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Check for Physical Damage - Separated Hinges

2026-10-03 10:27:07.524

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.
  • Prepaid service customers
     : Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers
     : If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found, several replacement options may be available.
Refer to the image below for an example of a separated or broken hinge:
Broken Hinge