5G and LTE Home Plus offers FAQs

The redemption time frame for your offer depends on the promotion tied to your new 5G Home, 5G Home Plus or 5G Home Ultimate or LTE Plus Home plan service.

Redemption timelines:

• Some offers are redeemable immediately after you complete your qualifying order.
•  Some offers require a waiting period. The period can be anywhere from 14 to 65 days.

We send you an email when the waiting period is over. You have 60 days after the waiting period ends to redeem the offer.

Good to know: You can visit My Verizon to view the deadline to redeem the offer:

• My Verizon website - Visit Make the most of your plans.
• My Verizon app - Visit My Offers.

To redeem the offer:

1. Sign in to your My Verizon mobile account.
   1. My Verizon website - Visit Make the most of your plans.
   2. My Verizon app - Visit My Offers.
2. Choose the other tile.
3. Review and agree to the Terms & Conditions then select Claim offer.
4. Follow the steps to redeem your offer.

You might not see the offer tile for any of these reasons:

• The full waiting period before you can redeem the offer isn't over.
• You already redeemed the offer.
• The redemption deadline has passed.
• You canceled or downgraded your eligible plan during the redemption waiting period and no longer qualify for the offer.

If none of these apply, Contact us for help.

How and when you receive the offer item depends on the type of item you qualified for.

In general, delivery of your offer is:

• Gift Cards (i.e., Verizon Gift Card or third-party) - Are sent to the email address registered to your Verizon account, usually within several days of redemption.
• Verizon accessories - Shipping and delivery timing depends on inventory availability.
• Third-party hard goods items redeemed on websites other than Verizon's - Shipping and delivery depend on the third-party provider.

We send you a confirmation email with delivery information after you’ve redeemed your offer.

After you redeem the offer, Verizon reserves the right to charge back the value of the offer if within 180 days the qualifying purchase is either:

• Canceled
• Downgraded to a non-qualifying purchase

If you cancel or downgrade to a non-qualifying purchase before redeeming the offer, you're no longer eligible for the offer.

Contact us for questions about the offer terms and delivery.