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2025-05-14 19:26:32.47

Announcement 21 - Mismatched ESN

If you hear a "We are unable to process your call due to conflicting serial number data" message when placing a call, view this info.
  1. "Welcome to Verizon Wireless. We are unable to process your call due to conflicting serial number data. Please contact our customer service department by dialing 800-922-0204 or *611."
  2. Follow the directions given in the announcement to contact Verizon to further troubleshoot your issue.