Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

FiOS Internet



  • Make sure your computer meets minimum requirements
    Make sure your computer meets the minimum system requirements to work with Verizon FiOS Internet Service.
  • Check for a grounded electrical outlet
    Find the area where your utilities enter your home or garage. Nearby this area, you will need an indoor grounded electrical outlet that accepts three-pronged power cords. This outlet must not be controlled by a switch.
  • Allow 4 - 6 hours for installation
    A typical installation takes 4 - 6 hours after the Verizon Technician arrives at your home. Make sure you allow enough time for installation.
  • Someone 18 years or older must be present
    An adult who can make decisions regarding equipment placement and computer configuration options must be present for the entire installation.
  • Clear a path for the Verizon Technician to work
    The Verizon Technician will need access to the location where your utilities enter your home or garage. The technician will also need room to work around your computer as well as any areas where Ethernet jacks will be installed. If you ordered FiOS TV, the technician will need room to work around your TV(s).
  • Make sure you have Administrator Rights, plus any user names and passwords
    In order for the Verizon Technician to be able to install FiOS, you must have Administrator Rights on your Windows computer. If you have installed software on your computer before, you probably already have Administrator Rights. You also need to have any other user names or passwords needed to access your computer (for example: firewall, networking router, Windows logon).
  • Have your current Verizon Online user name and password (if applicable)
    If you are a Verizon High Speed Internet or Dial-up customer who is upgrading to FiOS, please have your current Verizon Online user name and password available.

 

Next


Privacy SettingsAccept CookiesAccept Cookies Next
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411