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DuraForce PRO with Sapphire Shield - Support Overview
Filter all topics below.
- Apps & Widgets
- Features
- How to Use
- Simulator
- Troubleshooting
Using Verizon Wireless or Manufacturer Approved Accessories
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Activate New Device - Existing Verizon Customer
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Activate Your Device FAQs
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Activate Your New or Certified Pre-owned Smartphone
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Connect Your Device Directly to the PC
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DuraForce PRO with Sapphire Shield User Guide (PDF)
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Getting to Know Your Kyocera DuraForce PRO with Sapphire Shield
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How to use Verizon Cloud
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Kyocera DuraForce PRO with Sapphire Shield - Activate / Set Up Device
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Kyocera DuraForce PRO with Sapphire Shield - Adjust Account Sync Settings
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Kyocera DuraForce PRO with Sapphire Shield - Create a New Google™ Account
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Kyocera DuraForce PRO with Sapphire Shield - Turn Android™ Device Protection On / Off
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Perform Over-The-Air Activation (OTA)
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Prepare for an International Trip
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Set up Verizon Prepaid Service - Android
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Top 10 Things to Do with Your New Smartphone
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Validate Emergency Address (E911)
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Video: How to Activate Your Device(length: 3:11)
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Video: What is Verizon Cloud?(length: 1:38)
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Transfer Content with Samsung Smart Switch Mobile App
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Content Transfer Center
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Kyocera DuraForce PRO with Sapphire Shield - Move Files from Internal Storage to SD / Memory Card
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Kyocera DuraForce PRO with Sapphire Shield - Move Media Files to / from Computer
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Transfer Content - Apple iPhone to Android
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Verizon Cloud - Transfer Content - Android Smartphone
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How to Check Verizon Wireless Service Availability
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How to Clean / Disinfect Your Device
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Kyocera DuraForce PRO: Charging Your Phone
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Kyocera DuraForce PRO: Getting to Know Your Phone
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Kyocera DuraForce PRO: Getting to Know the Back of Your Phone
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Kyocera DuraForce PRO: Turning Your Phone On and Off
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Battery Issues - Battery Usage
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Kyocera DuraForce PRO with Sapphire Shield - Turn Power Saver On / Off
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Kyocera DuraForce PRO with Sapphire Shield - View / Extend Battery Life
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Kyocera DuraForce PRO with Sapphire Shield - View Battery Info
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Power & Charging Issues - Non-Removable Battery Devices
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Power Cycle the Wireless Device
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Turn Battery Optimization On / Off - Android™ 6.x and higher (Kyocera)
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Connect your Vehicle to Bluetooth
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Create a Paired Connection - Windows
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Kyocera DuraForce PRO with Sapphire Shield - Send Contact via Bluetooth®
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Kyocera DuraForce PRO with Sapphire Shield - Turn Bluetooth On / Off
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Kyocera DuraForce PRO: Pairing with a Bluetooth® Device
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Resolving Car Kit mode
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Call Waiting - Smartphone
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Kyocera DuraForce PRO with Sapphire Shield - Add / Remove Speed Dial Number
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Kyocera DuraForce PRO with Sapphire Shield - Block / Unblock Numbers
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Kyocera DuraForce PRO with Sapphire Shield - Call a Number
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Kyocera DuraForce PRO with Sapphire Shield - Manage DTMF Tones
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Kyocera DuraForce PRO with Sapphire Shield - Place a Conference Call
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Kyocera DuraForce PRO with Sapphire Shield - Redial
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Kyocera DuraForce PRO with Sapphire Shield - Turn Wi-Fi Calling On / Off
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Kyocera DuraForce PRO with Sapphire Shield - View / Delete Call History
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Kyocera DuraForce PRO: Calling a Contact
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Kyocera DuraForce PRO: Calling a New Number
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Kyocera DuraForce PRO: Ignoring a Call and Replying with a Text Message
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Kyocera DuraForce PRO: Returning to a Call
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Kyocera DuraForce PRO: Switching Between Calls
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Kyocera DuraForce PRO: Teaching Kids How to Call 911
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Kyocera DuraForce PRO: Using Handsfree Calling
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Kyocera DuraForce PRO: Viewing a Missed Call and Adding It as a Contact
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Move Pictures / Videos to Device - Android Smartphone
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Wi-Fi Calling - Android™ - Determine Wi-Fi Call
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Ensure Picture / Video Message does not Exceed File Size Limit
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Kyocera DuraForce PRO with Sapphire Shield - Common Camera Settings
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Kyocera DuraForce PRO with Sapphire Shield - Move Media Files to / from Computer
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Kyocera DuraForce PRO with Sapphire Shield - Record and Share a Video
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Kyocera DuraForce PRO with Sapphire Shield - Share Picture from Gallery
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Kyocera DuraForce PRO with Sapphire Shield - Share Video from Gallery
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Kyocera DuraForce PRO with Sapphire Shield - Take and Share a Picture
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Kyocera DuraForce PRO with Sapphire Shield - Turn On / Off Camera Underwater Mode
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Kyocera DuraForce PRO with Sapphire Shield - View Pictures / Videos
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Kyocera DuraForce PRO: Accessing the Camera from the Lock Screen
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Kyocera DuraForce PRO: Capturing and Viewing Screenshots
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Kyocera DuraForce PRO: Recording a Video
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Kyocera DuraForce PRO: Sharing Photos
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Kyocera DuraForce PRO: Taking a Picture
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Kyocera DuraForce PRO: Taking a Picture While Recording a Video
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Kyocera DuraForce PRO: Taking a Selfie
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Kyocera DuraForce PRO: Turning the Flash On and Off
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Kyocera DuraForce PRO: Zooming In and Out
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Supported file types for Picture / Video Messaging
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Kyocera DuraForce PRO with Sapphire Shield - USB Debugging Mode
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Resolve Windows Device Manager Conflicts
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Add a Contact via Basic Visual Voicemail - Kyocera
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Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone
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Choose Contacts to Display on Device
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Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook
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Kyocera DuraForce PRO with Sapphire Shield - Add a Contact
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Kyocera DuraForce PRO with Sapphire Shield - Contact Display Options
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Kyocera DuraForce PRO with Sapphire Shield - Delete a Contact
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Kyocera DuraForce PRO with Sapphire Shield - Edit a Contact
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Kyocera DuraForce PRO with Sapphire Shield - Link / Unlink Contacts
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Kyocera DuraForce PRO with Sapphire Shield - Send Contact via Bluetooth®
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Kyocera DuraForce PRO with Sapphire Shield - View Contact Sync Source
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Kyocera DuraForce PRO: Adding a Contact
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Kyocera DuraForce PRO: Adding and Removing Contacts from Favorites
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Kyocera DuraForce PRO: Assigning a Picture to a Contact
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Kyocera DuraForce PRO: Assigning a Ringtone to a Contact
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Kyocera DuraForce PRO: Creating a Group and Adding Contacts to It
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Kyocera DuraForce PRO: Sharing a Contact's Information
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Video: Managing Contacts Using My Verizon(length: 2:34)
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Video: Managing Duplicate Contacts Using Google(length: 2:45)
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Video: Managing Duplicate Contacts Using Your Android Device(length: 3:21)
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Data gifting for eligible shared data mobile plans FAQs
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Kyocera DuraForce PRO with Sapphire Shield - Allow / Deny Data Roaming
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Kyocera DuraForce PRO with Sapphire Shield - Manage Data Usage
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Kyocera DuraForce PRO with Sapphire Shield - Turn Data On / Off
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Kyocera DuraForce PRO with Sapphire Shield - View / Restrict Data Usage by App
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PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
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Auto Date and Time - Android
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Kyocera DuraForce PRO with Sapphire Shield - Set Date and Time
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Check for Physical Damage
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Damaged Device Fee FAQs
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How to Locate ESN or MEID Serial Numbers on Phones
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Kyocera DuraForce PRO with Sapphire Shield - View Device ID (ESN / IMEI / MEID)
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Kyocera DuraForce PRO with Sapphire Shield - View MAC Address
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Kyocera DuraForce PRO with Sapphire Shield - View Phone Number
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My Verizon Website - View Device Info
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Understanding ESN and MEID Numbers
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Kyocera DuraForce PRO with Sapphire Shield - Adjust Brightness / Display Settings
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Kyocera DuraForce PRO with Sapphire Shield - Manage Do Not Disturb Settings
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Kyocera DuraForce PRO with Sapphire Shield - Reset All Settings
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Kyocera DuraForce PRO with Sapphire Shield - Turn Airplane Mode On / Off
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Kyocera DuraForce PRO with Sapphire Shield - Turn Screen Inversion On / Off
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Kyocera DuraForce PRO with Sapphire Shield - Turn Screen Rotation On / Off
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Kyocera DuraForce PRO with Sapphire Shield - View Device Screen on TV
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Kyocera DuraForce PRO: Accessing Settings
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Kyocera DuraForce PRO: Adjusting the Screen Timeout
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Kyocera DuraForce PRO: Changing Roaming Settings for a Trip
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Kyocera DuraForce PRO: Changing the Ringtone
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Kyocera DuraForce PRO: Configuring Location Settings
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Kyocera DuraForce PRO: Managing Data Usage
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Kyocera DuraForce PRO: Setting the Phone to Silent
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Kyocera DuraForce PRO: Turning Airplane Mode On and Off
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Kyocera DuraForce PRO: Using Eco Mode
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Turn TalkBack / Screen Reader On or Off - Android
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Kyocera DuraForce PRO with Sapphire Shield - Add a Personal / Corporate Email Account
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Gmail for Android - View Account Address / Username
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Gmail for Android - View Messages
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Kyocera DuraForce PRO with Sapphire Shield - Add an Existing Google™ Account
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Kyocera DuraForce PRO with Sapphire Shield - Compose and Send Email Message
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Kyocera DuraForce PRO with Sapphire Shield - Delete Email Messages
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Kyocera DuraForce PRO with Sapphire Shield - Email Account Common Settings
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Kyocera DuraForce PRO with Sapphire Shield - Email Account Data Usage Settings
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Kyocera DuraForce PRO with Sapphire Shield - Email Account Notification Settings
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Kyocera DuraForce PRO with Sapphire Shield - Email Account Password and Server Settings
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Kyocera DuraForce PRO with Sapphire Shield - Email Account Signature Settings
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Kyocera DuraForce PRO with Sapphire Shield - Email Account Sync Frequency Settings
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Kyocera DuraForce PRO with Sapphire Shield - Manage Corporate Email Settings
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Kyocera DuraForce PRO with Sapphire Shield - Perform a Gmail™ Sync
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Kyocera DuraForce PRO with Sapphire Shield - Remove Gmail™ Account
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Kyocera DuraForce PRO with Sapphire Shield - Remove a Personal / Corporate Email Account
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Kyocera DuraForce PRO with Sapphire Shield - View and Reply to an Email Message
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Kyocera DuraForce PRO: Forwarding an Email
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Kyocera DuraForce PRO: Including an Email Attachment
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Kyocera DuraForce PRO: Replying to an Email
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Kyocera DuraForce PRO: Sending an Email
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Kyocera DuraForce PRO: Sending an Email to a Group
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Kyocera DuraForce PRO: Setting Up Corporate Email
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Kyocera DuraForce PRO: Setting Up Personal Email
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Kyocera DuraForce PRO: Switching Between Email Accounts
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Leave or Remove Copies of Email Messages on the Messaging Server
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Standard Email Messaging Ports
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Update the Gmail Password - Android
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Video: Troubleshooting Personal and Corporate Email(length: 3:24)
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Find My Device - Android - Remotely Erase Device
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Find My Device - Android - Remotely Lock Device
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Find My Device - Android - Remotely Ring Device
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Turn Find My Device On / Off - Android
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E911 Compliance FAQs
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GPS Location Settings - Android
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Kyocera DuraForce PRO with Sapphire Shield - Turn GPS Location On / Off
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Kyocera DuraForce PRO with Sapphire Shield - Google™ Backup and Restore
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Kyocera DuraForce PRO with Sapphire Shield - Customize Your Home Screen
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Kyocera DuraForce PRO with Sapphire Shield - View / Manage Home Screen Panels
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Kyocera DuraForce PRO: Adding Apps and Widgets to the Home Screen
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Kyocera DuraForce PRO: Adding Folders to the Home Screen
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Kyocera DuraForce PRO: Adding and Deleting a Home Screen
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Kyocera DuraForce PRO: Adjusting Apps and Widgets on the Home Screen
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Kyocera DuraForce PRO: Changing the Default Home Screen
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Kyocera DuraForce PRO: Removing Apps and Widgets from the Home Screen
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Kyocera DuraForce PRO with Sapphire Shield - Change Mobile / Wi-Fi Hotspot Password
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Kyocera DuraForce PRO with Sapphire Shield - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot
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Kyocera DuraForce PRO with Sapphire Shield - Manage Mobile / Wi-Fi Hotspot Settings
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Kyocera DuraForce PRO with Sapphire Shield - Turn Mobile / Wi-Fi Hotspot On / Off
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Disable Work Offline - Internet Browser
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Access Websites - Mobile Web
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How to Check Your Internet Connection Speed
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Kyocera DuraForce PRO with Sapphire Shield - Change the Browser Start / Home Page
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Kyocera DuraForce PRO: Bookmarking a Website
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Kyocera DuraForce PRO: Navigating to a Website
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Kyocera DuraForce PRO: Searching the Web Using Your Voice
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Kyocera DuraForce PRO: Using Web Browser Windows
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Power Cycling and Launching Mobile Web Browser
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Kyocera DuraForce PRO with Sapphire Shield - Language Selection
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Kyocera DuraForce PRO: Changing the Language
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Device Locking FAQs
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Kyocera DuraForce PRO with Sapphire Shield - Add Additional Fingerprints
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Kyocera DuraForce PRO with Sapphire Shield - Enable / Disable / Modify Screen Lock
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Kyocera DuraForce PRO with Sapphire Shield - Manage Screen Lock Settings
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Kyocera DuraForce PRO with Sapphire Shield - Remove Saved Fingerprints
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Kyocera DuraForce PRO with Sapphire Shield - Set Lock Screen Notifications
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Kyocera DuraForce PRO with Sapphire Shield - Set Up Face Recognition
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Kyocera DuraForce PRO with Sapphire Shield - Set Up Fingerprint Recognition
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Kyocera DuraForce PRO with Sapphire Shield - Smart Lock
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Kyocera DuraForce PRO with Sapphire Shield - Unlock Screen
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Kyocera DuraForce PRO: Setting Screen Security
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Kyocera DuraForce PRO: Unlocking the Screen
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Insert the memory card that contained the songs from the play list
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Format SD / Memory Card via PC
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Kyocera DuraForce PRO with Sapphire Shield - Check Device Storage
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Kyocera DuraForce PRO with Sapphire Shield - Format SD / Memory Card
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Kyocera DuraForce PRO with Sapphire Shield - Insert or Remove SD / Memory Card
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Kyocera DuraForce PRO with Sapphire Shield - Move Files from Internal Storage to SD / Memory Card
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Kyocera DuraForce PRO: Setting Up Mobile Hotspot
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Apple Music - My Verizon app - Opt In
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Move Music to Device - Android™ Smartphone
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Subscribe to Apple Music - My Verizon Website
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Kyocera DuraForce PRO: Multitasking Between Apps
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Kyocera DuraForce PRO: Navigating Multiple Home Screens
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Kyocera DuraForce PRO: Using the DuraGrid Widget
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Kyocera DuraForce PRO: Using the Notification Panel
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Kyocera DuraForce PRO with Sapphire Shield - Manage Contactless Payments
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Kyocera DuraForce PRO with Sapphire Shield - Transfer Data via Android Beam
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Kyocera DuraForce PRO with Sapphire Shield - Turn Android Beam On / Off
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Kyocera DuraForce PRO with Sapphire Shield - Turn NFC On / Off
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Kyocera DuraForce PRO: Using Near Field Communication and Android Beam™
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Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered Off)
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Kyocera DuraForce PRO with Sapphire Shield - Factory Data Reset (Powered On)
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Kyocera DuraForce PRO with Sapphire Shield - Install Device Software Update
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Kyocera DuraForce PRO with Sapphire Shield - Software Update
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Kyocera DuraForce PRO with Sapphire Shield - View Software Version
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Kyocera DuraForce PRO with Sapphire Shield - Enable / Disable / Modify SIM PIN
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Kyocera DuraForce PRO with Sapphire Shield - Insert / Remove SIM Card
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Kyocera DuraForce PRO with Sapphire Shield - View SIM Card Number
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Kyocera DuraForce PRO: Inserting and Removing a Nano SIM Card
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Kyocera DuraForce PRO: Inserting and Removing a microSD Card
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SIM Card FAQs - Replace & activate a new card
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SIM Card Tips and Tricks
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Unblock SIM PIN - Android Smartphones / Tablets
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Kyocera DuraForce PRO: Adding a Facebook® Account
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Kyocera DuraForce PRO: Logging Out of Facebook®
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Kyocera DuraForce PRO: Posting Facebook® Status Updates
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Manage Facebook Privacy
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Kyocera DuraForce PRO with Sapphire Shield - Record and Play File - Voice Recorder
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Kyocera DuraForce PRO with Sapphire Shield - Save a Ringtone
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Kyocera DuraForce PRO with Sapphire Shield - Set Ringtones / Notification Sounds
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Kyocera DuraForce PRO with Sapphire Shield - Turn Off All Sounds
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Kyocera DuraForce PRO with Sapphire Shield - Use Speakerphone
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Kyocera DuraForce PRO with Sapphire Shield - Vibrate Mode
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Kyocera DuraForce PRO with Sapphire Shield - Volume Controls
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Kyocera DuraForce PRO with Sapphire Shield - View Signal Strength
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Verizon Cloud - Android Smartphone - Connect to / Disconnect from a TV
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Cancel Text Messaging Subscriptions
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Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device
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Kyocera DuraForce PRO with Sapphire Shield - Auto Receive Messages
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Kyocera DuraForce PRO with Sapphire Shield - Create and Send a Text Message
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Kyocera DuraForce PRO with Sapphire Shield - Cut, Copy and Paste Text
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Kyocera DuraForce PRO with Sapphire Shield - Delete Messages
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Kyocera DuraForce PRO with Sapphire Shield - Text Message Notification Settings
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Kyocera DuraForce PRO with Sapphire Shield - Text Message Signature
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Kyocera DuraForce PRO with Sapphire Shield - Turn Message Delivery Confirmation Setting On / Off
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Kyocera DuraForce PRO with Sapphire Shield - Turn Premium SMS Permissions On / Off
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Kyocera DuraForce PRO with Sapphire Shield - View Text Messages
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Motorola Connect - Android™
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Mute / Unmute Messages
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Report Spam Messages
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Text to Landline FAQs
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Texting FAQs - International messaging & email to text
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Verizon Messages - Website - Save / Print Text Messages
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Video: Verizon Messages - Basic Use (length: 1:24)
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Video: Verizon Messages - Getting Creative(length: 1:31)
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Video: Verizon Messages - On the Move(length: 2:05)
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Kyocera DuraForce PRO with Sapphire Shield - Capture a Screenshot
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Kyocera DuraForce PRO with Sapphire Shield - Set Up Printing
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Kyocera DuraForce PRO: Finding More Help
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Top 10 Things to Do with Your New Smartphone
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Accessibility Settings - Android
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Configure TalkBack / Screen Reader Settings - Android
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Kyocera DuraForce PRO with Sapphire Shield - Manage TTY Settings
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Magnification Gestures / Touch Zoom - Android
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Turn Assisted Dialing On / Off - Kyocera Smartphones
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Turn TalkBack / Screen Reader On or Off - Android
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Kyocera DuraForce PRO: Changing the Wallpaper
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Kyocera DuraForce PRO with Sapphire Shield - Access Wi-Fi Direct
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Kyocera DuraForce PRO with Sapphire Shield - Add a Virtual Private Network
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Kyocera DuraForce PRO with Sapphire Shield - Add a Wi-Fi Network
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Kyocera DuraForce PRO with Sapphire Shield - Auto Switch Between Wi-Fi & Mobile Data Networks
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Kyocera DuraForce PRO with Sapphire Shield - Network Mode Settings
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Kyocera DuraForce PRO with Sapphire Shield - Remove Wi-Fi Connection
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Kyocera DuraForce PRO with Sapphire Shield - Tethered Modem Connection
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Kyocera DuraForce PRO with Sapphire Shield - Turn Wi-Fi Calling On / Off
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Kyocera DuraForce PRO with Sapphire Shield - Turn Wi-Fi On / Off
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Kyocera DuraForce PRO: Connecting to a Wi-Fi Network
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Video: Troubleshooting a Wi-Fi Connection(length: 2:55)
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Wi-Fi Calling - Android™ - Determine Wi-Fi Call
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