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Shopping & Ordering Support
Get support for Verizon's best offers:
- Simple, easy to understand plans
- Verizon deals
- The latest devices and accessories
- Save with Verizon discounts
- Switch to Verizon today
FAQs
Military and veterans discounts FAQs
Learn how Verizon supports service members, military spouses and veterans by offering Fios and wireless plan discounts.
FAQs
How to trade in your mobile device
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device.
FAQs
Pick up your online order at a Verizon store FAQs
Learn how to to order devices and accessories online and pick them up at a store near you. Pick up your orders in a Verizon store or use the drive-up pick up option.
FAQs
Verizon early upgrade for smartphones FAQs
Customers purchasing eligible devices can return that device after 30 days with payment of 50%, and upgrade to a new eligible smartphone on device payment plan.
My Verizon
Check your upgrade eligibility
Learn if you're eligible for an upgrade.
Article
Switch to Verizon today!
Learn how to bring your own device to a new or existing Verizon account, what devices you can bring, what deals we offer and how to manage SIM cards or eSIM.
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Shopping with Verizon Wireless
5G Home & LTE Home equipment return FAQs
Learn about returning 5G Home or LTE Home equipment when you're getting replacement equipment or after you disconnected service.
Deals & Promos
5G/LTE Home and Home Plus offer FAQs
Learn how to redeem an offer you received when you opened a new Verizon Home Internet account.
Shopping with Verizon Wireless
Add Google Play Pass Subscription - My Verizon Website
Here's how to add a Google Play Pass subscription via the My Verizon website.
Shopping with Verizon Wireless
Add Google Play Pass Subscription - My Verizon app
Here's how to add a Google Play Pass subscription via the My Verizon app.
Deals & Promos
Apple Arcade with eligible Unlimited mobile plans FAQs
Learn how to get Apple Arcade when you have an eligible Unlimited plan and an Apple device. Get information about managing your current subscription.
Deals & Promos
Apple Music promotion with Unlimited mobile plans FAQs
Learn how to get Apple Music when you have an eligible mobile phone plan. Get enrollment instructions.
Shopping with Verizon Wireless
Bill devices, accessories & services to your mobile account FAQs
Learn about billing your Verizon Wireless purchases, such as devices and accessories, directly to your account.
Deals & Promos
Bonus Data FAQs
Learn about the options to add bonus data to your devices on the new Verizon Plan.
Shopping with Verizon Wireless
Bring your own mobile device (BYOD) FAQs
Learn how to bring your own device to a new or existing Verizon account, what devices you can bring, what deals we offer and how to manage SIM cards or eSIM.
Deals & Promos
Cancel Google Play Pass Subscription - My Verizon Website
Here's how to cancel your Google Play Pass subscription via the My Verizon website.
Deals & Promos
Cancel Google Play Pass Subscription - My Verizon app
Here's how to cancel your Google Play Pass subscription via the My Verizon app.
Shopping with Verizon Wireless
Cancel or change your online phone or accessory order
Find out if you can cancel or change a phone or accessory order you made online or in the My Verizon app.
Shopping with Verizon Wireless
Certified Like-New Replacements for defective mobile devices FAQs
Learn about Verizon's replacement for defective mobile devices that are under warranty.
Deals & Promos
College students Unlimited mobile plan discount FAQs
Learn how to qualify for monthly discounts on some unlimited plans for students enrolled in college (graduate, undergraduate or vocational programs).
Deals & Promos
Corporate employee mobile phone service discounts FAQs
Check to see if your company has an employee discount agreement with Verizon. Get savings on eligible wireless phone plans, data plans and accessories.
Deals & Promos
Data gifting for eligible shared data mobile plans FAQs
Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.
Deals & Promos
Deals by Verizon Wireless
Learn about the deals available to you on the premium products & services offered on the largest high-speed wireless network in America.
Shopping with Verizon Wireless
Device payment agreement FAQs
See what to expect on your bill after buying a device on a device payment agreement.
Deals & Promos
Disney+ Basic (With Ads) FAQs
Learn how to get Disney+ Basic (With Ads) streaming service as a Verizon mobile or Fios Home Internet customer.
Deals & Promos
Disney+ Premium (No Ads) on us for 6 months with Verizon mobile plans FAQs
Learn how to get Disney+ Premium (No Ads) streaming service for 6 months on us when you have an eligible unlimited mobile phone plan. Get enrollment instructions.
Shopping with Verizon Wireless
Finance your accessory purchases FAQs
Make monthly payments for accessories when you have a Verizon monthly mobile account. Apply to use Affirm financing for accessory purchases $49 and above.
Deals & Promos
Fios TV + Support
Deals & Promos
Fios TV + Support | Verizon Support
Deals & Promos
First responders discounts on mobile plans and accessories FAQs
First responders, Firefighters & Law Enforcement professionals who are active, retired or volunteer are eligible to get discounts on wireless plans & products.
Deals & Promos
Friends & Family program - wireless and Fios discount FAQs
Friends and family of Verizon employees can get a special discount when they switch their wireless mobile phone service and/or Fios Home Internet service to Verizon.
Deals & Promos
Google Play Pass Family Sharing
Here's how to share Google Play Pass with your family members.
Deals & Promos
Google Play Pass with Unlimited mobile plans FAQs
Learn how to get Google Play Pass with an eligible Unlimited plan and an Android device.
Deals & Promos
How to register or renew discounts: First responder, nurse, teacher, student, employee
Learn how to register or renew a Verizon discount program to save on wireless plans, features & accessories. Validate, check status & renew your discount.
Shopping with Verizon Wireless
How to send us a mobile device or accessory
Learn how to send your mobile device or accessory to Verizon, including 30-day returns, early upgrades, warranty and trade-in devices.
Shopping with Verizon Wireless
How to trade in your mobile device FAQs
Get the trade in value for a device. Receive instant credit, account credit, gift cards or buyback deals and promos when you upgrade and recycle your old device.
Deals & Promos
Hoy Health discounts for Verizon mobile customers FAQs
Learn about Hoy Health's discount program. Get savings on medications and telemedicine consultations with bilingual (English & Spanish) healthcare professionals.
Deals & Promos
Lifeline and Link Up Programs FAQs
Learn more about Lifeline, a government assistance program that offers a monthly discount to qualified low-income customers living in eligible states.
Deals & Promos
Microsoft Xbox - Cloud Gaming
Here's info on how to use cloud gaming on your Xbox, or compatible device, and set up parental controls.
Deals & Promos
Microsoft Xbox - View Games and Order History
Here's info on how to find previously purchased games and add-ons, or to review your order history using the Microsoft store.
Deals & Promos
Military and veterans - Mobile account discounts and services FAQs
Learn how Verizon supports service members, military spouses and veterans by offering Fios and wireless plan discounts.
Deals & Promos
Mobile + Home Discount FAQs
Save $15/month, get a perk on us (up to $10/month) and priority customer support when you are a Mobile + Home customer.
Shopping with Verizon Wireless
Mobile device and phone trade-in guide
Trade in an iPhone or other old device with Verizon's Device Trade-in Program. Follow these step by step instructions to check the status of a trade in.
Deals & Promos
Mobile device deals and promos FAQs
Learn about Verizon phone deals and promotions, including buy one get one, trade-in and free or discounted, available to new, switching and existing customers.
Deals & Promos
Mobile offer FAQs
Learn how to redeem an offer you received with your recent mobile purchase.
Deals & Promos
Nurses Unlimited mobile plan discount FAQs
Learn how active nurses can qualify & register for discounts on Verizon wireless unlimited plans. Discounts vary depending on number of lines on your account.
Shopping with Verizon Wireless
Pick up your online order at a Verizon store FAQs
Learn how to to order devices and accessories online and pick them up at a store near you. Pick up orders in a Verizon store or use the drive-up pick up option.
Shopping with Verizon Wireless
Print a shipping label to send us your mobile device FAQs
Print a return shipping label to send back or exchange a device or accessory within 30 days after purchase from a Verizon company store, phone order or online.
Shopping with Verizon Wireless
Pro On the Go same-day delivery and setup FAQs
Order online and you may be able to get your devices personally delivered and setup the same day by a tech support expert. Learn how it works and how to get it.
Shopping with Verizon Wireless
Rebate Center
Visit our Rebate Center in order to view and track your rebate online.
Shopping with Verizon Wireless
Refer a Friend monthly mobile bill credit FAQs
Refer a friend to switch to Verizon and you both can get a monthly credit on your bill.
Deals & Promos
Samsung Galaxy Chromebook Go or NFL Sunday Ticket from YouTube and YouTube TV with new Verizon Home Internet - redemption FAQs
09/01/2023
Shopping with Verizon Wireless
Shipping options for your online purchases FAQs
Learn about options to get your online wireless orders shipped to you from Verizon, including timing, free 2-day shipping and more.
Deals & Promos
Teachers Unlimited plan discount FAQs
Learn how active teachers can qualify & register for discounts on Verizon wireless unlimited plans. Discounts vary depending on number of lines on your account.
Deals & Promos
Verizon + Openbank Savings FAQs
Learn how to earn more interest with Verizon + Openbank Savings. Find out how to qualify for exclusive Verizon + Openbank Bill Credit(s) on your Verizon mobile or Verizon Home Internet accounts (excludes Verizon Fios).
Deals & Promos
Verizon Free Trial FAQs - Mobile phone service free for 30 days
Learn how to try Verizon's mobile phone service for free for 30 days with no obligation. Keep your current phone number and carrier service during your trial.
Shopping with Verizon Wireless
Verizon Gift Card FAQs
Learn more about Verizon wireless gift cards, which never expire and can be used online and at Verizon wireless stores.
Shopping with Verizon Wireless
Verizon Resale Tax Form
Information and links to state specific forms for the Device Trade-in program, to keep in your files when trading a device with Verizon wireless.
Shopping with Verizon Wireless
Verizon Return Policy - 30-day returns and exchanges
Learn about our Holiday Return Policy. Cancel service within 30 days without early termination fees when devices are also returned.
Shopping with Verizon Wireless
Verizon Wishlist for faster online shopping FAQ
With Wishlist you can create a shopping list of selected items for quicker shopping in the future. Get notified of price changes and share your list with others.
Deals & Promos
Verizon early upgrade for smartphones FAQs
Customers purchasing eligible devices can return that device after 30 days with payment of 50%, and upgrade to a new eligible smartphone on device payment plan.
Shopping with Verizon Wireless
Verizon mobile 30-day return and exchange FAQs
Learn how to return or exchange mobile devices and accessories you bought from Verizon. Find out about the restocking fee and device condition requirements.
Shopping with Verizon Wireless
Verizon mobile rebate deals FAQs - Phones, tablets, watches
Learn how to submit, track status and redeem device rebates, including Prepaid Mastercard, Verizon gift cards and other payment forms. Check debit card balance.
Deals & Promos
Video: Apple Music on us(length: 1:17)
Apple Music is included free with the 5G Get More plan, or get Apple Music on us for 6 months with 5G Start, 5G Play, 5G Do More and Welcome Unlimited plans.
Length: 1:17
Shopping with Verizon Wireless
Video: Finding the Right Smartphone for Pictures You'll Love(length: 3:05)
Here are a few tips on what to look for to find a smartphone with a great camera, and some tips on how to get the most out it.
Length: 3:05
Shopping with Verizon Wireless
Video: Five Reasons Having Multiple Devices Makes Sense(length: 3:16)
Add a tablet or additional phone to your account to help you manage all of your work and home responsibilities. Dedicate a second line exclusively to family or business.
Length: 3:16
Shopping with Verizon Wireless
Video: Five Things to Know About Bringing Your Own Device to Verizon(length: 2:17)
Keep the phone you love (and already paid for) and take advantage of Verizon's network. Here are five things to know about making the switch!
Length: 2:17
Shopping with Verizon Wireless
Video: Five Tips to Help Choose the Right Smartphone for You(length: 2:19)
There are tons of great phones to choose from. Here are five things to look for so you can find the phone that's perfect for you.
Length: 2:19
Shopping with Verizon Wireless
Video: Five Ways Getting Your Kid a Phone Helps You(length: 2:53)
See what one mom has to say about why getting her kid a cellphone has helped her, and let her insight help you.
Length: 2:53
Shopping with Verizon Wireless
Video: Five Ways Tech Helps Healthy Lifestyles(length: 2:29)
There's so much tech to help you stay healthy, entertain, and even set you up at home. Here are five tips on how the latest tech gear can fit into your life.
Length: 2:29
Shopping with Verizon Wireless
Video: Five Ways to Get More Battery for Your Buck(length: 2:24)
You live your life on the go. Here are five tips on how to find a phone that can keep up with you, and show you how to get the most out of your battery life.
Length: 2:24
Shopping with Verizon Wireless
Video: Five Ways to Get Tough Against Phone Hazards(length: 2:19)
Don't let water or a little dirt ruin your day. Here are five common hazards and the phones that can stand up to them.
Length: 2:19
Shopping with Verizon Wireless
Video: How Do Device Payments Work?(length: 1:29)
Watch this video to get an overview of how device payments work.
Length: 1:29
Shopping with Verizon Wireless
Video: How to Trade in Your Device(length: 2:00)
The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card.
Length: 2:00
Deals & Promos
Video: How to get Apple Arcade on us(length: 1:50)
Watch this video to learn how to get Apple Arcade on us with select Unlimited plans. You can enroll through My Verizon or in the My Verizon app.
Length: 1:50
Deals & Promos
Video: How to get Google Play Pass on us(length: 2:02)
Watch this video to learn how to get Google Play Pass on us with select Unlimited plans. You can enroll through My Verizon, or in the My Verizon app.
Length: 2:02
Shopping with Verizon Wireless
Video: Return a device or accessory(length: 2:00)
Watch this video to see how to return or exchange a device or accessory you purchased from Verizon wireless.
Length: 2:00
Deals & Promos
View Google Play Pass Reference Number - My Verizon Website
Here's how to view your Google Play Pass reference number via the My Verizon website.
Deals & Promos
View Google Play Pass Reference Number - My Verizon app
Here's how to view your Google Play Pass reference number via the My Verizon app.
Deals & Promos
Xbox All Access with Verizon mobile FAQs
Learn how to get Xbox All Access with Verizon mobile or Verizon 5G Home Plus, 5G Home or LTE Home Internet.
Deals & Promos
Xbox Game Pass Ultimate and Xbox All Access FAQs
Learn about Xbox Game Pass Ultimate and Xbox All Access. Find out where it's available and who to contact for more answers.