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Cancel your service

Here at Verizon, we know that sometimes things change. So, whether you’re looking to cancel, move, cut costs, or simply pause your service, Verizon has the solution for you.

Moving? Take us with you!

If you are looking to cancel your service because you're moving to a new location, check to see if Verizon service will be available to you there. If it is, we can do the heavy lifting and connect your new home before you even unpack.

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Going out of town?

If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. You can suspend your Verizon services instead.

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Rethinking existing services?

To make changes to your account, or to explore other options available to you, you can easily view your options, and make the changes online.

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Want to cancel your Verizon service?

We never want to see you go and would love to convince you to stay. Click here to see limited time special offers!

If you'd still like to cancel, give us a call Monday – Friday, 8:00 – 5:00pm EST, at 1.844.837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.

Already disconnected? Verizon makes it easy to track everything you need to know

Log into My Verizon and:

  • Check order status
  • Learn what to expect with your final bill
  • Track the status of pending refunds
  • Check to make sure we’ve received your equipment
Frequently asked questions
Cancelling Service
  • 1. Looking to cancel service? We can help.
  • 2. Moving outside of Verizon? Help me cancel.
  • 3. You can cancel by calling 1.844.837.2262 during business hours.
  • 4. For security reasons we will need to authenticate you when you call. Please have your account number ready.
  • 5. If you are located in CA, FL, or TX you will need to contact your local provider to cancel service.