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DuraForce PRO with Sapphire Shield - Support Overview

DuraForce Pro User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot DuraForce Pro
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

DuraForce PRO with Sapphire Shield User Guide (PDF)

This User Guide can help you get the most out of your device, like Home Screen features, shortcuts, status bar icons, notification panel, navigation tips, device setup, and advanced use.

Getting to Know Your Kyocera DuraForce PRO with Sapphire Shield

Get to know your new Kyocera DuraForce PRO with Sapphire Shield with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Kyocera DuraForce PRO with Sapphire Shield - Adjust Account Sync Settings

Here's how to view sync settings on your DuraForce PRO if you're not receiving email and app notifications.

Kyocera DuraForce PRO with Sapphire Shield - Create a New Google™ Account

Here's how to create a new Gmail account for your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your DuraForce PRO on or off.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Kyocera DuraForce PRO with Sapphire Shield - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your DuraForce PRO to an SD / Memory Card.

Kyocera DuraForce PRO with Sapphire Shield - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your DuraForce PRO with Sapphire Shield and a computer.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Kyocera DuraForce PRO: Charging Your Phone

Learn how to charge your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Getting to Know the Back of Your Phone

Learn more about the back of your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Turning Your Phone On and Off

Learn how to power on and shut down your Kyocera DuraForce PRO.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Kyocera DuraForce PRO with Sapphire Shield - Turn Power Saver On / Off

Here's how to turn 'Eco Mode' on or off to help manage battery performance for your Kyocera DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your DuraForce Pro.

Kyocera DuraForce PRO with Sapphire Shield - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your DuraForce PRO.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Kyocera)

Battery optimization helps conserve battery power on your Kyocera device and is turned on by default.

Bluetooth

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Kyocera DuraForce PRO with Sapphire Shield - Send Contact via Bluetooth®

Here's how to send a contact on your Kyocera DuraForce PRO via Bluetooth.

Kyocera DuraForce PRO with Sapphire Shield - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your DuraForce PRO on or off and make it visible to other devices for pairing.

Kyocera DuraForce PRO: Pairing with a Bluetooth® Device

See how to pair your Kyocera DuraForce PRO with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Kyocera DuraForce PRO with Sapphire Shield - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Call a Number

Here's how to place a call from your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your DuraForce PRO and your dialpad entries aren't recognized, view this.

Kyocera DuraForce PRO with Sapphire Shield - Place a Conference Call

Here's how to place a conference call from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Redial

Here's how to manually redial a number called from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View / Delete Call History

To view or clear the call history on your DuraForce PRO, check out this info.

Kyocera DuraForce PRO: Calling a Contact

An interactive guide on how to call a contact using your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Calling a New Number

Discover how to use your Kyocera DuraForce PRO to call a new number.

Kyocera DuraForce PRO: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and sending a text message to the caller with your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Switching Between Calls

Learn how to switch between two phone calls on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Using Handsfree Calling

Discover how to use your voice to place a call with your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Kyocera DuraForce PRO.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Kyocera DuraForce PRO with Sapphire Shield - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your DuraForce PRO with Sapphire Shield and a computer.

Kyocera DuraForce PRO with Sapphire Shield - Record and Share a Video

Here's how to share and record a video on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Share Picture from Gallery

Here's how to share a saved picture from your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Share Video from Gallery

Here's how to send a saved video on your Kyocera DuraForce PRO to a messaging recipient.

Kyocera DuraForce PRO with Sapphire Shield - Take and Share a Picture

Here's how to take and share a picture from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn On / Off Camera Underwater Mode

Here's how to turn the camera on and off in underwater mode on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - View Pictures / Videos

Here's how to view pictures and/or videos on your DuraForce PRO.

Kyocera DuraForce PRO: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Recording a Video

Learn how to record a video using your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Taking a Picture

Discover how to take a photo using your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Taking a Selfie

An interactive guide on how to take a selfie with your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Zooming In and Out

Learn how to zoom in and out when taking photos on your Kyocera DuraForce PRO.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Kyocera DuraForce PRO with Sapphire Shield - USB Debugging Mode

Here's how to facilitate a connection between your DuraForce PRO and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact via Basic Visual Voicemail - Kyocera

Here's how to add a contact on your Kyocera phone via Basic Visual Voicemail.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Kyocera DuraForce PRO with Sapphire Shield - Add a Contact

Here's how to add a contact to your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Contact Display Options

Here's how to configure how your contacts display on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Delete a Contact

Here's how to remove a contact on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Edit a Contact

Here's how to edit a contact on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Send Contact via Bluetooth®

Here's how to send a contact on your Kyocera DuraForce PRO via Bluetooth.

Kyocera DuraForce PRO with Sapphire Shield - View Contact Sync Source

Here's how to view where a phonebook contact on your DuraForce PRO with Sapphire Shield was imported from.

Kyocera DuraForce PRO: Adding a Contact

Learn how to add a new contact to your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Kyocera DuraForce PRO without looking at it.

Kyocera DuraForce PRO: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Kyocera DuraForce PRO.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Kyocera DuraForce PRO with Sapphire Shield - Allow / Deny Data Roaming

Here's how to turn data roaming for your DuraForce PRO on or off.

Kyocera DuraForce PRO with Sapphire Shield - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Turn Data On / Off

Here's how to turn the mobile data for your DuraForce PRO on or off.

Kyocera DuraForce PRO with Sapphire Shield - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your DuraForce Pro.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Set Date and Time

If your DuraForce PRO shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Kyocera DuraForce PRO with Sapphire Shield - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - View MAC Address

Here's how to view the Wi-Fi MAC address for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View Phone Number

Here's how to view the phone number for your DuraForce PRO.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Kyocera DuraForce PRO with Sapphire Shield - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Manage Do Not Disturb Settings

If your DuraForce PRO isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Kyocera DuraForce PRO with Sapphire Shield - Reset All Settings

Here's what to do if your DuraForce PRO crashes, resets or runs slow, or apps freeze or reset the device.

Kyocera DuraForce PRO with Sapphire Shield - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraForce PRO, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Turn Screen Inversion On / Off

If the color scheme on your DuraForce PRO with Sapphire Shield is reversed, view this.

Kyocera DuraForce PRO with Sapphire Shield - Turn Screen Rotation On / Off

If the display on your DuraForce PRO with Sapphire Shield doesn't rotate, this shows how to fix it.

Kyocera DuraForce PRO with Sapphire Shield - View Device Screen on TV

Here's how to view your DuraForce PRO screen on a compatible external display.

Kyocera DuraForce PRO: Accessing Settings

Explore how to access settings on your Kyocera DuraForce PRO to change alert sounds, turn off GPS and more.

Kyocera DuraForce PRO: Adjusting the Screen Timeout

A visual guide for saving battery life on your Kyocera DuraForce PRO by adjusting the screen timeout.

Kyocera DuraForce PRO: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Changing the Ringtone

Learn how to change the ringtone on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Configuring Location Settings

Learn how to manage location settings on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Managing Data Usage

Discover how to manage data usage on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Setting the Phone to Silent

Explore ways to mute your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Turning Airplane Mode On and Off

An interactive guide for setting your Kyocera DuraForce PRO to Airplane mode.

Kyocera DuraForce PRO: Using Eco Mode

Learn how to switch to Battery Saver mode to save your Kyocera DuraForce PRO's battery life for the most important functions.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Kyocera DuraForce PRO with Sapphire Shield - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Add an Existing Google™ Account

Here's how to add an existing Gmail account on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Compose and Send Email Message

Here's how to create and send an email message from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Delete Email Messages

Here's how to delete email messages from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Common Settings

Here's info on personal email settings (e.g., account name, etc.) for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Data Usage Settings

Here's how to modify data usage options for the email account on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Notification Settings

If you're not getting notifications for the personal email on your DuraForce PRO, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Password and Server Settings

Here's how to update the personal email password and server settings for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Manage Corporate Email Settings

Here's how to manage the work email settings for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Remove Gmail™ Account

Removing then re-adding a Gmail account on your DuraForce PRO often fixes email issues.

Kyocera DuraForce PRO with Sapphire Shield - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View and Reply to an Email Message

Here's how to view and reply to an email message from your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO: Forwarding an Email

Learn how to forward an email on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Replying to an Email

Discover how to reply to an email on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Sending an Email

A step-by-step visual guide for sending an email from your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Sending an Email to a Group

Find out how to send an email to a group on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Setting Up Corporate Email

Learn how to access your work email on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Setting Up Personal Email

Discover how to access your existing email account on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Switching Between Email Accounts

See how to access different email accounts on your Kyocera DuraForce PRO.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Kyocera DuraForce PRO with Sapphire Shield - Turn GPS Location On / Off

Here's how to turn GPS location for your DuraForce PRO with Sapphire Shield on or off.

Google Backup & restore

Kyocera DuraForce PRO with Sapphire Shield - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your DuraForce PRO.

Home Screen

Kyocera DuraForce PRO with Sapphire Shield - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your DuraForce PRO.

Kyocera DuraForce PRO: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Kyocera DuraForce PRO for quick access to them.

Kyocera DuraForce PRO: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Kyocera DuraForce PRO to help organize your apps.

Kyocera DuraForce PRO: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Changing the Default Home Screen

Learn how to change the default Home screen of your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Kyocera DuraForce PRO.

Hotspot

Kyocera DuraForce PRO with Sapphire Shield - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your DuraForce PRO with Sapphire Shield, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, timeout settings, etc..) for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your DuraForce PRO on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Kyocera DuraForce PRO with Sapphire Shield - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page on your DuraForce PRO.

Kyocera DuraForce PRO: Bookmarking a Website

Learn how to bookmark a website on your Kyocera DuraForce PRO, so it's easy to find later.

Kyocera DuraForce PRO: Navigating to a Website

Discover how to find a website using your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Kyocera DuraForce PRO.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Kyocera DuraForce PRO with Sapphire Shield - Language Selection

Here's how to change the language on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO: Changing the Language

Discover how to change the language settings on your Kyocera DuraForce PRO.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Kyocera DuraForce PRO with Sapphire Shield - Add Additional Fingerprints

Here's how to add additional fingerprints to your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Set Lock Screen Notifications

Here's how to manage how notifications appear on your DuraForce PRO when the screen is locked.

Kyocera DuraForce PRO with Sapphire Shield - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Unlock Screen

To unlock the screen on your DuraForce PRO, check out this info.

Kyocera DuraForce PRO: Setting Screen Security

A visual guide for setting screen security on your Kyocera DuraForce PRO to help protect your private information.

Kyocera DuraForce PRO: Unlocking the Screen

See how to unlock the screen on your Kyocera DuraForce PRO.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Kyocera DuraForce PRO with Sapphire Shield - Check Device Storage

Here's how to free up space if your DuraForce PRO with Sapphire Shield runs slow, crashes, or you can't save media.

Kyocera DuraForce PRO with Sapphire Shield - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your DuraForce PRO to an SD / Memory Card.

Mobile Hotspot

Kyocera DuraForce PRO: Setting Up Mobile Hotspot

An interactive guide for setting up your Kyocera DuraForce PRO as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Kyocera DuraForce PRO: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Using the DuraGrid Widget

Discover how to access and use Duragrid on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Kyocera DuraForce PRO.

Near Field Communication (NFC)

Kyocera DuraForce PRO with Sapphire Shield - Manage Contactless Payments

Here's how to access 'Tap & pay' service on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Transfer Data via Android Beam

To wirelessly transfer data from your DuraForce PRO to another NFC-capable device, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your DuraForce PRO to other NFC-capable devices.

Kyocera DuraForce PRO with Sapphire Shield - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO: Using Near Field Communication and Android Beam™

Learn how to use NFC and Android Beam on your Kyocera DuraForce PRO to wirelessly transmit information to other compatible devices.

Operating System & Software

Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your DuraForce PRO if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered On)

If your DuraForce PRO with Sapphire Shield has a blank or frozen screen or calling, app and sync issues, view this.

Kyocera DuraForce PRO with Sapphire Shield - Install Device Software Update

To check for or to install software updates on your Kyocera DuraForce PRO - Explorer, view this.

Kyocera DuraForce PRO with Sapphire Shield - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

Kyocera DuraForce PRO with Sapphire Shield - View Software Version

To view the software version your Kyocera DuraForce PRO is running, check out this info.

SIM Card

Kyocera DuraForce PRO with Sapphire Shield - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your DuraForce PRO or turn it on or off.

Kyocera DuraForce PRO with Sapphire Shield - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - View SIM Card Number

Here's how to view the SIM card number associated with your DuraForce PRO.

Kyocera DuraForce PRO: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Kyocera DuraForce PRO to add memory for photos, videos, music, documents and more.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Kyocera DuraForce PRO: Adding a Facebook® Account

Discover how to access your Facebook account on your Kyocera DuraForce PRO.

Kyocera DuraForce PRO: Logging Out of Facebook®

Learn how to log out of Facebook on your Kyocera DuraForce PRO to help protect your account.

Kyocera DuraForce PRO: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Kyocera DuraForce PRO.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Kyocera DuraForce PRO with Sapphire Shield - Record and Play File - Voice Recorder

Here's how to record and play a sound file on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Save a Ringtone

Here's how to save a music file as a ringtone on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Turn Off All Sounds

Here's how to turn off all sounds on the Kyocera DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Use Speakerphone

To utilize the speakerphone functionality on your DuraForce PRO, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Vibrate Mode

Here's how to adjust the vibration setting on your DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Volume Controls

Here's what to do if your device doesn't vibrate or make sounds when receiving texts, emails or alerts.

Status Indicators/Lights

Kyocera DuraForce PRO with Sapphire Shield - View Signal Strength

Here's how to view signal strength on the Kyocera DuraForce PRO with Sapphire Shield.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Kyocera DuraForce PRO with Sapphire Shield - Auto Receive Messages

If your DuraForce PRO with Sapphire Shield is not receiving multimedia (picture / video) messages, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Create and Send a Text Message

Here's how to create and send a text message via the Messaging app on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Delete Messages

Here's how to delete text messages from your DuraForce PRO via the Messaging app.

Kyocera DuraForce PRO with Sapphire Shield - Text Message Notification Settings

Here's how to manage text (SMS) messaging notification settings on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Text Message Signature

Here's how to add, remove or edit the text message signature on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your DuraForce Pro.

Kyocera DuraForce PRO with Sapphire Shield - View Text Messages

Here's how to view text messages on your DuraForce PRO via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Kyocera DuraForce PRO with Sapphire Shield - Capture a Screenshot

Here's how to capture and view a screenshot on your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Set Up Printing

Here's how to set up and add a printer to your DuraForce PRO.

Kyocera DuraForce PRO: Finding More Help

Discover how to find videos and tutorials to learn more about using your Kyocera DuraForce PRO.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Kyocera DuraForce PRO with Sapphire Shield - Manage TTY Settings

Here's how to change the TTY settings on your DuraForce PRO.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - Kyocera Smartphones

Here's how to turn assisted dialing for Kyocera smartphones on or off.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wallpapers/Theme

Kyocera DuraForce PRO: Changing the Wallpaper

Learn how to change the background of the Home screen on your Kyocera DuraForce PRO.

Wi-Fi & Network

Kyocera DuraForce PRO with Sapphire Shield - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your DuraForce PRO with other Wi-Fi capable devices.

Kyocera DuraForce PRO with Sapphire Shield - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your DuraForce PRO to auto switch between Wi-Fi and mobile data.

Kyocera DuraForce PRO with Sapphire Shield - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Kyocera DuraForce PRO with Sapphire Shield.

Kyocera DuraForce PRO with Sapphire Shield - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Kyocera DuraForce PRO - Explorer, view this info.

Kyocera DuraForce PRO with Sapphire Shield - Tethered Modem Connection

Here's how to use your DuraForce PRO as a modem to connect to the internet via USB or Bluetooth.

Kyocera DuraForce PRO with Sapphire Shield - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your DuraForce PRO.

Kyocera DuraForce PRO with Sapphire Shield - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your DuraForce PRO on or off.

Kyocera DuraForce PRO: Connecting to a Wi-Fi Network

Learn how to use your Kyocera DuraForce PRO to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.