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Disney-redemption-faqs

Disney+ Premium (No Ads) offer with Fios Home Internet FAQs

Disney+ Premium (No Ads), on us offer is no longer available. If you this promotional suscription use these FAQs to help manage and troubleshoot your subscription.

Learn how you can get a Disney+, Hulu, ESPN+ (With Ads) subscription for $10/month with eligible mobile phone or home internet plans;

Manage Your Subscription
Use Disney+
Accessing Disney+ Premium (No Ads) streaming content

About the Disney+ on us offer

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What’s Disney+ Premium (No Ads)?

Disney+ brings you a blockbuster selection of new series and movies. With Disney+ Premium (No Ads) you get:

Classic films, the latest movies, and your favorite TV shows
Exclusive new Originals from master storytellers at Disney, Pixar, Marvel, Star Wars, and National Geographic
Unlimited downloads on up to 10 devices – take Disney+ with you
Streaming on up to 4 devices simultaneously
Select titles in stunning 4K HDR and Dolby Atmos Sound

Managing your Disney+ Premium (No Ads) subscription

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What happens at the end of the promotion?

After your Disney+ Premium (No Ads) promotional subscription ends, you are automatically enrolled in a paid monthly Disney+ Premium (No Ads) subscription. Your Verizon account will be charged the then-current monthly retail price of Disney+ until you cancel.

The subscription charge is $15.99/month*.

Exception: If you’re an existing annual or multi-year Disney+ subscriber, your paid subscription that was paused during the Disney+ on us offer resumes through Disney when the promotional period ends. You can cancel Disney+ any time.

*The Walt Disney Company announced that beginning 10/21/25, it will raise the price of Disney+ Premium (No Ads) subscription from $15.99/month to $18.99/month. The new rate will take effect after your promotional period (or if you move to an unqualified plan) or on 10/21/25, whichever is later.

How do I cancel my Disney+ Premium (No Ads) subscription if I need to?

You can cancel your Disney+ Premium (No Ads) promotional subscription at any time:

Sign in to your My Verizon Home account. Find the Disney+ tile and select Manage subscription.
On the My Plans page, under Pick your Streaming Services, select the Disney+ tile to remove your subscription. (“Current plan” will change to “Removed” at the top of the tile.)
Keep in mind, this is a one-time per account offer only. When you cancel Disney+ on us, it can’t be added again.

What happens to my Disney+ Premium (No Ads) offer if I cancel my qualifying Fios service?

If you cancel your qualifying Verizon service(s) and/or change to a non-qualifying plan, your Disney+ Premium (No Ads) subscription through Verizon is canceled.

Exception: If you’re a Disney+ subscriber, and your existing subscription was paused during the Disney+ on us offer, it will resume when you cancel your qualifying Fios service.

What happens to my Disney+ Premium (No Ads) subscription if I cancel Verizon service?

If you cancel your Verizon service entirely, your Disney+ Premium (No Ads) subscription through Verizon is canceled.

Exception: If you’re a Disney+ subscriber, and your paid subscription was paused during the Disney+ on us offer, it will resume when you cancel your Verizon service.

What happens to my Disney+ Premium (No Ads) subscription if I need to suspend my Verizon service?

If you suspend your service, your promotion is not paused during the suspension period. It will continue until the original end-date.

Is Disney+ Basic (With Ads) available through Verizon?

Yes, a Disney+ Basic (With Ads) subscription is available through Verizon for $9.99/month*.

Note: Disney+ Basic (With Ads) is not currently supported on Roku devices.

*The Walt Disney Company announced that beginning 10/21/25, it will raise the price of Disney+ Basic (With Ads) subscription from $9.99/month to $11.99/month.

Using Disney+

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What devices can I use to view Disney+?

You can access Disney+ Premium (No Ads) movies and TV series on devices including personal computers, mobile phones and tablets and connected TV devices.

Visit the Disney+ website for more information about Disney+ Premium (No Ads).

How many family members can use my Disney+ subscription?

Right now:

You can use up to 10 different compatible devices per subscription.
Up to 4 devices can stream Disney+ at the same time per subscription.
You can create up to 7 profiles per each Disney+ account.

These limits may change. Visit the Disney+ website for more information about the Disney+ streaming service.

Who can I contact if I have questions about my Disney+ service?

Go to Verizon Contact us for questions about eligibility or redeeming the Disney+ Premium (No Ads) promotion.

Contact Disney customer care for questions about Disney+ service. Visit the Disney+ Help Center or call 888.905.7888.

When you contact Disney, it helps to give the reference number that identifies your Verizon promotional subscription. Find your reference number in:

My Fios app: From the top menu, choose Account, then Add-Ons. Scroll to Disney+ then tap Manage. Your reference number is under Important Information.
My Verizon Home account online: From the top menu, choose Plan, then Add-ons and apps. Choose Manage Your Products then Disney+ to see your reference number.

Who can I contact if I have questions about my Verizon Fios service?

You can visit Verizon Contact Us for help with your Fios connection.

Accessing Disney+ Premium (No Ads) streaming content

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How to access Disney+ Premium (No Ads) streaming content?

You need to sign up for the Disney+ Premium (No Ads) promotion and activate your Disney+ account before you can access Disney+. When your account is set up, you can access streaming content by:

Mobile devices - Downloading the Disney+ app.
Desktop computers - Logging into your Disney+ account on a web browser.

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