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Home Control: Choose your service

Home Monitoring and Control Setup


After you order Home Monitoring and Control and receive your devices, you are ready to set up your Home Monitoring & Control service.


During the setup process, you'll create a network of "paired" Home Monitoring & Control devices that communicate wirelessly with the Gateway Device.

This means you can operate your devices and receive important information from them (such as energy usage and event activity) via your computer, smartphone, and FiOS TV.

Setup Help

Setting Up Your Home Control Devices pdf image



After your initial setup:

Add or Unpair a Device

Wi-fi setup for Camera


Return or exchange a Device

Contact Us


Getting Started with Home Monitoring & Control

For detailed steps: Setting Up Your Home Control Devices pdf image



Step Action




Set up your Home Monitoring and Control Network

Visit the Home Monitoring and Control Web site on My Verizon to follow steps for activating your Gateway device (and optional Remote Control) and pairing your devices.

Note: You are able to use the Set up Wizard to add some third-party z-wave devices. From the Set up Wizard, select Device Setup, and Devices from Other Companies to view simplified instructions. Learn More

Before you begin:

  • Have your router and Gateway Device nearby when you begin the Setup Wizard, as you'll connect these two devices first.
  • Turn-off any active baby monitors, as baby monitors interrupt a Z-wave device's frequency and prevents successful communication between devices and the Gateway device.


Need help? Review device setup tips and troubleshooting help.





Install your devices

Use the device installation manuals to follow steps for installing each Home Monitoring and Control device. 





Once you use the Setup Wizard to set up and activate your Gateway Device and at least one device, you are ready to use your devices to monitor your home and its energy usage from your computer, smartphone or FiOS TV.  

Set up Wizard graphicHome Monitoring Control Web siteQuick Start Guide PageIntroText=47592,47602,46930,47107,46929;PageIntroText1=46986,46986,47005,47028,47018,47333,47011,47012,46999,47031,46929
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