Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Home

FiOS TV

How to download and install FiOS Mobile Remote to your phone

Before you download and install the FiOS Mobile Remote application, register your mobile device so that it can control your FiOS TV HD DVR or HD Set-Top box (STB).

 

After you have registered, you receive a text message to your mobile device with a link to install the application:

  1. Open the text message and click the link provided to install the application.

    Instructions for Motorola DROID:
    Installation may take a few minutes. After installing, select FiOS Mobile Remote from your apps. list.

    Instructions for HTC Imagio:
    1. Read the End User Licence agreement and press I Agree.
    2. Select Open to open the app. file.
      FiOS Mobile Remote begins to install. This may take a few minutes.
    3. Open the Start menu.
    4. Select FiOS Mobile Remote from your apps. list.

  2. If you haven’t already done so, connect to the same Wi-Fi router where your HD STB is connected.

  3. Open the Mobile Remote application on your mobile device.

  4. Enter your Name, and the last 4 digits of your mobile number and press OK

    The application searches for all the HD STBs you have registered with this mobile number. The STB name flashes in the top-right corner of your TV, and a list of STBs is displayed on your mobile device.

    Example:  STB 1

  5. Select the STB name to which you want to connect.

    Wait until you see the following message display on your TV:

    You can now use your mobile device as a FiOS TV Remote.

  6. Press OK on your TV remote control.



See Also:
SolutionDesc1=45516;SeeAlsoLinks=45528,45512
Verizon SignIn Alerts

Sign in

 

for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411