Disney+ Premium (No Ads) offer with Fios Home Internet FAQs

Disney+ brings you a blockbuster selection of new series and movies. With Disney+ Premium (No Ads) you get:

• Classic films, the latest movies, and your favorite TV shows
• Exclusive new Originals from master storytellers at Disney, Pixar, Marvel, Star Wars, and National Geographic
• Unlimited downloads on up to 10 devices – take Disney+ with you
• Streaming on up to 4 devices simultaneously
• Select titles in stunning 4K HDR and Dolby Atmos Sound

You can access Disney+ Premium (No Ads) movies and TV series on devices including personal computers, mobile phones and tablets and connected TV devices.

Visit the Disney+ website for more information about Disney+ Premium (No Ads).

Right now:

• You can use up to 10 different compatible devices per subscription.
• Up to 4 devices can stream Disney+ at the same time per subscription.
• You can create up to 7 profiles per each Disney+ account.

These limits may change. Visit the Disney+ website for more information about the Disney+ streaming service.ac

Go to Verizon Contact us for questions about eligibility or redeeming the Disney+ Premium (No Ads) promotion.

Contact Disney customer care for questions about Disney+ service. Visit the Disney+ Help Center or call 888.905.7888.

When you contact Disney, it helps to give the reference number that identifies your Verizon promotional subscription. Find your reference number in:

• My Fios app: From the top menu, choose Account, then Ardd-Ons. Scroll to Disney+ then tap Manage. Your reference number is under Important Information.
• My Verizon Home account online: From the top menu, choose Plan, then Add-ons and apps. Choose Manage Your Products then Disney+ to see your reference number.

You can visit Verizon Contact Us for help with your Fios connection.

If you suspend your service, your promotion is not paused during the suspension period. It will continue until the original end-date.

You can cancel your Disney+ Premium (No Ads) promotional subscription at any time:

1. Sign in to your My Verizon Home account. Find the Disney+ tile and select Manage subscription.
2. On the My Plans page, under Pick your Streaming Services, select the Disney+ tile to remove your subscription. (“Current plan” will change to “Removed” at the top of the tile.)
3. Keep in mind, this is a one-time per account offer only. When you cancel Disney+ on us, it can’t be added again.
   

If you cancel your qualifying Verizon service(s) and/or change to a non-qualifying plan, your Disney+ Premium (No Ads) subscription through Verizon is canceled.

Exception: If you’re a Disney+ subscriber, and your existing subscription was paused during the Disney+ on us offer, it will resume when you cancel your qualifying Fios service.

If you cancel your Verizon service entirely, your Disney+ Premium (No Ads) subscription through Verizon is canceled.

Exception: If you’re a Disney+ subscriber, and your paid subscription was paused during the Disney+ on us offer, it will resume when you cancel your Verizon service.

If you suspend your service, your promotion is not paused during the suspension period. It will continue until the original end-date.

Yes, a Disney+ Basic (With Ads) subscription is available through Verizon for $11.99/month.

Note: Disney+ Basic (With Ads) is not currently supported on Roku devices.

You need to sign up for the Disney+ Premium (No Ads) promotion and activate your Disney+ account before you can access Disney+. When your account is set up, you can access streaming content by:

• Mobile devices - Downloading the Disney+ app.
• Desktop computers - Logging into your Disney+ account on a web browser.