to write down the CableCard ID number located on the back of the CableCard so that you have it available when you contact Verizon. You may have to provide this number for troubleshooting purposes.

CableCard not working

Contact a Verizon Live Chat agent. The agent will assist you to fix the problem or determine if your CableCard needs to be replaced.

Can't copy some programs delivered through my CableCard to DVD

This means that the content you are trying to copy is protected to prevent or limit copying. Federal Communications Commission (FCC) regulations for copy protection of digital content allow programmers to determine which content can be copied by end consumers, and how many times.

There are several levels of protection that may have been added to the content:

  • Copy never
  • Copy once
  • No more copies
  • Copy freely

You can only copy those programs that do not have copy protection applied, or are identified as "copy freely" or "copy once."

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