Check for Physical Damage - Hardware Modifications
Here's how to determine your device has hardware modifications.
- Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
- Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found, several replacement options may be available.
- A hardware modification is any physical change made to the device that was not performed by the manufacturer or an authorized agent of the manufacturer.
- Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
Hardware modifications include, but are not limited to:
- Bezels or cases that involve opening the case and removing the original housing
- Non-removable back case detached
- Device screens replaced
- Aftermarket decorations that are affixed permanently to the device
- Removal of non-removable battery