If I can't pay my bill on time because of COVID-19, will I be charged a late fee or will my service be deactivated?
If you are experiencing hardship because of COVID-19 and cannot pay your bill in full, we will not charge you a late fee or terminate your service during this difficult period. This policy is currently in effect through May 13, 2020.
To qualify, you must let us know that you are experiencing hardship by completing this short form.
Once you have submitted your hardship form, your account will be protected from late fees and service termination through May 13, 2020. There's no need to contact us to confirm receipt of your form, your account will be updated accordingly.
Note: If you are currently registered for Auto Pay and want to de-enroll, you can do so by managing your Auto Pay settings.
Note: To help keep our customers connected and reduce economic concerns with our Lifeline customers, we will waive your billing charges for 60 days:
Customers who have Lifeline service as of March 20th will have all billing charges waived for 60 days (two billing cycles) beginning with the 3.22.20 bills.
Customers must have Lifeline as their service as of March 20, 2020.
The waived charges will apply to your Lifeline home phone service or your Lifeline broadband (internet) service.
Customers will continue to receive a bill, but it will be credited in full for two billing cycles
Is Verizon offering free international calling?
Free international calling: Verizon will offer free international calling to select countries impacted by the coronavirus, effective March 18 through the end of April. This is available to wireless postpaid customers, small and medium business customers, and landline home phone customers. Unlimited calling will be included for mobile and landline calls, with the exception of Iran, Latvia, Lithuania, Slovenia, Russia, Argentina and Panama, which are provided 300 minutes of free calls per month. Effective March 19, wireless prepaid customers will also receive a total of 300 additional minutes to call select impacted countries. Click to view list of countries.
I want to pay my bill in cash and my local Verizon store is closed. Where can I go to make a payment?
If you unable to pay your bill online, there are a number of pay in person locations available. Please contact the location prior to visiting to make sure they are open.
Note: You may be charged up to a $3 convenience at these locations for making a cash payment.
What if I need a technician to come to my home?
To reduce the spread of COVID-19, we are taking precautions to keep our employees and customers safe. We are making every attempt to perform work without going inside homes or small businesses. We will repair services up to where the service enters your location, and will work with you to troubleshoot and support self-repair on any required work inside your home or business. Qualified orders will be provided self-install options, or you may proceed with placing an order for a technician-required installation and it will be held for future installation on a priority basis. You will receive notification to select an installation date when it is safe for our techs and customers to resume normal operations.
During this pandemic we are all being encouraged to practice social distancing to slow down the spread of COVID-19. Last week, we implemented a work-from-home strategy for many of our employees and are now rapidly expanding it to include more members of our team. As part of our next phase, we are closing some stores and reducing hours in others.
You can visit our store locator for a list of stores and store hours. Or, visit Fios TV Store Locations for a list of Fios TV stores and hours of operation. Agent hours and services vary by location. Please call to verify.
Where can I go if I need additional help?
We are experiencing higher call volumes during this unprecedented time and we recommend using My Verizon or the My Fios app to manage your services. Visit Contact Us to call or chat for assistance Monday to Friday 8:00 am to 5:00 pm.