Verizon Support
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

Home Control: Choose your service

Home Monitoring and Control Setup

 

After you order Home Monitoring and Control and receive your devices, you are ready to set up your Home Monitoring & Control service.

 

During the setup process, you'll create a network of "paired" Home Monitoring & Control devices that communicate wirelessly with the Gateway Device.
 

This means you can operate your devices and receive important information from them (such as energy usage and event activity) via your computer, smartphone, and FiOS TV.
 

Setup Help
 

Setting Up Your Home Control Devices pdf image

 

 

After your initial setup:

Add or Unpair a Device

Wi-fi setup for Camera

 

Return or exchange a Device

Contact Us

 

Getting Started with Home Monitoring & Control

For detailed steps: Setting Up Your Home Control Devices pdf image

 

 

Step Action

  1.

 


 

Set up your Home Monitoring and Control Network

Visit the Home Monitoring and Control Web site on My Verizon to follow steps for activating your Gateway device (and optional Remote Control) and pairing your devices.

Note: You are able to use the Set up Wizard to add some third-party z-wave devices. From the Set up Wizard, select Device Setup, and Devices from Other Companies to view simplified instructions. Learn More
 

Before you begin:

  • Have your router and Gateway Device nearby when you begin the Setup Wizard, as you'll connect these two devices first.
     
  • Turn-off any active baby monitors, as baby monitors interrupt a Z-wave device's frequency and prevents successful communication between devices and the Gateway device.

 

Need help? Review device setup tips and troubleshooting help.

 

 

  2.

 

Install your devices

Use the device installation manuals to follow steps for installing each Home Monitoring and Control device. 

 

 

Next:

 

Once you use the Setup Wizard to set up and activate your Gateway Device and at least one device, you are ready to use your devices to monitor your home and its energy usage from your computer, smartphone or FiOS TV.  

Set up Wizard graphicHome Monitoring Control Web siteQuick Start Guide PageIntroText=47592,47602,46930,47107,46929;PageIntroText1=46986,46986,47005,47028,47018,47333,47011,47012,46999,47031,46929
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411