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we cover it

Verizon Home Device Protect does not cover cell phones. This plan is designed to provide protection and support for a variety of home technology products, such as TVs, gaming systems, computers, smart home products, wearables, and Wi-Fi-enabled home healthcare devices. For coverage of mobile phones, Verizon offers separate device protection options like Verizon Mobile Protect, which includes services such as repairs, replacements, and technical support specifically tailored for mobile devices.

With Verizon Home Device Protect, your eligible home tech devices are covered for mechanical or electrical failures caused by defects in materials and workmanship, normal wear and tear, and power surges. Additionally, portable products like laptops and gaming consoles are covered for unintentional and accidental damage from handling. Given this extensive coverage, you may find that separate extended warranties are unnecessary. However, it's essential to review the specific terms and conditions to ensure all your home tech and potential issues are covered.

While Verizon Home Device Protect is not a warranty, it is a service contract that provides broad coverage for a variety of home tech products, potentially reducing the need for individual extended warranties. It covers eligible home tech regardless of where they were purchased and even if you don't have a receipt. It also includes repairs or replacements for covered breakdowns, offering a comprehensive solution for protecting your home technology investments.

Yes, Verizon Home Device Protect covers eligible home tech products you already own, not just new purchases. This includes devices like TVs, computers, gaming systems, smart home products, wearables, and more.

Coverage applies regardless of the purchase date or location, provided the home tech meets the eligibility criteria outlined in the terms and conditions.

Yes. Verizon Home Device Protect covers eligible home tech purchased from any retailer, not just those bought through Verizon. This means your home tech investments from various sources can be protected under this single protection option.

Upon enrolling in Verizon Home Device Protect, you gain access to:

• Repairs or Replacement: If an eligible device experiences a covered breakdown, Verizon will repair or replace it. A service fee of $49 or $99 may apply, depending on the device.
• 24/7 Expert Support: Access to technical support for assistance with your devices.
• In-Home Expert Visits: Up to two in-home visits per 12-month period for help with home tech setup, configuration, or optimization.
• Second Residence Coverage: Protection extends to eligible home tech in a second residence at no additional cost.

To utilize these services, you can contact support through the provided channels or schedule in-home visits as needed.

To be eligible for Verizon Home Device Protect, you must have either a Verizon broadband account (Fios Home Internet, 5G Home Internet, or LTE Home Internet) or a Verizon mobile account with specific plans. If you're not currently a Verizon customer, you would need to become a customer first and then enroll in the program.

The 24/7 expert support provided by Verizon Home Device Protect includes live assistance.

You can access support through the Tech Coach app, which offers one-tap access to expert help, tips, and self-help tech guides. Additionally, you can call the support line to speak directly with an expert for assistance with your home tech.

A second residence can be any location primarily used for residential purposes¹, such as a family member's home or a student's college apartment. The home does not have to be in the account holder's name. For example, an elderly parent's home could be a second residence that would be covered. To add a second residence for coverage, you must do so through your Asurion dashboard or at the time of filing a claim. You can change your second covered address up to three times per 12 months.

¹ Your primary address for Verizon Home Device Protect coverage is your Verizon account address. You may change your second covered address up to three (3) times per 12 months. In order to cover a second address, you must add it through your Asurion dashboard at my.asurion.com/dashboard or at the time of filing a claim. Your second covered address must be used primarily for residential and not business purposes. Terms and conditions apply to both covered addresses and claims at both addresses will count towards the aggregate claim limit.

Scheduling professional installation is straightforward. You can request an installation appointment online or by calling the Asurion support line. The service covers installations for various products, including:

• TVs (wall-mounted)
• Soundbars
• Smart thermostats
• Wireless network setups (e.g., Wi-Fi routers/mesh systems)
• Smart hubs
• Smart doorbells
• Wi-Fi security cameras

A $49 service fee applies for each product installed. However, Verizon Home Internet customers with a 5G Home or Fios internet plan who are enrolled in Verizon Home Device Protect can enjoy a $0 installation for eligible home tech such as televisions, soundbars, security cameras, thermostats, and doorbells.