Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Samsung Gear S®

Find device-specific support and online tools for your Samsung Gear S.
Activate and setup
Learn how to activate and set up your Gear S.

Troubleshoot Gear S
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Gear™ S

Here's how to quickly set up your Galaxy Gear S.

Charge the Device - Samsung Galaxy Gear™ S

Here's how to charge your Galaxy Gear S.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Back Up & Transfer Content

Transfer Pictures or Videos - Samsung Galaxy Gear™ S

Here's how to transfer picture or video files wirelessly with your Galaxy Gear S.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Restart / Soft Reset - Samsung Galaxy Gear™ S

Here's how to restart your Galaxy Gear S if it crashes or reset, freezes or runs slow.

Turn Power Saver On / Off - Samsung Galaxy Gear™ S

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Galaxy Gear S.

Bluetooth

Delete Paired Bluetooth® Connection - Samsung Gear S

Here's how to remove a paired Bluetooth device from your Gear S.

Turn Bluetooth On / Off - Samsung Galaxy Gear S

Here's how to turn Bluetooth for your Galaxy Gear S on or off and make it visible to other devices for pairing.

Turn Bluetooth On / Off - Samsung Galaxy Tab S 10.5

Here's how to turn Bluetooth for your Galaxy Tab S 10.5 on or off and make it visible to other devices for pairing.

Calling & Dialing

Call a Number - Samsung Galaxy Gear™ S

Here's how to place a call from your Galaxy Gear S.

View Call History - Samsung Galaxy Gear™ S

Here's how to view or clear the call history on the Samsung Galaxy Gear™ S.

Camera, Photos & Videos

Transfer Pictures or Videos - Samsung Galaxy Gear™ S

Here's how to transfer picture or video files wirelessly with your Galaxy Gear S.

Computer/PC Connectivity

USB Debugging Mode - Samsung Galaxy Gear™ S

Here's how to facilitate a connection between your Galaxy Gear S and a computer with the Android SDK.

Contacts

Link / Unlink Contacts - Samsung Galaxy Tab® S 10.5

Here's how to link or unlink duplicate contacts in your Galaxy Tab S 10.5.

View and Call a Contact - Samsung Galaxy Gear™ S

Here's how to view and call a contact from your Galaxy Gear S.

Data

Turn Data On / Off - Samsung Galaxy Gear™ S

Here's how to turn mobile data for your Galaxy Gear S on or off.

Turn Data On / Off - Samsung Galaxy Tab® S 10.5

To turn the mobile data for your Galaxy Tab S 10.5 on or off, follow these steps.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Gear™ S

Here's how to view the device ID (IMEI) for your Galaxy Gear S.

View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Tab® S 10.5

Here's how to view the device ID (IMEI) for your Galaxy Tab S 10.5.

View MAC Address - Samsung Galaxy Gear™ S

Here's how to view the Wi-Fi MAC address for your Galaxy Gear S.

View PRL / ERI ID - Samsung Galaxy Gear™ S

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your Galaxy Gear S.

View Phone Number - Samsung Galaxy Gear™ S

Here's how to view the phone number for your Galaxy Gear S.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Display Settings - Samsung Galaxy Gear™ S

Here's how to adjust your display settings including brightness, screen timeout and wake up screen on your Galaxy Gear S.

Gear Network - Samsung Galaxy Gear™ S

Here's how to access the Gear network on your Galaxy Gear S.

Notifications - Samsung Galaxy Gear™ S

Here's how to view notifications on your Galaxy Gear S.

Notifications On / Off - Samsung Galaxy Gear™ S

Here's how to manage notification settings on your Galaxy Gear S.

System Select - Samsung Galaxy Gear™ S

Here's how to change the network mode selection on your Galaxy Gear S.

Turn Airplane Mode On / Off - Samsung Galaxy Gear™ S

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Gear S, view this info.

Turn Screen Rotation On / Off - Samsung Galaxy Tab® S 10.5

If the display on your Galaxy Tab S 10.5 doesn't rotate, this shows how to fix it.

Vibrate Mode - Samsung Galaxy Gear™ S

Here's how to set the vibrate mode for your Galaxy Gear S.

Email/Gmail

Add a Personal / Corporate Email Account - Samsung Galaxy Tab® S 10.5

Here's how to set up a personal / corporate email account on your Galaxy Tab S 10.5.

Reply to an Email Message - Samsung Galaxy Gear™ S

Here's how to reply to an email message from your Galaxy Gear S.

GPS & Location Based Services

Turn GPS Location On / Off - Samsung Galaxy Tab® S 10.5

Here's how to turn GPS location for your Galaxy Tab S (10.5) on or off.

Gestures & Motions

Pedometer - Samsung Galaxy Gear™ S

Here's how to set up and manage the pedometer on your Galaxy Gear S.

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Heart Rate - Samsung Galaxy Gear™ S

Here's how to check your heart rate using your Galaxy Gear S.

Hotspot

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Tab® S 10.5

Here's how to turn the Mobile Hotspot for your Galaxy Tab S 10.5 on or off.

Internet & Web Browser

Turn Data On / Off - Samsung Galaxy Tab® S 10.5

To turn the mobile data for your Galaxy Tab S 10.5 on or off, follow these steps.

Turn Download Booster On / Off - Samsung Galaxy Tab® S 10.5

Here's how to turn Download booster for your Samsung Galaxy Tab S 10.5 on or off.

Internet & Web Browser Issues

Change the Browser Start / Home Page - Samsung Galaxy Tab® S 10.5

Here's how to change the Home page in Chrome on your Galaxy Tab S (10.5).

Language

Language Selection - Samsung Galaxy Gear™ S

Here's how to change the language used on your Galaxy Gear S.

Lock, Unlock, Password & Security

Enable / Disable / Modify SIM PIN - Samsung Galaxy Tab® S 10.5

Here's how to change the SIM PIN for your Galaxy Tab S 10.5 or turn it on or off.

Music

Play Music Files - Samsung Galaxy Gear™ S

Here's how to play music files on your Galaxy Gear S.

Operating System & Software

Factory Data Reset (Powered Off) - Samsung Galaxy Gear™ S

Here's how to factory / hard reset your Galaxy Gear S if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy Gear™ S

If your Galaxy Gear S has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Install Device Software Update - Samsung Galaxy Gear™ S

To check for or to install software updates on your Samsung Galaxy Gear S, view this info.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

View Software Version - Samsung Galaxy Gear™ S

To view the software version your Samsung Galaxy Gear S is running, check out this info.

SIM Card

Enable / Disable / Modify SIM PIN - Samsung Galaxy Tab® S 10.5

Here's how to change the SIM PIN for your Galaxy Tab S 10.5 or turn it on or off.

Sounds, Volume & Audio

Vibrate Mode - Samsung Galaxy Gear™ S

Here's how to set the vibrate mode for your Galaxy Gear S.

Volume Controls - Samsung Galaxy Gear™ S

Here's how to adjust the volume if your Galaxy Gear S doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - Samsung Galaxy Gear™ S

Here's how to create and send a text message via the Messages app on your Galaxy Gear S.

Tips, Tricks & Shortcuts

Find My Device - Samsung Galaxy Gear™ S

Here's how to set up and remotely locate your Galaxy Gear S.

Wi-Fi & Network

Add a Wi-Fi Network - Samsung Galaxy Gear™ S

Here's how to add an available Wi-Fi network to your Galaxy Gear S.

Gear Network - Samsung Galaxy Gear™ S

Here's how to access the Gear network on your Galaxy Gear S.

Remove Wi-Fi Connection - Samsung Galaxy Gear™ S

To remove a saved Wi-Fi network from your Samsung Galaxy Gear S, view this info.

Turn Wi-Fi On / Off - Samsung Galaxy Gear™ S

Here's how to turn Wi-Fi for your Galaxy Gear S on or off.

Turn Wi-Fi On / Off - Samsung Galaxy Tab® S 10.5

Here's how to turn Wi-Fi for your Galaxy Tab S 10.5 on or off.

View MAC Address - Samsung Galaxy Gear™ S

Here's how to view the Wi-Fi MAC address for your Galaxy Gear S.