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DuraForce PRO with Sapphire Shield - Support Overview

DuraForce Pro User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot DuraForce Pro
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

DuraForce PRO with Sapphire Shield User Guide (PDF)

This User Guide can help you get the most out of your device, like Home Screen features, shortcuts, status bar icons, notification panel, navigation tips, device setup, and advanced use.

Getting to Know Your Kyocera DuraForce PRO with Sapphire Shield

Get to know your new Kyocera DuraForce PRO with Sapphire Shield with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Kyocera DuraForce PRO with Sapphire Shield - Adjust Account Sync Settings

Here's how to view sync settings on your DuraForce PRO if you're not receiving email and app notifications.

Kyocera DuraForce PRO with Sapphire Shield - Create a New Google Account

Here's how to create a new Gmail account for your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your DuraForce PRO on or off.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Kyocera DuraForce PRO with Sapphire Shield - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your DuraForce PRO to an SD / Memory Card.

Kyocera DuraForce PRO with Sapphire Shield - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your DuraForce PRO with Sapphire Shield and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Kyocera DuraForce PRO with Sapphire Shield - Turn Power Saver On / Off

Here's how to turn 'Eco Mode' on or off to help manage battery performance for your Kyocera DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your DuraForce Pro.

Kyocera DuraForce PRO with Sapphire Shield - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your DuraForce PRO.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android 6.x and higher (Kyocera)

Battery optimization helps conserve battery power on your Kyocera device and is turned on by default.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Kyocera DuraForce PRO with Sapphire Shield - Send Contact via Bluetooth

Here's how to send a contact on your Kyocera DuraForce PRO via Bluetooth.

Kyocera DuraForce PRO with Sapphire Shield - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your DuraForce PRO on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Kyocera DuraForce PRO with Sapphire Shield - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Call a Number

Here's how to place a call from your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your DuraForce PRO and your dialpad entries aren't recognized, view this.

Kyocera DuraForce PRO with Sapphire Shield - Place a Conference Call

Here's how to place a conference call from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View / Delete Call History

To view or clear the call history on your DuraForce PRO, check out this info.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Kyocera DuraForce PRO with Sapphire Shield - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your DuraForce PRO with Sapphire Shield and a computer.

Kyocera DuraForce PRO with Sapphire Shield - Record and Share a Video

Here's how to share and record a video on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Share Picture from Gallery

Here's how to share a saved picture from your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Share Video from Gallery

Here's how to send a saved video on your Kyocera DuraForce PRO to a messaging recipient.

Kyocera DuraForce PRO with Sapphire Shield - Take and Share a Picture

Here's how to take and share a picture from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn On / Off Camera Underwater Mode

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - View Pictures / Videos

Here's how to view pictures and/or videos on your DuraForce PRO.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Kyocera DuraForce PRO with Sapphire Shield - USB Debugging Mode

Here's how to facilitate a connection between your DuraForce PRO and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact via Basic Visual Voicemail - Kyocera

Here's how to add a contact on your Kyocera phone via Basic Visual Voicemail.

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Kyocera DuraForce PRO with Sapphire Shield - Add a Contact

Here's how to add a contact to your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Contact Display Options

Here's how to configure how your contacts display on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Delete a Contact

Here's how to remove a contact on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Edit a Contact

Here's how to edit a contact on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Send Contact via Bluetooth

Here's how to send a contact on your Kyocera DuraForce PRO via Bluetooth.

Kyocera DuraForce PRO with Sapphire Shield - View Contact Sync Source

Here's how to view where a phonebook contact on your DuraForce PRO with Sapphire Shield was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Kyocera DuraForce PRO with Sapphire Shield - Allow / Deny Data Roaming

Here's how to turn data roaming for your DuraForce PRO on or off.

Kyocera DuraForce PRO with Sapphire Shield - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Turn Data On / Off

Here's how to turn the mobile data for your DuraForce PRO on or off.

Kyocera DuraForce PRO with Sapphire Shield - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your DuraForce Pro.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Set Date and Time

If your DuraForce PRO shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Kyocera DuraForce PRO with Sapphire Shield - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - View MAC Address

Here's how to view the Wi-Fi MAC address for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View Phone Number

Here's how to view the mobile number for your Kyocera DuraForce PRO with Sapphire Shield.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Kyocera DuraForce PRO with Sapphire Shield - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Manage Do Not Disturb Settings

If your DuraForce PRO isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Kyocera DuraForce PRO with Sapphire Shield - Reset All Settings

Here's what to do if your DuraForce PRO crashes, resets or runs slow, or apps freeze or reset the device.

Kyocera DuraForce PRO with Sapphire Shield - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraForce PRO, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Kyocera DuraForce PRO with Sapphire-shield.

Kyocera DuraForce PRO with Sapphire Shield - Turn Screen Rotation On / Off

If the display on your DuraForce PRO with Sapphire Shield doesn't rotate, this shows how to fix it.

Kyocera DuraForce PRO with Sapphire Shield - View Device Screen on TV

Here's how to view your DuraForce PRO screen on a compatible external display.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Kyocera DuraForce PRO with Sapphire Shield - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Add an Existing Google Account

Here's how to add an existing Gmail account on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Compose and Send Email Message

Here's how to create and send an email message from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Delete Email Messages

Here's how to delete email messages from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Common Settings

Here's info on personal email settings (e.g., account name, etc.) for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Data Usage Settings

Here's how to modify data usage options for the email account on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Notification Settings

If you're not getting notifications for the personal email on your DuraForce PRO, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Manage Corporate Email Settings

Here's how to manage the work email settings for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Remove Gmail Account

Removing then re-adding a Gmail account on your DuraForce PRO often fixes email issues.

Kyocera DuraForce PRO with Sapphire Shield - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View and Reply to an Email Message

Here's how to view and reply to an email message from your DuraForce PRO with Sapphire Shield.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Kyocera DuraForce PRO with Sapphire Shield - Turn GPS Location On / Off

Here's how to turn GPS location for your DuraForce PRO with Sapphire Shield on or off.

Google Backup & restore

Kyocera DuraForce PRO with Sapphire Shield - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DuraForce PRO.

Home Screen

Kyocera DuraForce PRO with Sapphire Shield - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your DuraForce PRO.

Hotspot

Kyocera DuraForce PRO with Sapphire Shield - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your DuraForce PRO with Sapphire Shield, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, timeout settings, etc..) for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your DuraForce PRO on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Kyocera DuraForce PRO with Sapphire Shield - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page on your DuraForce PRO.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Kyocera DuraForce PRO with Sapphire Shield - Language Selection

Here's how to change the language on your DuraForce PRO with Sapphire Shield.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Kyocera DuraForce PRO with Sapphire Shield - Add Additional Fingerprints

Here's how to add additional fingerprints to your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Set Lock Screen Notifications

Here's how to manage how notifications appear on your DuraForce PRO when the screen is locked.

Kyocera DuraForce PRO with Sapphire Shield - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Unlock Screen

To unlock the screen on your DuraForce PRO, check out this info.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Kyocera DuraForce PRO with Sapphire Shield - Check Device Storage

Here's how to free up space if your DuraForce PRO with Sapphire Shield runs slow, crashes, or you can't save media.

Kyocera DuraForce PRO with Sapphire Shield - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your DuraForce PRO to an SD / Memory Card.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

Kyocera DuraForce PRO with Sapphire Shield - Manage Contactless Payments

Here's how to access 'Tap & pay' service on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Transfer Data via Android Beam

To wirelessly transfer data from your DuraForce PRO to another NFC-capable device, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your DuraForce PRO to other NFC-capable devices.

Kyocera DuraForce PRO with Sapphire Shield - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your DuraForce PRO with Sapphire Shield.

Operating System & Software

Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your DuraForce PRO if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered On)

If your DuraForce PRO with Sapphire Shield has a blank or frozen screen or calling, app and sync issues, view this.

Kyocera DuraForce PRO with Sapphire Shield - Install Device Software Update

To check for or to install software updates on your Kyocera DuraForce PRO - Explorer, view this.

Kyocera DuraForce PRO with Sapphire Shield - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

Kyocera DuraForce PRO with Sapphire Shield - View Software Version

To view the software version your Kyocera DuraForce PRO is running, check out this info.

Software Upgrade Assistant (Kyocera) - Initial Setup

Here's how to install the Kyocera Software Upgrade Assistant on your computer.

Software Upgrade Assistant (Kyocera) - Repair Assistant

Here's how to repair software issues on your Kyocera device or complete an update if the software update failed.

Software Upgrade Assistant (Kyocera) - Software Update

Here's how to upgrade the software on your Kyocera device if software update failed.

SIM Card

Kyocera DuraForce PRO with Sapphire Shield - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your DuraForce PRO or turn it on or off.

Kyocera DuraForce PRO with Sapphire Shield - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View SIM Card Number

Here's how to view the SIM card number associated with your DuraForce PRO.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Kyocera DuraForce PRO with Sapphire Shield - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Save a Ringtone

Here's how to save a music file as a ringtone on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Turn Off All Sounds

Here's how to turn off all sounds on the Kyocera DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Use Speakerphone

To utilize the speakerphone functionality on your DuraForce PRO, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Vibrate Mode

Here's how to adjust the vibration setting on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Volume Controls

Here's what to do if your device doesn't vibrate or make sounds when receiving texts, emails or alerts.

Status Indicators/Lights

Kyocera DuraForce PRO with Sapphire Shield - View Signal Strength

Here's how to view signal strength on the Kyocera DuraForce PRO with Sapphire Shield.

TV

Verizon Cloud - Android - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android device.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Kyocera DuraForce PRO with Sapphire Shield - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your DuraForce Pro.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Kyocera DuraForce PRO with Sapphire Shield - Capture a Screenshot

Here's how to capture and view a screenshot on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Set Up Printing

Here's how to set up and add a printer to your DuraForce PRO.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Kyocera DuraForce PRO with Sapphire Shield - Manage TTY Settings

Here's how to change the TTY settings on your DuraForce PRO.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Kyocera Smartphones

Here's how to turn assisted dialing for Kyocera smartphones on or off.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Kyocera DuraForce PRO with Sapphire Shield - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your DuraForce PRO with other Wi-Fi capable devices.

Kyocera DuraForce PRO with Sapphire Shield - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your DuraForce PRO to auto switch between Wi-Fi and mobile data.

Kyocera DuraForce PRO with Sapphire Shield - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Kyocera DuraForce PRO - Explorer, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Tethered Modem Connection

Here's how to use your DuraForce PRO as a modem to connect to the internet via USB or Bluetooth.

Kyocera DuraForce PRO with Sapphire Shield - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your DuraForce PRO on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.