Check for Water Damage - Ellipsis
Here's how to help determine if your Ellipsis has liquid damage.
Use the provided info below to help determine if your device has water damage.
- Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
- Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found:
- Several replacement options may be available.
- If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.
Ellipsis uses a white field with pink or red "X" marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the "X" marks become pink or red smudge marks across the white field.
Verizon Ellipsis 7 / Verizon Ellipsis 8 / Ellipsis Kids / Ellipsis 10
The indicator is located inside of the headset jack (located on the top-right edge).
