Authorized payment agents will accept payment at no or low cost to the customer and will also notify Verizon within 30 minutes of a payment that was made. An authorized payment agent will post a sign stating that they accept Verizon Payments.
Unauthorized payment agents do charge a fee and do not notify Verizon that a payment was made.
Can an authorized payment location take payments for all jurisdictions?
Yes, authorized agents can accept payments for all jurisdictions.
How will I be charged a fee for making a payment in person?
The payment agent may charge its own fee for each account being paid.
What type of payments will be accepted?
Authorized agents will accept cash (in US currency only), checks (no third party checks), and certified checks.
What information do I need to provide to the agent when making a payment?
You must provide the agent with a page from your current bill or suspension/denial notice at the time of payment. This bill or notice will contain your Verizon account number.
What information will be included on my receipt?
Each receipt will contain–at a minimum–the following information:
Unique agent identifier/ID
Date and time payment made
Unique payment approval/transaction number
Complete account number being paid
The amount paid to Verizon
The fee amount paid to the agent when applicable
The total amount the customer paid
Payment tender type (cash, check or card)
If you’re making an advance payment or deposit payment, the receipt must state that the payment is for an advance payment or deposit.
Will Verizon receive real-time notification of my payment?
Yes, Verizon will receive notification of the payments within minutes of the payment being made at an authorized payment location.
My service has been turned off for non-payment and I just made a payment. When will my service be restored?
Your service should be restored automatically within an hour for a residential customer, 4 hours for complex business customers and 14 days for customers who see "Do not pay by personal check" on their payment stub.
Prefer to pay your bill in person rather than online? No problem.
Use one of the links below to find a location near you and you’ll be on your way. Payment locations will accept a check or cash as means of payment.