We didn't find any content that matched your search.

    Contact Center & CX Solutions

    Analyst Report

    Guide to Remote & Hybrid Working Contact Center Solutions

    This ContactBabel inner circle series report covers how to engage customers, empower agents and build personalized experiences with Verizon Virtual Contact Centers.

    Jun 1, 2022 ,  65 min read

    Read the report

    White Paper

    Tackling Business Challenges for 2021 and Beyond

    Learn about how successful organizations focused on unifying the intersection of digital and physical selling as a result of the 2020 pandemic.

    Mar 9, 2022,  9 min read

    Read the white paper

    Article

    Drive-thru vehicle detection is shaping the future of customer experience

    Learn how drive-thru vehicle detection is playing a key role in the future of the restaurant customer experience.

    May 18, 2022,  5 min read

    Read more

    Customer Success Story

    Ambrosia and Neuroscience Centers Contact Center Hub

    Ambrosia and Neuroscience turned to Verizon’s Contact Center Hub, a multi-channel contact center solution that allows staff to engage with patients from any device

    Nov 12, 2021,  5 min read

    Read the story

    Article

    How retail store customer navigation technology can help improve experiences and revenue

    Retail store customer navigation technology can not only help shoppers find products but also enhance the entire experience. Learn more.

    May 6, 2022,  4 min read

    Read more

    Solutions Brief

    Deliver next-generation customer experiences with a next-generation cloud contact center.

    Webex Contact Center: Inspired by customers and built for businesses

    Oct 12, 2021,  5 min read

    Read the solution brief

    White Paper

    The Human Connection: Technology for Better Customer Experience

    Discover how consumers feel about digital interactions with brands today. Learn more by reading The Human Connection, a study of 5,601 people from 16 countries.

    Oct 4, 2021,  17 min read

    Read the white paper

    Executive Brief

    The human connection: Using technology to create a better customer experience

    Attitudes are shifting when it comes to AI, according to Longitude and Verizon research. Digital experiences are getting more sophisticated as artificial intelligence (AI) delivers more responsive and human-like automated guidance.

    Oct 3, 2021,  3 min read

    Read the brief

    Infographic

    Infographic - Longitude

    The human connection: Using technology to create a better customer experience

    Oct 3, 2021,  3 min read

    View the infographic

    Case Study

    Revolutionizing the customer—and retailer—experience with rich and connected digital displays

    Discover how Verizon’s partnership with Cooler Screens improves the customer value chain. Learn how interactive technology can encourage consumer purchasing.

    Sep 13, 2021,  6 min read

    Read the case study

    White Paper

    Lessons from Customer Experience Leaders

    Here you will find the key take outs and learnings about how to become a customer experience leader.

    Sep 7, 2021,  2 min read

    Read the white paper

    White Paper

    Weighing Technology Investments? New IDG survey identifies four IT priority areas

    New IDG survey identifies four IT priority areas: workplace collaboration; network connectivity and resiliency; cybersecurity; and customer experience.

    Sep 1, 2021,  9 min read

    Read the white paper

    Article

    How to improve your personalized marketing strategy with micro-moments

    Micro-moments play a crucial role in the future of personalized marketing. Here's how to leverage these instant actions to drive revenue.

    Apr 25, 2022,  5 min read

    Read more

    Infographic

    Why it's time to switch to Verizon Conversational IVR

    Your interactive voice response (IVR) system might be saving you time and money. But is it annoying your customers? The phone is still an important way for customers to reach you.

    Aug 11, 2021,  2 min read

    View the infographic

    Article

    How AI customer service can help enable better interactions

    Here's how AI customer service can help enable better interactions, improve satisfaction, and contribute to a high-quality customer experience.

    Apr 20, 2022,  4 min read

    Read more

    Podcast

    CX Maturity Report 5 Lessons from the Leaders

    Jul 7, 2021

    The 8 questions every organization should ask as they consider their Cloud Contact Center strategy

    With more than 30 years of leadership in contact center design, deployment and support, Verizon is uniquely positioned to help organizations make more informed and successful decisions about their Cloud Contact Center strategy.

    Jun 30, 2021,  9 min read

    Let's get started.