Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge






Verizon Troubleshooters

Technical glitches can be frustrating but with the Verizon Troubleshooter, they don’t have to be. Our online support tool lets you quickly and easily diagnose, fix and report issues with your Verizon Phone, FiOS TV, or InternetInternet service.
You can even create a repair request or check an existing Repair Status. Skip the phone and fix it online!
Verizon Troubleshooter | Request Repair



  No Dial Tone
  Cannot Make a Call
  Cannot Receive a Call
  Noise or Static on Calls
  Get Voice Mail Access Number
  Manage Voice Mail Settings
  More Support Options >


Quick Fix for Set Top Boxes
Set Top Box or DVR Not Working
No TV Picture or Channels
Some Fios TV Channels Out
Set Up your Remote Control
Activate Set Top Box
Replace ONT Backup Battery
MPEG 4 Set-Top Box Exchange
Upgrade My DVR
Fix Set Top Box/Remote Issues
Fix Video On Demand Issues
Picture Quality Problems
Fix Battery Beeping Issues
Fix TV Guide/Settings
Wire-Related FiOS Service Issues
Fix DVR Issues
Set Top Box Install
More Support Options >


Manage Wi-Fi Settings
Cannot Connect To Internet
Update Verizon Router Password
Reset your User ID & Password
FiOS Services Affected by Weather
Setup your Verizon Email Account
What are my Email Settings ?
Add Additional Email Account
Fix your Verizon Email Account
Retrieve your Wi-Fi Security Key
Cannot Send/Receive Emails
Manage & Setup Accounts
Slow Internet Speed
All FiOS Services Out
Router and Browser Settings
More Support Options >
Not a Verizon Home Residential Customer? Small Business Support | Enterprise Support | Wireless Support

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios